evoMAG.ro Reviews

I ordered and picked up two phones from the showroom (15.05.2017) + another 1 year extra warranty.
The person from there told me that in maximum 3 weeks I will receive by email the document / sheet / confirmation for extra border for each phone series separately.
On June 9, I sent an email, nothing. I tried the sound 4 times in 4 different days, it pulls me out after 2 min. Another email on July 6. Two more phones today July 24 ... nothing.

I am very sorry that I bought from you, I will not do it again in the future.

As always, from my experience with EvoMag, you were quick. I launched the order at 6.57 and from 9.00 I was able to pick it up from the company's headquarters.

Everything is OK! Young team, moving fast, kind, satisfied with the product. I've been here before and I'll be back in the future!

`` Promotions`` for non-existent products in stock, taken with sugar by mail (delivery time 21-30 days for a product displayed as in stock), soon 40 days are made and the product has not been delivered, probably waiting for Parastasul (product or EvoMAG). Following is a copy-paste reply from Maria, the guardian ....

LATER UPDATE: I was called by Mr. Mihai Patrascu, general manager, who apologized, very diplomatic, for inconveniences. He explained to me that this period is very busy and that there were some communication problems between the store and the suppliers.

Does anyone ever answer that phone on the site or emails? You took my money for a product that was in stock and then you told me it would be delivered in 13 days ... you're kidding, you're frivolous.

I picked up the product from Evomag headquarters. After paying for the order, although I showed up first at the "pick up products" counter and handed over the invoice, I was served the last one, after another 10 customers arrived after me. It's the last time I buy anything from this company.

Before buying anything from any site, please check the prices a few days before the "supposed discounts", you will have huge surprises . Here a ps4 with everything "discount" is 300 RON more expensive than anywhere

Unfortunately, the last order I made at this store. He does not know how to respect his clients who prefer to pick up products from the showroom. So far I have needed to return to 2 products picked up from the showroom. The first one was received without any problems. At the second I was told "dry" by a lady that the products picked up from the showroom could not be returned. Very nice way to gain customers.
Disappointing...

"Call center" they say to her .. "Customer who" they say .. :)) Okay, yeah, yeah .. wait for someone to answer for 40 minutes, 5 different calls, 7 minutes 30 closed me each "All our operators are momentarily busy."

Romanian business to the end. Bravo Evomag!

Personal friendly but the merchandise is of inferior quality

The order arrives very hard - in more than 7 days (working). It's been 10 days since I placed the order and it still hasn't arrived. Yesterday they gave me an email in which they told me "the order will arrive soon". Well, thanks a lot. "It's coming soon, it's not specific at all." I had ordered a product that I intend to give as a gift and I don't even know if it will arrive on time. Right now I'm calling the all center and I've been waiting for more than 40 minutes to talk to someone. Pathetic. I do not recommend. At eMag the order comes on the 2nd day. You make money, but you know you're doing your job with them.

Complex product range, ok prices, service / delivery "profi"; I recommend!

Worst customer support I ever encountered.
If you have hours to lose over the phone, you can buy things from them...

Never again...

An easily accessible location where some extraordinary people work. Prompti, ready to help you with any problem.

I recommend with confidence, kind staff and willing to help you.

Employees move very slowly. It took me 7 minutes to get a receipt and I had to wait for the order to be picked up because the boy there had another job in the store.

Super fast and safe! In less than 1 hour I placed the order, paid OP, the payment was confirmed and I picked up the order.

I bought 2 products from evomag. One was removed from the showroom and the other had to come after 2 days by courier. Day 3 surprise, I receive a message that will be delivered (11 o'clock), was taken by sameday (12 o'clock), was taken by the fancourier (17 o'clock) and will be delivered the next day. Service advisers note 2, telephone counselors, note 5, seriousness evomag 0 !!!!

We found good prices and excellent service. Thank you very much evoMAG!

I placed an order and received another product with a different code. I paid and now I'm waiting for my money to check what I don't know ...

