For the 2.x the driver didn't ring the bell. Just drop off packages one house. I saw it myself and then had to go to the neighbors. He also shoots here on the yard where animals and children run around. Of course, time is not worth the money but an accident.
Driver not ring the bell and no notification card in my Mail.
Also the customer service did not want to reschedule a Delivery, they forced me to pick it up at a pickup shop.
Even the after I read her the Conditions of DPD , she didn t want to listen. I don t care what the conditions say, you have to pick it up.
As always, a lovable person brought the package by today, punctually, politely and observing the hygiene regulations. Thank you
Very bad, that is to say outrageous service.
Without ringing the bell, 2 packages were placed on the terrace. This was followed by a barely legible note in the mailbox and an email about the "delivery".
There was also no approval of the alternative storage location.
Never again DPD
Positiv war die schnelle Lieferzeit.
In der DPD App wird einem dann am Liefertag an gezeigt wann mit der Lieferung zu rechnen ist, was auch super geklappt hat.
Offensichtlich ist es zu beschwerlich den Kunden ihre Bestellung nach Hause zu bringen, laut der Mitarbeiterin im Shop, ist es bei DPD normal so zu arbeiten. Sehr schlechter Service !!!
The driver was very friendly (rarely seen) but quite under pressure, he rang the bell at the neighbor after what felt like 2 seconds.
I would like the drivers to be less or less under time pressure!
Parcel boats ring the storm and then place the parcel in the hallway at the front door. no delivery like on a parcel to the 1st floor .. when asked to say he costs extra at the door So I've never experienced anything so cheeky
The question arises, why can you choose from different parking locations and specify the location but the deliverer doesn't stick to it
Reliable delivery! Very friendly deliverer, brought the package to the first floor! Not a matter of course! Thank you for that too!
My order was placed on 05.04.2020 and only today it arrived ..too long before the product reaches the destination .... if time were reduced, I think many more people opt for courier with DPD ....
Reports shipments as delivered without or long before the goods were actually delivered.
The most unfriendly parcel driver I've ever met. The packages are thrown, the driver does not understand a single word and refuses to talk and the worst thing is that he then rushes through the 30s zone at a much excessive speed.
I will avoid online shops that work with DPD in the future, I have not yet received a delivery without problems .....
pure disaster !!!!!
Please ring the bell next time and do not leave the package in front of the door, otherwise everything is great.
The parcel service is mega bad because they don't wait 5 seconds at the door after the doorbell rings and if you catch them and ask them what it's supposed to do, they'll get the answer that they'll never deliver anything again.
Now for the second time in a short time. I get an email that the package was delivered, but I never received a package. Cheek something
My delivery arrived very well and it only took one day to wait
Very very bad. If things go well, the parcels are simply put in front of the door, even if nobody is at home. Mostly, however, somewhere 20 houses away. Not at all.
I'm very, very happy. I panicked beforehand how to get the heavy 30 kg package to the 3rd floor. The nice driver did it all by himself. Thanks a lot for this! I have
I clearly said delivered it at my door, and they didn't!! the sense of ordering deliverey is not to go all the way to the place!
Consistently bad service. Delivered the package to a neighbour when we had people at home. They did not left a delivery note on our mail box. We don't know where is our package.
I think the pictures are enough of a statement. If the packages hadn't just been dropped, I would have refused to accept them. Under all sow, I can't think of more!
Like the package delivered only nowhere and nobody has it !!!
Pure disaster !! The package was simply parked outside, not handed over to any neighbors, nothing !!!! The packet is now gone! It can't be that the packet is simply parked in front of the front door OUTSIDE on a MAIN STREET WHERE EVERYONE CAN STEAL IT?!?!? !!!!
It has not only happened once that my parcels were delivered to me, although I never received them. Was just handed over to the neighbor without feedback ... especially a young lady (delivery agent) is very rude ...
Delivery consisted of 2 packages but only 1 was brought, the other was probably too heavy for him. Since I don't know that there should be 2, I let him go. Now I'm standing there.
Without the one package, my delivery is unusable. DPD ensures that your service is good and does not employ any subcontractors. Really bad service.
The DPD deliverer simply left my parcel outside without ringing the bell, I was at home the whole time and waited for my parcel.
Then there is still in the email that he sent it to me, just bold and lied.
Never again dpd !!!
Agreed storage location: behind the stairs in the blue paper bin.
Put down: on the stairs, exactly at the point that is best and directly visible from the main street.
With a value of almost 250 I can be glad that someone saw the package I know den
One star is still too many. Although I explained to the non-German and non-English speaking driver with hands and feet that I would not accept the package, he simply put it in the carport while I was away. After a phone call with DPD, someone should pick up the package, which didn't happen either! That's a straight 6! That is definitely not good service!
