Entrust Energy Reviews

The lady that was helping Me was great at helping Me with an extension until I get paid the 3rd of December before paying my bill. I appreciate all that Entrust does when We need help.

Great company, fast and friendly customer service. Very helpful! I am pleased to be a valued Entrust Energy customer.

I have been pleased with my Subscription to Entrust during this year & have saved money compared with my TXU.

Entrust handled my problem quickly and efficiently! Thanks to Chavis for the help!

Dr. Eddie Self

For the last 2 weeks I have only got the Watts I use not the price what is wrong? Would like my total also

Unfortunately, I was tricked by a representative in my neighborhood. He never mentioned who he worked for and had enrolled me in Entrust Energy. I called and emailed every possible communication source and was successfully assisted. I was able to get this cancelled before the paperwork went in with the help of the Entrust Communication Center. If you or any one else has been scammed by a representative, please call and report them. The representative may be doing it for their own personal gain and may not be following the companies ethical standards. I don't have experience with them beyond this. I was successfully able to get this cleared up. I definitely give their help center a 5/5 stars, however, because of the neighborhood representative's bad moral, I have given Entrust Company a 3/5.

The sales rep that came to my door did not give me an option not to sign up. Every time I tried to deny he ignored it. He invited himself into my apartment, closed and locked the door behind him, and sat down at my kitchen table without my invitation. He had poor hygiene, made me lie to the customer service rep on the phone, and inappropriately hit on me. I was very uncomfortable and felt unsafe and like I did not have a choice in the matter.

For people who see this message for real. The worst company ends up paying double or triple! They are experts in cheating people

Great customer service great prices and options for my business thank you!

This weekly usage report is ridiculous. you are certainly not charging for that large a discrepancy. I can't wait to get past this contract period and get back to an energy company that I can comprehend.. Smart Meter, my ----------------! More like "Dumb & Dumber"!!!

Always quick and respectful, never have issues once done. Helpful advice in every way.

New house and my light bill is now $300+. I wish i could give 0 stars. This company offers no special promo or ANYTHING. Someone called to renew my plan, I told him entrust had not been the easiest to deal with. He hung up in my face. They respond to this review asking to "make things right" and nothing changes. You have been warned CHOOSE A REAL LIGHT COMPANY!

I love this energy company. They are very helpful and they really work with you. Thanks for being the most loyal trusted energy company in Houston Texas

I would not even give one star as the customer service department are the rudest people I have ever dealt with in the 22 years of having different electric providers I would advise to never use this electric company if your even short one dollar they will cut your electric off with no warning and the supervisors are just as bad

Had a Great Experience today with the Entrust Energy agent. Very nice and Great Customer Service

Lower Bills, great customer service. Since my switch from TXU to Entrust Energy all my invoices have been lower even during hot summer times. I'm glad I made the switch! Looking forward for Entrust Energy serving my home and my family!

Entrust Energy is a company you can trust to be fair with prices and they have excellent customer service! Very well rounded company with genuine people who care.

I got quick answers to my questions and a positive vibe from the person whom i was speaking with.

This energy is not good i just talk to someone and the make my stomach sick because they don't try to help on this situation they disconnected my light and I have a oxygen at home for my son and they didn't want to help me so bad sick off this company and when I swish they told you very nice but when you with them is nothing like it they td you.

They were polite and helpful in my questions, my bill is not over priced

The rep lied through his teeth to us and promised a refund from Oncor, then said he didn't say that. He switched me and then I called and cancelled only to find out through my energy company the next day that they didn't cancel it after all. I am under contract and the rep told me that I didn't have to pay my last bill, negatively affecting my credit. This is a scam, don't sign up with them!!

I am very happy with Juan because he helped me very well

They have a good service we have never dyed problems with this company, I recommend it
Excellent service

Would like to know if electricity cheaper if house is all electric? Mine is all electric.

I'm not satisfied with the bill ...i switched over because I was guaranteed with cheaper rates yet I'm paying $150-180 more than my former light company. I referred someone and was told that i Would receive a $50 discount after 30days never did and that was 6-7monyhs ago. I will say that customer service really did a awesome job working with me on my bill the day my lights were scheduled to be terminated they called and set up a payment plan to keep them on instead. I didn't expect that but I'm satisfied. Sadly I won't be staying with the company too long. I will be going back to my former light company. My experience with customer service was superb.

