evoMAG.ro Review

Poor service support, they put used product on my product that was on the service and sell as brand new.

I do not recommend this seller and service, they are scamming immigrant people.

I went to pick up an order overnight. Everything was ok and the staff kind and helpful. recommend

Beware of Evomag and service-return, only buy products from this retail in collaboration with service-return. from Anpc and Evomag service-return to wash your head.

A modest showroom however eveything you require is found online on their website

I had to look for this place ( which is kinda far from my place) trying to find an item, - the digital frame which i did not find in other appliances/electronics shops. Arrving there at evoMAG, i was told i need to place the order and they will deliver. They did deliver after 3 days. I am fine with that. Its just that i wished i did the ordering online, had i known that the item is not available in the shop. I was hoping to buy immediately cause i want to gift it for my husband. So i ended up giving the gift delayed.

Super satisfied! Today I made a return to an expensive phone ordered online that I was not very impressed. I left home with the phone I had 'looked at' earlier, sealed and with the difference in my pocket, in just 10 minutes. Thank you Evomag!

evoMag has recently become my number one online electronics store. They often have very competitive prices with any other store and an interesting selection of products.

A very ok experience, efficient staff, advantageous prices. I also received free Corso ice cream!

I recommend delivery every time very quickly. It greatly helps me with the advantageous conditions for credit cards.

I received the damaged package, a jar with a broken tap. They didn't even bother to answer the mail.

The most serious of what I've ever met. One year ago I bought a Bluetooth platonics helmet, after a year of continuous use, without much questions and of course only on the basis of electronic invoices in less than 10 minutes gave me another instead, congratulations to the boy at the service, very work and help!

I ordered a product with the request to be shipped the same day. I'm just from Bucharest and other stores like that do it without any problems. I was told that it can not be because they are very crowded and will be delivered the next day. He came after three days. I'm not saying that the ordered product is a mess. But that's not necessarily the store. Poor organization and timeliness are not desirable. And the mails respond after 5 hours.

It took a while until the parts arrived in stock (they were from the supplier), but I took them with assembly and installation, everything was done professionally, quick test, support.

Returned product (in time) and purchase of another more expensive product, with the payment of the difference ... is understood = payment 10% of the value of the refunded product !!! It is normal? Alooo ... OPC, do you self-identify?

I did not have a nice experience with this online store. After I ordered a product after the description on the site, I received one that did not entirely match, the agent blaming the manufacturer, the importer, anyone less to take responsibility for the inaccuracy of the information on their site. I told the operator that he could apologize on behalf of the firm, which was, paradoxically, written on a poster posted on the wall just behind him. Of course I've returned the product back, making my money back on the card. But the lost time and the gasoline for the road to the firm remained my loss.

Order placed on 15.01.2018 - estimated delivery date 18.01.2018. On Friday, 19.01.2018 I called to ask about the order status and the lady from the call center informs me that the supplier has problems and only next week they will receive the goods. I paid in advance, trusting their estimated delivery time. Unpleasant experience! I mention that we are a legal entity! Order it I will cancel! I do not recommend!!! As a tip when ordering something go to the most serious even if the price is sometimes higher, but it compensates with any inconvenience related to products or warranty.

I do not recommend. I sent a phone with a defective display and they replied after 30 days, that it was the user's fault, that it was not kept in the conditions recommended by the manufacturer. phone for 1500 lei, repair for 700 lei. They do what they do and you are still good to pay. The phone was not dropped and, to make a joke, it was not washed in the washing machine.

Compete with other genres altex, emag, s.a.m.d. They keep up the job of the boys!

Impeccable services, constantly updated stock, fulfilling orders in the shortest possible time, personal courier, direct financing, you name it!
In addition to all this, a wide range of products is added.
Any product I ordered was delivered to me on the 2nd day in impeccable condition.

Very easy to use.
We will see in time how it works.

