Entrust Energy Reviews

If I could put zero stars I would. My bill was 100 every month, entrust told me it would be less, and it ended up being almost 200. I moved a couple months later and my bill was 300 almost every month considering I use less than when I was at my old apartment. Don t trust this company. I was not home but my wife felt forced to go with this company,( she deals with the bills as I m always at work). Once again don t go with this company. They will not help at all.

This company is Trouble.. We signed the contract for my business. First month got a whole different bill than the sample bill copy I had. I discussed that with the company and they said sorry for giving you the wrong bill. This is where I made a mistake that even knowing this bill is not matching the sample bill, I stayed with the company as the difference was very minimum. Now after 9 months, my bill has doubled. The same amount of KW used and the price is much higher. There is something called Ancillary charges that show up on my bill with different price every month. and the explanation is that is a charge that is forwarded to them and they forward it to me. Also TDU charges have double which I have already called Center Point about and they are checking that as I officially filled the complained so should know soon about why the TDU charges have double since than. This company is sucking our blood and no way to fight it as a contract is signed and I am stucked with it. Lesson learned to never buy from a rep. my bill is doubled and I pray everyday that they will get what they are screwing people out of.

I've had Entrust since last year and I like it a lot. I plan on staying. Superb customer service

Alex is a very attentive and very kind person to attend and helps you all the way and takes his time to explain excellent attention

Lies lies lies!!! All I can say! 7.5 cents a kw with no added cost is a lie. I end up paying more then I did with txu. How they signed us up was sketchy too. Think I'm gonna contact me a lawyer!

I was told my bill will be less than my original company. But all of that was a lie my first bill for interest energy was double from what i use to pay with Reliant. Entrust energies are liars scammers and Ripoff.

I have attempted to email your company with the address on your website but it wont go through. I need to cancel this company which I tried to do in less than 15 minutes after two men came up to my husband in the driveway tonight. The salesmen said they could not do it. This is against Texas law.

The rates from this company seem good, but the service is terrible and they just say whatever. In my case i took over a business account. During the sales side i was told multiple times on the call that there would be a cutover date, then i would get the bills going forward, and the previous owner would get the ones up to the cutover. Well the previous didn't pay or had some issue and they started to threaten my power and when i talked to them they told me that no, what i had been told previously was not true and i was responsible or they would cut the power. The cut off was on a Monday, i was talking to them on Friday. i asked to have the case escalated and was assured that i could get a call back on the same day due to the cutoff being monday. They did not call back Friday, and i ended up paying because i had no choice. The "supervisor" called back on Monday, when i expressed that i was assured i would be called back friday she told me that it was within 24 hrs and that i was not assured of that. Service is terrible, would look at other providers if having power is critical to your needs.

I switched to Entrust and it's lower than TXU. Thanks.

The gentleman that I spoke with today was extremely helpful. He answered all of my questions, and when I didn't understand he was very patient and helpful in explaining in a different way so I could understand. I gave a tour start rating because there wasn't a four and a half option. Not 5 because you use foreign call centers.

This electric company sucks do not sign up for this electric company the representative did not tell me that they charge $123 extra . Huffman Texas they charge you $123 to ship your service from TDU to your house so if your bills $196 and you pay $123 guess what you can do the math. This should be fraud miss leading customers .
The representative was kind of sketchy anyway . Then he came back by here knocked on my door again and started trying to pitch the same thing he pitched earlier to me. I told him you Already signed me up he said no I didn't I said yeah you were here earlier we sat on the porch for over an hour , oh yeah I remember now. I told him you need to go home now yeah my boss is going to pick me up . So then I drove around the neighborhood to give him a bottled water thinking he's probably getting overheated. I got in truck bout 2 mins after he left and he was nowhere to be found. we only have three streets coming in and three streets back in this Neighbor hood . Sorriest company I have ever felt with.

