Gwinnett Place Honda Reviews

Pleasant car buying experience. My friend recommended Mr. Charles Kim to me, and I am so glad he did! Mr. Kim assisted me with the purchase, and he was professional, informative, fully bilingual and overall great to work with. Highly recommend.

I had to find my technician myself. I spoke to two different gentleman because I could not remember their names considering they were all wearing the same hat. Finally a guy named Tymon helped me out after waiting 20 minutes. Jeff seemed like he wasn t even going to come get me after waiting hour and 40 minutes for a oil change. Sense of urgency is definitely missing..

Jeff sutherland was very knowledgeable and helpful during my car purchasing experience.

Had a frustrating experience recently where I have had to replace two batteries in a one month span. I am grateful to still have my warranty but it was very frustrating, to say the least. GPH took great care of me and took great care of my car.

I was recently involved in a car accident and took my car to Hendrick Collision Center. They did a fantastic job keeping me updated on everything from my claim, my repairs and getting me in and out fast. The repairs were exceptional and so was the customer service I received from Matt Paolini. Thanks again!

My experience at Gwinnett Place Honda service dept was efficient, fast and outstanding. My service representative, Brandon, is awesome, understanding and attentive to what needs to be serviced with my auto.

Great service. Detailed nice. My service advisor was friendly and quick. Sales team is knowledgeable. I would definitely revisit here for my service and my next vehicle!

This past weekend my family and I had the best auto purchasing experience of our lives! Competent and courteous staff and very respectful from start to finish! They made us feel like we're part of the family and we walked out thrilled about our new auto purchase! Gwinnett Place Honda sets a high standard to what a car purchase experience should be like and it's truly light years away from any competition. Would strongly recommend to anyone looking to purchase their next vehicle. Great job guys!

Denise was my service advisor. He was great. Did not 'scare' me into services I didn't need. He was direct and to the point. I highly recommend asking for him.

I came to gwinnett honda for a first time regular maintenance on my car. Brandon, the person who took care of me was super helpful from the beginning to end of my service. He was very informative and kept me updated with what was happening during the car check up. Thank you brandon! The facility was calm and very convenient for me with my toddler and a almost 2 month old. The kids room is separated from the waiting area so that was helpful.

Best car buying experience! Zach B. in sales and Albert in financing were top notch!

Just bought a new Honda Pilot. The staff were pleasant and very friendly. They were very knowledgeable about my needs for my new vehicle and helped me with my trade in.

I bought my Civic at the Carey Paul Honda in Snellville and got an extended maintenance warranty. I called up and asked to make an appointment for an oil change (explaining that I bought my Civic in Snellville and had a warranty to get a free oil change). They took my information and set an appointment time for me.

I brought the car in and they then started saying that I couldn't get the car serviced there and I didn't have a warranty. The serviceperson (Jean) was very rude. I had to bring my car back to Carey Paul to get an explanation that my extended maintenance warranty works at every Honda location... except Gwinnett Place Honda AND Gwinnett Place Honda's extended maintenance warranty is not accepted anywhere but Gwinnett Place Honda.

I think it is safe to say that buying a car at this dealership (especially buying it with an extended maintenance warranty) would be a VERY bad idea...

Deja Kelly was the best sales associate ever! She was so nice and considerate. She answered all of my questions and was available even after we left the dealership. If you buy a car from here, I completely and whole heartedly recommend requesting Deja.

I had an Awesome experience with the dealership servuce dept. The service Manager Jeff, I scheduled an appt for 12:30, I was at the dealership at 12:15, as promised. Jeff is an Excellent service manager. I gave Always been Pleased wirh his service and how he handles his Customers.

Ronnie is a good listener, polite and very professional. I have been your customer over 3 years and have always hoped to have him service my car

I had a good experience. I was satisfied with the service I received.

My car was serviced as quickly as was possible on a busy Saturday. Rudy, my service advisor, was polite, considerate, and thorough. I was very pleased overall.

Service took much longer than expected. Waited in the waiting room for nearly 4 hours. No discounts were offered to compensate for extra time.

You will not find a better dealership! My wife and I recently took the plunge and went from SUV to mini van..scary moment for sure:) Deja our sales associate was phenomenal. No pressure and knew her stuff- please go see her! Mr Kwon is also in a class by himself. Our family will continue to purchase vehicles for decades to come from GPH.

Zoe Clemente Parts and Sales Department was absolutely the Best.
She provided clear explanation of the part that was needed for my vehicle. Her expertise and outstanding communication was outstanding.
Zoe is an asset to Gwinett Place Honda. "Good Job Zoe"

Steven in the service department was very helpful and professional! I greatly appreciated the service I received. My car came back to me in excellent shape with ice cold AC!

