Experience was great. But even though I spelled my first name to two employees, they still managed to mess it out. I know I have uncommon name (I'm Polish) but it's very unprofessional to mess it out after correct one was given twice.
I usually go to the other Honda dealership to service my car. But the mechanic refused to fix my car because he wants me to follow his suggestions. So I decided to come here at Gwinnett Place Honda today to service my car. And I was not disappointed! The service went so smooth and FAST! Thanks to Mr. Denis O Connor for helping me. I will definitely return to this place :)
Excellent service, friendly staff, in and out within a reasonable time and affordable!
I had a great experience from start to finish. Paul Hett - what can I say other than great guy & even better salesman. Excellent customer service with a personal touch!
Robert, in finance, rounded my experience out with the final touches. I would recommend your dealership to family & friends.
Thank you. I know I'm going to enjoy my automobile.
Warm Regards,
Gwen Gordon
They used their time efficiently while catering to my needs. Very well done.
From start to finish, this team is very efficient and keep you updated throughout your service even if it s just an oil change. Plenty of people available to help you and the waiting area is large and comfortable. Will continue to take my car here for service.
Always good service. They really make sure your car is in good condition and not trying to scam you out of your money.
Very Very Clean Place & Good Customer Service!
Will Purchase An Other Honda!
I had an excellent experience with Charles Kim. He knew what i was looking for and everything was ready when I got there. For me, if I ever go to dealer shop to purchase a car, it would at least take more than 4-5 hours, but with him it only took 3 hours! I love my experience with him and if i need car again, i will call him again!
Fast and friendly, no pressure and informed me what extra services that needed to be done. Thank you Myanh
Friendly sales and finance people. Not so pushy that I wanted to run away . Coming to a price I was happy with took about 20 minutes . My 2nd car from them. Highly recommend. Ask for Maury, does a great job.
Denis O'Connor in the service department is the best!
They always make sure that we are taken care of whenever we bring our car. They re considerate of our time & always make sure to honor our appointment time. Very nice staff.
Trevin in service department, he exceed my expectation. Excellent customer service.
We has a grest experience, our salesman Tommy Suh was great.
I would highly recommend Gwinnet Place Honda for all of your car buying needs.
Great buying experience and customer service!
Very positive experience could not be more pleased. Gwinnette Place Honda helped us out when our '05 Pilot died and we needed a new one fast for a cross-country trip. Mike Pham in sales was very helpful and knowledgeable. No high-pressure sales tactics he showed us what we asked to see and answered all our questions; then stayed late to ensure that we got what we needed. When we stopped by the next day to pick up the cargo mat, Mike Crouch in service volunteered to help install our pet barrier in the cargo area, making a difficult task on a hot day much quicker and easier. This was our best car-buying experience ever!
The service manager Ben give us wonderful tour on our visit for our Honda Civic purchase.Gr8 experience and very competitive pricing.we really liked the service.
Great customer service from Michael Torres. He thoroughly answered my questions in a timely manner. I was able to get in and out with no issues. I will definitely come back!
I work here, finally got my wife a 2018 Honda Civic! Thankful
Had an issue with a truck tire tearing up the bottom of my car on the highway. Brought it into Steve Shoemake, my service advisor and he was able to get it all done the same day and saved me reporting it to my insurance by reducing the cost to just my deductible. This is first class customer service!
Steve Shoemake took good care of our CRV, which just turned 100k miles! Got us in and out on time and is very trustworthy. We like him as our service advisor!
Excellent service and I have been using the service since I bought my Honda Odyssey in 2013.
My experience at Gwinnett Place Honda was remarkable, and it was all because of Stanley Chen. Out of all my car buying experiences he was by far the most helpful sales person at any dealership. I don't know much cars and he was able to break everything down easily for me. I seriously recommend him anyone!
Trevin who helped me in serving my mini-van. He is really really good.