Two reps from your company first approached my son playing basketball in our BACKYARD inquiring if an adult was home. They then knocked on the door and were very rude and pushy and said they had to conduct a mandatory energy consumption report. After four attempts asking them to leave, they continued to be pushy and tried to make there way into our house. They were greeted by a hand gun and finally left. This was all documented on our surveillance cameras. They then started to harass my elderly poor English speaking neighbor, who also has a concealed hand gun. For the safety of your prospected clients and employees please re- train your team on door to door sales etiquette. Not only was their attitude completely unprofessional and embarrassing to your company, it is also very dangerous with the increasing number of home invasions and scammers. Trying to push your way into someones home and approaching a 11 yr old child in his own backyard is a good way to get yourself shot.

I am a new customer and I was told that my rate would be 9.?$ But the paper that I recieved in the mail states the lowest based on usage is 14.9$ which is extremely high. Also how am I suppose to sign up online to view anything when I have never recieved an account number on any communication from the company. This is starting off wrong already.

I wanted to take the time out and write this review for a fantastic Energy Company. The customer service representatives are always exceptionally kind and if you're ever behind they always do they're best to help. I will be sure to refer my family and friends, Thank you Entrust Energy

Just plain lies, was promised a lower rate and "no added fees" by the rep who came knocking on my door. I asked several times confirming no extra fees or anything like that. He promised no added fees so I signed up. First bill was 40$ higher than my last bill with TXU. Called to cancel and was told I'd have to pay$300.00 to cancel. Nothing but lies.

I own a small Restaurant. one of their salesperson mislead me to sign up a index rate. guess what my bill for last month was $5369.35 .normally my bill is around $800 to $1500. and the usage was just a little higher than July. they charged me 25 cents per KWH .I am shocked. I understand it was hot last month, and I expected to pay extra more. but not $3000 more.oh my god! Please do not sign up with a Index rate. we work so hard to make a living. unfortunately company like this ripped us off.Do not trust Entrust!!!! I am planning to sue them. anyone wants to join me?I have been waiting someone to contact me since this morning. they told me someone will call within 1 hour . no one did. i will keep writing !!!!!!!!!!!
Day2 I chatted online this morning and scheduled a call with their account specilist . No one called again. They are afraid of talking to their customer.It's 2 weeks since I received my bill, called them many times. They just want to rip off us more. They told me to signa reversion contract which will be 6.6 cents per Kwh while the market is around 5.1 cents. I am done. I already disconnect and sign with someone else. I refuse to surrender to them!!!!!!!!!!!!!!! no way!!!!!

Entrust Energy has amazing customer service with some of the best rates around. Entrust seriously makes acquiring electricity a no brainier! Thank you Entrust Energy!

I was paying 18.1%. Didn t realize all extra charges.
They came to my door and presented I. D.
Looked at my old bill. Now I m paying 08.%
My bill is half of txu.
Only issue is I was told Encore charges would be $5.00 but it depends on usage. It s as low as $6.00 High as $14.00 but that was 2 bills. Maybe I misunderstood because I don t use much electricity. I m gone most days. Week at a time based on 500 K. I ve never used more

It is a very expensive company and they need to check the meters because too much light comes out

Ivana was so friendly and very helpful in settings up my account. She should be recognized as a very important member of the Entrust Energy team.

Thank you Sharron Cross

Poor customer service. Really hard to talk to a person. No bueno. Cut off our electricity would not allow us to pay over phone. Then made us wait 24 hours after payment to turn on. My dad had a heart attack and died at 70 due to this. Then they charged 30 disconnected fee and 30 reconnect fee. Took my business somewhere else.

I find this summary to be very hard to believe. Several family members have moved out. I shut down two ac's. Why is the bill about the same?

Very knowledgeable professional and curteous. Thank you for your time and information

seems like a scam multiple bad reviews the rep was rude ignored multiple times me saying we would consult with the person on the bill and we didn want to even hear what he was trying to get us to sign up for and he refused to take no for answer keep pressuring. My step mom to say yes on some automated called and I stopped that call from even beginning he had the mans name with the company is Allen Cannon his number 937 area code claims to be acct manager.

