CLV GROUP Reviews

The negative reviews are materially true.

An irresponsible and unresponsive group. It is not recommended at all

DO NOT RENT FROM CLV GROUP! I lived in the pier tower buildings for almost 2yrs and have had too many issues to count. We were told there would be a gym & pool opening up, 2 years later they haven’t even started renos for it. We were told there is 24/7 on site security, yet there is almost never security here, the lock on the main door was been broken for over a year, and the doors to the underground are left open constantly because they don’t always work. Theres been many break ins to the cars underground yet nothing is done about it. The front buzzer doesn’t even work half the time. There are constant issues yet you can never get ahold of building admin or they say they’ll call you back and never do so. The admin office was closed for months due to understaffing & tenants were not informed. It took 16 calls, 4 emails, & dealing with 4 separate people over the course of 6+ weeks before they’d even assign me a parking space, then I had to contact them 4x to have it changed. The first 2 spots they gave me were assigned to other tenants, so rude notes were left on my car telling me to park elsewhere. Next spot was underneath a leaky pipe that caused rust/damage to my car and they would not compensate me. Elevators constantly down or barely working, one has broken down for over a week & today they put the other one service as well causing me and an elderly woman with groceries to wait 20+ minutes to use an elevator. We had no hot water almost all weekend. They do nothing but decorate the building & raise rent. We’ve had issues with roaches & mice & BED BUGS. They also literally stole money from my bank acct; I gave my notice to vacate & was told my rent deposit would be applied yet they still took my rent in full. This caused my account to go into overdraft, and their solution was to mail me a cheque which could take 4+ weeks, and gave me absolutely no compensation. They left me with a negative account balance not caring that I have bills to pay + moving expenses, THANKS CLV! Even though Im moving they had the audacity to send me a notice of rent increase. I am very disappointed with my experience here & do not understand why my rent would be raised when CLV clearly does not even have enough staff or consideration to meet the needs of their tenants. The rental price of units same as mine have gone up over $600 in under 2 years. WHAT ARE THEY CHARGING SO MUCH FOR?

The buildings now known as 'Stoney Creek Towers' were never very good to begin with: the former landlord DiCenzo let the places rot. We were hoping things would improve after the takeover; so far they haven't!

- All funds are going towards the renovation of new units and beautification (an LED fireplace in the lobby? Really?!). Meanwhile, us older tenants have issues with falling apart units that go virtually unanswered. I personally have a bathroom ceiling that's been caving in due to water damage. A technician came to inspect, said "that's going to be expensive", and that was it. Still no response from CLV after almost two months.

- PESTS. If you want bed bugs or cockroaches, then this is your place! My unit has been sprayed 4 times (over 3 months) and myself and my kids are still getting bitten. The pest control company being used doesn't seem to be doing a good job, yet the numerous complaints the office receives isn't changing anything. (One technician showed up to spray our unit while wearing sunglasses: is this why he detected "no activity"?) And don't think moving into a new until will save you: we already know of one new customer who's gotten them. Renovation of old units sends bugs scattering everywhere; NO ONE is safe.

- Controlling: telling tenants they're not allowed to hang holiday decorations on their doors due to being a "fire hazard". This claim isn't based at all in fact (as per discussion with a member of the fire department). Is this perhaps an attempt to keep the hallways neutral and without "gaudy" decorations?

- Charge-happy: Us grandfathered tenants are here for a reason: the rent was cheap and utilities were included. Now that the buildings are being gentrified, CLV is coming up with ways to milk more money out of tenants that are supposed to be here utility-free. A $250 A/C charge was attempted over the summer of 2016 (I'm not sure how many actually paid it), and now there is a rumour of a Winter charge per space heater (allegedly new tenants are not allowed to have them). Considering our units are old and horribly insulated (there is a half inch gap in the sliding door that let's a large draft in, our bedroom windows will ice up in the winter) these charges are a ludicrous cash-grab.

In closing: these buildings were in rough shape when CLV bought them, but are quickly becoming a gentrification nightmare. I would give them zero stars if I could.

We are new to CLV Group however so far it has been an awesome experience. From start to finish we were helped by Christine D'Silva who went above and beyond our expectations to help us find the perfect place. We plan to stay here for a while but we will definitely be looking for CLV places in the future, hopefully with Christine's help.

Wonderful first moving experience. Daphne was quick at answering our questions and ensures that we feel comfortable at all times. I'd definitely recommend CLV!

Horrible experience at 157 Pearl Street South. Building uses centralized heating, temperature in my apartment is on average 94F, no one helping or answering my messages. Have to keep windows open and use AC/fans on full blast to even get any sleep. The other day there was a power surge and my wireless modem got fried. Would not recommend this company to anyone.

A great company to deal with, very responsive whenever there's issue, be it parking, appliance problems, or noise.

Building is well maintained and landlord is very professional. Highly recommended to anyone looking for a responsible friendly landlord.

I am writing this to let you know that we like renting from this company. Nothing really wrong to say except for the snow. A lot of us have noticed that now that we have a lot of snow in the parking lot we are having issues parking in our spaces that were allotted to us. We are hoping that the major snow hill hopefully will be removed soon if not then some of us will have to resort to parking in some spots that no one uses. Other then this we have no really complaints.

1. Over broken.
2. Heat didn't work for the first month
3. Toilet clogged 4 times just this Month I've lived everywhere never have I had this issue
4. Our friend referenced us and we were promised 200 dollars return didn't happen
5. The realestate agent told us no one is living below us or above us. WHAT A LIE. two kids run around stomping their feet from 5 am 10 pm apparently for the past 4 Years.