We have used the collision center at Gwinnett Place Honda on two occasions and have been very pleased with the results and customer service! The staff is very impressive and responsive. The work was superb and done quickly. I would highly recommend the collision center to anyone.
If you're in the mood for a new vehicle, you MUST check on John Kinlaw at Gwinnett Place Honda. He's a great salesperson and is knowledgeable about the inventory. Customer service at its finest.
Matt was great he was very efficient and help me through the process. My car looks great very happy with the results.
When I walked out the door of this place, I felt cheated. I wouldn't recommend anyone to this place. I removed all their ads (Gwinnett Place Honda) on my car, no free ads.
First of all, the salesman was nice and cool. The manger and the financial guy were the ones that gave me a bad experience. The manger was pushy, fat, ignoring, loud,and rude. The financial guy is a lying mofo so watchout for him. He would make up stories about your credit and how banks wouldn't fiance you and how hard he would have to convince them to. All of that were craps because all he wanted to do was to for you buy their services. He would give you a high interest rate and lower it after you buy his services while telling you stories about banks. That guy shouldn't work in the dealer he should write children books.
Michael Torres gave us Great Customer service. Kudos should go to him and Jae Kim for helping us. Honest Man.
The staff served me immediately when I arrived. All that was to be done to the car was explained before the work was done. While examining the car, the staff called me to let me know there were a few other things that needed attention. They wanted my permission and gave me a price before they went ahead with the work. The staff was very pleasant, knowledgeable, polite, and efficient.
The service center is always kind and courteous. They just checked my TPMS light and made sure that everything was good to go for me and it was really quick too. The sales staff is great as well. They are always so kind when I walk through the dealership.
Best customer service, very professional and curtious, friendly.
Not willing to warranty a Honda battery within the warranty period because they did not sell it and my wife had no recollection of where she got it. The battery was manufactured July 2010 and carries a three year full warranty! Here it is March 2012 and this shop won't honor the manufacturer's warranty. FAIL!
Luis, Travin and Steven took really good care of my vehicles at the service center. Very nice folks. Also, I was able to get same day appointments. Nice and clean service center.
Went in for an oil change and tire rotation. The service was excellent as usual! There service department is great!
As a second time buyer at this dealership my experince was great! I worked with sales man Mike Pham. He was very infomative and had excellent product knowledge and was able to answer all of my questions.
From Janice Matzkin :
I can only write a Glowing Review about Gwinnett Place Honda , and its Superb Sales Professionals , Toni Samad , and Financial Controller , Robert Turner .
From the moment I set eyes on the white 2017 Honda Fit Ex , on Gwinnette Place Hondas Web Site , I received an SMS text . I accepted the SMS , am scheduled the earliest appointment . From then on everything went forward seamlessly .
Toni Samad met my brother , and I , and gave us a detailed synopsis of the Honda Fit , and answered any question we had . .
After test driving the car , I did the deal , and bought the car .
Toni Samad , and Robert Turner were amiable , caring , kind , very focused , and organized .
It was a pleasure to do business with Toni , and Robert .
After the sale was signed , and sealed , I drove my White Honda Fit EX home .
I really appreciate that Toni , has kept contact with me in the interim
Thank You ,
Sincerely ,
Janice Matzkin
Gwinnett place Honda had exactly what I was looking for. My salesman Mr. Delavan Mair and finance manager Tammy Gibson were excellent. They were very knowledgeable and professional. They made my purchase a breeze and a great experience. Continue the GREAT work!
Mike Pham is really knowledgeable and helpful. He provided me with a great no pressure shopping experience. I would highly recommend him!
Special shout out to Sales Assoc Mansoor Butt and Sales Mgr Joseph Yim for making my new car purchase an outstanding experience.
I was going to pay cash for a new HR-V last week.
The only question was which Honda Dealer was going to give me the best drive out price.
Hats off to Gwinnett Place Honda for taking the challenge seriously and beating out 5 other dealers on price alone.
We'll done!
