Raleigh UK Ltd Reviews

I've had my Strada for four months. I love it, or rather did until for no obvious reason when I recharged the battery I lost the computer and consequently all power. No obvious problems, but when I contacted Raleigh I was told that because of the virus everyone was working from home and there would be delays. Fair enough but I'm very disappointed not to have had as much as an acknowledgement.

I called 2 days ago and spoke with Jason from Customer Services. I had a parts problem with a disassembled Lapierre Edge AM 727 bike I purchased from an online bike shop and had to put together myself without any accompanying instructions. This caused problems with installation of pedals which were not clearly marked. I was gutted.

I have previously called several shops and had been misadvised by some shops in an attempt to upsell parts I did not need (e.g. new group set) for a brand new bike which was less than 24 hours old. This caused me a great deal of stress.

I decided to call Raleigh directly for customer support. The service I received from Jason was simply outstanding and I cannot express how gratefully it was received. He understood the problem, without judgement and proceeded to help me immediately. I was relieved as I knew I was in good hands because he was very knowledgeable and helpful. Jason's response times to my follow up emails were very fast despite what I imagine must be a staggering back log of support tickets during COVID19.

The service received from Jason is testament to the Raleigh brand. This is the first time I have needed after sales support. My first bike as a ten year old child was a Raleigh BMX back in the early 1990's and throughout the years as an adult I have been a loyal Raleigh fan and will always buy Raleigh for myself and my family. I am and will always buy Raleigh and British first.

Thank you, Jason, for the customer service you provided, I really appreciate your help and I sincerely hope you get to read this.

Kind regards,

Ali

Great supplier, my family business have sold Raleigh bicycles since 1948. Top customer service & a true passion for bikes. A pleasure doing business with you.