Entrust Energy Review

I'm a very unhappy, dissatisfied, and disgruntled customer. When I signed up over the phone, i was not made aware of the disconnection and reconnection PENALTY CHARGES OF $60?!?! So while I cannot always afford to pay my bill on time, I still pay it, even if service s interrupted...so this happened a couple of times where they finally informed me about the charges...which I never agreed to because they were not discussed by the rep who signed me up, because if they did, I WOULD NOT HAVE SIGNED UP. There are plenty of other companies who will not PENALIZE somebody a ridiculous amount of money to do the job that they already get paid to do.....so today my power disconnects, my minimum amount due was 195.00...which I cannot afford to pay today....I AM IN AN APARTMENT WITH AN INFANT...so I called to try to work something out so that I could pay for my ELECTRICITY SERVICE and to have those ridiculous charges waived from my bill....since I did not agree to that....and so I could pay my bill for ELECTRIC SERVICE...the people I talked to over the phone were not interested in helping me at all with my situation, refused to work with me to lower my bill so that me and MY BABY CAN HAVE POWER. I was insulted when he told me that if I had paid my bill on time then I wouldn't be in this situation.....so because I can't always afford to pay a bill on time, me and MY BABY are not worthy of electricity??? The ppl I talked to were very apathetic to my situation and refused to help...even tho it is AGAINST THE LAW TO KNOWINGLY LEAVE AN INFANT IN A HOME WITH NO POWER...they kept telling me to call 211 and to borrow the money....so when I asked them if I could borrow their money they refused. So I'm here in this apartment with a baby and no electricity because I owe PENALTY FEES that I CANNOT AFFORD! I DID NOT SIGN UP TO PAY YOUR BILLS, ONLY MY OWN BILL FOR THE ENERGY THAT I CONSUME! THAT'S IT!!!!!

I have had this company sonce February on 2015 and I started off with a very inexpensive bill but somewhere between May 18 2015 and June 1 2015 my bill went from $167.34 to $510.92!! That's less than 30 days!!! My bill has continued to get higher and higher even though I only run my air at night. Customer service has actually been no help at alll and I get 2 bills a month!! I AM beyond irate... i think they are ripping me off and I can't wait until my contract with them is up...I face a bill of $728...im sooo over this company!!

Only Electric Company that I know of that allows you to be up to 20 days delinquent on your electric bill without charging you late fees or turning your power off. They even give you a reminder call, not a threat, but a genuine courtesy call. I wont be changing any time soon!

I really like this energy provider and their weekly snapshots!

If I could give 0 stars I would. At first it was fine, then their prices became so expensive, they cheated on my husband that they would give him a good price and they did it for three years, we live in an apartment and our bills are 200 pesos up, too expensive for such a small place. They charged 300 dollars from my unauthorized card and it's already 2 weeks and they do not return it

Adalia, the person who took care of me was very kind and gave me the help I needed.

The customer service was amazing. I didn't get transferred once even though I had multiple issues to deal with. Everything was handled professionally. It's nice to talk to someone who knows what they're talking about.

I wish I had an option to give negative star to this company. They showed up at my place before a week and said "You do not have to do anything just verify your information and we will reduce your bill". They called me and asked to verify the information. On that call I clearly said "I do not want to verify anything" and hung up. This response was considered as "Yes" and they made a request on my behalf to change my current service provider. I called them and said that it will take 5-7 business days to look into this and process cancellation request. My current service provider unfortunately does not give me that amount of time. Why do I have to wait for 5-7 something which I did not approve in first place? First, I want to ask for generous help to cancel the request entrust made on its own to my current service provider. I am writing this to see whether it can happen in a day or two. I have not seen such a highly unprofessional behavior. Beware of their representatives who come to your place.

This place charged me $300 for moving out of the place a family member was staying. I called them multiple times and i explained the situation and i was advised that it will be no issue, even sent them the USPS paper where it shows the change of address however they still didn't removed the early termination fee. I called again and I even stated I will reach out to the TDU and place a complain since by law they cannot force you to stay at a location, the escalation person i was talking to just didn't seem to care about that. They sent my account to collections since i refuse to pay $300 for something i shouldn't have been charge for. I gave them my new address, i showed them that a change of address had been made and yet still this issue has been resolved keep on mind this has been almost a year since i requested a move out.