This is No way to live. I'm exhausted always to call clv and JENNIFER TURNER the head of clv with no response. Disappointed and I want my lease terminated to be honest. Bunch of con artist is what clv group is. Thanks for being the absolute worst.

Their lack of concern to a bug infestation and general maintenance issues. Renters beware!

My building has no real on site management. We have a self titled "super" who does absolutely nothing. Everyone who lives here is aware of his uselessness. The toilet in the apartment upstairs broke and damaged my ceiling, he came in and looked at it and apologized and got them a new toilet. That's it. My buzzer has been broken for 10 months, I've made the office aware, I've made the "super" aware. Nothing has been done.

This place is garbage.

If I could rate 0 stars I could. Myself and two roommates we're denied without any reason given to us as to why. Knowing why would assist us greatly in our future renting attempts.
ON TOP OF THIS, I had put two separate deposits on two apartments through CLV group one for $1249 and one for $1479. It has been a week as of today, and I am still waiting on the refund of BOTH the deposits, with no contact on their part. I AM WAITING ON $2700 WHILE TRYING TO RENT AN APARTMENT. I AM CURRENTLY HOMELESS.

Both my roommates attempted to phone the company, with the results of no answers, and being hung up on.

This is ridiculous.

Horrible experience . Lies upon lies . They make promises they NEVER INTEND TO KEEP. Their renovated units are not fully renovated .. mold and mildew they just paint over . They say they provide certain services but never come through . Took them a year and some to add proper names to energy bill. Constant battles with Angela from management. They are incompetant and rude. I would stear clear of this rental company . Total nightmare to deal with on a constant basis

CLV Group is one the least professional organizations I have ever had to deal with.

Any time anything needed fixed it was an issue. They are not accommodating to the tenants schedule and you have to hound them to do even the most basic things.

Most of the staff seem to have little or no interested in doing an even semi-decent job.

The sub-contractors they hire to do lawn maintenance, painting etc are rude and do a sub-par job.

I am very disappointed with CLV Group and would strongly caution anyone against renting with them.

I would give them a 1/10, and that is being generous.

Just terrible

As someone who previously used to deal with CLV, I can honestly say that they are one of the most heartless, gutless companies I have ever had the displeasure of working with. Want to get into business with them? Be prepared to be nothing more than a paycheck to them. Pose any kind of inconvenience to their plan to suck every last possible penny out of a property and watch as they will do every little thing to get out out of their way.
I would not recommend dealing with them under any circumstances.

This Five Stars goes out to solely the Maintenance and Landscaping employees and staff at Crystal Beach Drive! You all do an amazing job! You work diligently to keep not only the inside of the units in top shape but the exterior of the building looking great! Luc our maintenance manager at Crystal Beach is friendly, efficient and quick to follow up on maintenance issues. The landscaping crew keep the flowers, grass and yard looking impeccable, dispite tenants that disregard there hard work with garbage. Thank you for keeping Crystal Beach beautiful!

Have been at 345 Clarence street for just over 6 months and have always found the management on the ball for any needs I had to be addressed and love the location from the market. This has been my best renting period of my life so far.

My experience with CLV has been mostly positive from the beginning, starting with the viewing of the apartment - the viewing agent was easily reachable and accommodating to our schedule when we only had a few hours to view apartments in Ottawa in a single day. Once we made our decision (on the same day - a Friday) everything fell into place quickly. The paperwork is a bit daunting but it is I think the same thing for any management company - credit check, etc. although they also require a CPIC which I'm not sure is standard, but still a good thing.

Any issues we have had with the apartment have been dealt with promptly - CLV have a person who is dedicated to looking after your particular building and you are given direct access to that person, so reporting of problems has been quick and efficient and efficiently dealt with usually within a day.

The 2 people that I have dealt with at CLV are Angela Squirrel in the office and Heather Baker, who is our maintenance contact person. Both are always there through email or phone and are responsive and caring.

The only problem that we have had is that our building while older and charming is a heritage building with an antiquated heating system that does cause problems. CLV has been prompt in dealing with issues that come up with the heating system but it seems to me that sooner or later they are going to need to bite the bullet and replace it.

I would highly recommend CLV if you are contemplating renting a unit through them.

Judy L. Roberts

Have been living on Carruthers for a little over 2 years, there is cockroaches infesting the whole building , maintenance is a JOKE. I've been after them since I moved here for simple fixes to my apartment. When I call and call there's no response
And when I withhold my rent they just threaten to evict me. This place needs better management and maintenance workers
Disgusting way to let people live.

With regard to availability, customer care and information about the Golden Triangle and CLV's buildings/units, Alex was bar none. Did not end up signing with the CLV group, but nearly did. Would strongly recommend.

My experience with CLV group has been a complete nightmare. I'm never able to reach out to anyone, they will contact you but you can't contact them type of situation. They are fully unresponsive and rude. I won't recommend to rent any property through this company.

After finding a new job outside of Ottawa, the site manager at Forest Ridge Apartments worked with me to exit my lease a month in advance. It was great to have a site manager who worked with me to accommodate my situation.

Not impressed with your treatment of Olivia Parsons. You all would do well to learn to treat people with civility and respect. A negative review is not an excuse to threaten legal action.

CLV staff were professional and courteous throughout, and the unit was great, with new floors and tiles and a great view. A quiet and secure building also with on-site maintenance and superintendent staff to answer questions.