While I might not be sold on what car I am buying yet, I am sold on Gwinnett Place Honda.
I visited today and received some of the best customer service I have ever experienced from Tyler Skinner and his manager Dustin.
They helped me with every question I had, never were pushy and provided me with some tasty Starbucks coffee.
When I buy my Ridgeline, it will certainly be from GPH!
I have always received superb Customer Service from Duluth Honda. I would highly recommend them.
Had some front end damage out of state. Totally not my fault. Called Matt Paolini and from the moment he answered the phone, he made me feel like I had certainly come to the RiGHT place. I have never been in an accident and he walked me through every step. He had quick answers and great suggestions to streamline this unavoidable process .. Very happy with the work and extremely satisfied with customer service .
Everyone has had rough experiences with car dealerships and salespeople. My experience at Gwinnett Place Honda was totally different than all my other visits to car dealerships. My salesperson Joseph Shin really helped me out and understood my needs and wants. He helped me get into my new Honda Accord Sport!
Copy pasting an email sent out to David Redmond, Pre-owned Sales Director.
Hello David, thanks for reaching out to me. I am in the market for a preowned Honda CRV and i'd picked Gwinnet Place Honda to be the first stop for finding the perfect car.
We came in a little late on Friday night, with about 30 minutes to closing. The gentleman who worked with us on the sales team, was very nice. He showed us a few cars that fit out requirements (cost around 15k, reasonably low miles etc). The car we really liked was a Honda CRV 2011, with 40k miles or so. The cost price was 16,999 and this was a little above my budget but i asked the sales man what he could for me and how much flex was there in the car. He said he might be able to get 16,500 and I said I could do 15,500.. I was hoping we would end up somewhere in the middle or that the sales man or his manager might be able to work out a deal for us without either of us losing out. But that was not to be. The manager, I think, Ronnie was his name came and heard us out. All he said was a curt '16,990 is final'! No attempts to work with us, nothing to try to win our business, nothing. Just a curt '16990 is final'. So when you said you trusted that our needs were met courteously, the answer is a qualified yes. The salesman was courteous but thats more than I can say for your manager and his curtness. Not sure what we did that the manager felt we were not worth his time. I was ready to do 15,500 for the car and I would have paid in cash and picked up the car that night. But no, that was not to be. I'm not sure David, that I should return to your dealership after this. I'm still in the market, still walking around with cash but no car yet.
Regards
A troubled customer
My experience with the Gwinnett Place Honda on Saturday was awesome. I had business in the Service Department and with Kendric, one of the sales reps and they were all awesome.
I went in for an oil change and traded in my vehicle for a newer model. The whole experience was great!
This is one of the best Honda dealerships in Georgia. The sales staff aren t too pushy and the service team is top notch. Their spacious waiting rooms are always clean and free Wi-Fi is available.
One of the best places to buy a car, quick, easy and trust worthy. I went in thinking to only look around and do a little eye shopping until I spoke to one of the sales men who by the way are all professional, courteous and willing to go above and beyond. I was lucky enough to find my sales men who not only showed me an amazing car but gave me a deal and got my wife's new car purchased and taken car of in only a few hours. My next car I'm going back to Gwinnett place and if you happen to decide to buy a Honda ask for Danny Moon. Thank you Mr. Moon you can believe me when I say you will see me again!!! 5 stars!!! All the way!!!
I had a great experience for a first time buyer. The salesperson, Michael Torres, was very helpful and nice. Overall, this was an amazing experience and I love my new car!!! I recommend buying a car from Gwinnett Place Honda.
I've been bringing my car to Gwinnett Place Honda for maintenance services since 2012, even after I switched my car from Honda to Nissan, I have continued to use Gwinnett Place Honda for maintenance check-up due to the great customer service from their advisors, especially Mikel V.
Always great service. I received timely updates throughout the day and appreciated Dennis and Stephen's assistance when I picked up my car. Highly recommend!