Be very careful of the door to door agents they will switch you with lies just because they are trying to get commission. I do not recommend this company to anyone.

I was helped quickly and Mr.Nelson the Entrust Representative was Awesome,thank you Sir for your assistance

I needed to make a deferred payment because of a family emergency. Nelson was very helpful and considerate of our needs. Exceptional customer service.

This electric company is a joke...anyone I know I tell to steer clear of them. They charge for anything and everything they can legally and if you have an issue, they always claim their hands are tied and you have to get it figured out. I had an issue with paying at a pay station bc Internet was down and simply asked to have til the next morning just incase they couldn't get Internet back up and they wouldn't even help with that.

I find this app very useful...
I literally see now where I can conserve and save.
Thank you for this courtesy, I myself really appreciate it...and I feel that it's a very kind and responsive act on your behalf.
Thank you for your courtesy.
D.

The customer service agent I dealt with was awesome he offered me different alternatives to Eliminate a deposit! And he was able to get my service started the next day!

My mother is a customer of yours. She received a phone call supposedly Entrust. They told her that her electricity was going to be shut down in 30 minutes for lack of payment. My nother is 84 years old. She called me on the verge of tears she felt sick to her stomach. My mother alwats pays her bills early. I called customer service. A ypung man named Manuel answered and checked her accounts she has two. They were current and he wrote down my complaint. I just wanted to make you aware of the situation.

My bill has been sky high once the second bill came in. It s ridiculous I switched companies cause they assured me that I would be saving. Biggest mistake ever!

One of the worst experiences I have had with a utilities company. There was a transfer of ownership in a business I was buying that wasn't completed for 1 month after the original documents were submitted. I ended up losing power and having to close my business and turn away customers for 1 full day as a result. Come to find out there was a missing form that was needed that the previous owner and myself did not submit. This form was not requested by Entrust initially. When they saw they needed it they called me but did not leave a voicemail, did not email me, did not send me a letter etc. With the nature of telemarketers today many people do not answer unknown numbers. Apparently Entrust doesn't understand this and decided that since they "tried" calling that it was my fault the change was not processed. I will be terminating my service with them immediately as I cannot risk this type of negligence in the future with my business.

The most unprofessional company I have fun into yet.

Quick, efficient, done.
Renewal at a good price. Happy customer.

I have this company with about 8 years .Today I call to the company for my bill because I didn't receive by the mail . You know the lady tell me my electric was ready transfer to another company without discuss us.And I never heard that company before .She just give me ph number only . I'm so disappoint .

It was quick and simple with the help of the person who treated me very kindly, God bless you, that you continue to enjoy your work and attend just as kindly.

I am requesting a commercial connection and the girl simply told me that it is not possible because the premises are not enabled, even though she has already had TWO contracts with the same company, the same premises, she provided number of contracts, meter, etc, and that not that the service could not be connected there, I asked to speak to someone superior to her and I simply hung up, very bad experience, from there they did not speak or show their faces

I love Entrust Energy. They are run by solid people and I used to work for two other major power companies in Houston. The website and customer communication is awesome and my bill is always correct. Signing up was easy.

SCAMMER ALERT SCAMMER ALERT...HIDDEN FEES OF OVER $1900 FOR CANCELLATION.ITS UN AMERICAN AND FRAUDULENT.YOU MUST BE FOREIGN OWNED.REAL AMERICAN UTILITY SUPPLIERS DONT RIP OFF THEIR AMERICAN CUSTOMERS.IAM TURNING YOU IN TO THE BBB

Great service at a great price. We've been with Entrust for 2 years and like the way they do business.

If I could do zero stars, I would. I received a bill today which included an added charge from March. The person I talked to said the reading we paid for and the reading they now have are different and we must pay the difference. How can they just change the reading and then charge us?

This is scam company, they told me sign the contract with 4.5c and I'm end up with 12c and then they said the bill will go down for next month because weather too hot after second bill my bill from 12c up to 18c and I'm calling customer for appointment with broker , they said 24-48h but after 2 weeks nobody call me . Scam alert. Everyone shouldn't sign with this company

consumption use was 18.00 yet every month my bill is more than 300. This is a gym, so we are open 3 hours a day. NO AC, - all we have is one residential fridge and a cash machine! this company is a thief and should not be in business!!! stay away

If I can say one thing about Entrust Energy is that they need more people like Jorge Mendoza on the line for customer service issues, promote him to a trainer or clone him to afford their customers the skill set required to make things right. My issues with the company have been outstanding for the last year, though the energy they've provided as a re-seller has been fantastic. Jorge took my call and the challenge to fix my concerns, and within a 14 min phone call, he was able to meet every single demand and request of him with poise, professionalism and ethical behavior. To the executives at Entrust, please give Jorge the attention and gratitude he deserves. Thank you Jorge.