CLV are trying to force out old tenants in order to hike up the rent on units. Nearly doubling it. Meanwhile requests for repairs, pest control, etc go ignored. Bed bugs and cockroaches run rampant. AVOID AT ALL COSTS!

READ THIS BEFORE RENTING IN MONTREAL/HAMILTON HOUSE
AFTER SEVERAL MONTHS OF SEARCHING WHAT GOOD I CAN SAY ABOUT CLV, CLV CAME UP WITH ANOTHER TOP FAIL WHICH I LL HAVE TO SHARE.
A GUY FROM THE MANAGEMENT CALLED ME ON FRIDAY ASKING ME TO VERIFY MY TELEPHONE NUMBER ( HE CALLED ME ON THE SAME NUMBER HE WAS VERIFYING CONFIRMED MY IDENTITY AND WAS STILL ASKING ME IF THIS IS MY NUMBER ). ANYWAY, APPARENTLY THAT WAS JUST A TRICK FOR WHAT WAS COMING. WITH A HAPPY VOICE HE ASKED ME TO LEAVE THE BUILDING NOW AND I LL GET ONE MONTH FREE??????!!!!!!???? WHAAAAAAAT. THAT WAS AND MY REACTION WHAAAAAAAAAT. SO HE STARTED AGAIN CLV OFFERS YOU TO LEAVE NOW AND YOU LL GET ONE MONTH FREE BECAUSE NOW THE BUSY SEASON STARTS AND THEY DON T HAVE ENOUGH APARTMENTS IN THE BUILDING. WHAAAAAAAAAT???!!!!! I WAS IN SHOCK, SO HE REPEATED THIS LIKE 4-5 TIMES. I TOLD HIM THAT I LIVE HERE FOR MANY YEARS AND JUST SIGNED NEW CONTRACT WITH THEM, AND THEY WERE EXTREMELY HAPPY ABOUT THIS. I ASKED HIM DO YOU SEE THAT IN YOUR SYSTEM. HE CONFIRMED. THEN I ASKED WHY THE HECK YOU ARE HUMILIATING ME IN SUCH MANNER. I M PAYING ALWAYS IN TIME, I M QUIET ETC. TOLD HIM TO TAKE THIS OFFER AND TO PUT IN A DARK PLACE AND TO NOT BOTHER ME ANY MORE. SO CLV GROUP WANTS ALL OLD TENANTS TO GO AWAY SO THEY CAN PUT NEW PEOPLE ON 200-300$ HIGHER RENT. THEY DID THE SAME IN THEIR OTHER BUILDINGS IN THE SAME AREA. I VE NEVER FELT SO HUMILIATED AND I CAN SUGGEST TO THIS CARELESS MANAGEMENT INSTEAD OF HUMILIATING THEIR TENANTS TO START WATCHING AFTER THE DOGS POOPING AND PISSING THE ELEVATORS AND AROUND THE WALL CORNERS. ALSO, TO PAY ATTENTION TO THEIR EMPLOYEES WHO PARK IN THE INDOOR PARKING AND ARE BLOCKING THE TENANT CARS WITH THEIR OWNS. BUT NO ONE CAN TELL THEM NOTHING COS THE WORK FOR THE GREAT CLV GROUP.
THAT ALL AND YES, I LL PUT THIS REVIEW EVERYWHERE I CAN.
THANK YOU FOR READING.

OLD REVIEW FOLLOWS:
NEW GUYS, REMEMBER THIS BUILDING NAME: HAMILTON HOUSE, MONTREAL, AND STAY AWAY FROM IT. CARELESS MANAGEMENT. THEY CARE ONLY WHEN TAKE YOUR MONEY. 24/H EMERGENCY SERVICE. WHAT A JOKE. RENOVATIONS..... THEY WILL FIX THE POOL AND WII DO A GYM-GREAT. EVERYTHING ELSE IS A NIGHTMARE FOR WHICH WE/YOU WILL HAVE TO PAY. NEW FACE-LIFT RENOVATION STARTED JUST FOR 2 WEEKS THEY SAID. IT'S OVER A MONTH AND WE DON'T SEE THE END. RUINED SUMMER AS WE CANNOT STAND THE CONSTRUCTION NOISE AND CANNOT USE OUR BALCONIES. AND FOR WHAT??? FOR PAINTED BALCONIES??? AND A BIT OF CEMENT??? COME AND SEE MY BALCONIES IS LIKE AFTER A SHOOTING IN GAZA. WHOLES, WHOLES WHOLES BUT PAINTED HAHAHAHA. LAST WEEK THE CONSTRUCTION GUYS STARTED TO CUT SOMETHING METAL INSIDE MY APARTMENT FROM OUTSIDE AND STARTED A FIRE. MY CURTAINS WERE ON FIRE. THE FIRE ALARM SWITCHED ON. I STARTED TO SHOUT LIKE CRAZY TO STOP BUT GUY OUTSIDE SAID THAT HE KNOWS AND HE DOESN'T CARE. HE SHOWED ME A FINGER AND CONTINUED TO SAW/CUT. I SAVED MY APARTMENT BUT IF I WAS NOT AT HOME IMAGINE. COMPLAINS.... THEY DON'T CARE. YOU ARE FREE TO LEAVE. THIS IS WHAT THEY WANT FROM THE OLD TENANTS SO THEY CAN JUST IMPORT NEW ONES ON 300$ BIGGER RENT. THIS WHAT THEY DONE ON KINGSLEY, ON TRENT AND NOW HERE ON HAMILTON. AND THERE IS MORE IF SOMEONE WANT'S TO KNOW. SO REMEMBER STAY AWAY FROM HAMILTON BUILDING. LET'S SEE IF THEY WILL DELETE MY POST. I'LL PUT ANOTHER ONE NEXT TIME WITH PICTURES.

