Beyond diabolical my non fault accident happened on the 30th October 2015, I received my payout eventually in March 2017 after chasing constantly. However my son who was also in the vehicle has not received his compensation and I ve been informed carpenters sent the information to the wrong insurers I have no idea how same accident, same car, address etc even same solicitor dealing with. I think the service the provide is unacceptable and no better than the solicitors cogent who passed their cases to carpenters I suspect it is the same staff.
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Required carpenters assistance twice now, due to inconsiderate road users but i have to say i have had nothing but a great experience with them both times. The customer services were great and all the staff i dealt with were so helpful. Many thanks to Richard Stevens and Max Read
I was holding off writing a review until the end of my case. Thought it would be fair but I had had enough now.
My accident was on the 13th December 2015. It was a pretty straight forward case, I was rear ended on the M25 slip road. 3rd part accepted liability there and then and accepted formally within days.
My brother was paid out for his PI claim within a few months but I on the other hand have had nothing but problems.
It took a number of months to even get seen by a doctor, and he was useless, shared room with others in some dodgy sports club, didn't even get out the chair I just sat there whilst he asked me questions.
It was then months and months before I heard anything, many unanswered calls, many unanswered emails later still nothing.
I gave up in the end and on the 6th December 2016 (1 day short of a year) I wrote a very in depth complaint email to which I had a follow up called by the team manager Julie. It was actually a positive call, promised to get the ball rolling, apologized about not having 1 single bit of treatment within the 12 months I had waited. The best outcome was that the ball was rolling again.
Don't be fooled though, it stalled a month or so later. They estimated me a reasonable figure, put it forward and was rejected to which they went back with another figure, without asking me first. Nor did they inform me it had been rejected.
This again got rejected and then they said they were going to go to court. Again didn't hear much for a few weeks, finally got an email reply to be told that they had to wait for a certain time period to expire before they can go to court.
That came and went. Still nothing, I was then told I would get an interim payment until the case is won then full payment after. So far, still nothing.
I chased again today twice via email, no out of office replies so assumed everyone CC'd was in work. 3 phone calls to the switch board, 2 phone calls to the direct line numbers of the agent Linda and the manager Julie and still no answer.
So that's it done. Decided to give up, when they have the decency to call back, answer or reply to an email I will certainly be instructing them that they will be off the case. I have spoke to numerous companies whom can turn this around within 15-31 days.
Bit annoying it will cost considering this is 3rd party claim but I just cannot spend anymore time chasing. Read the reviews it seems a common fault of Carpenters.
Another interesting read is there website and how they claim to be about the people, unsure which people like to be ignored but there isn't any that I know of. No doubt I will get a lame reply to this as well asking me to email another complaint or drop a line to some customer resolutions team. It's pointless. Been there, done that, fallen for your drabble. Not again.
In 2 months this will be 2 years if I let it carry on. That is beyond a joke to see 1 doctor, receive zero treatment and have half arced snotty replies to emails when they can be bothered.
Please, ask your insurance companies for some else, it's down to you legally who you instruct to fight your claim, use this to your advantage and swerve Carpenters at all costs.
if they were as good as they say they wouldn't have such a low review rating on Google and 192. They just auto respond, you send an email and get sold false hope.
Disgusting customer service. worst customer service we have ever experienced. because of their negligence my partner is now is a very unstable place both mentally and physically, STAY AWAY FROM THESE MONEY GRABBING IDIOTS. they are not even solicitors but paralegals who are incapable of following the solicitors code of conduct - IN OUR CASE AND OPINION. PLEASE STAY AWAY AND GET PROFESSIONAL HELP/ADVICE SOMEWHERE ELSE we don't want anyone to go through what we have because of this company (2.6 STARS OUT 5 FROM OVER 500 REVIEWS)!!!!!!!
Forever chasing up for confirmation on minor details. Don't hear anything in months & get a letter through asking for customer service feedback. If anyone ever crashes into my vehicle & I need to reclaim my excess in the future I will 100% be going through another solicitors.
Absolute joke of a company no letters no nothing not even a reply to the 10th email iv sent but when I called after having a word with my useless insurance I got a rude and very unprofessional lady sent over the emails she wanted and bam still no reply.
I would just like to say that my claim from start to finish had been dealt with professionally and been kept well informed just like to say thank you to Samantha Henry and carpenters staff who had helped with my claim. keep smiling and stay safe.
It took a while (3 year's) but I m impressed with the professionalism of the company and the staff involved well mannered and knowledgeable and will guide you to make the right decision i would 100% recommend Carpenter s Solictiors to anyone dealing with a claim and wants a good outcome and results.