If there was a negative 10 option that's exactly what I'll give this so called electric company, I don't know who this company is paying for these reviews but I hope it's worth the money for the lies.
I was already 1 year into my contract when I moved and they automatically added another year, saying because I didn't fulfill the previous contract. IDIOTS I MOVED BUT KEEP YOU AS MY ELECTRIC PROVIDER!!
Customer Service is the WORST,most don't know proper ENGLISH, can't understand what they are saying. One representative HAD THE NERVE to tell me I need to stay on the phone and not hang up if I wanted to speak with a supervisor I LOST IT!!!
Increased fees BEFORE notifying me and had the nerve to tell me I should've paid my bill on time to avoid the extra fee's. Here it is 6 months later AFTER the supervisor PROMISED to have the fees removed, they are still on my bill and I just politely deduct it from my bill,
Lastly, I'm a truck driver, I'm away from home at least 17 hrs a day, 5-6 days a week, I leave the TV on for the dog yet EVERY MONTH MY BILL INCREASES $5-$15....GO FIGURE!!!
NEEDLESS TO SAY I'LL BE SWITCHING PROVIDERS BY WEEKS END,I'M DONE!!

Yes I got a lower rate however I was not told that the TDU delivery charge would be $49.92 and I am not too happy about that. I could have stayed with who I had.

I spoke with Alex and he was very helpful . And got me fixed right up. Thank u Alex very much.

I saw it was 3 stars rated but still gave it a shot, such a disappointment! Somehow our bill just went up and up and up at a point we would pay $200 (2 people) when we would rarely be home and use the electricity!
They also didn't give us our deposit back!!!! I don't recommend this company to anyone!!

Entrust is amazing. They are kind and know how to do their job!

Worst company in business. Just horrible please please I beg anyone reading this do NOT let these people service your company. YOU WILL REGRET IT

Great Help.
Gave all options available to me and worked until i was satisfied with the conversation.
I appreciate the help!

HORRIBLE! At first our bills were extremely reasonable. Around $80. Our routines haven't changed one bit in our household regarding energy use. It's always been the same. For the past several months my bills have been creeping up higher and higher. First it was around $150... then $230.. Now it's creeping over $350 almost $400 dam dollars EVERY DAM MONTH. No way a small 2 bedroom is using no dam $400 worth of energy, Especially when we ain't home until the evenings during the week and on weekends . When youre on a "fixed rate" bills changing that drastically is complete bulls**t. Trying to find another reasonable and truthful energy company.

Please, Don't accept Entrust Energy services. The representative that came to my resident, representing Entrust Energy, lied about the entities of the bill. I haven't had Entrust Energy for almost two months and I've requested a final bill starting that I have a Zero Balance. I'm told that they can't produced are send me my final bill that shows a Zero Balance. When I call the customer service it states that I have a Zero Balance. After having several conversations, with different representatives and so call manager's, I've been told that my conversations with each time I called is being recorded and if for any reason, that I should receive a Bill are a statement with a balance, all I have to do, are needed to do is requested my conversations that I've had with each representative, that will state that I have a Zero Balance. Entrust Energy, has been and is the most untrustworthy company that I've ever had any kind of services with. What possible reason now day and time, that a company's computer will not generate a Zero Balance Bill are Letter.

I was extremely satisfied with the assistance I received when calling Entrust to help with the "Change of Ownership". Also helped with the paperless billing. Customer Service was excellent.

They cut my lights off on a Saturday around 7 pm (mind you they close at 2pm & closed sunday) so my family was without lights the whole weekend. Monday comes and we call entrust to see why the cut my lights off when I paid my light bill 5 days prior to the cut off on sat ur day and. They tell me that they didnt cut off my light and to contact my utility company. I'm confuswd at this point because you are my utility company , you are who i pay every month right ? Then they say maybe the property manager! Come on people this is not right. So yall dont know who cut them off they just randomally went off after you close.! Moral of the story they are not a good company to go with bill always high then this happen. So I switched .. Good luck

My rate plan with Entrust Energy cut my bill in more than half of my previous bills. The weekly usage also helps me to control my usage.

