Cabelas Corp. Review

The Cabelas in Greenville, SC has some of the poorest customer service and racist employees I ve ever experienced. My son ordered a rifle from a different Cabelas and had to pick up only in another Cabelas store. These idiots in the gun department didn t want to help. After doing all the paper work one of the employee said don t go shooting people and poaching animals. I think corporate need to step in. People like these are the ones that shouldn t be around guns.

Cabela s posted a deal and randomly cancelled the Order - so here you go guys. Get your act together !!!!

Due to a clerical error on the fire arms questionnaire, I am banned from buying firearms from Cabela's as well as Bass Pro Shops for the rest of my life. Seriously! I am licensed to carry in over 30 states with advanced training in firearms, A U.S. Citizen With NO Criminal Record yet Cabela's, Corporate policy has sentenced me to a life time ban based on a clerical error. Forget the loyalty points! show some loyalty to your customers. Case # 4175083. Is there any one in corporate that will stand up for me and rectify this matter ?.

Absolutely disgusted with customer service and value of customerthere's just no excuse to have two people working their past me up continue the conversation and not once. To ask if I need any help or have any questions stayed in there for about an hour and 40 minutes total and by the time I did get the help the store is closing and the guy said sorry we can't sell those products after 7 you should have came earlier I never even want to hear the name Cabela's worst shopping experience ever definitely negative 5 Stars

I experienced the worst customer service not only after system error, employee error but then an extremely rude supervisor offering no assistance in correcting their mistakes. After 1 1/2 hrs on the phone, 4 different people and being disconnected and not called back still nothing. I could care less about their products at this point I will never purchase another item from this establishment!

Took my son to the Farmington, Utah store location. We spent over an hour while he carefully selected enough lures to spend a 50 dollar e-gift card. When we went to cash out they told my 11 year old boy they do not accept e-gift cards in store any longer. Instesd of causing a scene or arguing with the cashier we left the store. It is dissapointing that they won't honor their gift e-gift cards that have their company name on them when they have before. I looked again on line to see if there was anything on this new policy. And nothing was found. It even says they accept them both in store and on line. We'll order what we can with the 50 dollar gift card on line. And then we are done with cabelas. Sad that we have spent so much money and time over the years at this establishment to have the customer service die. From now on we are no longer cabelas/basspro customers.

I have always appreciated Cabela's and there customer service but there website has become garbage with the most recent update. It will allow me to complete orders on certain things but on one specific type of item it says they have in stock then it freezes before check-out. I have tried to complete this order several times and have even allowed the computer 3 hours to load the page. I think the item isn't in stock and the website is falsely advertising it as in stock. Why can I order other items but not this one? There is something very wrong with the latest system update. Also it taunts you by sending an email later on that you forgot something in your cart and it is out of stock.

i have purchased 4 guns from 4 different manufacturers at cabelas. 3 of them have been defective . the 9mm s and w will not shoot straight and the rear sight slides out of the dove tail constantly. the chicago type writer was fired for about 30 rounds and the shell extractor broke. these two were returned to the manufacturer and allegedly repaired . after almost 4 months they were returned to the store, then it took 4 hours for them to return my property. the third one was a stoger that i used herters shells which are an exclusive cabelas brand. and the shot gun literally exploded in my hand after less than 200 rounds. when i brought the gun back i was asked what i did to the gun and repeatedly brushed off because the gun counter manager was not available. All they wanted was to get the gun away from me so it could be "returned". I took it home with me. When my wife called the branch manager to arrange an exchange for a new shotgun or work out a credit there was a heated discussion pointed at my wife blaming the manufacturers saying they only sell the guns. In short there is no way that i will ever buy another item from the tullalip cabelas and i am selling every single item that i have bought there.

I have a Ravin crossbow they sell it and Ravin said they could fix it and restring it. Guy said none of them had no clue but would call and figure it out, it would be done first thing Monday morning. Called at lunch and they haven t touched it. Called at 5 stayed on hold for 25 min of please hold called again at 6 same thing hold asked if they could call me back. Let s see if I come back and spend $2000 again.