I wish I could give less than 1 star. I left a review on trust pilot weeks ago about there terrible service, they messaged asking me to contact as they was ''concerned" about my review, I emailed them and have not heard since!! A truly terribly unorganised company with absolutely NO customer service skills in my opinion. I had 4/5 handlers sometimes they would come and go before I met them! They made my claim very stressful and i had to do most things for myself!! Worst company I've ever interacted with and would of done anything to get away from them. The staff just seem miserable and ignore your complaints/requests. I have been dealing with them for over one year now, please go to a smaller firm who has time, patience and will give you care and guidance. January 2019 - A little update for you, THEY ARE STILL TERRIBLE i was ignored for nearly 4MONTHS after seeking help and advice from them !!! I have had to do my own research to back myself up and get my own help and advice, since doing so its very clear that carpenters (IN MY OPINION) do not know what they are doing. they have even told me im not allowed to leave them as they want their money. carpenters fob me off as much as they can, they also lie and tell you you are not entitled to things that LEGALLY they have to provide you with and they also like to tell you how you should and should not feel when you complain if they disagree with you, what ever happened to the customer is always right?!!
I found Carpenters to be helpful and positive to work with. They were very thorough and helped me to complete my case and obtain compensation. There were some delays but they always returned my emails reasonably promptly. I'd just say you probably need to give them a little nudge every now and then if you haven't heard anything for a while but all in all I was completely satisfied.
Run for the hills and do not entertain using carpenters !! Never have I come across such incompetence , lack of communication (never reply to emails ) abrasively rude staff and constantly fobbed off with Mis information . Have to do all your own chasing of appointments and when lose all your medical records it takes 2 months to tell you ! Never get a call to update you and rarely answer phone when call them ! Fortunately now transfered case to a proper professional company who know how to deal with people . Use carpenters at your peril .
Referred to this company by my insurance company. Initially things moved very quickly. Commenced physiotherapy and a full indepenant review within weeks. The rest that followed was appallingly for a team of solicitirs. No update on case apart from occasional letter stating waiting for my GP to release my medical notes. Despite advisingvthem I had seen proof these had been forwarded to them...continued to advise this was cause of delay. Months aftr second medical review and failure to receive report contacted them to raise concerns on the management of my case. Given same story GP causing delay...replied with a very disgruntled email and only then advised..'THEY HAD RECEIVED THEM MONTHS AGO BUT HAD BEEN LOST BY CARPENTERS' Confidential information!!!! So 10 months after my claim was initiated transferred my claim to another team of Solicitors. Highly efficient and know exactly what is happening with my claim. Being kept up to date on an almost weekly basus. Have been advised by my car insurance company to lodge a complaint. I was badly injured in a car accident and struggled to make decisions for my self due to concussion injuries. I have limited recollection of actual events and relied entirely on this company..despite reading very poor reviews. So a year after my accident I am back to where I started. Totally imcompetent company!
All the staff were totally professional and I was allocated my own claim handler and he was never to busy to talk me through any of my concerns It was a painless experience despite some complications he reassured me constantly and I never felt stressed .I can truthfully recommend this company to anyone .
So far Carpenters law have been slow to respond, on occasions rude and I really think they need to review their customer services.. There are time limits on offers and counter offers. Time is money. Time has caused stress. Sick of it. Carpenters Law took over another company that went bust. Cogent.. Maybe should have taken on enough staff who new what they were doing. Will also think of getting Compensation for all the phone calls, emails and migraines.No joke.. Customer service in this day and age is paramount. Carpenters is pretty lame I have just been through th reviews. OH my lord 90% are negative.. I wonder if trading standards would like a gander!
I was recommended this company by my insurance company. Worse mistake ever. They're like wild animals. It's all about money and they won't help you much. They just want to take your money. Communication is terrible. They keep passing your case around to different people and ask for the same information. lol They waste your time. Companies like this shouldn't exist.
Claims been going on for almost 5 months , i ve had to ring to get updates continuously at first i was told i ll get my excess back which was my main priority now ringing them up they ve told me that they re is not chance i ll get it back . swapped me over to different case handlers which haven t got a clue. I would avoid genuinely. you d get stuck .
I have been dealing with Simon Roberts at Carpenters since a non fault car accident in 2015. Following the accident I had to have spinal surgery and Simon couldn't of been more thorough and patient throughout.
If Simon wasn't on hand to answer my many questions then I dealt with Elen Roberts. Elen also was extremely helpful, and put my mind at rest many times.