I was kind of avoiding this store for no specific reason in the past years and only used them for "IT emergencies", but I started buying often from them again since I moved near their new store some months ago. I was pleasantly surprised with the kind and informed staff and the number of products they have on stock and on display for testing. I also appreciate the parking (they didn't have one at the previous HQ) and the same-day delivery with their own courier service. Definitely moved up in my top 3 preferences for tech shopping in the city,the store is definitely improving.

I subscribe to all the one-star reviews below.
Personally, I ordered and paid for the products online and the order was put on hold for 2 days until I gave an email surprised by the fact that the status does not change.
Only when I sent an email was I answered and things started to move with the speed of a snail. I have not yet received the order 6 days after its payment.
Do well and do not pay online because your money is blocked and in the end you may need to order elsewhere to receive the product in a normal time.
I don't even want to think about how long it takes to make a return and then give you your money back.
I made the mistake of wanting to stimulate, through my order, the Emag competition for thus increasing the overall quality of services but as Evomag is far behind Emag in terms of services we had no results.
Let it be my lesson and next time I read the reviews of the store.
I hope my opinion will help other buyers.

Friendly staff, quality products and good prices ...

Pleasantly impressed by the evomag showroom. A modern store, you can find almost anything, competitive prices. The employees are very polite, good professionals. I recommend with confidence!

It's the kind of shop you need to buy only once. They sell broken products and do not take any responsibility. Their only interest is to sell the products and they do not care about customer satisfaction. After the first buy you will never buy again from them.
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The kind of shop where you buy once and you're leaning. They sell defective products and do not assume responsibility for them. A sold product of good sold does not matter customer satisfaction.

You place the order, information alerts, everything like a book. Irina takes your order at 09:00 status taken over then at 17:00 all Irina gives you status Canceled - no stock, although you can order without stock ... wait, you can't just have cabbage stocks, I don't know what they are there ... you call for clarifications, the robot takes you 8 minutes to wait your turn then a bored person takes you and closes your nose. Give an e-mail, you also receive from the cute robot that someone will answer from Monday to Friday (after a few days it's Friday and no one bothered to answer). If you pay with the card you have to wait "a few days" until your money is returned, also from the chaos there they don't know how many ...
Twice I ordered twice I received the same treatment.
Bonus I received an email with the message "we are waiting for you to order from us". I'll buy potatoes from you next time, maybe you have ...
Tip: DO NOT PAY WITH THE CARD! If you order, ask for a refund! the system is not very synchronized with what they have physically and when they find that they do not have the product in stock, they cancel your order and you have to wait until the money comes back.

Update: thanks for the reply! As I said above, I have already sent an e-mail with the problem, only that no one has answered until today, and the order details are in the picture, why should I send another e-mail, not one enough? .. until another one I got the money back
Thank you!

Prompt and quality services, reasonable prices, friendly staff. We also had a pleasant surprise: we were offered a Corso ice cream shopping bonus.

Command for 10 years, and I will continue to order. I worked with Alexander, one of the sales agents, who helped me with the relevant information to make the right purchase.

Good service and nice people. They could get more organized with the 3rd step of picking up orders since it seems every time i get there that is the step that takes the longest. Nevertheless i went there and get my order in less than 10 minutes which i think is more than ok. It is a very good store and a very good option for those that like me are boycoting the other online mag ;)

Bi ni (that cannot be called business) is typical Romanian. I placed the order on Saturday, but could not pay for technical reasons. Of course, after that I had no option to resume the payment. Monday morning, at first, I call to fix the problem: I wait 5min at the robot, nobody answers, all the operators busy. I repeat the operation 3 times throughout the day, of course with the same result. Around 3 pm I receive a message announcing the cancellation of my order; reason: online payment failed. I call again, of course all operators are busy. I go back to the site to order the product again, but what to see: the price has increased in the meantime (the price was still Saturday morning). Gambling speculator worthy of Obor, not of a respected online store, otherwise I cannot qualify it ...