Michael made my airbag recall visit smooth. I expected it to be a hassle but it wasn't & the Enterprise Rental Office took great care of me!
I was very impressed with how professional and helpful Robert Glenn was. He has great personality and is very patient. I hate car buying but Robert made it a breeze. I highly recommend him. Check him out when you need a car!!!
Very friendly sale rep. "Clement". Transaction was easy and smooth .A +, and highly recommend. Will continue to do business. I Purchased a 2017 Honda Odyssey with huge discounts.
Mr. Chen was so helpful getting my boyfriend and I into our new car! We love it so much and could not be happier! We both HIGHLY recommend anyone looking for a vehicle to visit Gwinnett Place Honda and ask for Mr. Chen!!
Dustin and Marquis are the Greatest! Great Customer Service! They work with you and that get you a vehicle that is affordable and what you want. Ask for Dustin and the Marquis will take of the rest!
My advisor, Andy Prucha, was amazing! He provided such awesome assistance - very knowledgeable in his industry and answering questions about my car I didn't even know I had! His expertise and kindness in explaining things and my lack thereof is very appreciated! Awesome! Two thumbs up!
Bought our 2nd car with GP Honda and we are super satisfied with the customer experience, agents, and the whole sales team. With COVID precautions set, we still wanted to minimize contact with people so we worked with Michael Scott and manager Joseph Yim to select, negotiate price and apply for financing remotely. Michael and Joseph were very efficient and saved us a lot waiting time. With all the paperwork ready to go, we were able to walk into our appointment, sign all the paperwork, and drive out the lot within 1 hr! Thank you Mike and Joseph for making sure we were taken care of every step of the way! It was truly the best car-purchasing experience we could ve ask for. Ask for Michael Scott and Joseph Yim!!!!
Maury made this car buying experience amazing I was very scared because this is my first new car purchase but he made the experience very enjoyable and very straight forward and easy
Friendly place, good service, free WiFi to work while waiting.
Jeffrey Hawes assisted me with an oil change. My appointment was at 7:10am and I was running a few minutes late Jeffrey was extremely helpful and friendly. The approximated time he anticipated for the service was accurate, therefore it was an efficient and pleasant experience!
Michael Torres was the gentlemen that I went to and I can say I was very satisfied. He was very professional and was very informative about the cars. Made me feel very comfortable to work with him. He was able to answer all my questions and his knowledge of the cars definitely helped me feel more relaxed about purchasing one with them. I can definitely say I'll be going back to him for all my needs when it comes to my car. Great customer service! Thank you!
I was kept in loop with everything concerning my car. My representative did a wonderful job i
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My 2nd oil change of the 6 time package that I was pressured into buying when I bought my car. I was there for 2.5 hours the first time and guess how long the second time? 2.5 hours. That's just ridiculous for an oil change. Not acceptable at all.
My experience was nothing short of exceptional from each individual from beginning to end. Their professionalism was superb and I'm so glad to have made a second purchase with Honda. The Gwinnett team was listened to my needs and found the perfect fit for me! Thanks again!
Had a great experience with HONDA Gwinnett Place. All staffs were super nice and friendly. Visited this location to buy a new car for my Dad. Charles Kim really helped us to get a reasonable price for a new 2021 Pilot. Highly recommend this location for buying New Cars and give a 5 star.
CLINT MORTON you are the worst collision estimator ever. I have never had an estimator that lie to me before. NEVER AGAIN. He told me that the Honda system was down and couldn't send me a estimate on my car. It been almost 2 week now. And still no answer. I've call him multiple times and no pick up. Smh Honda you need to train your staff better.
My name is Jerry Whitlock and I would like to give high praise to Mr. Andrew Sabau. I had called State Farm yesterday as it looked
like someone had cut into the bumper of my car. I talked to Andrew and bought in the car today and he came out and looked at it and determined
it was gum that had hardened and he washed it off for me and the car is fine. Now to me, that is the best customer service EVER. I can tell
you if I ever need your service I will be there and am recommending you to my Friends. Tell Andrew thank you so much and I truly appreciate it!!