I would like to thank Simon and Elen as my case is getting close to the end now for all you have both done for me.
If I knew what I know now I woudn't have gone anywhere near this company. No response to emails, telephone calls and even returned forms. Posted and emailed forms back which 3 months later claimed they hadn't recieved, if I hadn't chased it up I'd be none the wiser. I have no faith in this company to deliver compensation at all. Please do yourselves a favour and use a local firm, do not be hoodwinked by your insurance into use these people.
Ben Dennison at Carpenters provided his professional expertise whilst handling my claim He as quick, efficient and showed a great level of care of empathy. I can't thank him and the team at Carpenters enough. I will definitely be recommending the services of Carpenters Group. Many thanks again Ben!
I have been waiting for 2 years to sort my settlement out as I was a injured 3rd party. I have just learned that they have settled my claim after countless calls from myself to the company not once have I been told or asked if I agreed with More
I will admut when carpenters first took on my claims, both myself and my daughter were 'passed around' the business and within about 2 months we had already gone through 4 solicitors! HOWEVER when our files were finally handed to Natassja, she was superb. She always kept me updated on the progress, always explained things that i didnt understand and gave good advice and got thw claims sorted quickly and effificently so it really turned things around. Thank god for natassja as if it wasnt for her i wouldve taken my claims elsewhere
This rating is based on the service provided so far and I hope now the complaints procedure is now in front of me things can change and this review can be edited. A very unsympathetic handler in writing which has not helped things at all. I would suggest when taking out insurance that you check your legal expenses are not to one named company such as this which can be restricting. Hopefully things will change and as will my review if so.
Really happy with the service. My case took six months from my accident date until completion . I received my payment within two weeks. Although my case handlers did change , this did not impact my case. I would be happy to recommend Carpenters in the future.
My wife's case has been going on for over a year now. Things seemed to be moving quickly at the start (physio, medical etc.) Now its come to a standstill. I don't like to keep ringing and messaging, especially when there's no reply. Starting to feel like a nuisance.
The most incompetent company l have ever come across in my life. They tell you lies, by saying they never received documents that you sent them several times. My claim was past to four different so called solisitors, by the way all with the same bad skill set. The worst of them being Jodie Huddson "deputy team leader" This company is very unprofessional and very uneducated in the world of people skills and law, avoid !!!
13 months on and still no resolution! I'm fed up of emailing and chasing for information. Chased after 11 months and was asked to provide payslips for 2018! 'It's with my manager' is the current response! I'm at the point where i will be calling daily for an update! Ridiculous
Case worker called Catherine Kennedy now she is ignorent and has no manners what so ever and I think she's a partner in the firm and if you complain about her then nothing happens.
AVOID AT ALL COST Absolute shambles of a firm, not worth one star. I had a unarguable no fault of my own rtc in aug 2016 the other party admitted it was there fault immediately and still nothing. When you finally get in touch they fob you off with the same rubbish that they told the month before . If you are unlucky enough to be referred to them change solicitors IMMEDIATELY The stress and anguish this firm have caused is nearly as bad as the accident itself
I was recommended Carpenters after a traumatic RTA by my insurer, and I was not disappointed. From the initial contact it was clear that I had a fantastic team supporting me through a very difficult time. No two people are the same and with their flexible approach, I was offered every first class solution to accommodate my individual claim.
I had the upmost pleasure of David Walmsley handling my case. David was incredibly professional and answered all questions and concerns quickly and efficiently with great depth of knowledge. At all times I was treated compassionately and made to feel at ease. David explained the process and expectations from the offset and always made sure to communicate throughout via email, phone and post.
I highly recommend David, who worked relentlessly to reach the best results for myself. I couldn t thank him enough for all he has done for myself and family, not only was he my solicitor, he was also our friend. His involvement has made a tremendous difference to all of us and we are so grateful for his warmth and reassurance. He is a real asset to the Carpenters firm!
I was kept informed by the solicitor every step of the way, and although it was a lengthy process, they did everything they could to speed things up. Overall an excellent service was provided by Carpenters.
VERY EVIL COMPANY. WOULDN'T DEAL WITH THESE PEOPLE EVER AGAIN. EVERYONE STAY AWAY. LEARN FROM THESE REVIEWS. These have to be the most moronic people in the world. They messed up my case then have the nerve to try to bill me like they did something.