DPD is much faster, more reliable, more punctual and the app is 99% simultaneous with the actual delivery. Super Service DHL can hide behind
Never can I remember a case when DPD would properly deliver a parcel. Either they don't even bother to ring the bell and leave it somewhere on the floor by the mailboxes where it can be picked up by anyone or they leave it with someone else (while I was home waiting for the parcel) and not even properly notifying who has my parcel.
The absolutely worst delivery system ever!
Great, parcel delivery service friendly and helpful. (Bremen, Grambke Castle)
The package was delivered to a family with a different name on a different street. Only the postcode and house number matched. Neither the street name nor the family name were even similar to the recipient address. Fortunately, everyone knows each other in the village and the package was then "delivered" privately to the right recipient.
There is one star for the renewed journey. All deliveries have been delayed for a year. Sometimes the doorbell didn't even ring. The service provider is an imposition for the customer.
It stinks to me to just throw the parcels in front of the front door with the lazy deliverers. Or you send a notification that the recipient is not at home. Although the parcel is waiting at home and you can pick it up at the nearest DPD shop.
The worst of all parcel services. The only one who can't reliably deliver packages to my office. Most of the time, the address supposedly does not exist (it has been around for about 20 years). I'm happy if a package (of course without notification) is handed over to the neighbor. This is not a challenge for everyone else, after all everything is clearly visible and large and clearly labeled. As far as can be seen, I will not order anywhere that is sent via DPD.
I have always had good experiences with DPD! So again today! I love the detailed and up-to-date tracking option! You have a really manageable time window by announcing the delivery. So far everything has always arrived on time! We recommend!
Nice to receive an email that the package was delivered to me even though I am in business! Forged signature? In addition, I have not specified a storage location and still, as always, the package is simply placed on the doorstep. I'm always happy if the package is still there in the evening ....
The package and the goods are very badly damaged. Part of the goods are missing.
Unfortunately, the DPD messenger is often not able to deliver on the day of the announced delivery. We are at home, but nobody rings the doorbell and then we just get the mail that an attempt has been made. The packages are also always demolished. The latest example is a cup that is completely broken and the package is clearly dented, although it says "Caution Glass". Absolutely not a recommendation.
Package was not delivered to us on the agreed day, even though we were at home.
Could then pick it up at the collection site. Just annoying! :-(
I have received 2 deliveries in the last 2 days that were not parked at the agreed location, but accessible to everyone else, on the street!
In addition, no attempt was made to ring the doorbell ... I know because I've been at home for the past two days.
Conclusion: incompetent and sloppy staff.
If at all possible, just not with DPD
Prompt delivery to the minute. Friendly delivery person. THANK YOU VERY MUCH.
An absolute disaster !! What kind of "company" is it ???
Every time I dealt with DPD, something went wrong - either there is no attempt to deliver the parcel, just go to the parcel shop where I can pick it up, or it is three doors down in the garden with the neighbors I can look for it or the package just disappears.
If you then contact customer service, there is no answer !!
The consequence: never again DPD. If I could, it would be zero stars. I no longer buy anything that only DPD is used, my own parcels go exclusively to DHL (consistently positive experiences).
Delivered to the parking place as agreed. Thank you
DPD is the last muck! Would be nice if there were minus stars!
For 3 days now my packages have been in this pile. I could go nuts, I need my packages !!!!
Parcel service even announces exact arrival time within a one hour window. What more do you want? Perfect !
It's not blocked all day. So recommended by me!
The courier didn't need to ring my bell and handed the shipment over to the neighbor, even though I was at home. I am disabled and had to wait until my wife comes home from work to pick up the package. Customer-friendly looks different.
My parcels with DPD have always arrived without any problems. They even keep to AbstellOkays. Keep it up!!
Package was brought to my doorstep very friendly staff
Got a package delivered today, I just caught the driver when he was already on the way to the car. I was only in the bathroom by the washing machine, he pressed the bell twice and left immediately, they don't even give you the time to get to the door.
Packages are not delivered properly even though the recipient is there. Instead, it is placed in the hallway without notification or taken to the next shop. However - as I said - all without notification. This has happened several times. Sometimes it works, but the reception is like playing the lottery ...
I always have (2) bad experiences with DPD deliverers!
-First time, the person left a note but when I went to the post office to ask the packer, nothing was there !! Guard disappeared.
-Yesterday I got an email that my packet was delivered to me but none came and I didn't get anything!
I don't know how these people work but never use DPD again. So bad!!!