The most pleasant experience ever! If you are looking for a honest, knowledgeable and professional sales agent, look no further - go to Gwinnett Place Honda and ask for Justin Snover. He made our purchase quick and pleasant, he took the time to go over all the features the vehicle offers and made sure we are comfortable with all of them before leaving the dealership. In about 2 hours or so we completed everything and drove away in our brand new CR-V! He was truly honest about everything we asked about, he was in no way pushy what-so-ever, he helped us get a price we are comfortable with and he made the whole experience way better than we could possibly imagine. I would most definitely recommend Gwinnett Place Honda and Justin Snover to anyone looking to purchase a vehicle.
Yellow tire light - fixed fast, without hassles, good service
My car broke down in Atlanta my name is Timothy Smith I pulled into Gwinnett place Honda . I spoke to a very nice service rep named Rudolph. After a short analysis they told me what was wrong. Rudolph has the shuttle driver Carry us to the red lobster, eat and pick us up. They carried us to the hotel they picked us up the next morning and the car ready around 9 am did a wonderful job car runs better than it has in years thank you for your service Rudolph and the shuttle drivers. For the situation I was in and the speed and the care , and the understanding of being stranded .would say I rate them about a 27 out of 1 to 10 I was totally pleased with my service and I don't think anyone could have done any better thank you Rudolp ,drivers and Gwinnett place Honda
I had the pleasure of meeting and working with Doran D. and Kelepha N. These guys are truly awesome and I've been recommending them to everyone since last week when I purchased my new vehicle. They're friendly, professional and really took care of me from beginning to end, throughout the entire process. They helped me to trade out my old vehicle and worked with me to get me into a new ride at a great rate, and I absolutely love it. I have zero complaints! My only regret is that I didnt visit this location sooner. These guys explained everything in detail, and made my entire experience a smooth transition and I've been smiling ever since. It's handsdown the best experience I've ever had at any dealership. No back and forth, no haggling, just honest, transparent and upfront about everything. Thank you all for being such a great team. I will definitely be back.
Good services. Brought my car there for doing 3 recalls and they took only 3 hours to complete. Got very nice services with Michael Torres and happy with those.
They do the job and have courtesy van to take u anywhere nearby!
As always excellent service from Myann at Gwinnett place Honda. Always 5
Went looking for a Honda 2013, had a great experience here. Services were good, the people were nice and helpful and weren't trying to push sales on us. I recommend Joseph! He was courteous and made our time there pleasant. Would highly recommend this place to anyone who's into buying a Honda
Gwinnett Place Honda is AWESOME!!! They get you in and out as quickly as possible and my car is always fixed properly!! Denis O'Connor is the service specialist that I always go to! He's The BEST!!!!! Gwinnett Honda deserves 10 s!!!!!
I had a great experience at Gwinnett Place Honda. My service was completed in a relatively short time span. My rep Michael Torres was extremely helpful, breaking down exactly what I needed repaired on my car. He was also very friendly and approachable.
Had a great experience buying my FIRST car with George! We had shopped around with some other dealerships, VW and Toyota, and Honda was the best environment by far.. AND the most willing to work in our budget. George and the sales manager were awesome!
Rick was awesome!! I came in for an oil change & tire rotation. I asked Rick for advice about my tire and the servicing on my car. He was quick and honest. I love to getting service from Gwinnett Place Honda!
I purchased my first CRV from Gwinnett Place Honda. I am very impressed with their willingness to deliver best to customer. My purchase experience was too smooth as I went to see the car and finance options and came out with Car.
Salesperson Mr. Bruce Rosario helped me in finalizing the deal so quickly. He was fantastic, good knowledge of CRV, very friendly person to talk.
I took finance from Honda Financing and got very nice deal. Overall I am happy that I purchased my CRV from Gwinnett Place Honda.
gphonda.com