Absolutely useless don't receive any calls or paper work to let you know of any updates. Trying to phone to get people to answer is non existing. 90% of the time you will just be sat waiting for 20mins. These got suggested to myself thru my insurance would avoid and find some one else
If I could give even less stars, I would do it. The company is overrated. I had a traffic accident, where the perpetrator's insurance company took the blame for the accident. Despite such a clear situation, the company's employees could not do anything in this situation. My compensation for physical and psychological injuries has been neglected, and the compensation awarded does not meet my expectations. Employees of this company, even in civil proceedings in court, could not properly prove my case. It was not my intention to extort undue compensation, but in this case I lost not only health but also the savings that I had to spend to cover the costs associated with the accident. I am not recommending this company to anyone, they are hopeless as lawyers.
I recommend Carpenter's. Car accident is a huge stress. Already in the first days after the accident. Unfortunately, the company's employees disregarded it, especially Richard Stevens. This man was the cause of my accident and he did not know about it. I can confidently say that I was discriminated against by him. As a result, my complaint was very low, but it was not possible to check the fault. For my part, it was not the action of wanting to extort undue compensation. I have lost a lot of money for compensation. I will not elaborate on this subject, I can not be sure that I do not want to be in the future. I do not recommend this office to anyone.
Very helpful and professional service provided. Carpenters guided me through the process of making a claim and fully explained each step. I'd particularly like to thank Naaiem Ishaq who handled my case.
very good service, however I find they can be very slow and communication is a bit lacking as I have to keep emailing or calling to get updates on my claim.
My own personal experience of Carpenters Glasgow office was first class from start to finish. I was kept fully informed of developments at all stages in the process and I would heartily recommend them to others for being extremely competent and professional in all of their business dealings with my case.
I would definitely use them again should it be necessary and I have pointed others in their direction who have required a similar service.
My insurance company recommended carpenters. I was rammed from behind while sat stationary on my scooter at traffic lights Now I am familiar with the world of Law as my late father was a professor of Law at Oxford University and my ex wife a solicitor, so my life has been immersed in the legal world. I must say I cannot fault Carpenters in any way, their attention to detail and tenacity in resolving my case with a very agreeable settlement was of an extremely high standard. Like all reputable Law firms Carpenters are governed by the Law Society and therefore must comply to their standards. I hope I am never involved in any sort of claim for an RTE again, but I know whom I may call if I am !
Carpenters have done a fantastic job of supporting me through a claim that has taken nearly 2 years to go through court. From day one after my accident I felt reassured that they were professional and at every step of the way since then I have felt supported and have known all the details I needed to know. Contact with them has been easy and response time to queries has been quick. Would absolutely recommend their services. Thank you to everyone involved.
Having read some of these negative reviews a couple of weeks ago I thought I would email the feedback email address you kept providing so see if that would help. I have had no response what so ever from my email and over the last couple of weeks I have emailed my case handler 3 times and up to now, I have had no response. For a straight forward case I don't believe this is acceptable. I would like this to be investigated and to be contacted please.
I have to agree with the majority of the comments here about how extremely poor their customer service is. Firstly , all correspondence meant for me has gone to the passenger of the vehicle whom was in my car when i was hit. I have e-mailed many times but no response , i have called on more than 20 occasions in the last month alone and about twice someone picked up the phone to let me know they will pass a message on to my handler and she would call me back which she hasn't done at least once, and they have an 0844 number which should tell you how much they value Customer service. All i wanted was an update on my case , what is happening but nothing . the only correspondence i have received from carpenters was the letter stating if you want to proceed your claim with carpenters. Pathetic service , extremely poor handling of customer queries. I started this claim 6 months ago , of which carpenters has only dealt with it since 4 months ago . Are you guys not getting paid for this? because i think you are forgetting that you are getting paid for this service and the return for the customer is nothing... DO NOT GO WITH CARPENTERS , i shall be going elsewhere because i have had enough of their bullshit
So far so good my claims handler Laura McNally has been more than helpful via telephone calls and letters and though still relatively early days things seem to be moving along smoothly not always quick to respond to e-mails but I imagine the volume of cases these people deal with would make this almost impossible to respond to everybody right away, patience seems to be the key the claims process is far from straight forward and I have generally been put at ease general feeling my case is in safe hands. 3stars at present but I things continue to go the right way that will be upped to 5 at the end of the process, thanks. Got to say marvelous service Laura it has been a real pleasure talking to you thank you for all your help and support in settling my claim, thank you 5 stars
Have called carpentors for my car accident claim.. which was a rear end shunt nearly 2 years ago and after the review from before, James has been very helpfull and supportive in this matter and taken over to sort out this matter and thank you for clarifying the fine details. Many thanks for your advice and service will go with carpentors again in future honest and straight forward which makes a difference.
