Craig Hammond

Review of Carpenters Solicitors

Ok, had to rate 1 star, it would be minus stars bu...

Ok, had to rate 1 star, it would be minus stars but there is no option for it.

I have to say that this solicitors is the worst I have ever came across, open and shut case tbh, a lady drove into our passenger side on a mini roundabout and admitted responsibility straight away, carpenters were on it straight away, physio booked, courtesy car ready and payout for my partner and her car within 7 month, that's all great but then they had to deal with me, the passenger.

It's been 1yr this month and it's been hell, I've had 2 letters in a whole year, it took this company 3 months to get my medical records and a report from their medical professional, everytime I ring my case handler I get the feeling that she wants me off of the phone as soon as possible, I managed to get through last week and had some hope after she had said everything should be resolved by the end of the month, but no, now I need another x-ray before my claim can even be valued, oh and they need my physiotherapy records which will only add more months and months to my claim, bloody ridiculous considering other firms can do this whole claim process in a few months from accident to payout, please, please, please don't use this company for any legal needs, they are a joke.