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Review of Carpenters Solicitors

I have to agree with the majority of the comments ...

I have to agree with the majority of the comments here about how extremely poor their customer service is. Firstly , all correspondence meant for me has gone to the passenger of the vehicle whom was in my car when i was hit. I have e-mailed many times but no response , i have called on more than 20 occasions in the last month alone and about twice someone picked up the phone to let me know they will pass a message on to my handler and she would call me back which she hasn't done at least once, and they have an 0844 number which should tell you how much they value Customer service. All i wanted was an update on my case , what is happening but nothing . the only correspondence i have received from carpenters was the letter stating if you want to proceed your claim with carpenters. Pathetic service , extremely poor handling of customer queries. I started this claim 6 months ago , of which carpenters has only dealt with it since 4 months ago . Are you guys not getting paid for this? because i think you are forgetting that you are getting paid for this service and the return for the customer is nothing... DO NOT GO WITH CARPENTERS , i shall be going elsewhere because i have had enough of their bullshit