Chad Loikets was amazing. I was extremely pleased with his professionalism and attentiveness. His work, alongside CLV group has been very helpful whenever me or my roommate had any questions or concerns. We have been nothing but pleased with our lovely building, the CLV staff, and the aid of Chad. Very happy :)

Company will require your last month rent in debit/certified cheque before even looking at your application. Make sure you do a certified cheque as they would not do a debit refund for my debit paid deposit. Took almost week send money back via cheque form, which I will need to wait an additional 4 business days to clear. Thankfully I had savings elsewhere.

I'm happily giving 5 stars because this building, in which I make my home, is being well-maintained, necessary improvements are being made weekly for the sake of cleanliness and safety, and the office staff and building-maintenance crew are pleasant, polite, professional, and always prompt to respond to requests!
I would be remiss not to mention the names of the wonderful professionals who work diligently to make this a fantastic place to live! :-) Many thanks and much appreciation to Mitch, Dave, Shelly, Sharlene, Natalie, Nick, and Reanne!

In addition, I would like to add that Court Weaver and Sam Hawari are fantastic at their jobs! Working together as a team, they've replaced and updated the ancient ceiling light fixture, bathroom electrical outlet, and kitchen faucet in my unit. They worked in a timely manner and are always extremely efficient, friendly, and polite! Thank you! :-)

Great company I worked for clv about 3 yrs in mtl too bad it didn't work out hope in the near future I could go back good luck to the mtl team

Just started renting with my roommate with CLV. We had Andrea.S throughout the entire process. She is friendly and progressional! She provided us with clear and accurate photos of the unit, a great walk through, consistent and extremely quick communication via email. She accommodated our busy schedule and any issues that came up during the application process. Exceptional service and so far we couldn't be any happier !! Thanks CLV.

After days of frustration with other rental agencies, I finally found some help with CLV Group; specifically Madison Lee, my agent. She was very knowledgable and friendly, and helped me find the right apartment for my needs. As a matter of fact, I move in during May. So, everything couldn't have gone better! I'll be sure to remember CLV and Madison for my future apartment hunting needs.

We are so happy with our move to 25 Kappele Circle in Stratford, Ontario. The apartment we are renting is great! It was fully renovated prior to us moving in...new carpet, new ceramic tile in the kitchen and bathroom, freshly painted, new appliances.... The view is superb too!! Tanya and Jeff have made us feel incredibly welcome and like part of the Kappele family!! The building itself is kept beyond clean!! Kudos to the cleaning lady :) Loving the access to the fitness room and the community room in the building. We couldn't be happier with our move back home. Thanks Kappele :)

These fake five-star reviews are hilarious. Also sad. Also very telling -- you know when a company's response to bad reviews is not change but fake reviews, you are dealing with for-real scum...

While renting from CLV I actually, in desperation, turned to calling the police to get heat turned on so my apartment would be habitable. (This worked! Thanks Ottawa Police; I know it wasn't really your jurisdiction.) Later I had to bathe elsewhere for a few days while brown sludge dripped from the bathroom ceiling. CLV employees thought nothing of randomly appearing in my apartment without warning. Scary folk.

On the plus side I got to know my neighbours -- nothing like bad landlording to give you something to chat about in the halls...

They are also Ottawa's worst for crap cosmetic upkeep while letting buildings rot. So many once-nice properties downtown are CLV'ed now and occasionally get shutters painted while everything else falls to bits, and the entire city gets to suffer the eyesores of their enormous signage. NOT a valued member of the community, CLV...

The CLV Group recently took over a group of buildings previously owned by DiCenzo. I have been dealing with the Leasing Administrator, Jesse for all my questions and concerns about moving out and relocating to BC. I have also dealt with the office staff onsite for any questions and concerns and they have been very helpful and accommodating. There are lots of positive changes being done to the building and its a shame I won't be able to see them. Although change and construction is hard to deal with they've done a good job trying to keep everyone happy.

I have been a client for a parking lot. I can not say enough good words about the support provided by CLV representative, Kelly Myers. Always prompt in answering my questions, professional, courteous and trying to help when I had an issue with my parking spot. Great personality, excellent client service! Many thanks!
Viorica

I can't say one bad thing about this company! Looking for a new apartment can be very stressful but Gen helped make this transition as smooth as possible. She was extremely resourceful, helpful, and available whenever I needed her! Very impressed and would definitely recommend.

The CLV group employees made my apartment hunt easy, suggesting places to look at and touring them at times that were convenient for me. They have met all my requests and made my transition into my new apartment seamless.

Clv took over our building recently and has done a suberb job at fixing everybody's issues when the previous management didn't.
The management and maintenance crew here at 718 Lawrence. Road in Hamilton are amazing and so friendly! They know we have an 8 month old and if we needed anything fixed in our apartment they would work around our schedule! So appreciative and always see them with a smile on their face. Looking forward to what they are going to do in the future with the building and outside!

we have lived at Forest Ridge for many years ,the changes over the years the new tenants comming, the old tenants going,,, ,we do love the changes that CLV group has done,, each week it seems new things are going up old things comming down,we do need the changes it was strange at first but we are slowly getting used to it,,, this is our home not just a rental so yes change is good and i look forward to the future changes,,, thank you CLV.

