evoMAG.ro Reviews

Cel mai prost site
Nu r spund la telefon
Comenzile in preorder nu se tie nimic de ele

A multi-profile store of medium size and lower notoriety, but with a working team, fair and actively involved in solving customer requirements.
In addition, I have a very old relationship with EvoMAG, since the beginning of their activity and I am a consistent customer, being able to say that they are trustworthy. Lately, they have greatly improved their PR, updating the status of their products on the website, the product portfolio and more.
The client's profile from the website, through authentication, presents facilities ref. to the history of orders and the financial situation much more complete and detailed than the competition and big names in the market.
Recommended!

However, I have some recommendations for improvement:
* If you set up that option on the website for. products that are missing from stock, for notification when the stock is refreshed or for the possibility of bringing the product to order, then you would be seen much better by buyers;
** If you reviewed the transfer to the client of the interchange bank commission, then you would be perceived differently by the buyers of PJ;
*** If you optimized the service experience, you would be perceived as much more accurate by customers. From personal experience, insistence was needed for problem solving. In the end they are solved.
However, I would like to mention that I have a relatively large number of products purchased from EvoMAG, and inevitably you also need service ...

If some of the above are reviewed, I will update the review.

I wait a week for an order (1391602) listed on the site in stock. Initially I placed a larger order which they split one in two smaller ones (1391570 they delivered one after I called them 3 times in 3 days) and the other one that has not come yet although it is in stock. all are computer components and I expect now to endure evomag to deliver to me because I cannot assemble the computer unless they want it.
I do not comment on the prices because they are good but I prefer to pay a little more to another store than to expect so much
Edit: I was contacted by a representative who asked me to explain the situation to what I did and stayed to contact me after checking. It seems he forgot ... it has been 2 weeks since he checked.

I'm trustworthy. I ordered several times from them and I had no problem. I also had to deal with the service department and they were very kind and the problem was solved.

I do not recommend! A company full of serious employees!

I bought a Smailo camcorder at BF offer and opted to pick it up from the evoMAG workstation. Saturday after BF I went to the work place and in less than 2 minutes I got possession of the room. At home I found that the camera has a defect, one of the buttons did not work. So after about 2 hours I went back to evoMAG and told them what I found. They took the camera, made the finding and asked me if I want the money back or if I want to replace my product. Since I bought the product because I wanted it, I asked to replace my room. In 5 minutes I solved everything, without unnecessary questions and explanations, without waiting in line. Note 10+. What did not seem ok to me is that the first product seemed resealed and nobody informed me about it initially.

Somehow, the only thing that's bad is that you can not return the products they bought from the same day until the end of the program.

excellent service .... a free ice cream is also offered ... bravoooo

I do not recommend. Serious and the call center people are very naughty, to the uninitiated. Choose other stores.

Very bad services. The order placed on 02.06.2020 not delivered until 10.06.2020 in the conditions in which on the site it displays the delivery term "the next day". By message I am informed that it will be delivered in a few days. I waited until 10 when I tried to contact them (of course no one answers the phone). I sent them an email informing them that if the order does not leave for next day delivery, I am no longer interested and can cancel. I receive an SMS in 10 minutes that the order was canceled without apology without anything.
I mention that the rest of the orders were sent late.
In the future I will focus on traders who respect the customer more.
In the hope that you will not send an automatic message, this is no. of order # 1539913.

Satisfied. I'm closer to my client than the Emag octopus. What I got, really good. Serving promptly. Bravo

Very bad store, DID NOT RECOMMEND. The products aren't good, the warranties don't cover anything on that product you buy, the staff knows nothing about what they are selling nor about their own procedures, and on top of that, they are very arrogant and unprofessional. Didn't show the minimum interest when my product, a chair, broke and they say the warranty won't cover the fact that the chair broke used in normal conditions for less than 4 months. Why are they even giving warraties? Very poor communication and lack of informations. Hope the ANPC complaint will make them show interest in their customers. Don't even bother to reply to this review, you're the worst on the market out there.

Fast prices and great prices on the largest product range.

10/10 staff, 10/10 services, 10/10 products. I warmly recommend, it is 100% worth ordering what you want from evomag, it is a mega pleasant experience

A great place to buy electronics and more. Kind staff, available parking for clients, a small playground for children.