Almost 2 years 4 different solicitors, ready to go court but keep getting sacked of with a million excuses,even been as far as having a conference with there barrister who said it would be sorted was at court 9 months later no mention of anything
Couldn t be anymore happier with my experience through a tough time. My legal advisor was always at the end of the phone if not email and kept in contact through out the lengthy process 5* from me
Carpenters have been there for me from the start and have been attentive, understanding and respectful. My case is ongoing and a guy called Tinashe is dealing me. Many bad reviews on here, people need to appreciate just how busy these people are. We are not the only ones with a case, and I'm very sure each individual representative has an extremely large work load. Communication has been good with emails being replied to quickly and my case worker always on the other end of the phone. I feel my case has made very good progress and I have a lot of faith in this company. Thank you carpenters!
My wife had an RTA towards the end of Sept 15. The 3rd party took full responsibility for the accident. My wife has had 2 handlers (1st- John Mcgregor and 2nd- Dawn Delaney current handler) for this case and it feels like we are constantly getting fobbed off with bs with the inclusion of the automated email response - out of the office until..... You know what I mean right? She has also had to send in the same information twice due to it going "missing" It doesn't fill you with confidence when a law firm is so lax with keeping your details and information safe and secure. If this isn't sorted in the next couple of weeks then I will make sure this goes to the ombudsman
Great level of communication all the way through! I'd like to thank Stephen for his help through my claim, he kept me updated the whole way through was there to answer any questions I had. Would recommend Carpenters Solicitors to anyone in need. Thanks again.
Been 7 months since my car was written off from a lorry
Have been spoken very passive aggressively on the phone to on more than one occasion
Have sent multiple messages into my claim none have been responded to
Have had to call multiple times to be given no update, crazy how Hastings refered me to this company. Bad customer service, no outcome on a cut and dry case
Absolute shower of s**t. I only wish there was a no star option. Phones constantly ring out, not kept up to date with the progress of your situation. Adds to the stress after a road traffic accident. Avoid at all costs - I only wish I could have avoided them.
Carpenters have helped me loads after I was knocked off my Motorbike. They have arranged for various health care workers to assist me in my recovery over the past year. They also helped arrange an interim payment to help me with being out of work due to the accident. I have felt that Carpenters have acted on my behalf in a very professional manner and have always been at the end of the phone if required.. Amazing people at this company and I would recommend them to everyone. Big thankyou to all of their team..
Gave my information when accident happened and was very helpful but then nothing for months then they lost the info I gave them so I sent it again and sent 6 emails and nothing so that's why I have given 1 star
Literally the hardest company I have EVER had to deal with!
I had an accident that wasn't my fault almost a year ago (Literally nearly our 1year anniversary!) I'm still no closer to getting anything sorted or finding out whats happening! No updates, no contact from them, I can never get hold of anyone when I call, and IF I do finally manage to speak to a person, the member of staff that I need can't answer my call or isn't available and staff are generally really rude and uninterested.
I decided to pay more for my car insurance this year purely so I don't ever have to deal with these people again! Terrible!
You really expect to take part of the money I get compensated?!
Right from the start of my claim I could not fault anyone and everyone involved did an excellent job, you have my appreciation for all your efforts to resolve my claim. Thank you
12 May 2016 Ok so I have read the reviews some good most bad!, the 1st stages of the claim have been good, Sylwia Werner has been very informative and helpful so far.
17 June 2016 still waiting for medical report from medical check 31st May 2016 under going physio. i guess these things take time as solicitors do battle where do people think that a claim can be done anytime sooner than 3 months is beyond me. solicitors generally are very busy people
If successful completion and compensation payment 5 stars will be added fingers crossed.
52 year's old and my first accident. I didn't know what i was doing or had to do. But one call answered all i needed.... Very friendly, always on hand when i called, not that i needed to much, as everything was done for me. I never had to wonder what was going on with my case as Carpenters kept me updated. Though i would like to say a lot more about the solicitor that worked with me, i have to say everyone i spoke to was more than helpful...Thank you so much for making a bad time so much easier.....Yolande
Excellent customer service from the legal adviser who was dealing with my claim Shirley Forsyth. Could not have asked for better service and communication throughout my claim.