We are moving into a CLV property this spring and had a great experience with Madison, who is one of their rental agents. She was patient, professional, and helpful. It made the experience smooth and painless.

Some of the worst people I have ever rented from. The buildings are constantly loud, and the noise is usually caused by one of their "handymen". I had complained before about their workers throwing pieces of wood outside of my window, smashing into the ground below at 7am, only to be told they had no record of any of their handymen being their at that time and so it didn't happen. So professional they have no idea who is even working when. The only time they are concerned about noise is if it disrupts them.The most effort they put into managing their building is posting repetitive ads on kijiji and shoving pieces of paper underneath your door. I'm sure its been said before but a company that actually as a good reputation wouldn't have to put so much effort into finding tenants, and a "refer a friend" program. Myself, and my friends are young professionals, I would NEVER recommend any of these people rent from here.

A year later... NOTHING HAS CHANGED! Still loud, and to make it even better I now have even louder people living upstairs who stand on their balcony and scream. Walls are paper thin so I can hear them partying and yelling until 3-4 am. Finally get to sleep, at 10am they are mowing the lawns and sawing pieces of wood INSIDE, down the hall from my apartment. I wish I could say that this rarely happens but its almost every day. Countless noise complaints and NOTHING HAS HAPPENED. The feedback from owner is complete crap. Thanks for providing us with another email/phone number that will do nothing more than lead to frustration because they really really do not care!!

Karine is one the best agents that CLV Group has, she is thoughtful, considerate and gets the job done. She always ready to answer questions and always there when you need her.

My experience with CLV Group has been very good, They have been very nice to me and my partner. I have never had any problems with them. When I ask them questions, they get back to me, keep me informed about change to my building etc... My landlord has been good to us, helps anyway they can when it comes to problem we have at unit. The building manger is good when we have a problem in unit. Overall CLV group has been the best experience I have ever been with. The units are very well done, the rent is affordable. The only thing I can think about is wrong with the garbage shut next door to our unit, Some people put garbage bag or box right in front of where you are suppose to put garbage in the shoot, but you cant even get in because of the door being block by boxes and garbage bags in front of the door. I always throw my garbage out in the basement where it is suppose to be. I am saying this because the garbage is have cockroaches, and some has come in my unit, but it dealt with now. I do know there is a notice say don't throw garbage there, but some people don't read it or respect the notice. Other that we don't have any real problems. My partner and I enjoy the staff, how fast they get the problem done dealt with fast. Keep up the good work CLV group.

I just escaped the most disgusting, disrespectful, negligent rental experience of my life. Over one-hundred and seventy reports to the company about cockroaches, mice, mold, ants, and centipedes went unattended. Their administrators (especially the one who oversees Forest Ridge and Parkway Park, but I'll leave her name out of this) are rude, do not follow regulations set out by the governments of Ontario and Canada respectively, and make horribly derogatory insults towards their tenants (ever been called a b*tch or a c*nt by your landlord?). Here are a few (of the over three thousand) photos of the cockroaches from 2045 Baseline Road for your enjoyment! Please note that the photos are all taken AFTER their "renovations." In fact, these are last month! You can tell based on the new carpet in the photo depicting the BUILDING HALLWAY WITH ROACHES IN IT!

Update as of January 3rd, 2017: Several CLV employees have been stalking online profiles and databases of mine (which store IP and member data along with the date and time of each visit).

I was in my rental that clv found for me all of a sudden clv was knocking at the door and kicking it saying (we want more money) i was like what the hell is going on? so i left the rental by the back door and never when't back i didn't even get my shoes on I'm typing this from my phone at a free wifi spot I'm to afraid to go back the clv might be still there!!!!!

CLV Group are scammers and scumbags DO NOT DEAL WITH THEM YOU WILL REGRET IT!!!!!!

Absolutely unprofessional and awful service. I would never rent from this company again. I live in an apartment with two friends in Ottawa for two years. Upon move in the place was a mess, there was furniture and a tv left in the apartment from the old tenants. The fridge was a disgusting and the radiators leaked and would not work reliably. They took over a week to fix the heating problem. They were difficult and unresponsive to emails. They gave very little notice on move out. Finally, they claimed that we left the apartment a mess and charged us cleaning fees. Instead of notifying us, they simply issued our bill to a collections agency through which we found out 9 months after moving out that we owed them money. They are a horrifically terrible company to deal with whether it be through email or phone. I warn anyone who thinks of renting from this group to think twice before signing a lease.

The management is very professional and courteous. I have had to call for maintenance on one occasion, and the problem was fixed the very next day.

Recently moved to the North Murray location in Trenton and have been pleased overall. The staff is very friendly and helpful and the apartment itself is well maintained and in decent shape. Makes for a good living experience.

Ricky, the agent who helped me was friendly, considerate and attentive beyond my expectations. I was shown all the possibilities (took a bus to get to a different location together) for a rental and he gave me lots of information to help decide. I found my ideal apartment in a matter of hours. I highly recommend him and his firm.

Stay away from this place they will do everything to just take your money from you and pretty much leave you homeless and out in the cold. I don't know how they can sleep at night having taken $1700 (that was supposed to be refundable). They are a scam ring and prey on people who are vulnerable and desperate. Do not bother even applying because they will use that to take and KEEP your money, regardless of whether you end up signing a lease with them. The communication from them for the most part is non-existent but when they do, they go back and forth and change their minds over and over again. Anything to string you along until you have no other recourse. It has been over 7 weeks and I was told that they would get back to me , and of course, not a peep from them. They are AWFUL and and a plain rental SCAM. Do yourself a favour and STAY AWAY!

