Jeremie Harvey

Review of Entrust Energy

The rates from this company seem good, but the ser...

The rates from this company seem good, but the service is terrible and they just say whatever. In my case i took over a business account. During the sales side i was told multiple times on the call that there would be a cutover date, then i would get the bills going forward, and the previous owner would get the ones up to the cutover. Well the previous didn't pay or had some issue and they started to threaten my power and when i talked to them they told me that no, what i had been told previously was not true and i was responsible or they would cut the power. The cut off was on a Monday, i was talking to them on Friday. i asked to have the case escalated and was assured that i could get a call back on the same day due to the cutoff being monday. They did not call back Friday, and i ended up paying because i had no choice. The "supervisor" called back on Monday, when i expressed that i was assured i would be called back friday she told me that it was within 24 hrs and that i was not assured of that. Service is terrible, would look at other providers if having power is critical to your needs.