evoMAG.ro Reviews

the largest tepar on the market! it's amazing how unintentional they can be and how easy it is to take your money but never give it back.

Very prompt and serious ... they have their own courier who is very nice and I guess he takes much more care of the products ... to see how good they are ..... I come back .... I tried ... both I'm breaking you .... you don't need the room ..5min .... me and my husband tried .... I take the butter out of you .... I recommend .... ask ... I'll answer what devices. ....

The best decision you made was when you decided to bring, market and serve electric scooters here. This means having a vision, understanding the market movements and the needs of the generations to come. The simple fact that you can go to the showroom and test what you want to buy shows once again how close the team here is to its customers. I managed to convince myself to choose an electric scooter, and a friend another model. Both are in the picture below.

Bravo, Mihai and your team for your courage. With the same professionalism if you continue, success is guaranteed!

They're very operative, it's been a while since I got into the showroom, and I went out with the items I bought.

Very operative!
Coming to EVOMAG for many years!

I ordered a vacuum cleaner, paid online. They sent the order after a week without any explanation. I declined the order due to the extended time and requested a refund. Surprisingly, they didn't give me my money back after three weeks. Every day when I called they told me they would put the money in the next day. If you want to have no headaches and nerves, and beg for your rights, better order at eMag. A return to eMag lasted exactly 2 days. Beware of evomag

Fast response to orders quickly deliver quality product orders to a 10 store store

Quality product. Thanks to the prompt services of the employees.

It's fine. Pay attention to return and service. It is different from the store's work schedule.

Staff very busy, I had to pick up a showroom printer, I went to 17 of the Ploiesti, I arrived at 19:15 at the showroom in buc, the staff waited me, otherwise I would have made a way for nothing! Plus they gave us free energy, cool ourselves!

A small showroom, devoted and welcoming. The narrow space created discomfort. The products have low and high prices. Employees work with interest, some do not, as everywhere. I was able to test from the existing devices on display. The very respectful guardian, after the dialogue with the departing person, I thought I was talking to the creator of the product I bought, he knew so many details.

Lots of products with the lowest prices in RO.... I saved up to 100 RON on components for a new computer compared to other bigger online stores.

The acquisition process went very well.
I recommend with confidence.

I ordered a scooter handle for children. It was the last in stock, in a not very good condition, scratched, dusty, unsealed. It was offered to me for free. Beautiful, EvoMag!

Very good prices, promptness, efficiency.
As always, a 5 star experience.
Thanks, evoMag!

Polite staff. Good products. The first time I took a digital photo frame to my warranty service, they replaced my product. The second time they were not so fast. It still takes about 3 weeks.
I'm coming back, after a month and a week, I have no answer from the warranty, and no one answers on the phone.
I SEND THE REPRESENTATIONS ON THE MAIL, SO THAT YOU ARE LIABLE TO YOU.
After several steps on google and mail (as the phone line is in vain, no one answers) I succeeded in replacing the service product with a new one.

Friendly and well trained staff, I came to get a Xiaomi webcam for the child's online school and I also left with a 43 "Samsung smart TV which was reduced by 38%. You always find quality products at fair prices. this only satisfies the ordering customer.

Horrible. DO NOT RECOMMEND TO ANYONE.

They are interested only in selling and afterwards they simple ignore the customers rights or questions. They take advantage of the loop holes of the law and refuse the return of goods. I've been trying for days to have a conversation with them on facebook, call-center phone and email. Finally i get a short answer that i don t qualify for return and afterwards i simply was refused on any other attempt to get an answer from them. I even try directly in the store to solve the issue but nothing.

I made an official complaint at ANPC with proof of refusing the return of goods and refusing any other official comunication from them.

I WILL NEVER BUY FROM THIS STORE AGAIN !