Not very happy with carpenters so far and my case has only just begun. Poor customer services unable to contact anyone in the office also put wrong info on claim form. Still waiting for reply
To be honest at first it was brilliant reports come bk quick medical went fine then they sed they were taking 25% of my claim so I tried to inquire about this as the driver in the crash did not get 25% taken off .long story short got put threw to Beverly Powell who was rood .her attitude against me was bad this was 2 week ago so I left it but today I ring bk to sea if Beverly had received the insurance policy that I sent 3 times she sed she not received it.long story short her attitude again with me was we have taken the money there's nothing you can do to dispute it is asked you for the documents and you dint send it.wich I did so I replied why are you speaking to me like this your attitude is aporling I'm only trying to enquire about this 25% thing.beverly replied I'm bizzy and put the phone down on me .so I spoke to the manager eve she called .brilliant she was same as abbygail green they helped where help was needed. It's peaple like Beverly Powell who let the team down .over all report brilliant team apart from Beverly I would advise peaple to go with them just avoid Beverly as she has no respect for people where the victim .but don't let this put you off as all other team members are brilliant 5 star to them just avoid Beverly Powell. Thanks
i found that after a lot of changes in solicitors that James lello was by far the best person i have dealt with at carpenters and he is the reason that i gave five stars he very calm and supportive from day one
I was v worried after reading reviews that it was carpenters dealing with my first accident claim. But i had my personal injury claim in just over 3 months from my accident. If i sent emails i always had a fast response and always someone available on the phone when i rang. Good customer service
Slow slow slow slow slow slow slow. And minimal correspondence, from a person who is a 'claims handler' not a solicitor. Everything requires chasing, at every stage. A minor RTA in April 2012 remains no closer to resolution in January 2014.
I hate ambulance chasers and solicitors appointed by insurance companies, and should have used a local firm instead. Avoid if you can.
My original post was 10 months ago and my accident over 13 months now. The driver of the other car was banned from driving for 6 months, received over 150 or 180hrs of community service plus a small fine. My injuries are on going to which i have received some physio and some treatment from a chiropractor.
My Carpenters case handler was absolutely useless so i was assigned a manager called David McGuire who is even more useless than his colleague before him. He never rushes to chase anything up. He takes days and days to respond to a simple email. Months i had to wait for a chiropractor and that's because i emailed him asking what the hell's happening. I've waited months for an MRI scan that he still hasn't sorted for me but tried to take credit for one that my own GP arranged. This guy is supposed to be a manager and has now told me i won't be getting any expenses for all the travelling i've done over the past 13 months or at least guarantee i will.
My ESA benefits have stopped due to me not attending medicals because of my accident and injuries as i refuse to drive the long 80+ mile round trip on my medication, i have severe pain and road rage now since my accident and have lost the love of driving, i just do shorter journeys if i need to.
Mr Magoo, McGuire say's the conviction of the other driver has no relevance on my case towards my injuries which i find appalling. Surely if someone is found guilty in a court of law of reckless driving and have admitted liability i should be getting all my expenses back on top of what ever the compensation amounts to?. I HAVE DONE NOTHING WRONG HERE BUT BE INVOLVED IN AN ACCIDENT THAT WASN'T MY FAULT.
Due to these long delays since my accident with the sluggishness and NEGLIGENCE of Mr. McGuire along with my injuries suffered and added stress lately i could find myself homeless soon. I have rang Carpenters twice today to make another complaint but twice told everyone is away from their desks, what a surprise.
Very disappointing, awful company service and attitude, My claims handler was Gemma who was rude and un-helpful when I had said that I was not happy with the physio company that was proposed by their agent. I then asked if can have someone else deal with my case for which she replied bluntly only if you have a valid reason why for which I had to tell her. I then asked to speak with a manager who was also rude and defending her colleges poor advice & level of respect for a customer. Her name was NIAMH so she said however I doubt it was a manager at all but more than likely the girl next to her acting as one.
DO NOT USE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! One star is entirely too generous for this "company". This "company" contacted me after I was involoved in a road traffic accident in 2015. Since then my case has been "handled" by more than 5 caseworkers all asking for the same information and no progress being made since then. Their communication is absolutely appaling. After 5 years they have written to me in an attempt to have me pay them for their "time" as they have failed to gain any financial profit from my case. This is NOT a legal company they are CROOKS! Please DO NOT engage them in any way if you have any sense. You are better off hiring your own solicitor or finding a credible solictor to handle your case. I will be making a formal complaint to the Ombudsman and highlighting my experience on my Youtube and social media accounts. DO NOT USE!!!!!!!!!!!!!!!!!!!!!!!!
This review is for an employee of Carpenters called Naaiem. Naaiem dealt with my case and was very helpful and prompt.
I would give Carpenters as a whole 3 stars this is because my case was first dealt with by another member of staff that was not very helpful and did not answer emails or the telephone. If you ever want to call Carpenters you will rarely get an answer and it costs a fortune per minute.