Pay close attention to the toes! For me it was the worst experience with a store - of any kind. It was for the first time in my life when I raised the tone in a store.

I ordered a new product, a phone, which I received unsealed, along with a beautiful story - as it was checked at customs. In my desperation (I had just dropped the phone before and didn't have a decent replacement), I swallowed these fairy tales.
After further investigation, I discovered that the phone was used 2-3 months before the time of my purchase.
After I returned it and bought the same product from a serious store, I discovered that an accessory was missing from the package.

I totally lost ~ 3h of my time with this situation and it is definitely my last interaction with evoMAG.
My big regret is that I didn't kidnap a few hours for an ANPC complaint.

I bought a TV online from them eight days ago sent me a courier with the defective screen. Lam sent back and they said I broke it without a trace of the blow. I contacted by phone and said they did not check the products on shipment they send back to get the money back or another product. Even today I have not received any answer, I know nothing. I am very disappointed by this company that sells online more than eight days and goes to protect the consumer as this is the procedure.

I have been ordering for more than two weeks and I have no information about the status of the package. I tried to contact by email, phone, and Facebook and I can't find anyone. That's after the product has already been paid for, of course.

I'm very ok from the point of view of delivery, prices, orders and everything online, unfortunately if you go out of the showroom the procedure is very cumbersome, or the efficiency is low due to the fact that it should have more people. .. Perhaps I will still order from them, but next time I think I will choose delivery.

Maximum of seriousness!
Attention problems at the service !!!

I come to EvoMAG.ro especially as a collaborator (being a courier) and I find that this online company is supported by a consistent infrastructure (showroom, large warehouse, service) but also by a team of professionals, well 'welded'.

The evoMag.ro clients are served promptly and the crowd in the showroom tells of themselves about the success of the business.

I highly recommend evoMag.ro!

I have ordered a product and it came already used. I do not recommend this online vendor.

Very bad experience with the last order. There was an issue with the product and they kept it in the service for 3 months only to let me know that the defect is not covered by warranty. Very poor communication for any aftersales service, won't but again.

Evomag is the best online shop with affordable prices and team of 10! I highly recommend evoMAG

The product is super ok works flawlessly. One of the best induction hobs Xiaomi Congratulations. Very easy wifi connection. recommend

From the moment I placed the order online until the product was delivered in the showroom, I received 3 emails and 3 text messages (from different numbers), in which I received contradictory information: the order was delivered, you will be informed when the order arrives, and so on
I bought two Apple chargers. None of them work properly: charge the phone with pauses.
The return can be made L-V 12-18. Practically any return is discouraged having the return schedule during the working days, in the interval of business hours.
I do not recommend

Update:
For identification Order 1470937 and FF 1138532 / 28.02.2020

Hello on 28.02 I bought a wifi6 Rooter that broke down and was received in evomag service on 17.04 "Service request no: 31215"
From then until today I have waited and communicated by e-mail with the service and guarantees department info.garantii@evomag.ro; service@evomag.ro and Mr. David Pastea-Dept. Info Garantii & Retur, but after about 30 calendar days I receive the same answer:
"Your product is in the custody of the authorized service, where it was diagnosed and put in place.
As soon as we have more information, we will let you know. "

I strongly believe that Evomag respects its customers and wants a quick solution to each warranty case.
But as I have shown understanding for the pandemic situation, I hope that the company will also show understanding for this case and have a solution as soon as possible either by returning the product to its functional state, or by replacing the product or by reimbursing the acquisition cost. .

Pleasant experience. Delivery from stock immediately or in 24-48 hours if the product comes from a third party supplier. Reduced waiting time for a showroom. Patience is rewarded from the house with Corso ice cream. Mandatory mask.

When picked up from the showroom, the products cannot be returned within 15 days - Even if the order was given ON LINE !!!! I hadn't bought from them in a long time, but now I remembered why. Maximum frivolity.
I bought a product that didn't work properly since I bought it. I have to beat my head and send it to the warranty.