I bought today from evoMag a Black & Decker BXGP800XE Garden Pump, 800 W (Black). It was the last in stock, I asked the billing boy if it was somehow resealed and he said that we will physically check that the site did not mention if it was resealed ... I had to pay it ... Immediately when it was delivered to the evoMAG headquarters , I found that the packaging was a bit damaged and I resumed the question for the boy from lvrari Amabil, he unsealed the box, which also had inside the packaging slightly damaged by shocks .... checked it at my request, briefly, plugging it into the 220Vac socket and it rotated. I was convinced that it was not resealed. When I got home I noticed that it also had foil for the courier label on the side of the package, which could not be peeled off, that the box was damaged. Then I realized why it was in stock ... I called evoMAG headquarters and said to come and return it. They did not admit that the product is resealed ... Now they have the same product more expensive by 20 lei when ordering online. I will return the product tomorrow. ATTENTION, I HAVE READ A FEW REVIEWS, I AM NOT THE ONLY CASE. I am also thinking of a form of consumer protection complaint ...

Prompt delivery. Easy access and parking for guests.

I made an order with them on 18.11.2018 and until today 27.11.2018 did not bring my order even though I paid online. In addition to the status in the order, it appears to have been delivered. Some notorious liars. I complained to ANPC I'm waiting for the result

Product sent as warranty on 09.01.2019. Confirmation of receipt of Evomag on February 5, 2019. Not resolved until today, 22.02.2019. I called the evomag for almost a month and no one answered. Many notifications and emails, to which you receive only confirmation of the server, no one responds. Meanwhile, after a referral to the OPC, things settled and I received the money on the product. Today, 13.11.2019, I was contacted to clarify the situation.

The product was picked up by the customer after almost 14 days from the date of payment. During this time, neither the courier agencies nor the Evomag representatives bothered to contact me on their own initiative.
I called a few times, gave emails to customer who, I sent messages on Facebook without any concrete answer.
In addition, evomag sales agents were extremely unprofessional when I showed up in the showroom.
I haven't bought too many times from them, but I certainly will never do it again.

It's harder to answer on the phone, but there was no way I could get in touch with them so fast. The order was placed immediately, I raised a staff, without any problems. It's not the queue, as the 100-person emigrate only at the caseries, the prices are among the cheapest ones found on the products. I recommend. Of course I will buy from here. Easy to find location. Polite staff. They have a minishowrom in place to say so, but it is preferable to search the site for them.

Very ok, fast delivery and quality products. I stay in the area and always pick up the products in the store. Boys move very fast. They have good promotions from time to time.

Respect for zero customers. You order, you pay, but you receive the products when they feel like sending them. Moreover, you call, answer after good hours of trying and turn off the phone in your nose, but without any effect, employees are just as inefficient and careless, It is clear that they have an incompetent management. I will bypass this site in the future and protect anyone I can deal with. A star is an undeserved review.

A star is too much for the way it relates to customers.
I have several (several, not one) orders canceled by this "company", all due to "technical error" combined with "ridiculous price" (Ex: Order no. 1612612).

My opinion is that this "online store" should be bypassed.

The product originally bought and picked up from the showroom did not work. I had some fears because from what I heard everything you buy in the showroom does not benefit from the right of return. .they changed the product.

I do not recommend.
For 60 days I have had a phone sent under warranty where I have not received any answer. I tried to contact them by phone, after 3 hours someone answers (who had no idea) and tells me to check and then they contact me. Of course no one contacted me. The second time I called (better now, they answered after 2 hours) I received the same answer ... they will contact me.
Avoid this store. I didn't have such problems at emag.

Seventh-handed traders.
eMag.ro - the best option.

The order placed on Monday 19.03.2020 and delivered on Monday 23.03.2020 ... although in the order history it appears delivered on 20.03 ..... 4 days seems a lot to me for a store that is considered "big".
The customer service ... practically doesn't exist. I called 5 times, each time I waited for 30 minutes and my call was closed.

There are small stores from which you receive the order the next day and communication with them is very easy.

For my part, this is the last order placed on this site.

I do not recommend!!!

can make orders and phone ... move quickly and let you know when they have products in the showroom ... when I need something I call with confidence ...

I do not recommend, collaborate with Vigafon who sell phones without warranty.

The good part is that there is a parking space for those who come by car or it is quite close to the metro / tram line 1/10 for those who arrive who arrive by public transport, the less pleasant part was the waiting: although in front of me was a single person, the wait for picking up the purchased products was quite long: issuing the invoice, paying by POS and actually picking up the products lasting over 15 minutes. A lot though ...

I purchased a resilient LCD TV in excellent condition, without any scratches with a 25% reduction compared to the market price. The people I interacted with were very friendly.

