Wayne weng

Review of Entrust Energy

I own a small Restaurant. one of their salesperson...

I own a small Restaurant. one of their salesperson mislead me to sign up a index rate. guess what my bill for last month was $5369.35 .normally my bill is around $800 to $1500. and the usage was just a little higher than July. they charged me 25 cents per KWH .I am shocked. I understand it was hot last month, and I expected to pay extra more. but not $3000 more.oh my god! Please do not sign up with a Index rate. we work so hard to make a living. unfortunately company like this ripped us off.Do not trust Entrust!!!! I am planning to sue them. anyone wants to join me?I have been waiting someone to contact me since this morning. they told me someone will call within 1 hour . no one did. i will keep writing !!!!!!!!!!!
Day2 I chatted online this morning and scheduled a call with their account specilist . No one called again. They are afraid of talking to their customer.It's 2 weeks since I received my bill, called them many times. They just want to rip off us more. They told me to signa reversion contract which will be 6.6 cents per Kwh while the market is around 5.1 cents. I am done. I already disconnect and sign with someone else. I refuse to surrender to them!!!!!!!!!!!!!!! no way!!!!!