Was with this company for 10 plus years get email ...

Was with this company for 10 plus years get email from different company stating they are the new power company don't like the new company so call and ask Entrust about it and was told they were forced to switch my problem is they never contacted me just switch and now if I want to go to a new company they will charge 300$ termination fee , so when Dec. Comes around i'll be without power because I will no longer have contract , Honestly feel should not be charged for switching since we weren't made aware of the change and will be without power unless we resign with the company they chose .don't tell me to call either I've done that already and even ask to speak to someone hire up and was told they tell me the same thing . Not satisfied with how y'all handle this , even if forced to could of cared about your customers opinion on the switch and gave them a choice for who they want it.