FALSE ADVERTISING in regards to "Satisfaction Guar...

FALSE ADVERTISING in regards to "Satisfaction Guarantee". Our twins are part of the first grade 8 class to EVER graduate from Queensdale Public school in Hamilton. The kids had their grad pictures taken through Edge Imaging, and one of the twins looked "constipated" (as if he was coming out of a smile) in all four photos? The kids mentioned that they were waiting for the photographer to say "smile" but no one said anything..I noticed on the proofs package that there was a "retake day". I emailed Edge to see when they would be returning to the school and was told that there are no retakes at the school and I would have to drive to the studio if retakes were required?!? The school had nothing to do with the reason retakes were cancelled, that was left up to Edge Imaging to decide.. The kids have had the past 4 years of school pictures taken with Edge and we were left disappointed every year in regards to no retakes? I strongly suggest to anyone who would consider coming here to go elsewhere so you will not be disappointed in "quality of guarantee".