I had my accident in April 2015, Carpenters were the appointed solicitor by my insurance company. I have been passed through three different solicitors in this time and none of them have been efficient enough to move the case on at a realistic pace. They still haven't put the claim to the third party after two and a half years. I can go month's without any contact despite regularly emailing. Would not recommend to anyone, you are better to go no win no fee !
I have been very impressed by the service provided by the Carpenter Group during my claim. They have been helpful and understanding throughout the whole process. I would highly recommend them
Well where do we start with good old carpenters? (They're not even worthy of a capital C).
My case was passed to carpenters from Hastings car insurance, little did I know it would be almost 9 months of stress, worry and frustration dealing with these clowns.
You have to chase, chase, chase and chase some more just to get a basic update from them. There was a period of almost 3 months where I didn't hear a word.
I assume my initial handler left the company as when I hadn't had a reply to an e-mail, I got a reply 3 weeks later from another woman who informed me of the stage my case was at and that she had been assigned to it. No surprise that NOTHING had been done in regards to my medical report being disclosed although I have, in writing, apparent confirmation that this was done a month previous.
Don't ever bother ringing their office as this is a premium rate line and they won't answer it anyway. 20 mins was the longest time I had to wait for a call to be answered only to be told my handler was on annual leave. Obviously don't know how to use their out of office feature on their e-mail.
The fact they state on their website that Our focus is always on our staff, our clients and their customers, we re all about people (I suspect the only people they care about are their own) and Our quality service is measured and delivered against the highest industry standards is an absolute insult to my intelligence. It's actually rather amusing reading it as it's such drivel.
Please, whatever you do, don't bother with these jokers as they will consistently take the P. and charge you for the privilege.
The fact that my incident was no fault of my own and that I was effectively the victim in this scenario didn't seem to bother them much and not at ANY point did I get the impression that they cared about my case. They actually exude an air of "we couldn't care less" that stinks to high heaven. I'm surprised they actually publish their office address publicly, I imagine there to be thousands of disgruntled customers waiting to take the door off its hinges.
I did get my payout eventually and when it finally hit my bank, I was more excited at the fact that I then knew, I wouldn't have to deal with this bunch of amateurs any longer.
Cheers carpenters, if I never have to use you again it'll be too soon.
Husband has been dealing with this company for two years. Their lack of communication is abysmal. You have to constantly chase them up, emails are not answered, case passed on to Lindsey Fisher three weeks ago, phoned at least twice a week, phone rings and rings no answer. Constantly being passed on from expert to expert even though they all agree what is wrong, avoid using this company for any claim. They want to drag it out for months and months on end for the same answer they had months ago. I am not happy at all and they are causing my husband endless stress, am going to be taking advice from ombudsman for the way my husband has been treated as a client. Follow up: Had a phone call off person below who explained a few things. Asked me to change the review based on this, I replied that although he had explained a few things my issues with non communication still stand so I would edit it when they have proved themselves. Could not get hold of the solicitor on my case for two weeks befor Christmas, phoned yesterday low and behold she is not in the office and computers are down, phoned today to speak to someone who has informed she is off until mid January, reaching my two year mark dealing with this company, I am awaiting an experts response which very well she could have, hence why if she is not in the office the case should be passed onto someone else. Please be VERY aware when dealing with this company, I went with them as my insurance advised it, look elsewhere and do not put your trust in them. Two years dealing with them endless stress caused trying to get hold of them when I also am busy and have a job to do! You feel like they are working against you not with you, not what you expect from your own solicitors.
I have had a awful time with these people DONT USE ThEM I was passed to them by my insurance provider My claim goes back 2 years I was involved in a car accident and the other party admitted liability so therefore things should be straightforward !!! NO I've been passed to 20 different case workers for different reasons to delay my case I personally think this case will still be on going in 10 years time !!! If you telephone them it cost a small fortune it appears to me that they are a con and just trying to make money out of you
I was involved in a motorbike accident over 3 years ago and Carpenters, as my insurance lawyer group took care of my case. The start was quite slow, I had to resend the same documents a few times, the first lawyer was replaced by a second one, and the second one by another but I must say, Mr Phil Coggins did an excellent job, he sped everything up, kept me up to date, was thorough and answered any of my questions I had. I know some cases are difficult and there are a lot of paperwork that needs to be filled in, and for us - the customers - some things might seem uneccessary but the lawyers know exactly how to approach each case individually, they probably also have to deal with the client's frustration etc... So overall I'm happy with Mr Coggins' approach and help I received. Always polite, helpful and professional. Thank you.