Hello, good afternoon, today I just want to congratulate a very special person, an agent named Henrry, who I had the good fortune to assist me today, since I have been waiting 3 months to deal with someone like him, thank you Henrry for your professionalism , your good character and the attention and respect for me that you had today you are number one of the entire customer service company that Entrust Energy has a million thanks I was able to make my payment ...,
God bless you and never change the customer service is your best presentation label
Congratulation !!! HENRRY
A special greeting !! :)

Mr. Alex really was great at what he did this morning on the behalf of my call to the Entrust company he saw my problem perfectly he gave me hope because I was so stressed on not knowing how I was going to pay my electric bill and he gave me options that was so helpful and I m so thankful for what he did for me this morning thank you Alex you re the best

I signed up with entrust because I was offered a lower rate, but the bill is higher that my last company! There is a $55 fee just administration. I had to pay a $150 broken contract fee with my last company just to end up paying more! I should have stayed with the company that I was with smh

Very happy with Entrust Energy. They have saved me $100's of dollars since I switched from TXU to Entrust.

Pricing is outrageous! They claim to use 'remote' meter reading. Your bills will always be high. The customary response from the company you see below, is a farce. I've already contacted customer service and, gotten lame reasoning as to their billing. No explanation for high charges. None. As in several other reviews, my bills have increased a great deal. I live alone, am gone a majority of the time and yet, bills always over $100.00. They've been much lower in the past($60.00). I don't know what's changed with this company but, it's no longer cost efficient. Shady practices. I recommend you look elsewhere for service.

Customer friendly they are willing to assist you in your time of need

Signed up for the dashboard...I get an error message and the spinning circle of doom. Why have a dashboard if it doesn't work?

I have a account asked about adding a guard light and having it connected. Next thing i see if a $200 cancellation fee added to my bill when i NEVER TOLD THEM TO CANCEL BUT ADD WHOEVER WORKS THERE DOESNT LISTEN AND A BAD COMPANY TO TRY TO GET GOOD CUSTOMER SERVICE!!!!

Something is wrong with this graph cause no one has been home...makes me think you over charging me...

Please cancel my switch
He did it under false pretences while the account owner was not present

last week I used 240 kw's got charged 13.14 cents a kw
this week I used 120 kw's got charged 18.59 cents a kw do you just make up what you want to charge as usage goes down with the temps??

I appreciate the details given on energy usage in my home. It helps me to better monitor how I use my services. I can see the usage vs. The temperature for that day and understand the results. This is a very good tool. Thank you,!!

I received quality service during my 5 years with entrust. Iam sad to have to give them up due to moving and them not servicing our new area. But overall a wonderful company. Hopefully one day they will move to my new service area.

They unknowingly switched me to another company and have no reason as to why. Bummer

They raised our rate after having them 2 years. I like weekly reports on my usage but I know there is companies out there with better rates. Wont continue to do business after contract is up.

Literally my bill has DOUBLED EVERY MONTH! how do you have a $520 Light bill in a 2 bedroom apartment! Ridiculous! It started at $118
Went to $268 then $489 then the final bill we REFUSE to pay which is $524.30

I am very satisfied with my electricity provider Entrust. The staff over the phone are very polite, professional, and they answer all my questions. I highly recommend Entrust.

Liars, scammers and no customer service!!! They came to our door and said they were with our current electric company and just wanted to lower our rates because we had been such great paying long term customers. Then when my bill is 200% higher one month and I am unable to pay it as I have Multiple Sclerosis and am on a fixed income and call to work out a payment plan Im informed I've only been a customer since August of 2017 AND having MS is only good for waiving the deposit AND paying half of the ridiculous unexplained exorbitant bill by the 25th isnt good enough...it has to be paid be the 22nd or they are turning of my electric. The rep I spoke with was RUDE, UNCARING, and literally could care less what happened to me. I offered 80.00 that very day. I had been with my previous electric company for 5 years. Had I not been lied to I would NOT have been with Entrust. I also did not receive the "savings" they promised me. I will be telling all my family and friends and frankly anyone who will listen not to use Entrust.