Amazing experience every time I go in! Ask for Dustin or Andy Heng! Albert and Ramon are also amazing!

Great service every time...Covousier Stallings is outstanding and always takes care of us!

My service advisor Jae Kim was amazing and wonderful. I would recommend the service department to anyone. A++ keep up the great work.

Good customer service. Trevin was pleasant and knowledgeable.

I've been a customer for 4 years and today is the first time I was turned away because it was 6:15, I had a traffic delay. Never in all that time have they told me they couldn't look at my car. I may be shopping for a different service provider.

Very efficient operation. Easy to schedule appointment and work was completed promptly. The work was great and service is great

The only concern was the lack of masks worn by the workers. They were working directly with customers and yet most did not wear masks. Protecting customers should be a priority and the lack of masks worn was troublesome.

HONEST DEALERS! I had a very pleasant and seamless experience with Gwinnett Place Honda.

I ended up buying a 2016 Honda Accord EX-L brand new. I had done my homework on this car and have been in the market for about two months. I was looking at New and Used. There were hardly any used ones in the market given how new the vehicle was. I found some great prices at other dealerships, but it was appalling how awful the customer service was at other dealerships.

You may pay a few hundred dollars more here, but it's totally worth it! Gwinnett Place Honda takes care of you. They work with you on a reasonable price and deal. They are up-front and honest. They won't pressure you into buying a vehicle. They do the best they can to make a deal with you. What they can't do on the price they make up in other ways. I ended up spending $500 over my budget, but am very satisfied with my experience and my new car.

I cannot stress how professional these guys are! WORLD CLASS CUSTOMER SERVICE! Definitely recommend to others if you're buying a car, even if it's not a Honda.

My service advisor did an excellent job keeping me informed during my service and the crew was prompt making my wait time short.

The inspection pointed out a detailed list of things to keep an eye out for future items to be replaced and service needed.

I give GP Honda 2 stars as I purchased an Accord just 5 days ago. My sales Associate Tony S. was a nice guy however, I told him I wanted a smoke-free and accident free car. My transmission, went out on my old car and I had a week to find a car. I had a rental and was in a crunch and needed to purchase. The previous 2 dealerships had bad salesmanship. The car was masked with clean perfumed scent. Once that faded, the smoke smell was on! I called the dealership and explained it to them. I was offered a loaner for a day till the the odor doctor came and took care of the odor. Sales Manager Rodney B. told me that he will do what he can and take care of the smell. Rodney B. said we will take one step at a time. To my limited knowledge, once smoke smell is in something, it will not come out! I am hoping that we will be able to resolve this issue! I informed Rodney B. before I left that if the smell comes back I want an equal trade for the same car purchased!

Tymon treated me with the utmost respect even when he gently reminded me to ensure my safety in servicing my vehicle. A great day at Honda!

After waiting for 4 hrs. for a planned and scheduled appt., I left frustrated due to a miscommunication. I wanted one thing added to my car and instead got something TOTALLY different. (Note to self; always clarify clearly and precisely when adding new gizmos to car.) Long story short, wait another hr. and have them remove the part, Or leave it on and involve the manager. Choosing the later, I was pleasantly surprised by the generous price reduction of my overall bill. (What took me in for servicing in the first place was this glaring yellow wrench on my dashboard. We use synthetic oil so thinking it had to be topped off, I made the appt.) After leaving the dealership at 3:30 on my way to Monroe, I was already on 316E when I noticed (to my fury and frustration) that the tech forgot to reset the button and here I am with this glaring yellow wrench again!!! I called the person who I had initially been dealing with, and was told to either A: turn around and come back. (NOT happening) B: stop in at any oil change facility and ask them to do it. (Again, NOT happening) Or option C: reset it myself. The person told ma to find the "Menu" knob and turn it until I came across "Maintenance ". I told the person that no where was there a "Menu" knob that I could see and that I only had buttons to push. What a heck of an ending to a very exhausting day. I ended up figuring out on my car that there is a reset button, and to wait for it to blink twice.
There are several morals to this encounter that can be learned. I just wish the lessons learned was at someone else's expence. Hence my rating.

I want to thank the staff at Gwinnett Place Honda for the prompt, courteous service when I purchased my brand new Honda Accord on September 30, 2019! My sales associate , Romanee Cotto, went above and beyond the call of duty to make sure that I was a satisfied customer.They were willing to do everything that they could to make sure that I left a happy customer who would return one day for another purchase! They accomplished their goal because I am very, very happy with the car that is perfect for me!!

Trusted fast service. They also offer a courtesy drop off/pick up shuttle service. I have used them the past 2 years and not experience any problems. Reservations are encouraged, but not required. Free carwash is included with service.