Waited for my parcel today, received an email with the message "Was delivered - AO (Abstell-okay), whereby an OK was never made on my part. After waiting 30 minutes and asking the neighborhood, the deliverer came and put the parcel in front of them Front door and disappeared again. Who will pay me the damage if the goods, for which I have spent a lot of money, are lost? The deliverer is not allowed to give a parking okay on his own initiative !!!! And he cannot ring the doorbell either !! up to now never had good experiences with dpd ..
Everything worked out fine.
I can only recommend!
Received 3 packages in a row and all arrived damaged. From now on I will always look who delivers and then order.
No star would be to Fiehl yet, never with you again, the whole process is a catastrophe. The deliverers don't speak proper German, you can quietly and write completely. Two complaints are on the way. Kind regards
At the moment the Kleinrinderfeld tour is great. Nothing to complain about, always well filed, never anything damaged, so far always on time.
Package is simply placed in front of the door when no one is at home. Since it is on the side of the road, everyone can take the package with them. The neighbors were at home and would have loved to accept the package.
Ordered a package from Amazon, this was supposedly delivered to me at 12:20, I saw the driver in front of our block at around 13:05. He neither rang the bell nor gave a lease, let alone my package. Do the drivers insert the packages themselves because they can now sign them themselves and claim that they have delivered? Or is the package simply placed in front of the house and everyone can take it with them?
Parcel has been delivered. Messenger didn't even ring the bell. I just happened to see that the package was placed on the stairs
Went well! With time! It went great ... Punctual and friendly ... Thank you!
We all have a hard time today. But there are currently a lot of people at home. You can also try it on the front door. That would have been quicker than balancing the package over a fence, using our property unjustifiably and then placing it on a play tower.
Parcel parked somewhere. In a distant neighborhood that I don't even know. For that there in the hallway. Wondering how long it will take me to get it ?! The statement at your desired storage location is politely exaggerated.
I was not informed when the package will arrive. Moreover, as I wasn't home the moment the driver arrived, he just gave the parcel to someone that I don't know and didn't leave any note saying that the parcel was left by someone else. I therefore only figured out that my parcel was delivered to someone else after a few days. I contacted the help desk, but they could not contact the driver as 48 hours had already passed. Trying to figure out where the parcel is with the help of a country at the other side of Europe, where the parcel was sent from... Not recommended.
Not at all friendly always the same they say Corona we won't come up but nobody wears a mask when you come down I hope nobody sends with DPD anymore.
until today I can say very bad! The parcel service ALWAYS leave under the front door of the house ... I think DPD love to let your workers sit in the car. when she arrived at us, call us and we come straight to the car and take our goods away ..... MY GOD!
First of all. Package is intact and the deliverers were friendly too. My rating is negative because the effort I had to make on my part to receive my package was too great. For me the effort is acceptable, parcel cannot be delivered = parcel has to be picked up in the parcel shop. DPD says that this is possible, but only if you select it, but even then the delivery process is not adapted to the shop, although the opening times are known. (Is also a partner after all) That was only possible with one package, the second could only be left on a desired day or storage location or neighbor. The front door storage location is not an alternative in a city center. Neighbors are mostly working too. So I chose Saturday because I knew I would get information beforehand. Info came I was at home who doesn't come? Right DPD! In my delivery history you can see 2 delivery attempts. once the day where I changed the day before the attempt took place and the day I wanted to have, where no delivery took place.On Monday I called DPD because I couldn't change anything and the next delivery attempt was announced for Monday. The result was the package should be returned to the sender. With this I then telephoned and he made sure that it should be delivered again, directly to a shop. That was obviously not possible because it came back to me. This time I was at home. On the day itself, the delivery time and the number of stops were changed 5 times. from 13 to 1 to 2 to 25 from 1 to 7 p.m. How can you even begin to plan your presence there? Yes, I understand that the package is very high and one tries to avoid contacts. But none of this is a reason to make sensible communication and to have a system that ultimately leads to the recipient getting his package. When I imagine that the delivery is not about a package but about a medium-sized medical device. Then a day's delay is probably okay. My incident extends over a week and the delivery only worked because the sender took care of it. Driving to a pickup point would have minimized the effort for me considerably.
Since the DPD has for the umpteenth time not delivered the ordered goods in the village shop but simply parked them somewhere in the side area of the building, I have to write that.
No deliverer can be so blind to overlook the village shop. It was always during our opening times.
I ask you to train your drivers better.
It was expensive paid goods.
After the delivery confirmation, which I only read at 8 p.m., an employee had to go to the village shop again and searched the whole property from the building and found the goods in the side area. Very bad service.
Very very bad!
The deliverer just threw my package on the stairs below today, although I live one floor up and asked him to bring the package up to me.
No reaction, no respect for the customer. That is not how it works. Only bad.