I have been a tenant in my current building for a little over five years. When CLV Group took over, I was impressed at how quickly any requests were handled. That has all since changed. They closed the office in the building, the janitor is never available, the administrative office never answers calls and when they do, nothing is ever done. I must point out one positive, Cheryl. She is always pleasant and more than willing to help. Unfortunately, she was moved to another office and so the same issues have started all over again when something needs to be done.

The cherry on the sundae is that over two weeks ago, work commenced on the exterior of the building. The first day at work, they broke one of the exterior panes of glass. I called Cheryl the next morning and she promptly filled out a work order. After one week nothing was done, so I called the Corporate Office. I got the receptionist who took down all the information and said she would forward it to the office, the janitor and the property manager and that he would call me. I got a phone call a few hours later but it was the janitor who had no clue about this incident and when I explained that I had a broken window, the response was "O, just a broken window". After one week I called again and was told the property manager would call me. It is now three days later and I still have a broken window, rain pours into my apartment when it rains (which is pretty much all the time this spring and summer) and, of course, I have not received a phone call back from the property manager.

It seems as though CLV Group is just interested in their profits and not in their tenants as for the two years they have renewed my lease, the first year they wanted a 4% increase and the second was a 6% increase.

Run, do not walk from any building owned by this inept company!!!!!

My CLV Group representative was amazing, she helped me find a nice apartment downtown in a fairly tight timeframe. The friend referral system is great because you get $100 back. The only complaint I have is that the apartment wasn't cleaned before I moved in.

I have been living here at the Lakeshore Club, Burlington for 2 years and really appreciate the cleanliness and support from the CLV Group. I want to commend both Maureen and Justin for their hard work, always friendly and helpful. Both are very professional and personable in their work attitude and a real pleasure to talk with. Keep up the good work!

CLV has been negligent in the removal of bed bugs. They're obviously not taking the complaint seriously despite photos of the bugs and bites on their children; this has been going on for months. Five sprays and counting. When he posted a complaint on their Facebook wall, it was simply deleted with no follow up.

This is so awesome
I have been here since 2012 and had a few issues with rent and apartment appliances and they are all resolved thanks to the lovely lady at acadia! Lise Ngo is awesome with getting things done.

My boyfriend and I have seen a lot of different apartments with different property management companies including the CLV Group. The CLV Group has been the most professional compared to the rest and this has really impressed us. Genevieve has been great in finding us a fantastic apartment that fits what we were both looking for. She worked very well around both of our busy schedules. We have been very impressed with how easy it has been to reach her when we had additional questions. She kept us updated with properties we were interested in and that has allowed us to get the apartment we wanted the most. We are looking forward to moving in next month! Thank you Genevieve! Will definitely recommend the CLV Group!

To Clv group moved in may 2016 asked before we moved in if their was a bug issue and was said no. we have a whitnass to this and it is also a court record on this because we were also lied to about the upgrades to be done PARKING which I won. I have had roches in my place damage to my viehicals and now I have a bed bug problem I like it here however I am not happy about the liveing condisionss that I pay top dollar for what I have. a dump!!!!!!!!!!!! my hydro and rent is always paid on time and usually before the due date what can you do for me to keep as a tenent ? not happy here at all

Exceptional Landlord! They replaced and cleaned my broken fridge in a few hours. I also find their staff go up and beyond the call of duty to support tenants. Would highly recommend them for anyone who wants a dedicated and caring landlord!

Kevin McCarthy

Awful customer service ever in my life!!!!!!
Regional Leasing Manager who was very rude and instead of solving my problem she ignored answers my phone calls!!! When she picked up the phone after I was beginning the receptionist to ask her to talk to me she started yelling at me for no reason!!!! I had to calm her down and find me another apartment she never answered me back .....
I lost my trust to CLV group and I won't deal with them anymore again.

I recently moved into the Ottawa CLV property. The apartments are beyond lovely, 100-fold nicer than any other apartment building I viewed in this area. I have had incredible service from the employees, especially the rental coordinator Rhoda. I have never met a more lovely and compassionate person. She has been of the utmost assistance and she has made me feel welcome, and I know that if I ever run into a problem I will receive assistance.

Do not rent there! The only reason why this company has mostly good reviews on here is because they bully people into deleting negative reviews. They are trouble! See it for yourself, just Google "Negative online reviews led to threats of legal action from targeted businesses". Also their Facebook page is blocked for reviews, comments and likes/reactions. Now guess why they had to block their page from comments? Exactly, lots of complaints! Unfortunately I signed a one year lease with this company and it's being the longest year of my life. Whenever you have a problem you can count on them to NOT fix it.

They do not reply emails and they rarely ever answer the phone. The person who lived in my apartment before me kept being charged rent for months after moving out, having money taken out of their account directly until they went to the bank and got the bank to block the company from taking money. The apartment constantly feels like a sauna because you cannot turn the heat off and we are forced to keep windows open during winter. The representative who is responsible for the building I live in is very rude - that is whenever I am able to reach her, which is rare. They refuse giving rent receipts which they are bound to do under Ontario law. Please save yourself the trouble and do not rent from them!!!

Just looked at properties in London ontario (western and Wonderland areas) can wait to apply they look so nice and welcoming.

Be careful for fake reviews on this page. This is the worst property management company in the world. Do not rent from them at any costs.