Customer service was great. The Representative who came by my home had a lot of Patience as I gave him a hard time he took his time explaining every detail I hardly ever switch. This was a great choice renewable energy for a Beneficial price. Great Manners my friend.

I needed temporary service at a rental address and the representative was very accommodating, informative, friendly and helpfu.

Ms. Scarleth, answered me by phone and was very explicit and cordial. Excellent service, thank you very much!

So far after they explain what they charge for and how much the kwh would be... our bill has dropped so much compare to other companies that we have used! I love the option for paperless billing and you get text messages about your bill! Another big plus in my book that the bill is all on one paper page when you get it!

When a previous roommate signed up with Entrust, we were promised a great rate. What happened was we were overcharged and despite taking extreme action to lower electric consumption, the overcharging continued until I left a nasty review because I was frustrated. The company, to their credit, took action and must have actually checked it out bc my electric bill dropped by more than 60%. Rightfully so. Fast forward to today under a new account in my own name and it s happening again. We have closed off unused rooms, only use one light at a time and the thermostat is set at 65 degrees and STILL I have used 300 KwH this WEEK? The HVAC system is two years old. THAT IS NOT POSSIBLE. So, maybe the people who check meters could actually do their job and get it right. There is NO WAY WE USED THAT MUCH ELECTRIC. PERIOD!! This is absurd!!

Good rates and they're always helpful to everyday solutions when it comes to paying your bill.

A large group of their employees happened to be staying at the same hotel and they drifted from room to room smoking marijuana and drinking. Most of the hotel floor was made up of these delinquents and stunk of their marijuana smoke.

The woman who attended me was very friendly and very professional, I recommend the service

Stop sending your lying workers to my house telling me the world will end if I don't change my company...

My electricity bill hs doubled! Hidden fees. Sales reps lie. You can't pick your due date. They charge you 40.00 a month fees if you pay late. You can get better rates. The veterans discount is 5.00 per month. The 200 sign on bonus they claim will help pay your switching over fees is a partial lie because you get 100 off your 1st bill and 100 off your 19th bill but the reps don't tell you that part. They ptomise ypu 200 up front! Seriously you have the right to choose. Don't get sucked in by lies and promises from reps who will tell you anything to get your business....nothing the reps tell you is honest or truthful. My rep had the phone on speaker phone and coached me what to say to the person who was on the line asking me questions and if I had a question for the person on the phone the rep would wave his hands aaying he would answer my questions...because he knew the person on the phone would tell me different...the rep only wanted me to listen to his lies. I want out of my contract because the rep was so forceful and such a liar...

Jocelyn was really helpful, especially since I m just starting services with the company!

Been with entrust energy for a while now and really like them. The prices and customer service are awesome!

Thank you We appreciate seeing how and when we use our energy.

$350 a month it's to much for a 2 bedroom house just because it's Arlington TX No one star 0

Hello Edgard, was very helpful and answer all of my questions.

THE BEST electronic company! I will recommend the service to my friends and family for sure. I don t have any complaints they have great rates ! Customer service is awesome they will explain everything detail that his being charge such as the TDU and fix rate .

that people in customer service are very very rude they don't know how to talk to the customer that talk at the customer and when you ask him a question is like pulling teeth to get the answer

Never make a duplicate payment by mistake when using a debit card. No one seems to care you're trying to make it financially with all the fleecing in America. Even, if you are trying to pay your bills and stay on top of life challenges.

They took care of everything I needed in a professional manner.

THE WORST COMPANY I do not recommend them, I got $ 180 per bill and according to they lowered the cost of the kilowatt and I got $ 220 and according to they lowered it.

This company enrolled me against my will. So far I not received any feedback at my complain. After one week they send me a crazy consumption report (over 100 kwh). This is the worst energy provider, ever.

So far been ok. Had some problems with not getting my bill so will be reqursting paper bill to be mailed.

I have never had a problem with my electric ty for the service.