I wanted to buy a product, from another company, I do not say which, because it would not be nice from me. I walked a whole day with the order confirmation ... I canceled it, and so I got to evomag. In one hour the order was confirmed to me, the next day it left. Any questions received promptly.
* Update 05 Dec 2017: the product that I bought, ok, new, sealed, untouched, did not rise to the level of my claims as paid money, I know products at half price that are an equally good competitor ... it's too late. .. I asked for a return, they accepted me, now I am waiting for the return of the money. Poor product, evomag at height!

Goods in stock store, easy ordering, promptness, short waiting time in the store, everything is ok ... I ordered a Samsung Galaxy Note 10 Lite phone.

I placed an order on 03.08 paid online with the card and today 08.08 I am asking for the order why it did not reach me, one of the products is not in stock (of course, the site appears "In stock (exclusively online)" , Product ID 3682742. The operator of the Octavian Enache order is a miserupist, did not send any sms / email or contact me by phone, lack of respect. There is also a complaint to ANPC. on the site and the negligence of the operator is so great.

UPDATE: The problem has been solved, the package has finally arrived.
I hope to collaborate in the future and those that will be with a more pleasant experience.

Don't buy from evoMAG.ro they don't have the products in stock and wait for weeks until you receive them. They are probably sent from China by ship. They lie that they have them in stock to buy nonsense, they take your money and you wait until you feel sick. I've been waiting for a week for a phone call and nothing. I read here and many said that they stayed 2-3 weeks until the product came to them. I gave 2 emails I wrote a private message on Facebook nothing. No one is answering. I think the system has crashed on how many cursed emails I receive. I always took it from eMAG or others. A package came to me from Oradea the next day. And evoMAG is based in Bucharest 2 km from me and fails to send a mobile phone. This is the last time I take it from you. I will write everywhere and on instagram on google maps ...

A very small showroom for an online web shop. They have a very limited number if products to test in showroom.

Thank you very much, evoMAG. This morning / 14.12 I placed the order for a child car seat, in 2-3 hours I took it from the headquarters on Splai. VERY KIND Mr. from the billing !!! I leave my request, he also brought me a second product / of a different color than the one ordered online ... to decide for me! Once again THANK YOU VERY MUCH !!! (I am an occasional evoMAG customer, honestly, this message is not free marketing)

Later edit: I was contacted by the evomag to correct the situation. I appreciate willingness and willingness to solve such situations. Finally (a few days after) the product was found and they apologized for the situation. A very good customer support.

I ordered a lift product in the showroom. I paid the product to my house and then I went to another home to pick up the order. Surprise! After 35 minutes of state in the store waiting for them to look in the warehouse, they tell me they have no products similar to the one ordered on the site, no excuses for stinging, lost time, and because I left without a product though on the site is still displayed that it is available.

Very bad IT store very bad service the specs on site are incomplete intentionally from what i understood from the guy who provided me the product at the store.
At 5pm when the store is full its just one cashiere that is working the other one just stays and does nothing i'm not sure why and the other one was also a new employee
IN CONCLUSION:
Its a bad store bad couple of employees and also bad management.
I'm sorry for the cashiere that was working so hard and the other next to her was just doing her nails or playing on her phone with no respect for her colleague at all.

pathetic canceled orders over canceled orders =))) hear ridiculous price ba boy

The best online shop in town. I buy from them for 9 years. Is a family company. Good job guys!

The worst online purchase! I bought a car charger with wireless charging that got broken from the beginning.
I have been trying for more than a week to contact evomag both by phone and by email without any success. Today almost 1 hour waiting on the phone .... the situation is embarrassing .... I will file a complaint to consumer protection today.

Store location is not very accessible. At least they have parking places in the yard.

They got back to me and solved my issues fast. I recommend this shop for online purchases :)

Super! Stronger than the emag! Thanks for the beer :))

Friendly staff who without too much discussion replaced in 3 minutes a product purchased with a manufacturing defect. The owner was present and directly involved so that all the customers leave satisfied.

Family business, ran by an authentic leader. Some areas for improvement, but they are approached with professionalism. When purchasing products from evoMAG, if you decide to pick them up personally from the store, consider testing them (they have a dedicated department). I had an issue, by it was adequately addressed.