Management does not care about residents and will steal your money.

We were able to move in to a lovely townhouse recently. Nick was essential to the process and was available to us for every step of the way. This is even more impressive as the application process started right before New Year's Eve. Nick went out of his way to be available to us and keep us updated. This went beyond our expectations of customer service. We really appreciated how much time he dedicated to answering our many questions prior and during the transaction. He even made sure we had all the contact information of the other individuals that would eventually be contacting us. Excellent service!

Benjamin was one of the administrators that set us up once everything was approved. He was very efficient and responded to any questions we had very quickly. He was considerate of our needs and is so polite.

We moved in quite quickly and certain things needed to be fixed around the house. We were afraid that since we had already signed the lease the work would not get done or be delayed. This was not the case! Sean the property manager came to the rescue and immediately schedule Kyle the fantastic handyman to come and fix our issues. We were so grateful and surprised that the service continued to be so wonderful. Kyle didn't just patch things, he took the time to fix things properly. We really appreciated his work. Sean was also quick to respond to our emails and resolved our issues within 24hrs or less. What service!!!

We are so happy we chose CLV group.

Thank you!

It's a good choice and the environment is very good!

Moved into a CLV property recently and it has been great! Our customer care coordinator (Christine) was extremely helpful in showing us a number of properties and even after we signed our lease she has continued to be very responsive to our needs! The property is well maintained and it came with brand new kitchen and bathroom appliances and counters. The apartment was freshly painted and the floors were just varnished before we moved in. Overall, we have had a very good experience with the CLV group.

We moved here in Avalon Park 2470 on Feb 2015, we absolutely love the location, the building, the administration and the maintenance staff. We do appreciate all the effort administration do to maintain the building and have all the tenants very happy. Couldn't pick a better place to live.

Thoroughly happy at my new residence with CLV group. Excellent knowledgeable staff have helped make my recent move seem almost effortless! Will highly recommend to anyone looking to settle into a family neighborhood. Thanks again.

You have to say hello, little mouse at least every 3 months ...

Of course, and suddenly all the reviews are positive... nice try CLV group, nice try. Nobody will believe any of this. Those reviews read like cheap ads.

Everybody in my neighborhood agrees that CLV group is the worst possible Landlord. Poor service, frequent noise and they try to rip you off!

Bad company to rent from or do business with. I do not recommend them at all. I don't know how or why they are so big!?

Worst Experience ever, and never even had to enter the buildings, :) If your up to having your opinions suppressed, your freedoms chained up, this is the place for you :) there are however, ideas I could suggest to make your buildings more appealing, more pleasant staff, that are actually useful, Some idiots with a brain, and an owner who doesn't make stupid decisions :) That is all :) please enjoy a pleasant stay!

I'm so thankful for the prompt response to the call I made to the After Hours Emergency Maintenance line. The on call superintendent Jake, had the issue resolved in no time at all! Super quick and professional!

The apartment building is clean and well-managed. Staff have been friendly and helpful, especially when I was first getting settled in and needed a few fixes around the place. All in all - based on my experience - I would recommend!

Just recently have rented a property from CLV. I never considered renting from a professional property management company and I am so glad that I finally did!

My customer care coordinator, Christine D'Silva has been amazing and enthusiastic ever since I first met her and viewed the property. I instantly fell in love with the property that was shown by her - it has been maintained excellently. CLV knows how to provide excellent customer service and Christine has been a great help during the rental process and makes sure that my needs are met as a customer. I am excited to be renting under CLV as they seem to truly care that the property you rent from them feels like your home.

I only have good things to say about CLV and recommend them to anyone looking for a property to rent!

I could not be happier with CLV Group! The Girl in the office (Cheryl) is always pleasant and efficient and any repairs I have needed to be done have been done in a timely manner and the repairs are well done, the workers are respectful and always make sure they clean up after themselves. I am very pleased with this Company!!

Do not waste your time with these people. They have caused utter chaos from the get go. It starts at the office, with a secretary who is rude and not personable. Then it gets worse when you actually need to contact them, do not expect them to answer your phone calls or return your messages. An example was letting the landscaping company park gravel in our parking spot, and not giving us any notice or information regarding this - they ignored us and failed to give us a spot for the interim. Yet we didn't see any sort of reimbursement for the additional 75$ a month that I pay for parking. This is one example of many - I would rather live on the streets then rent with them again!

Edit: a customer satisfaction representative was very helpful once they read my original review.

Extremely poor communication with property management. Things that could easily resolve with simple answers to some questions turn in to being threatened with eviction.

I work at Breast Cancer Action, a local charity for people in Ottawa who have been diagnosed with breast cancer. For the last 2 years, the CLV group and it's AMAZING employees have come together to raise money for our programs. This year, they raised $1000 in their "Kick Butt for Cancer" campaign alone. This money has helped us implement new fitness programs for our members. THANK YOU CLV!

My wife and I have lived at 345 Clarence St. for 7 years.The building is always very clean and well looked after.The staff are very good and will help the tenants.The building is also close to Loblaws and Metro and Ottawa University and the Byward Market all with in walking distance. It is a good place to live and call home.

CLV is one of the best Managed Property groups in Montreal. I saw three of their buildings and all of them looked extremely well maintained. More importantly, their service is great. I contacted Ricky through their customer care number while searching for apartments on the move. Ricky was not only well mannered but showed great customer empathy by listening to my needs attentively to suggest and book appointments on my behalf. I will recommend CLV group to anyone looking for places in Montreal. Also, applaud Ricky for the great work.