Pretty much. I caught a person asking for details about several intelligent clocks that were not decided, details asking them for a cassette ... I think there's got to be another person who's getting over that so there's no risk of waiting. Another heat problem in the store. Otherwise a beautiful shop.

Following a bad review I was immediate contacted by the CEO, they refunded the money and the problem was solved in the same day. Apparently a bad employee can damage a honest business. I appreciated the promptness and professionalism of the owner.

Great store, with all I need, good prices, and onnest seller, good quality products.

As usual with the eMag, everything seemed chaotic at evomag. They have few employees, and if you get busy, you'll just sit back and admire the walls for a while. Thoughts of European.

I placed an online order for a product that appeared in stock, I paid for it online, and on the third day (today) I received a message that it is not in stock. I called them and they told me they don't know why it's not in stock ...
Halal store, do not buy from them!

Poor bad for everything ... does not handle the service or orders. I do not recommend.

Super personal. Sincere. I ran to pick up a purifier. I parked the bike outside a bit badly, and I was afraid it would disappear, I went in, I asked if it was safe, and the guard went and moved it to the place of bicycles right at the entrance, he stayed outside. The sales people helped me quickly. And while I waited for a colleague to help me, they asked me if I wanted water. So what I mean is that I felt really good at evoMAG. Keep it that way.

An offer better than anyone for about two weeks on a product.

good quality / price ratio, the delivery time was a bit long, above the initial expectations ...

slow service, average showroom, it's better to pick home delivery

Evomag, family business, quality services, good price. Good job!

I bought a 8x honorary phone from the showroom, got home and noticed it was the Asian version, and they only recognized the mistake after the negative reviews on google and facebook. They told me to come up with the phone to exchange or give me the money back. I went to them and I was asked to pay 10% of the value of the phone because it was bought out of the showroom and unpacked. I do not recommend.

Service is really bad, staff attitude is like a punishment they are there. Online shop is OK, a lot of products and special offers are good sometimes.

Professional, fast, accurate.
Thank you

The shop offers products at discounted prices without compromising on quality. Their delivery is carried out in the mentioned parameters.

Very friendly. I tested several products before buying.

The new Evomag headquarters, better developed. Provides good customer service.

Disappointed with the warranty service and the attitude of those there.
I took a scooter under warranty with a piece detached from the inside of the brake actuation lever and I received an email as if the problem did not exist (even if I sent them the detached piece in the package), moreover, they told me that the scooter has up to the front wheel. I called the service and finally they understood that there was actually a problem with the lever, which has a direct connection with the brake sensor and tied up until they said it just deflated.
I got to EvoMag to lift the scooter and the wheel was deflated ... although the boys noticed the problem, they said they had nothing to do and that I probably brought it with me. I'm not saying I had to go there because no one called me to pick up the product.
Why does the customer always have to lose? Learn from our Western friends.

LE: I emailed you with the discussion I had with the guys there.
I didn't understand why I had to call the service (being under warranty), when that should be EvoMag. I bought the product from EvoMAg, not from the service.
And in the end I ended up paying for the front wheel.
I notice that you could not identify any person in your system. I'm curious if anyone will answer my email.

Professionals. For some time I have become their client and I am not sorry. I bought products from them at good prices. I hope he doesn't disappoint me.

Be very careful if you choose to pick up the product from the store, you can not return it in any form contrary to GEO 34/2014.

An experience I do not want to repeat!
I took an electric backpack taken from them in service for a back on the back and after two days and 150 lei, when I took the trot, I found out that there was a series of rubber protections, such as the red ones to cables. Weak and poor quality !!!

Fast delivery. Very good prices. Diversified delivery and payment options.

Unfortunately they do not have in the schowrom what they have on the side

At the location Ok! The rest has a lot to do, such as still informing customers about orders placed, responding to requests from the email addresses of their representatives.etc

dust, you will convince yourself. Attention please to the RETURN POLICY. RISK TO CALL FOR MONEY !!
EXACTLY FROM SITE: Products ordered and picked up from the point of work, cannot be returned according to O.U.G 34 from 2014.

(THESE PRODUCTS CAN BE TESTED AT THE TIME OF RECEPTION).

Consumers who request the return of products in case of contracts concluded at the point of work do not benefit from the right of withdrawal from the contract according to the provisions of O.U. 34 of 2014. FOR GOOD? SERIOUSLY?