Great place , great people . I recently purchased my 2020 Honda Civic with Gwinnett place Honda and I couldn t be more happier . Dominic showed us the cars and helped us a lot , Nicholas Blanchard helps us finish the paperwork and finalize the sale. So nice and so patient , I would recommend going to Gwinnett place Honda and shopping with Nicholas for your next automobile!

Our vehicle was delivered on time. Work was outstanding. We are extremely satisfied!

I just like to say Thank You to Gwinnett Place Honda for your fine Salesman Mr. Bruce Rosario.

As a former employee 10 years and Team Leader for the Honda of America Corporation out of Anna, Ohio were we build the car engines, brakes and other parts for Honda of Marrysville Ohio.

It was so exciting to hear the knowledge and skilled demonstration by Mr. Bruce Rosario on car performance, quality, and above all Safety that was being built in to each and every new Honda.

I must commend Gwinnett Place Honda on Satellite Blvd for Mr. Rosario professionalism and service at your dealership. This is the salesman to see when buying your next Honda. Thank you Bruce!

The Napier s

I m so thankful for Gwinnett Place Honda. I ve had to get a good amount of car work done this year and the customer service there can not be beat! I always look forward to meeting with Andy. He makes it an enjoyable experience every time. I appreciate his communication skills, honesty, and flexibility. I don t know what I would ve done without him this year! I trust Honda with my car more than any other place. The staff is genuine and makes sure you are taken care of.

Gwinnett place Honda has the best prices, quality work, Service Advisors that pay attention to detail and the provide a Car Wash at the end. Highly recommended especially Andy P. Thank you !!

I contacted ALL the Honda dealers in Metro Atlanta via email for a price quote on a specific Accord I wanted. Not only was Amel the first one to call me back within 5 minutes of sending the email, he had some very nice pricing on the car in under 10 minutes! He did not have the specific car I wanted in stock so I continued looking at other dealers. Almost a week later, I sent him an email on another possible Accord to see if he had it in stock. He responded to me like lightening with pricing and all associated fees laid out without me having to ask for it.

When I got to the dealership Amel was very professional and knowledgeable. Having myself been in the car business for more than 15 years I can always smell a rat or a shady deal. I am happy to say Amel is a straight up car pro. He was able to get me what I needed on my trade to make the deal work. Since I was technically "on my lunch break" time was of the essence and he was able to get me through all the paperwork and in my new ride in about 30 minutes. A big thanks also to Jeff Sutherland his manager for helping get everything process quickly
Fastest process I have ever been through!

This is the first time I have ever delt with Gwinnett Place Honda and I can certainly say they earned my business, thanks to Amel being quick and efficient.

Thanks again!
-Russell P.

Until you move out of Georgia you may not appreciate Gwinnett Place Honda. I gave five stars because I miss this Honda dealer specifically it s service department. I live in ohio where it s like a whole entire experience with Honda. In Ohio they have so many vehicles but none of these dealerships are making any attempts to improve their service centers to accommodate the tons of cars they are selling over here. At Gwinnett Place Honda I use to drive my car in without an appointment. I use to be greeted whilst sitting my car like valet. I use to have my keys taken from me politely then walked to the representative desk. I had real professionals working on my car. I mean people who actually know Honda vehicles. Then I would sit comfortably in the huge waiting area with computer/internet connectivity. I also use to enjoy free coffee or I could walk to the mall across the street to stay busy. After my service I got my free code to wash my car. I miss Gwinnett Place Honda and I wish I was back in Georgia dealing with professionals. I wrote this all whilst sitting fuming in some Ohio honda dealership waiting for my car.

Best Dealer for your Honda, also best customer service! The Service Department staffs are very professional!

The staff was awesome! Lorenzo was very honest and upfront about everything. We got a out the door price right upfront. There wasn't any hidden pricing. Just a straight forward upfront process. They also had the best deals around. I highly recommend if want a honda to go to Gwinnett Place Honda.

Excellent service and very kind to explain. Thanks.

It's been awhile...but, didn't like my experience here at all...be ready to be "interrogated" by their finance dept

Friendly fast service! Jeff Hawes always takes great care of me.

Shon was absolutely fantastic! I was so nervous buying a car after my accident, and he made the process so easy! He wasn't at all pushy, very straight forward with everything, and very personable!
Robert was my finance person, and he made the financing process so easy as well! He made sure to explain everything to me and didn't try to sell me too much on anything I didn't need.
While I was getting ready to drive off with my new car, Mary made sure to come by and say hi and congratulated me on my new car! She was so friendly as well.
I've been to other dealerships, Honda dealerships included, and I would HIGHLY recommend coming to Gwinnett Place Honda over them all. The other dealerships were very pushy and made me feel uncomfortable with my car buying process. I was very happy with the service and so excited for me new car!