Received a missed call (not just a letter getting lost in the mail) regarding an overdue statement. After I moved, I was signed up for electricity at two addresses and the second did not apparently get hooked to autopay. Alex confirmed my information, quickly set up the autopay, and waved the late fee. So courteous! I have been with Entrust for years and I highly recommend them.

They are absolutely horrible when you have to move. I would not recommend them to anybody! I've had to call them not them calling me. They charged me an early termination fee of $300 because I had to get out of my rent house due to my landlord being absolutely horrible to me. When I sent in my change of address form that is a P.O. Box because I'm not getting mail at the house I'm living in.... they wouldn't call me to tell me it was invalid even though I was told by an agent it would be valid. So last month I had a bill collector call me and then I call Entrust and they told me it wasnt valid. I then had them launch an investigation and call me and leave me a voicemail if I dont answer. Once again today the bill collector called me. So I called Entrust and was then told that the investigation was done and my change of address form was not valid... not once did they call me. They are completely ridiculous! I'm trying to fix my credit and save up money for a new house and now I have to deal with this. If you deal with them before you move make sure your contract is going to expire if not make sure you dont use a P.O. Box for your new mailing address. Will not be using them anymore.

I enjoy Entrust because they remind me when my bill is due and I'd I have a problem I call them and they listen to me and help me solve that problem. They have very respectable Cust Serv. People.

DO NOT SIGN UP WITH THIS COMPANY!!!! THEY ARE LYING PEOPLE!!!! THEY CHARGE RIDICULOUS AMOUNTS OF ADITIONAL FEES .

I moved out of my apartment after using energy for about 2 weeks and was charged $64 for TWO weeks!!! I haven t even paid that much during a full month! They will do anything to recieve extra money from a customer, the customer service agents are not very intelligent and need to learn how to speak to customers. I was told that my early termination fee would be $150 by one agent and I got my statement 2 days later and they charged me $200 instead of the $150. They have poor communication skills, I called today asking about this and all they said was we will listen to the recording but it is $200 . They should not tell a customer a certain number but then charge a different amount.
Oh and after reading the reviews, a little too late, I see that they don t even follow through with what the same agent told me about simply showing them proof that you don t live at the address anymore and they ll waive the early termination fee.

I strongly suggest finding a different electric company!!!

Was with this company for 7 years. Then boom transferred my contract to a different provider. No warning or anything. Very shady if you ask me.

Price is way to high guys come to your door and say its cheaper than txu but its not our power bill doubled when we switched to this

Customer service is great and their rates are very competitive. They will go the extra mile to keep their customers happy!

Entrust Energy has the lowest rates for commercial in comparison to other providers, and the residential rates are great as well. What I like about Entrust Energy is the friendly customer service you get when you call in with any questions. They are quick to resolve any issues and if they can't achieve it right away they always follow up in a timely fashion.

I am a new customer to Entrust but so far I have not had any issues. The few times I have called with questions, they have been very helpful and answered all my needs.

The pushy rep. lied multiple times. He told me he worked for Center point (when I asked about the entrust logo he just kinda studdered with no explanation.) He said I would not be switching companies, just getting better rates. Then he said we were just going to do a confirmation call, just answer yes or no but when I asked the lady if I was switching companies she said yes. Very deceptive and I will tell everyone I know. Afterwards, I called my neighbors to warn but it was too late, he. actually decieved the elderly lady across the street & collected a $150 deposit.

I loved them, but they sold my meter to another company and said they don't have to explain why. I always paid my bill on time. To me, that's very unprofessional. I would be charged if I canceled, but they can just move me without my consent. I have been with them for over 2 yrs up until today when I got another bill in the mail only 2 weeks after my last one was due. I had to call and ask why and thats when I was informed on what they did.

when my contract is up i am not going back! HORRIBLE CUSTOMER SERVICE!!!!!

They dont understand that i have two kids and that i just started my job and only give 5 day extensions

This company is a scam! They lie about everything they say.

Entrust Energy is such a Superior provider that provides marvelous customer service and outstanding electrical service. They value all their customers and are dedicated to service those who seek great rates. They offer countless assistance and resources , and are consistently coming up with new programs to benefit their customers. Overall they are a awesome company!