Horrible experience, no costumer support , no delivery
-1 starts

Excellent online store, supportive and helpful, I got my ordered parts fast and secure. Highly recommended.

Friendly and helpful staff, the delivery process took 5 minutes, I think it will be, if not, a serious competitor for emag

Stop buying from these individuals, they have made a habit of putting products on the site "on sale" with zero stock, and after you place an order you are also to blame because you want to take advantage of an erroneous price. And on top of that, I also delete your account! Always check prices, never stock up on products that are cheaper than the market price. Gross carelessness, the two-money company.
For Maria: Well, if you deleted my account, what would you identify?

Very fast, order today (16 Dec. 5pm) and pick up the next day (9am). This is for the goods in stock in the store.
The surprise was that, in addition to the promised gifts, a bottle of wine was also offered for the holidays.
Very nice.
I also wish the evoMAG team a "Merry Christmas" and a "New Year with Joy and Health".
Emilie

I bought a 119cm lg5800 tv in 2015 and I have it now. Very satisfied. So far all I ordered was ok ... maybe I was lucky but I think it is not worth a star as others said.

The guys from evomag are moving very fast. I never waited more than 10 minutes to queue.

Although Evo Mag is not working on 24 January, he confirms that I can pick up the merchandise. Of course at the headquarters there is nobody ...

One of the most competitive companies for online commerce, with presentation shop. I purchased two products, and the action went perfectly normal. Prepared staff, products for which the condition is known, timely information. The location on Dambovita's quay is modern with enough staff, so don't get bored.

Products ordered online and paid with the card, which were in stock at the time of order were not delivered on the grounds that they are in supplier stock, although this was not mentioned on the site. I had to go to them after 4 days to pick them up. UNSERIOUS and do NOT answer the phone!

Hello, :)

Let's start:
I ordered an electric scooter. So far, right?

The problem arose after I opened the package at home that afternoon. (10/29/19)
I got the color white, but not black. I received a scratched, used and dirty product, not a new product. I received a product with 42km traveled and the used rear wheel (unlikely to be from testing). Also, the rear brake was very weak.

After many emails and trying to call the useless number of customer support, I managed to give them. A chain of rubbers followed to give me the necessary details for return / change with the ordered product.

After about 2 days I managed to send the parcel.
Yesterday the parcel arrived at 12:15. I send an email today at 11 and something asking me what stage is the return.
I am sent an email asking me to order another product or request a refund, or to call the customer support number to which no one answers. First of all, they sent a useless email asking me to do anything other than what I needed. Secondly, they are extremely insincere. Why give me the phone number you know no one ever answers?

At the moment I expect to "record the return".
I mention that they didn't apologize even once.

Totally disappointing!

P.S to see that the robot does not leave a message with, Can you give us more details, please? "

*** UPDATE *** 11.11.19
The evoMag manager got in touch with me. Last week (Thursday) I kept in touch by phone and sms. Today I received the desired order. The product is as it should be. Even beyond expectations.

In the end, all things were resolved. The manager was very kind and kept me updated with all the details.

I wanted to buy a product from them that appeared to be the last piece. After reading the reviews here and the answers of Maria, "the guardian of the evomag brand" (what a good joke!), I gave up the order.

I saw this product, after that, changing its price twice a day, sometimes cheaper, sometimes more expensive. I am sure now that the product was not sealed, but a refurbished, a second-hand product reconditioned and sold as new. Evomag does not look like a trusted store.

Okay, be careful with the warranty on phones that are not made for Europe.

Attentive people, always with pleasant surprises (ice cream, juice)

A store with good prices.
I am satisfied with the collaboration with them. Both on-site and by phone or online.

It was a bit crowded, when I was, only 2 sellers at the counter and the tail at both.
I wanted to find out more information about a product and because the sellers were busy, I sat in the queue. I stayed pretty long in the queue, I got bored and left without asking anything.
The fact that I went especially to them to see a product and ask about it, bypassing the destination to which I had to reach and being late, because I was in the queue, made me give only 3 stars.
They needed employees.
Maybe it's not always the same.