Jenna Bingham

Review of Edge Imaging

I've had two bad experience out of two with this c...

I've had two bad experience out of two with this company. At photo day at school all the photographers seemed to not put any effort into the photos. When I got my photo package they were super zoomed out, we were able to request a second package and saw the cropped version before it was sent. This cropped version (done exactly to our instructions) was good, however when the new package arrived it didn't contain the new photos. Called again and another women said she'd send out another package, it's been weeks and the package hasn't come.

Edge imagine is also doing my schools grad photos. Before hand it was very hard to find information, and the day of service was terrible. I will admit I was ten minutes late, but as a high school grad schools busy and I couldn't leave class. I was told I couldn't be servered and would have to reschedule. I begged and tried to reason (I'd spent time and money getting ready and needed my photo) only then was i offered a slot later in the day. The lady was rude and I ended up crying and in reply she told me that they could do it over her lunch but she's hungry. As someone whose job revolves around guest experience I was shocked. If a costumer is upset you should work to please them, and they're always right. Blame shouldn't be put on a paying costumer nor should there be rudeness and mal treatment. Even my teacher was upset when I returned to class and insisted that she return to talk to the lady with me again. Once again we were treated like nuisances.

I am now afraid to go to my appointment, however am glad that after a phone call to head office was given an apology and told that I hadn't done anything wrong.