Although it was Saturday I bought in 10 minutes a high performance OLED TV, right in the showroom, I made the order on the phone while I was in line, and I got the 18 rate with 0 interest from the StarBT card, offered a month by Evomag .
Very friendly staff, resistant to the aggression of 35-year-old buyers who get annoyed if they wait for more than two minutes. I have noticed the professional way of solving artificial tensions created by an impatient client.

Dust as service. I keep a phone for 3 weeks to change a speaker ... and no phone in exchange do not give ... so it's the first and last time I buy from evomag

I know when they were in an apartment.

I am glad that they have grown, but especially because they have maintained their principles, fairplay and customer-oriented.

Thanks Evomag!

Professionals from all points of view! Congratulations to the gentlemen in the showroom! Thank you!

A little hard to notice from the road, but with the help of Waze (to live) I hit. The first impression was crowded in the parking lot, but that's the situation with the pandemic. Route that directs you to the store, and once you enter everything goes quite easily. Young, helpful people. In the showroom some of the basic products, which you can test until your order is delivered, then you can leave. A minus for communicating the evolution of the order (only after I insisted on the phone and later by e-mail, I found out how it is with my order). Anyway, faster than the "biggest online store (sic )", given the period of soldiers and the special conditions we live.
It deserves a try!

I arrived at the headquarters in the last 10 minutes until the closing of the program and after 5 minutes I left the door with the purchased product! That means professionalism! Bravo Evomag!

they speak English, good prices and I Hope also good products

You have to wait a long time to pick up a product, some reluctant employees, especially those delivering products. I have not used the guarantee until now although I have been ordering them for about 4 years.

mockery
order not delivered after one week
no one answers the call center, moreover after 8 minutes of waiting the call ends with the following explanation "the client is engaged in another call, please come back"

to avoid!

Operative staff, quick but most of the time, too little.

Promptness, location ok. We also hope the products will be of quality.

I waited in the showroom for 40 minutes to deliver my order

The order (no.1403644, to be able to "identify" in the system) placed on November 14th, sent on November 26th. Return made on December 3rd, received on December 5th (AWB 15375117) for a faulty display. Until December 16th I have not received no email confirming receipt of return. I called without success. I sent an email. The next day they were happy to call me. It was confirmed that the return was received on December 5th. until the end of the day with a phone to tell me what the situation is. He did not return on that day or the next. I called again, after 7 minutes waiting for the call to end (I have more than 60 calls minutes to wait in the phone). I wrote another email.No answer. The 14 days have passed in which legally the value of the returned product must be reimbursed. It is not the first time I order from them.It is the first time I returned.If I knew that they are ordinary weeds i ... anyway, sending it late was a sign ... Last time I order from here.Claim to ANPC and I will probably sue them. I gave it a star because otherwise I could not post the review. It is not worth any star !
LATER EDIT
At no time after this review, I was called by the deputy general manager (so recommended). I was told that there are deadlines because no. of employees can not cope no. of orders.Practically, the company policy is: "Sell as much as you can! If there are problems let them wait". I do not say that I am a loyal customer, but at least an old customer, I have orders totaling 1400 lei.For this policy , evomag will lose customers. At least I no longer trust to order anything from them.
The money was returned to me, not without emotion.

It is kept at a distance, everyone wears a mask, the number of customers inside is limited. Otherwise, evoMAG.ro services remain as they have always been, regardless of location, ie excellent.

Delivered another product, they did not assume any fault. The return department on the junction of the union very kind in return.

Incompetent, zero communication, false information on the site about the products in stock.

I have never seen such a poorly organized company in my life. On the site it says that all the products are in stock but in reality stay, in the best case 2 weeks until I send the order. I give you by e-mail the name and e-mail of your sales agent to whom if you write you will receive an automatic message that he was on vacation 4 months ago. On the phone after half an hour of waiting, it hangs up directly. If they go to the store, they tell you they have no idea when the package arrives. And please do not put the standard message with email data and complaints because I gave and have been waiting for a response for 5 days .... to be avoided

I placed an order last week and asked for shipping details. I sent 3 messages on 3 different emails plus a message on the Facebook page and so far I have not received a reply.

I reassure you with confidence. Fast delivery and super professional staff.