Question for Cabela's during this pandemic. In recent months every store I frequent has employees wearing masks. Many stores request the same from their patrons. I ask you Cabelas - why weren't your employees wearing masks when I shopped there on 6/9/20? I was deeply disappointed and won't be shopping there anytime soon.

I only deal with Cabela's when I've exhausted every other possiblity. A few weeks ago that was the case when I decided to have a gun transferred from one their Texas stores to my local store in Lacey WA. Literally impossible to get anyone to answer the phone in Lacey. Many times I've had to drive there just to see for myself. The last time I spoke with the store manager about it she was defensive and standoffish instead of taking responsibility for her employees. Everytime there's an excuse: people quit, understaffed, it's busy, etc...It' actually unbelievable that this company stays afloat. 2 Stars and 50 reviews! Wow.

This occurred at the lacey store. Complete and utter joke. I went to purchase 2 handguns on sale and got a delay, which happens that's fine. I then am alerted to a proceed but cant pickup the guns because an employee sent the paperwork to the local agency which caused another delay until the 20th. Now I have to wait another 2 weeks which is after my wifes birthday (no gift for her now) and I'll be out of state from the 18th to the 4th which means its after the 30 day period so I have to apply for purchase all over again. No apology, no explanation at all. The gun counter manager even said "it was a stupid mistake, you look like the type of guy who's made a stupid mistake". Not very bright to call an upset customer stupid! It also flagged me so I cant even purchase a gun ANYWHERE! So it really screwed up my plans for a birthday gift followed by insults and zero attempt to rectify or even apologize for the massive mistake by cabelas. I would buy a gun elsewhere but cabelas made sure to screw that option up. Will never shop here again thanks to the lacey stores incompetence and complete disrespect. I'm not the type to ask for compensation but something needs to be done. I've spent over $3000 here in the last 3 months alone.

Find some other place to do your shopping. I have been a long time Cabelas customer for years. When they run a sale or special online, at their discretion they will shut it down and then send you the cancel order email. When I called them out on it they offered to sell me a different model for $100.00 more for a good faith act. Good faith nothing, I found the same product for $25.00 cheaper on Amazon. No more for me. I spent all my Cableas reward points, canceled my account. Find another more reliable, honest place to shop.

I bought a new S&W pistol at the Richfield, WI store on Sunday. That evening, when I tried to disassemble & clean the pistol following the instructions given me by the salesman, the barrel slide jammed. I couldn't free the slide so I brought the pistol back to Cabela's the next day. The Group Sales Manager (Anthony B.) refused to help. It was my problem now and I would have to take the pistol to a gunsmith. Cabela's doesn't have a gunsmith even though it has hundreds of firearms in-house. Don't buy firearms from Cabela's. Go to a real gun shop.

The Cabela's, in Marysville, Washington, is a joke. My wife purchased a hanggun and, at the time of purchase, she was told she would receive a call, once her paperwork was complete. She never received that call. She had to call 4 times, to actually speak to a live person. At that time, they were able to confirm her paperwork was, in fact complete. It turns out, it was complete 8 days before her call. So, why do you say you're going to call, then you don't? So, we go to pick up the firearm and Chris, was an arrogant, abrasive jerk. We completed our transaction and I went to speak with James, the Assistant Store General Manager. I introduced myself by name and explained our experience. His response was simply, "we'll handle it." When we got home, my wife noticed that the firearm had a red trigger lock still on it, one that can only be removed in-store. So, I called up to the store and asked for James, by name. I heard him speaking over the radio and his response was as if, he had no clue who I was. He was apparently "busy" with other customers. I left my number and I am awaiting for a return call. This will not be the end, I can promise you that.

No stock, store is being ruined by upper management. Used to love this store. Boy has that changed

Since you merged with Bass Pro, I have begun to loath your stores.