Read Wayne weng s review. Exact same story here. Rick Pearshall was my sales rep. If they solve my issue I d be happy to take this review down.

Day 2 and no response. My sales rep Rick Pearshall says he can t help and that an account specialist will call me but no call was received. I called help desk and they said their manager will call but 4 hours later and no call. This is terrible what they are doing to small businesses.

Finally got a call from a representative. They offered to refund half of the money and generate a payment plan to pay it back. They refused to reduce the rate at all even though it was literally four times what I normally pay.

In addition to the payment plan they forced me to agree to a contract that would lock me in to into entrust provider until the full amount was paid.

I spoke to a fellow named Floyd on the phone and when I asked if I could speak to a manager to discuss the issue further he said she was the manager. I asked who he worked for and he said he works for the CEO.

Why so much I nevered pay this high before I convere electricity never went over 150 before y'all promise save money on bill.

This company seems to be taking advantage of unsuspecting elderly customers, closing their accounts from their current provider and signing them up with Entrust without their complete understanding of what is going on. Maybe its not the company's fault but rather their door-to-door salesmen.

I am paying less than half of what I was paying with TXU. The staff is very pleasant and helpful. I am so pleased with this service I could not recommend it more!

The best electricity company!
Today Alex attended to me. These days I have had verval contact with them. To fix my bill that I pay at Walmart since it is a store by mistake of the cashier I send it to another account. .. they gave me all the options and possibilities for that payment to be processed. . .. excellent service.

well deserve 5 star review helped me with paying my electric bill with no problem thank you keep up the good work

Very good service providers and easy to access by phone. Thank you.

How is it possible for my usage to double when I DON'T change the thermostat and I wasn't home for a 36hr period. This is not correct !!!!

I have been an Entrust customer for almost a year. Being able to see account status online and pay my bills with no added fees is very convenient. THUMBS UP!

Entrust Energy is a wonderful service provider, MyAccount is awesome, the chat option is my favorite. The weekly usage reports gives me an idea of how much my bill will be for the month. i had a billing issue and the Customer Service rep i spoke to was very pleasant and fixed the issue. They also do offer a military credit, the only negative review i have is the credit is only offered on the primary account and not any additional accounts i have under my name. But other then that i have been satisfied.

Been a customer for a minute. As a senior citizen I changed from TXU with hopes of saving money, had really high bills. Have been recently approached by TXU asking if change was feasible, and if we might want to change back and allow them to work with us on lowering our monthly bill. For awhile, Entrust appeared to be the better choice, bills lately are making me wonder.

They dropped us with no letter, no call... nothing! We ve paid our bills on time every month. They practice slamming and cramming which is illegal. Beware this company is practicing fraudulent practices and should be put dissolved.

Great Service and willing to assist during these tough times, well as all times!

I love getting the weekly electrical usage chart. And it saved my electric bill and my new HVAC unit. But, I did not really watch it after my new unit was installed until I got my next month electric bill. It went from $119 to $243 in ONE month (and I've never had a bill over $180 even in the heat of summer). So I checked back on the weekly charts you send me, all to find that the day after my new unit was installed, my usage doubled! My bad for not checking the weekly usage charts instead of just saving them. As soon as I saw what was happening, I called my HVAC company. Their head tech found out that my new unit had been incorrectly wired and my heat pump was trying to heat and cool at the same time.

I work for a company that strives every day to put their people first - employees and customers. I look forward to coming in to work every day and giving it my all. There is never a dull moment.

My service was excellent. My questions and concerns were answered in a very professional and polite manner. He was very patient with me and understanding of my situation.

I wouldn't use this company unless you want to end up like me a few other people where Entrust Energy sells your account to some random power company without any notice,

Entrust always here to do everything they can to help.

Love the helpful people who I have talked to every time I have to call! My service and my rate are great! Thank you for all yall do! Esther Gonzales a very satisfied, longtime customer.

Based on people reviews i will pass the offer i was given by onebigswitch. This energy company should work on customer services and hidden fees. Previous customer complain about TDU low and other charges bringing final price up...

LOVE HOW IT SHOWS THE LAST MONTH TO THIS MONTH RATIO

The customer care was very efficient and very helpful. Thank you so much for all your help.

I have been a satisfied Entrust Energy customer for almost a year, and to the date, I still have no complaints whatsoever. Great company, great rates and great customer service!!!