A Samsung C7000 sent under warranty, comes after 2 months in the hands of the owner as it was sent, (no longer starts, specifically the fact that the phone has not even been sold) request number delivery note product 24499 with series and no. invoice EVOMAG 607807, I specify that the phone does not turn on, when observing or taking pictures, warranty canceled, my question is: what pictures were taken on the phone that was not opened and closed, is under any criticism What happened, you put a cart of money on a phone and then regret that you did not take it in hand, that in the end if it is to be new in vain is that the guarantee is only from words.
Folks, make sure we live in a country where everyone does what they want and nothing is respected.

Lifting the order is quick and the staff is friendly. During the pandemic, they are also very careful with the way things are going.

showroom evomag.realtiv few products exposed.more than high orders

PRODUCT RETURN. The lady from the return offered me -20% for 3 incredibly fine and imperceptible scratches, especially since the product is full white. Guaranteed the product came with all the scratches, because it is a humidifier. What can you do with it? Take it out of the box, put it on the furniture and that's it.
I emailed complaints. Brb.

UPDATE: Don't bother to email them, as they say. It's been 48 working hours since I gave them an email, I gave them another reminder and nothing.

Conclusion. Buy ONLY products that you know for sure you will never return. Or best of all, such a seller does not deserve to live.

ATTENTION! You will have problems with the warranty from evomag! The products are in service every 2 - 3 months!

Evomag are profi. It took 2 minutes to pick up the ordered product.

I ordered online and then went to pick up the goods. Speed, quality, professionalism.
5*

execrable!!! Great attention with EVOMAG.ro will not return the money if it does not fit the product sells only the Chinese ... and it does not matter the amount the money does not return, send the product to the guarantee and wait 1 week 2,3,4 until they want it. TEPARI ...

Evomag sells defective products with attractive discounts in order to get customers that it stings on return. Customers return defective products, evomag keeps the money. And that's how evomag resists on the market. I took a spike of 180 lei with a defective product for which they did not provide me with courier transport for return (unfeeling), nor did they return the money to me = bandits with company.

The worst customer support! Nobody answers the phone when you need information. Deliveries are very difficult, you order today and you receive your product after 5 days. I do not recommend!

Pray you wont have warranty issues in this shop. 0 chances of getting your product fixed. Never going to buy from this place again

I ordered a product that had a super price (3144 RON), was taken by the sales agent, I thought everything would be ok and after two days they give me a message that they canceled my order because that product was not in stock, although it was found on the site at 4133 RON. I do NOT recommend ABSOLUTELY at all, I lost time because of these people and I canceled other plans just to find another product.
LATER EDIT: I was confirmed by the lack of professionalism of this site. I was called by a manager of the company and was told that when I placed the order that product was in stock from the supplier but at the time when it had to be processed it was gone. Can this be something? How not to guarantee the orders already made? Big logistics problems suppose. On other sites you CANNOT place an order when the product disappears from the stock, you place the order here and only after checking if it is in stock (or, in fact, the stock update takes two days - instead of a few hours to get it say it is not available). There are always excuses and motives in this country instead of taking responsibility for our actions; I was sure that nothing would be resolved after talking to a manager.

embarrassing! worst delivery time, not even a response to order status. It's the most pathetic online store. Congratulations!

I ordered a dishwasher, and came to me in the last hall. By his own delivery department, he boasts he does not appeal to couriers ...
By mistake, I did not check it for the moment. I asked for a return, and they told me it cost me 800 lei repairs, because I did not check it for the moment. After long discussions, I accepted the cost and they agreed to give me a voucher worth 400 lei as a sign of "good faith" ... Or at least it seemed like :)
I asked for a refund in the end, and when I tried to use the voucher (to buy again from them ...), take it from where it is ... :) On the phone, a certain Marius explained to me "that" the voucher was applicable only if I accept to get repaired, do not return. "She was not writing this anywhere, but, I quote," that was the condition, even if it did not write explicitly. "Then he closed my phone in my nose. when I went to the showroom myself, I laughed in front.

Update: Following the review sent me the company's mail! The mail consists of a screenshot to my review and the text: "ms, Mihai". Yeah, that's it. Do you still know the fake cake stories from the University of the 90s? They had better customer care than evomag.