I have been extremely impressed with Carpenters Solicitors. The level of service has been excellent! Staff working on my case have been professional and fully committed to ensuring that I was informed at all the various stages. I would highly recommend Carpenters Solicitors for their range of legal services.
I've been waiting to settle an non fault car accident in April 2016, my claim has been dealt with by 4/5 different solicitors withing carpenters, trying to explain to them how stressful this is getting they don't seem to listen, I had to push to get my counselling as there was delays in sorting it, my sons claim has been settled and as judge order some of the money to my son (special educational needs), the judge ordered it to be paid within 21 days, 2 week after the 21 days still nothing, I have never dealt with such solicitors.
Finally my case is about to be settled after almost 19 months as the other party tried to argue every detail from the damage to my car to the injuries I received, despite admitting fault at the scene for reversing into me as I drove past. What should have been a simple case dragged on & on through no fault of carpenters. It was so frustrating but that's just the way it is, these things take time. My solicitor Naaiem was adorable, charming & exactly the right person to keep my spirits up when I contacted her to moan about what what was going on. I'm sure the law firm will make 10 times what I will receive, but that's because I haven't spent years getting myself a law degree. I'm happy with the service I received overall.
Would never ever recommend you are constantly ignored and the phone is hardly ever answered and when it is your spoken to rudely and fobbed off! They don't care how much your suffering physically and financially, I dread to think how the end of my claim will be dealt with quite frightening really!
Ok, had to rate 1 star, it would be minus stars but there is no option for it.
I have to say that this solicitors is the worst I have ever came across, open and shut case tbh, a lady drove into our passenger side on a mini roundabout and admitted responsibility straight away, carpenters were on it straight away, physio booked, courtesy car ready and payout for my partner and her car within 7 month, that's all great but then they had to deal with me, the passenger.
It's been 1yr this month and it's been hell, I've had 2 letters in a whole year, it took this company 3 months to get my medical records and a report from their medical professional, everytime I ring my case handler I get the feeling that she wants me off of the phone as soon as possible, I managed to get through last week and had some hope after she had said everything should be resolved by the end of the month, but no, now I need another x-ray before my claim can even be valued, oh and they need my physiotherapy records which will only add more months and months to my claim, bloody ridiculous considering other firms can do this whole claim process in a few months from accident to payout, please, please, please don't use this company for any legal needs, they are a joke.
I would highly recommend Carpenters Solicitors. They provided me with excellent service and kept me up to date, both in writing and via email every step of the way through my car insurance claim. Thank you!
Without any shadow of a doubt the most incompetent, deceitful, rude and morally bankrupt company I have ever had the misfortune to deal with. Not only that I also had to endure one halfwit who slanderously suggested I was money laundering despite them having had written instruction from their client to act on his behalf during his absence. Avoid this company like the plague, they are beneath contempt and lie whenever their mouths open.
Nicky Johnson of Carpenters dealt with my claim and eighteen months after the accident, a settlement that I am happy with has finally been reached. Nicky kept me well informed throughout the whole process and communicated with the other party on my behalf. He was happy to answer any questions I had and give his advice. I would recommend Carpenters for motoring and injury legal services.
I was approached by Carpenters in regards to a claim I had back in June 2016, I was given all the promises in the world on how my claim with be handled, how I would get a step by step update on the progress on my claim. But it was all lies as the customer I didn t have any idea who my claim handler was, I hadn t received any form of correspondence via post let alone a phone call from my claim handler. My experience with the company has been the worse, pathetic service very poor with communication as communication with customers is supposed to be the key to run any business let alone a legal service provider, there have been many times I have picked up the phone to call the firm I get through to reception and I get transferred to a never ending ring WHAT A JOKE!!! As well as my medical report utter and complete joke!! As a customer I have tried calling the firm many times on updates when that never worked I emailed the firm but just the type of business they are no communication still it s come to a point where I m begging for a reply. Please avoid as much as possible I have no choice but to stay as it s taken longer than usual, Dealing with the company has caused me metal torture stress anger, through the whole process I feel like the firm has worked against me. I should have done my research before giving this firm my claim to be handled. My deepest sympathy goes out to all the other customers who went through the same. NEVER AGAIN WILL I USE THIS SO CALLED LEGAL SERVICE PROVIDER.
Amazing, simply amazing. Constant updates. Friendly staff, all the things you need to feel at ease at a difficult time. Sarah Sandison WAS great. Couldn't of asked for more. THANK YOU SARAH......
carpentersgroup.co.uk