The worse company to deal with can't wait for my contract to be over wouldn't recommend this company to anybody

They said they would pay my final bill hasnt happened yet.I dont suggest anyone switching over to them.Now I'm stuck in a contract trying to find a way to get out.What about my good credit.Entrust is trying to ruin one unhappy new customer. Don't do it !!!.New customer 3 months in problems already.:(:(:(

Good job EnTrust, your sales reps pressured an 84 year old woman into switching, an experience she doesn't remember due to her failing memory, imagine her confusion when she got the service termination letter from her provider.

Very terrible company. An agent trapped me to sign a 36-months contract (he told me to renew my previous contract, which was 6 months, then I thought the new contract is also a 6-months. and also his English is not very good and it sounded like he was talking about 6 months. So basically, I thought I signed a 6 months, but it was a 36 months!!!!!!!!!). I called multiple times to solve this problem, and all of them said they cannot help and I have to stuck with the 36-months! The customer service person was very rude.

Whenever I have a problem the representative helps me with it and come up with a solution for me. The customer service is awesome

I really wish Entrust Energy trusted their customers. I mean they don't seem to appreciate loyal customers, and therefore loyal customers do not appreciate them, and will leave as soon as they can find a better electric company.

Everything was very good, they helped me quickly make my payment and no problem I had many thanks

I really like the weekly reviews and breakdown charts that Entrust sends every week. They help me see what days I use more energy and I am able to think back and recall why or why not my usage goes up and down. Good job Entrust.

I'm freaking out!!! My first couple of bills were about $30-$40!!!! This month I got a $245.86!!!!??? Too early for me to call have to wait for them to open but I'm literally freaking out! How does that happen!? When I spoke with a representative she advised me on how "our appliances use electricity even though we don't use them but we leave them plugged in they still use up electricity! Update March 9 2019 my bill is currently $487.83!! Oh Lord and I signed contract with these people! @Entrust Energy I only own one 50" tv a toaster, microwave,stove,blender & a Fridge though !!! New customers wait till you realize what you got your self into. Going back to Direct Energy today!

Rep came to my dad's door saying he had been targeted by Oncore and that Oncore had sent him out to let him know he was paying too much for electric. This is a scam and enTrust needs to put a stop to it! Send out trust worthy people not scammers!

Where is the cost of said usage? It should be on every page.

Very helpful and polite. Worked with me and answered all of my questions. Thank You.

Happy with service as I have only been there less than a year

Was with this company for 10 plus years get email from different company stating they are the new power company don't like the new company so call and ask Entrust about it and was told they were forced to switch my problem is they never contacted me just switch and now if I want to go to a new company they will charge 300$ termination fee , so when Dec. Comes around i'll be without power because I will no longer have contract , Honestly feel should not be charged for switching since we weren't made aware of the change and will be without power unless we resign with the company they chose .don't tell me to call either I've done that already and even ask to speak to someone hire up and was told they tell me the same thing . Not satisfied with how y'all handle this , even if forced to could of cared about your customers opinion on the switch and gave them a choice for who they want it.

I don't get how I use more but if you say so I didn't even use my A/C heater as much I used my propane heater maybe you need to recheck

Lady name Diana is a rip off bad review and customer service. Doesn t know what she s doing or explaining

Very courteous and informative CSR. It's a pleasure doing business with Entrust Energy these past years. Continued success.

Going on 2 yrs and never had no problems with company or represenatives, they hsve neen very understanding and have always worked with me

I would like to change the name to the resivo that I can Aser

I don't feel the meter readings are accurate. This is of significant concern regarding my bills. The XY graph indicating electrical use tends to fluctuate in direct relation to the weather. This would make perfect sense if I didn't know for a fact that I've been out of town (on a number of occasions) with all electricity turned off during those exact periods of time. Somehow my electrical usage continues to rise and fall in direct relation to the prevailing weather. It appears that it's time to find another electricity provider. Perhaps I should be factoring in honesty, integrity, and reliability into my decision rather than simply Kw/hr...

I called to renew my two year contract. It was explained thoroughly by a very pleasant young lady.