1. I ordered a gun, called to make sure my purchase was at the store.

2. I drove 2hours 20 minutes to wait in line for 30minutes, to have an employee tell me they didn t have it.

3. As I complained, quietly to Tony, (a real gem of a personality on this one) he began to tell me I was wrong, and that he wouldn t listen to me if I used anymore adult words. (Although, he said it more rude and snarky than my polite description.) Tony then rudely tossed my paper number at me and said I don t care, cancel your order.

4. Turns out they did have a gun, same make and model that I wanted, but would not sell me that one.

5. I was told by the General manager that my purchase was tied to an ISN number, and that I would need to wait for that gun to get delivered to their store.

6. I explained that I had driven from Traverse City, that I had been told the product was there, and that he or anyone in the store was unable to make an exchange of a gun that I had not taken possession of and sell me one they had.

7. Tony is a class A number 1 terrible customer service and representative for Cabela s.

8. The GM seemed to be a ice guy, but I am sure he just didn t want to deal with it.
9. I left the store without my product, hating this location, and wondering how Tony ever got hired.

10. Since the BassPro Cabela s merger, Cabela s has tanked in customer service, customer care, and it is no wonder that my store experiences have tanked. What did this do? Well, it took my day purchase to another store, where I bought the gun, and 3500 dollars worth of gear and another gun.

My biggest issue,

I am the general manager and I will find out what happened.

How did that help your customer?
It helped him shop someplace else.

Your company and everything it stand for is a joke! We received you magazine that shows the Seekin rifle in it for $599.99. We were told that you can not honor that price by customer service. So then they transferred us to the Green Bay store which was closed for 2 hours. Good way to get rid of customers by the way! Called back and was transferred 4 more times and was told that the price was not honored and that a price change was made. That price change was not made in our magazine and apparently had to ESP it from Cabela to guess that! Every other store honors their commitment to their customers except you! Thanks Cabelas for being a class act!

So I called the Cabela's in Lone Tree Colorado looking for a specific firearm, followed the directions on the recording and pressed 3 for firearms. The Phone then proceeded to ring for 72 times before I hung up and called back dialing the operator this time. The operator looked up the item I was looking for and told me that the store does not have it in stock but that they may have it in the used section, she connected me to the used section where a gentleman answered the phone, after listening to me and that I was searching for a specific weapon promptly told me to hang up go on the website look at their used inventory and if I found it there call him back! I'm guessing Cabela's has all the money in the world and doesn't need to sell any items during the Christmas season!! On the flip side I called Big R, they answer the phone promptly sent me right to the gun desk gym and told me he did not have the product I was looking for but could order it took my credit card over the phone order the rifle and I will have it in four days! Hey Cabela's!! that's customer service!!

Poor customer service and forget trying to get a refund on anything. They're worse than the IRS. Needless to say I'll be doing all my shopping at Sportsman's warehouse.

How can you go from offering a lifetime warrenty on a cabelas product to a 90 day? then not honoring it. when someone paid for a cabelas product before you got bought out they paid for that lifetime warrenty in the price. POS company.

I'd give Cabela's ten stars if I could! Great Customer Service is what I've always got. I have bought things from companies that had bad products and service but never from Cabela's. Like all stores that ship orders sometime you get something damaged and it's not the fault of who ever sells it, I understand it could have been damaged from the manufacture but when I got it and found the damage Customer Service made it right.

Cabellas in Delaware is the worst no customer service call the store it just rings rings rings will never shop there again and will tell everyone I know

I recently purchased an ice auger. With that purchase u get a few free items that were listed in there ad. The store didn't know about it called corporate they said they don't know about it either and can't do anything. I will no longer be shopping at such a poor establishment.