I took a product under warranty 2 times, in both dates the problem was not solved. The product stayed for 14 days each

Lack of seriousness, do not rely on return or warranty from this company. Nobody answers in the call center, I called 2 days in a row.

3 stars only for online shopping! The service left off, I left a phone and after 2 weeks it did not bother to call me to tell me the status of the repair! Initially they told me that for the replacement of the phone's glass the term is 2-3 days. Very stupid at the communication with clients! To avoid !!!!

You enter the store with a mask and only a limited number of people.
Assistance + ordering + picking up products (in stock) went quickly and well.

9 days for a monitor. The supplier is in Romania. The monitor is in stock with them. It hasn't arrived yet. Not me, Evomag. You better tell me the address and I'll take the first train. I do not recommend. I understand it's Corona, but let's not blame her for any failure.

Only positive reviews of purchased items are approved on this site.

Answer the phone?! I'll call you 5 hours!
I understand, you are busy. You told me to give you email. No, you did not answer there.

The staff is friendly, the prices are moderate, they have promotions ok, the products are quality.

Professional staff and good products! Attractive prices and nice promotions!

1 star, but actually zero.
Selling doubtful products and taking no accountability for the state in which the product has been received.
Late and different responses received from employees within the same company.
Definitely would not recommend buying from them.

You are the DEGEABA. A DEGEABA shop. I made a purchase on BlackFriday paid with the card, took the money from the card and then I received the mail with the message "The ordered product is not in stock" but the money did not get tired to return them. At the phone number, they did not get tired of answering although I tried to talk with the dancing for an hour and a half on two phone numbers.

In principle, I would like not to give you a star, but Google doesn't allow me to do this, good guys, not like you, I ordered a tablet on Thursday, August 20, around 10 am, WHERE THE HELL ARE THOSE 2-3 days working? when today is the third working day and I did not receive a message from the Courier. Nobody answers the phone and to sit and write you an email that you will read the next day is at least redundant. I wanted to make this tablet as a gift, but the gift went on Saturday, THANK YOU WITH LOVE AND TRUST EVOMAG, it was the last time I chose you. MANY M *** from the heart.

It's actually my first order with them and I am not sure whether to cancel it or try to get an update. So I ordered on November 19 and on November 23 the order has the same status in their system and by the way the system does not have any forecasted delivery date or something to at least manage expectations if possible. Another annoying thing is that I tried to call a few times and after several minutes of waiting the conversation was ended because there was no one available to speak to me. I have seen recently an improvement for many online shops that have made the proper adjustments to remain responsive during a high season, but not evomag unfortunately....I have no idea when will my order be shipped and I have no way to find this out since no one takes calls from their clients. Will do some research next time I have a tendency to get creative and order from a new shop.

Unfortunately, you cannot return products taken from the store. The selection of products is a bit poor for what they have in the store, but they still have in stock. The prices are decent and fortunately you can pick them up at the headquarters. The employees have enough patience to help you, they are very calm (or maybe I was lucky?). They have them on electric scooters, if you want one this is probably the place you should look. Safety measures for covid exist and it's a plus. They also have parking.

A reliable company, quality products and friendly and professional staff.

Fast service. Good prices. Good variety. Nice promotions and offers. Real discounts and good warranty service

I ordered a product and they told me that it will be delivered in a maximum of 7 working days. After 2 weeks the product did not reach me and I was not contacted by anyone for delay. In the end I called and asked why it takes so long, I was told very clearly that if I am not satisfied they will return my money back in 7 working days. In conclusion, if you want to have blocked a sum of money for 1 month, buy hers.

Nice, professional, and efficient assistants. Very nice place, easy to get there both driving and by public transport. Customer parking available.

UPDATE: The problem was solved very quickly by the evoMAG team. Thanks

The warranty line, the order of over 5000 lei from which a product did not work (HDD), was sent twice in service to receive an email from them that the product presents "mechanical shock" the product was not used and was delivered by them in a plastic bag without any protection. I do not recommend, there are better alternatives.

I thank Mihai Patrascu for the involvement and quick solution of the problem. Congratulations, you are appreciated!

Special thanks to Mihai Patrascu for getting involved personally, providing a quick solution to my problem and saving the day. Good service overall, congrats!

Quite fast, I like that now you find almost anything at them, ok, ok ok, personal ok. I recommend it!