Really i don't know how it is showing it be more usage this week than last week. It should be even less this week than the last few weeks. Not using the electric heaters. So I really don't understand why.

The salesman just came to my house and told the price I wanted to hear and called in a totally different price to the company. I am glad I confirmed the actual price he called in. I busted his scam and sent him on his way.

One of the agents for Entrust stopped by my home.I kept telling him I am satisfied with the energy company I am with. (TXU) He kept saying nothing would change and I would still be with TXU and oncor. Ifelt like I was being pressured into accepting this. I told the agent I do not want to change anything, meaning if I want to pay the going rate at TXU , that is my right. If I don't want Entrust' services , I don't want them. I called the agent back the same day and told him I don't want their services. He told me I had until January 5, 2018 to decide if I want their services. I am not saying this is a scam ,but I do'nt want to go with another energy company at all. I'm with TXU and Oncor and I dont' want to change in any way.

The customer service is always willing to help but if you get your service shut off for any reason, know that they charge you a $35 fee for shutting it off and turning it back on without informing you of it, and you have to sign a contract to keep in at the good price rate. Other than that, prices are fair.

I love this company yes they might lock you with a 1yr plust contract but they have been good I have not pay a bill more than 130 in a house I'm really happy. I really recommend them.

I don't be at home most the time why is my bill so high also there levelized balance paying is a scam they will give you the levelized payments for 12 months after the 12 months you have a balloon payment if you are on a fixed income you cannot afford that so why do they offer that it's a scam I'm telling you it's trash

I want to congratulate your employee Alex who just assisted me over the phone. He was very polite, professional, helpful, concise and wonderfully informative and now I realize that Entust has a good judge of character and this is most important for me to continue to do business with your entity. Keep up the good work brother Alex, you'll go far in life with that optimism and thank you again for your proffesionalism it is definatly a "A" plus for Entrust whom it speaks well.

By far the worst power company I've ever dealt with. Rude, take forever to get anything done, unwilling to work with customers...don't ever use them! Save yourself the trouble. We switched the second our contract expired.

I love this company hands down the best I've ever had with electricity.

I normally don t write reviews but I have to do a review to rate this company. This company by far is the worst company/electricity company that I have ever worked with, their customer service is horrible. I made payment arrangements online and my electricity was cut off. I called and they advised since I did not speak with a customer service representative to set up the payment arrangement that it was cut off and I would have to pay $60 for a disconnect in a reconnect fee. The representative who provided this information was extremely rude. I advise the representative I don t understand why there is an option to set up payment arrangements if the electricity is still going to be cut off he stated well I m not sure that s not my concern?!?! The rate is low but the additional fees they charge are ridiculous. My bill for the first month was $167 now my bills are almost $400 I don t understand why and they really can t explain or don t care to explain. They are money hungry and not willing to work with you they don t even care to hear what you have to say. You may as well go with a real electricity company provider. I really wish I would not have went with this company it s one of the worst decisions I ve made and have to stay with them since I m in a 12 month contract. YOU HAVE BEEN WARNED!

It was in a timely fashion and got right to the point.
Explain my situation and was explained to me my options that really help me out.Very polite and
Professional. Thanks

Oscar is fantastic! Really understanding and helped us out really well! Not only that he is respectful and understood our situation! 5 stars isn t enough to rate his help! It s more like 10 stars thank you entrust for having great customer service!

I am delighted very good attention congratulations a true pleasure to speak with the friends

Someone opened a fraudulent account in my name. Once I proved it was fraud they didnt want to delete it.........UPDATE....Called and emailed and its still not resolved. Fraud department has never called me back....Your as bad as the people opening the fake accounts.

I had a great experience today. I ve got my electricity changed back to entrust and that makes me happy customer. The agent was very nice and very helpful! Answered all my question gave me some great tips and also made my whole day! Thank you Entrust!!

Entrust Energy has good rates which keep your electric bill down summer and winter.

All the people who have attended me have been kind and have helped me to solve any problem I have had with my electricity service and have helped me with any questions I have had. They are very efficient .. Excellent service .. They provide .. keep it up ..