Very professional and detailed oriented attitude towards they take good care of your car as if it s theirs I will recommend this dealership 100%

Really good place , easy fast and friendly. Had a problem with my car went in to get serviced they diagnosed it and found the solution quickly and fixed it just as fast , Andy P. Was my service advisor and was really there to help me and was very professional and friendly

Over all I had a positive experience at GPH. Price negotiation was not smooth but once that hurdle is passed, it was very professional. Zach Blanchard is a very dedicated professional , stayed much late even after the closing hours to help us out with details of the car. Good work Zach and GWH!!

Steve was extremely helpful. He explained things in detail and made sense of all the decisions. A great experience that day

Everyone here was so nice and helpful! I am happy to get that service.

Very good and honest dealers. I would definitely buy here again

John Kim is by far the best service advisor I have ever dealt with. He is always very courteous and has great customer service. I could not be more satisfied!

Service was quick and easy. They called to recommend some additional services and made a good case for why it was needed and had pricing in hand. Always enjoy doing business here!

Great team of salesman! Very professional and great customer service skills. I refinanced and drove off with a Honda Accord LX. Kendyl and Joy the two salesperson that assist me with my purchase. Both were very helpful, knowledgeable and patient! Thank you both! I would refer GP Honda to my family and friends.

Thanks GP Honda!!!
Francene

Recently went for routine oil change . Service professional was very courteous and quick. Vehicle was returned quick and battery changed at no cost as I have extended warranty for the car. Very happy!!

I had the best customer service experience at Gwinnett Place Honda when I bought my new HR-V! My salesperson and his manager Joesph Yim were very patient in explaining everything about my new car. It was just a pleasent experience with GPH from their guest services, finance (Chad) and their detail dept. My vehicle was spotless when I took it home. I am a happy Honda owner.

I had an awesome experience here at Gwinnett place Honda Duluth. As a dropped off my car for service, there was a shuttle that can take me home & pick me up when it s done. Everything was perfect & the staff who assisted me his name is June was really nice & helpful.

I got the certificates from Truecar for a new odyssey. After several emails to the internet sales person (Robert Dittrich) to provide me the actual drive out price for the van based on the truecar pricing, I never received any communications from the sales person. The only fresh email every time will be when I will come to the dealership to buy the van.

I decided to walk in to buy the odyssey as quoted in Truecar but the people in Gwinnett place Honda added several accessories to the van (which I totally do not need in the van) and pressured to buy the van.

The sales man who showed me the van later took me to the other sales man (Robert Dittrich was not in the office when I walked in) in the internet department and he was boring me for a while with all of his sales tactics. He even told me will reduce price on some accessories and he bumped the price on other accessories without looking into the actually product and labor cost of the accessory in question. As they did not want to sell me the van without the accessories they told me that none of the odyssey's in their dealership comes without accessories. As I was firm in the price as quoted in Truecar the internet sales person who I was talking at the dealership all of a sudden stood up showed his back and said there's nothing to talk to you anymore and walked away.

I was left alone in the dealership without any courtesy good bye from none of the sales person or people in their dealership. They had no decency or courtesy to greet me and end a sales conversation.

I really doubt how Honda is awarding this dealership as the best in Atlanta. Very disappointed for a dealership I was thinking was the best one in Atlanta GA. Because of this dealership I was even thinking if I should buy a Honda.

Gwinnett place Honda is registered with Truecar but I really doubt they respect the certificates from Truecar.

Hope this helps people who plan to buy from this dealership.

Did not service in gwinnett place honda but they should be no different hence rated poor.

Steven Shoemake is very helpful and informative, which is why I always ask for him. He makes sure I know what needs to be done and what is coming up and where I stand with my warranty.

I always receive the best service when I come here!

I'm happy with my experience here at Gwinnett Place Honda. Everyone is very kind and always willing to help. They also do a great job every time I go there

Bad experience - go elsewhere for service. We waited one hour and 45 minutes for just an oil change with an appointment. I was told the service would take under an hour. During the wait, received no updates concerning the delayed progress. Received no apology from service adviser and he didn't even discuss the multi-point inspection which was performed.

I was very satisfied with the service I received. My service representative was very professional and helpful. I will recommend this location to all my friends and family.

I enjoyed my experience at Hendricks, I felt like I received a good deal and good service. Everything was fast and I could tell that they really wanted to make sure that I had a good experience. The only negative thing I have to say is the amount of phone calls from various sales reps was a little overwhelming at times.

fast service and excellent customer service.. I was helped by Dennis