The unpleasant experience, the negative reviews for the delivered products are not published, at the customer service you hardly give to anyone, on the site if it appears in stock (available online), you must know that the product is not in stock and will order it for you at their supplier. If you paid in advance with the card ... bad luck, you have to be very patient, but nobody tells you anything. If at the purchased product you must receive a gift according to the site ... bad luck the gift you do not receive.

First experience with evoMAG and clear and last. I ordered on March 6, 2019 a soundbar from them. I was picking him up personally because I'm in the area. Although on the site he wrote that I could pick him up the next day, only on the third day I received an email from them that he was in the showroom. I go, pay him and give him a boy and tells me that's all. I'm leaving, I mount it, and I notice that the jack cable did not work. I'm going to the showroom after 2 days, because nobody answers the phone (I keep you waiting and after about 7 minutes I shut the phone in my nose). That's where my boyfriend tells me back / guarantees that I can bring him and it takes 2 weeks to fix him. I said that in this case I want to return him. He tells me that the showroom products can not be returned because the customer checks them when picking up (no one asked me if I want to check it, the site does not write that it needs to be checked and the return information is very low on the page - all the conditions to let you you get the pin when you get out of the store and the product is already defective). Transparency 0!

Electronics and Household Appliances, Presentation and Sales Store.

UNSERVIOUS IN A WORD !!!
I have had a Samsung C7 phone with you for almost 2 months, which no longer actually works (no longer starts) and although it is still under warranty (until November), you have considered that it should be removed from the warranty because this "problem" does not is covered by warranty ...
Yeah ... and look how nice you washed your hands and you want me to pay for the phone repair for a fee (975 ron)
I paid around 2000 lei when I bought the phone and now ... "it does not come under warranty".
All I have to do is go to Consumer Protection and complain because you don't offer me another chance, gentlemen.
SHAME !!! .. for such companies that do not have a word and do not respect their customers.
ATTENTION WHAT AND MOST CHOOSE WHERE YOU BUY GOOD PEOPLE.

I am very satisfied with the services, kindness and help:
-I took a monitor and I was allowed to test it in the store.
-I made an erroneous order over the weekend that I paid with the card and then I asked for the money back by email. On Monday at the first hour they already contacted me and the problem was solved.

Thanks for the promptness (2 days), given that initially a delivery interval was provided: 5-7 days. And at the headquarters, from where I picked it up, my colleagues moved quite quickly in the showroom.

I bought a Samsung S9 from this store and surprise, I can't update to Android 10 and the security patches on the grounds that the phone's imei is for Switzerland. I will contact the consumer protection.

It sounds loud and clear. It's light and doesn't bother with long-term use. There is the possibility of volume adjustment.

After you pay for an order for a product "in stock" you receive a message that it can come in 10-14 working days; after 15 working days you see that no one answers your messages or phone.
The "crown" argument is invalid when you see that there are similar reviews long before this period.
You realize it's a thorn in your side, you're complaining about consumer protection.
I hope I answered your question, "could I buy from evomag?"

Online shop and showroom for electronics and home appliances.

The guarantee means nothing. You only ride the scooter on dry land and take care of yourself more like yourself, and when it breaks I keep it for a week just to say that the water has reached the battery and they want to change almost all the components asking for the price of a new one instead .
Then I send it back home in a state of disrepair with the box all torn and open.

Shame on ESD-ROM! Shame evoMag!

The location experience was good.
I have a product with them in Garanti. At the handover I was informed that you will be contacted this morning for details. I've been trying to get in touch with them for an hour. There is only one contact number to which I begin to believe that no one will answer: D

I bought a phone from the dances and it's the second time I take it to service - the store is OK but you have to be lucky with the products

Ordered a pair of headphones, because I needed conf calls, quite urgently. I ordered, the delivery was in 2 hours, a pleasant experience, throughout the sales process.