When I moved into a unit with CLV, I needed to find something quickly and within my budget. Chad helped me find something that fit my lifestyle and made the process easy and smooth. It has a been a pleasure dealing with CLV Group since day one.

I moved into the building in October and have had a great experience so far! Both Rachel and Danielle have been wonderful resources, always approachable and quick to respond to any concerns. I have never had to wait more than a few hours to receive a call back or an e-mail if I have a question or an issue.

19 Lynnwood drive surprised us with the total lack of any apartment odor. It is pleasantly fresh, well lit, CLEAN, and secure. The staff as well, are pleasant to work with and most professional in their appearance and demeanor. The apartment was prepared in a timely manner and the quality of the work done was excellent, facilitating a quick and hassle free move. The staff and the other tenants that we met went out of their way to make us feel welcome and are genuine in their efforts to build and maintain a sense of community. It looks like home already.

As an international student I was looking for a place where I could live comfortable, and I was luck by finding Regina who was so kind and helpful on my moving. I m really thankful for all CLV group support and help. I highly encourage anyone who is coming to Ottawa looking for CLV group before moving.

CLV Group made finding an apartment in a new city during a pandemic surprisingly easy. We worked with Brooke, who was very communicative and helpful throughout the process. She suggested a few properties given our parameters, gave us access to visit them, and answered all our questions. We were able to sign the lease and pick up keys without coming into contact with anyone, and less than 2 weeks after reaching out were moving into our new apartment. Thank you so much!

I am a resident at 10 Reid Drive in Mississauga, ON.

I have great things to say about Judy, Dan and the building. The residents are a mix of old and young, but all are friendly and polite. The building is older but has been upgraded and maintained. I can't say I have been in a cleaner building, let alone apartment. If there is something you need, or even a helping hand pretty much anything, Judy will be there for you. Judy has almost become a part of the family, as we see here every day and she seems to love our dog as much as we do. The only complaint I have is that it is a little too toasty in the winter.

If there was an award for best super around, Judy should qualify.

I don't rent here but just wanted to comment. The customer service is very poor. I have been simply trying to arrange a viewing for a unit listed on their website and it has been incredibly difficult. Calling their resident number listed, I never get an answer. When I did one time, someone said something inaudible, yelled at me, and hung up. This was the correct number since it said thank you for calling CLV Group. I've e-mailed many times about various properties actually and have only gotten a response once, which said, "We'll get back to you." Never did.

I lived at 118 Virginia St. in Kingston ON and had nothing but a fantastic experience in the year and a half I was living in a CLV Group run apartment building. Whenever there was a problem it was immediately fixed, and I was treated like a friend by management. I have been renting for many years now and this was by far the easiest and hassle free experience I have ever had. Big thanks to CLV Group especially Kim at the Kingston office for the great renting experience. I would certainly come back to a CLV Group run property.

MOLD - One month after moving into a seemingly sound (freshly painted) apartment we found moisture and mold issues surfacing in several areas of the apartment that they had attempted to conceal with paint. There is very evidently roof leak issues that they have been negligent to address. When we contacted the management group they did not treat the issue with urgency. Their maintenance staff no-showed the inspection we set up. This is a very serious health issue.

Our experience with CLV was fantastic! We moved from Vancouver and found that it was almost impossible to find an apartment in advance, which meant we needed an apartment with immediate occupancy. We worked with Erica, Brand Ambassador, who always responded promptly and professionally - evenings and weekends too! We also worked with Kirsten, Leasing Administrator, who provided excellent customer service. Combined, Erica and Kirsten ensured we viewed the apartment and received the keys within the week. They both worked hard to get all of our requirements and leasing documents sorted before we needed to leave our temporary accommodation, and we are so grateful! In our first couple of months here, all of our interactions with CLV have been positive - office staff, area operations manager, maintenance, and one fellow who keeps the whole building and property clean! Very happy with our choice of renting with CLV in Ottawa.

I have lived at 89 North Murray for over a decade.
There have been drastic improvements since CLV took over ownership.
Our needs are responded to quickly and efficiently thanks to helpful maintenance staff.
My family and I have noticed the efforts that are being made to by the customer care coordinators to create a sense of community.
Over all, CLV has made our stay much more enjoyable and we look forward to living here for many more years!

I have recently moved back to Stratford and found a home at 25 Kappele Circle. Tanya and Jeff have made us feel welcome and cared for. They were there on lease signing and move in, to ensure we knew exactly where to go and what to expect. Our bright 2 bedroom apartment was recently renovated and good to go.

Thanks CLV Group for getting a management team that not only cares about the tenants, but cares about the experience.

Not happy with my location at 25 elterwater.
Any complains I have had have gone ignored. Washer and dryer are constantly broken. Considering we have one of each 2 days without one or ther other isn't great.
It's broken right now and seems no one cares.

Wow, thank you CLV Group - your ongoing support of our organization demonstrates your commitment to the community and we truly appreciate it.
On behalf of the animals, staff and volunteers at the Lincoln County Humane Society - thank you for collecting food and other donations for the animals in our care.
You have a great team there, who do make a difference!
Happy New Year!
Kevin Strooband
Executive Director
Lincoln County Humane Society

Working with CLV Group this past year in the planning of the Annual CLV Charity Golf Tournament was a pleasure! Thank you to CLV for continuing to support Habitat for Humanity NCR and other very deserving charities in our city! Great people doing great work. Looking forward to 2014!