I still opened the window and said that he was obliged to deliver my package to my front door, whereupon he waved it off only with his hand. It's just disrespectful and customer-unfriendly. DPD is the worst delivery service among the others. Is definitely in need of improvement and immediately!
I am very dissatisfied with DPD. In bad weather, the driver drove past several times without even getting out. The remark then said recipient not reached.
Today a package was completely delivered to the wrong address, although the correct address was on the package. An incorrect address was already given in the announcement. Just because there was birdseed in the package (the package was open) does not have to be delivered to the Samen Schneider company.
Very bad delivery service. Already filed 10 complaints within months because the parcels are simply parked, even though I have not given a OK to park them. Apparently nothing will change here. Good thing that the driver often even leaves the front door open. A paradise for every package thief!
Delivered quickly and on time, I am very satisfied with DPD!
One star is too much. I have placed an order with a total of 6 packages. 1. Delivery with 3 parcels was delivered 5 working days later. The 2nd delivery with 1 package came today. Without tracking. Packages 4, 5 and 6 are now 1 week late. I also have no information about their delivery date. Since the packages are all heavy and large, I can not expect any neighbors to accept them. I am only put off by DPD via email. The sender (furniture retailer) is powerless. Can only recommend choosing a different logistics company in the future. Thank God the selection is available in DE. I'd rather pay a few euros more for delivery. DPD never again. I will avoid dealers who deliver with DPD.
We at the German Institute for Cabaret and Cabaret e.V. just run after our parcels.
The last package was dropped off somewhere and we have not received any information where it is.
We have had a lot of bad experiences with dpd.
Bad delivery in postcode 72531!
Package visible to all passers-by simply placed in front of the door. No ringing, although people are present in the house. No storage in the agreed box.
This is the 4th time. Very bad service!
Although I have had some questionable experiences with this courier service or with some specific drivers, so far every shipment has arrived safely and I am generally satisfied with its performance. You just have to keep in mind that the logistics industry is extremely competitive and for my part I understand very well that the motivation of some drivers steadily decreases when you are exposed to this time pressure every day!
So at least in the area people are competent and do their job. Parking the parcel works as presented.
Some even came up to the stairs.
So far I've been very at peace with the parcel service. Today another package was delivered to my address. The last package was delivered elsewhere.
Unfortunately, too little attention is paid to the exact address.
Is it so difficult.
I always had the problem with Hermes and now with you too.
the Postman was for the third time with us, he did not drop the packet in the agreed place and also turned off the gps too soon ! we do not know where is our packet!!?
The doorbell rings, but the package does not arrive. Mail package delivered, which does not happen. Question? Then where's the package? Delivery staff can hardly speak German.
I am satisfied with the deliveries from this company
Place of delivery specified: garden shed
Found: In the middle of the garden, behind the door, in front of the front door, at the neighbors in !!! the driveway.
The specified delivery location is the only one where I no longer search for my DPD parcels.
Complaints are ignored.
Underground service !!!
Catastrophic customer service. 3 packages had to be sent back because the driver could not find the address (live directly on the main street, he even drove to neighboring houses several times). In the 4th package, I used live tracking and followed the driver by bike. When he wanted to drive past again, I simply stood in his way. Unfortunately the driver did not speak German (like almost all DPD drivers) and therefore a constructive conversation was not possible. Neither with customer service who simply hangs up.
Summarized:
Service: 1 *
Delivery: 1 *
Total: 1 *
I will even give less than one star.
I entered a day for delivery, but you didn't come.
They delivered the package the next day, Luckily I was at home, I asked the deliverer for the reason for the non-delivery, but he doesn't speak German.
Once again, the package is simply parked somewhere, although no approval. Also, do not leave any map or location information from the package
Package wasn t delivered even though I was home waiting for it. Calls to the customer service didn t help either. The most annoying and worst experience ever!
It's naughty. The package lay between my waste paper that I had prepared for today. I was at home and he didn't ring.
Despite minor problems in the past, the parcel service is very reliable.
Parking works just fine, the announced times are kept.
In any case, I am pleased that, in times when the number of shipments and the number of customers to be approached is steadily increasing, punctuality and reliability are maintained.
How often and certainly not a single case was the parcel supposedly delivered ?! At a time and on a day where I had vacation all week and actually just waited for it to be delivered. Funny enough, just not with me or the neighbors, no, it just vanished into thin air at the specified time. Ebay has to fix it again what messed up the package boats! DPD shipment number "01585061053001"
Every time the same! Agreed storage location is basically ignored! Parcels are simply dropped off in the neighborhood! Info at which neighbor the parcels were handed in? Nothing! The InfoEmail boldly states that the package is at the storage location! Incompetence has a name! DPD!
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