Lousy service,, I was told they could save us money and instead we have the highest electric bill that we ever have had before. Energy Ogre signed us up with this provider and the cost is ridiculous.

Just now a man came to my door trying to get my sign up for Entrust. Everything about him seemed fishy. First he said I had to use over 5500 kilowats a month and asked to see my last bill. When I couldn't get the last bill, he said that I automatically qualified because I have been here more than 6 months. He would not give me any information to have on hand. When I asked for time to look into the program and call someone, he started talking in circles. He just kept saying it was going to save me 40% on my DPL bill. Then he told me that he would call in my information and someone would call me to confirm and all I had to do was say yes to all of their questions. I felt very uneasy about the entire situation. If this is legit, you need to do way better at training your people. I felt like he was pushing me to sign up for his program. If a sales person cannot even leave information and a contact card, that to me is bad business.

Billing is straight forward. Each line is clear and gives me an idea where the charges are coming from. No base charges, no minimum usage fees and no added fees to make payments or speak with an agent. Paperless billing and autopay makes the process easier.

Entrust has helpful employees that took the time to help and answer my questions.Low rates and great service!!

Are always paetent kind generous an eager to help with any problem you have or may have!!!

I never have a problem if u need to know what ur light bill will b before it come out. Great company to be with.

A very dishonest company false advertisement my bill was just as high as a person that has Central air and washer and dryer and I was gone practically all day. and the bill was still high no wonder they charge $300 extra if you end a contract early.

Low cost at first but after a few months my bill went up drastically

I called to see if I could possibly get a deferred payment on my current bill and I was happy that entrust was happy to work with me because of the Hurricane Harvey that just hit the Houston area. The representative I spoke to was happy to help me and made it easy to break up my bill into 5 future payments. Very satisfied customer here. Thanks!!!

customer service is terrible and beyond incompetent, requested a move to a new place and it was a mess service wasnt connected when i moved!! my bill was 155 and i stayed out for a month so how did they come up to 155 i wasnt staying there at all for a whole month will never use them again

There is no way that this graph is correct because there is no one in the building and we have not installed air conditioners yet.

They can not change your due date!!!! They will charge you a $15 late fee every month for being 3 days late. They need to update their system.

A Rep came knocking at my door yesterday.
Spoke with my husband.
Pretty much said the same thing everyone here is saying, and said his company will call my Electric company and have them apply the the oncor discount and if they don't apply the discount then Entrust will take over after 30 days. And I'll save loads basically.
Sounded like a load of BS, and the reviews on there confirmed it so we cancelled asap.

I will give them -100 star! This is by far the worst company I see in my whole life. They came door to door to sell , day and night. They promised to give a better rate to save money. In the end you ll end up paying double or triple . Their customer service is horrible. I spent 3 days just to get hold of their account specialist. I feel bad about the people who works for this company. This company has to be investigated by our government. Total rip off. Be aware of Entrust Energy. Once you sign up with them, your nightmares begin.

Jessicia Landa was so wonderful and educated me on prices.

I was very happy with Aline who helped me at Customer Service! She was able to assist me with exceptional professionalism and knowledge of how to get my issue resolved very quickly. Huge kudos to her!

Thank you!

I was pleased with the Entrust Energy rep as he offered me the best price possible for my electric service.. I renewed for 3 more years.

Ive been with entrust several years.They transferred my account to another company without notice!!! They basically gave my information to another company without my consent. DO NOT TRUST THEM!!

.Dont trust entrust!!! ....I had 2 open accounts. One account was cancelled without my consent, then charged my bank account for the cancellation. I called entrust and no one was able to help me. And without my consent reopened the 2nd account, so now they are linked together. They said they cant cancel the 2nd account. If i already paid for the cancelation why do i have 2 accounts again?!?!?! Managers couldnt do anything. If you canceled it on me and charged me then leave the 2nd account closed I dont need it now!!

I have really liked this company. I love the weekly reports. Very good company.