Very welcoming personnel and well organised showroom

I bought from Black Friday an abdominal device. I was promised by e-mail that on November 22 I will receive the AWB and until now, after insisting on the e-mail (as no one on the phone answers of course), the package is still in a phase unknown to me. The employees do not reply to me by e-mail anymore. TOTAL Neseriosis! :)

p.s: A friend ordered the same product also from Black Friday and he received an SMS that he will be delivered tomorrow, and I stayed "near" :))) with the order placed before him. Interesting about everything. :)))

Good services. Had a couple of orders from them, mostly pc parts. They reimbursed my phone after the people from warranty failed to repair it.

I wanted to test a scooter, and they refused me because it's blackfriday

My name is Nicoleta Ciobanu and I bought for the first time from Evo Mag a Blackbrerry Z 30 device that broke down 2 months after the purchase - (my ear was burned - the ear in the ear area was continuously opened), I took it to the service at they and from there it was sent to a Return reception center which in turn sent to a service ... After 10 days the phone was brought to me at the same stage. I took it again on 25.07.2016 and no today neither the service nor Evomag can give me any information ....--- I mention that I have been a Blackberry user for about 10 years and they have always been replaced - not to mention that this problem is clearly not a problem of rebuilding - opinion of the connoisseurs .... SO no longer buying from them --- SERVICE -0-
P.S If anyone knows a phone number from a Blackberry representative so that I don't have to call in Canada .... If that's not the case - you call ...

I ordered and paid the product online and the next day I receive an email that the product is not in stock! The website is still listed as "in stock at the supplier". I will never order from them again!

INCREDIBLE! You cannot review 3 stars or less on any product purchased, because they will never accept it.

Have you seen a product that has at least a 3-star review?

Run as far as you can!

I ordered a curved Samsung 24 "monitor. Due to lack of time, I didn't check it in the showroom anymore. When I took it out of the box, the monitor screen was cracked.

I bought a Kruger & Matz phone from the store in May 2017, the price was small compared to other devices, but with many software problems, locked, dialed without dial, operating very hard with long delay .////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 3 weeks, while sitting with your swollen lip, you talk to fire! ... You realize how long lost by courier, troubleshooting etc ... I do not recommend the phone company ... And they as an online store are too comfortable and too heavy in answers. Sad that they are not in the place of customers ... Living by our services! There is ANPC whipping forum in Romania, in such cases. The commodities are always beautiful and catch good!

HOW YOU ARE GOOGLE MAPS, AFTER THE PEOPLE WHO HAVE SERVED BEST OR QUALITY IN ROMANIA ... A LARGER BETWEEN US, INFORMING ON THE INTERNET AND READING THE REVIEWS OF CERTAIN SERVICES, STORIES, LOCATIONS, VISITS, ETC .

It's been the same obscure store for over 10 years. I wonder why you still have contact numbers on the site if no one answers them. There is no way of contact in case there are doubts. Given that we are in 2020, you could use an online chat.
I notice in the comments that you still deliver "new" products with defects. The same thing happened to me some time ago and I avoided this store for years.

Even though I was initially disappointed with the experience of EVOMAG, I was impressed by the fact that I was called to apologize and understand what the problem was and what I can do to avoid situations in the future. Given this attitude, I think this company deserves our trust.

I ordered, the product was in stock, I picked up the goods from the store the same day. Promptitude and friendly staff. Recommended!

I initially gave 5 stars, but today they deleted my account after they canceled my order given 3 weeks ago.

Low prices but even lower expectations. They sent me a product with lower specs than described and they are not even answering the phone. I called them 6 times and waited for the waiting bot to end(7 mins each). I also mailed them and no answer yet. Hope this review will make them notice.

If you want to call them by phone, you have no chance !!!

All good and beautiful, excellent price. A big minus the lack of the adapter for me.

Fast order serving. I arrived 30 minutes before closing, but even so, I was served without problems and very quickly. I RECOMMEND! TRUSTWORTHY ! PAID -> BILLED -> HIGH PRODUCT. in max. 2 min :)

I ordered a fitness bike from them, paying by card. I waited a week to get an answer that they don't actually have that bike and to get the money back.
In the meantime I lost the product and from emag being sold by black friday.