Andy Burney

Review of Carpenters Solicitors

Well where do we start with good old carpenters? (...

Well where do we start with good old carpenters? (They're not even worthy of a capital C).

My case was passed to carpenters from Hastings car insurance, little did I know it would be almost 9 months of stress, worry and frustration dealing with these clowns.

You have to chase, chase, chase and chase some more just to get a basic update from them. There was a period of almost 3 months where I didn't hear a word.

I assume my initial handler left the company as when I hadn't had a reply to an e-mail, I got a reply 3 weeks later from another woman who informed me of the stage my case was at and that she had been assigned to it. No surprise that NOTHING had been done in regards to my medical report being disclosed although I have, in writing, apparent confirmation that this was done a month previous.

Don't ever bother ringing their office as this is a premium rate line and they won't answer it anyway. 20 mins was the longest time I had to wait for a call to be answered only to be told my handler was on annual leave. Obviously don't know how to use their out of office feature on their e-mail.

The fact they state on their website that Our focus is always on our staff, our clients and their customers, we re all about people (I suspect the only people they care about are their own) and Our quality service is measured and delivered against the highest industry standards is an absolute insult to my intelligence. It's actually rather amusing reading it as it's such drivel.

Please, whatever you do, don't bother with these jokers as they will consistently take the P. and charge you for the privilege.

The fact that my incident was no fault of my own and that I was effectively the victim in this scenario didn't seem to bother them much and not at ANY point did I get the impression that they cared about my case. They actually exude an air of "we couldn't care less" that stinks to high heaven. I'm surprised they actually publish their office address publicly, I imagine there to be thousands of disgruntled customers waiting to take the door off its hinges.

I did get my payout eventually and when it finally hit my bank, I was more excited at the fact that I then knew, I wouldn't have to deal with this bunch of amateurs any longer.

Cheers carpenters, if I never have to use you again it'll be too soon.