If someone is being invited to change with ENTRUS I do not really recommend it is a DECEIT they tell you things that are not almost double payment of electricity with this company is my second bill 210 dll is what I paid with TXU and in the summer and it's barely February

Switched over to this provider on the promise kw hr charge would lower, it did not infact 4.25% higher.
Never received a bill till power got turned off, paid everything got a disconnect notice the next day.
Signed up for text alerts when bill was generated, never got a text. Called to speak with indignant rep who said I was just trying to get out of paying $60 in fees.
They suck, don't use them!
Looking for ways to go back to old provider without a fee for breaking a contract..
No customer service!

I have enjoyed being a customer but I sure wish that they would do what TXU does and give us weekends free sure would help out somebody's pocketbook especially mine

I like to adjust my review and thank Entrust energy because they could solve the issue

Very bad customer service, call the residence and ask for confidential information, the charges are excessive and the website is very complicated because you can not investigate the previous payments, and there is no information from the previous months.

A gal came to my home asking about our meter.. Never understood what she was asking. But she was NOT selling anything, so she said several times. Then why and what was she doing? Hummm.??
But I did agree to give her a cold bottle of water. Your welcome

I've been with Entrust for about a year and my bills and payments are always on time. Customer service is great!
Step 2

This company is fraud. I had Service with them in 2014 5 years ago. Used there service just 2 months pay everything they say and I cancel their service. than in march 2019 they sent me to collections agency
After 5 years they call me and say it s a new bill pay it or it s your credit

It was lovely speaking to Alex He was very well-informed and gracious to me

My friend has and have a bad experience.She was place in the dark without lights with young children .Your people didn't do what they promised. They didn't call oncor before they left at 7p.m. No clear understanding with workers. Hate this ........

We ve never had any problems and we ve had Entrust Energy for several years .

Helping Veterans My A$$$

This company sold itself to my ex in MY NAME (we have never been married) promising him a lower rate, since he's a veteran. We have had $500 bills for ONE MONTH with this company. My old bills never went over $300 during the most expensive parts of the year. Y'all are crooks. How can you legally set up electricity in someone's name, then demand a fee to go somewhere else WHEN I NEVER AGREED TO ANYTHING?!?!?!?!?

Now my electricity is going to be disconnected in the summer, while my children are at home, and I'm trying to work enough to keep food in the house.

How do you people sleep at night?? Shame on you.

Entrust is a great Energy Company who has offered us better service than TXU.

Terrible. TDU charges are a few dollars less than my total energy charges. They lock you into a contract and it s not until you receive your second bill (full month) and are locked into that contract that you realize this great rate they re giving you is overshadowed by pretty much doubling your bill in TDU charges. My current energy charges: $41.26 TDU charges: $33.88. My last company charged less than 5 bucks for this. Ridiculous. Don t do it.

Satisfied and happy with my service . Would recommend to friends and family !

This is the absolute worst company I have ever had in my adult life 62 years old . I NEVER gave a five star rating of this company. I would give them a minus five star . They have hidden fees , don't take the payment when made from cards then try to charge fees when they take the payment a month after it has been done . As of the first of December I will have a new electric provider

Setting up new service was too easy, and the customer service is always great. Everything about Entrust Energy is made for the customer! Representatives are always very helpful and explain what you dont understand to the best of their knowledge!

Every time there is an issue, which isn't often, they give you options to help make decisions that are best for you.

HAD SERVICE ORDER FOR 4 UNITS AT THE SAME LOCATION . CUSTOMER
SERVICE UNKNOWINGLY OF CHARGES REQUESTED PRIORITY MOVE IN FROM ONCOR ELECTRIC COMPANY. THAT IS 161.00 FOR EACH UNIT . CUSTOMER SERVICE REFUSED TO ADMIT TO THEIR MISTAKE,
I NEVER ASKED FOR PRIORITY SERVICE NOR WERE TOLD ABOUT THESE CHARGES. THEY HAVE NO EXPLANATION FOR THESE CHARGES . THEY REFUSED TO REMOVE THESE CHARGES , NOW I'M WAITING ON THE TEXAS ELECTRIC COMMISSION TO INTERFERE AND HELP ME WITH THIS MATTER.