Delivered my boat to Cabela's service center in Huntsville, AL last month. During the 11 days my boat was at this service center no one EVER answered or returned my calls. On day 11 I went to the service center to cancel the work I requested and magically the were finished working on my boat. They worked on items I didn't approve and didn't work items I asked them to work. No one ever gave me a price, just handed me an invoice. I am coming to get a refund Cabela's. Once I told people about my experience I began to hear bad things about Cabela's and reading these reviews reinforces my experience and what I have since heard. Customer service was great up front especially from new hire Matt but ends there. I do not recommend Cabela's boat service center in Huntsville.

these people are bit**es and sell bad boy guns and are fizzzzzzzlwe pizzd
wjeiol

Bass Pro is a poor excuse for an outfitter. Can t imagine why anyone would rep or support a company that can t even back their own products. I will never shop at a bass pro or Cabela s again.

If there was less than one star, that's what I would rate Cabela's. I placed an order for a an item online to be "picked up in store", item stating (available/ in stock). With the order stating "usually ships in 2 - 5 days". Order was placed & my credit card was charged immediately. Five days go by & i never received anything, with order stating online "in process". I go to Cabela's in store to inquire about my order, which they have no records or idea of whats going on with my order. They advised me to contact the corporate customer service number, which was to no assistance. I was advised allow time to process, "should ship tomorrow". Another 2 days go by, & I call Corporate customer service again, & they now advise me "to allow 10 business days to go by" & if I still don't receive anything to call back. I still didn't receive anything or update. I call Corporate customer service back, which their solution was to re-order, in which item was in stock at the Cabela's store, & available for same day pick up. When I went to inquire (in store) about my order, thinking maybe It would be available. After explaining several times repeatedly to several other associates (each with a bewildered look on their faces) they were un able to pull order, & stated that they cannot fulfill my order because "they have nothing on their end" Corporate customer service should not have reordered. When I contacted Corporate customer service back, they stated that the "re order" is in process & until it is shipped, I cannot cancel to be refunded. When the whole reason I reordered was because it was available for pickup in store, now, that "I have to wait for order to ship & process" (ship) when I was supposedly in store. It's to the least to say I will not be returning to Cabela's anytime soon. Worst purchase experience from such a large retailer.

Corporate was helpful in talking over a customer service experience I had.

Your gun library is a total joke, no one ever answers the phone. Multiple attempts to call. Ive left voicemails, emails.. pure craziness!
Dick Cabela would be extremely unhappy with the direction you have taken his stores.

I am frustrated at the moment. I was on hold for 15 minutes and got hung up on 5 times and one of those times I heard someone say watch this and they hung up the phone. Then in the middle of my sentence the guy hung up on me for a total of 6 times. All I wanted to know was if they had a certain climber. The guy tried to talk me down to one of the cheaper options, but I said no. I have NEVER gotten such horrible customer service like I did just now.

I would like to say what a fantastic job Jermaine did at your League City store.
He is a young man that works in the shoe department. He is very polite , patient , and knowledgeable about what I needed. I ordered some shoes online that ended up being to small. Long story short , I met Jermaine. He helped me with the reordering, he recommended some inserts for my plantars fasciitis, that work great, and he made sure I had everything I needed before I left the store.
Great job ! Jermaine.

The League City, TX store allowed someone to use my stolen debit card number (not my card) to clean out my account. Evidently, no ID or anything is required there! Outrageous!!!

I'm not a happy customer. I ordered a gun online from your website. No problem with payment but a problem with delivery of the gun to the store. Instead of being simple and easy like me as the customer being able to just go to the store and pick up the gun from their stock and the company can send the store the gun the replace the stores stock. Let's make me the customer wait longer and mail out another gun to the store. Then I the customer can go pick it up. Probably the last time I buy from you as a company or at least I'll never order online from you again.

Being the biggest outdoor store, are you not able to provide tents/bedding/water coolers and resources to help the people who are devestated by the Hurricane???

My husband who is black and our son who is biracial went into the Louisville KY store tonight to purchase my sonfirst shot gun. He was in the store for 30 min standing in the gun section without one single store clerk asking if they needed help. I am a white woman and while walking to the bathroom alone got asked 3 times if I needed help. It was a disgusting display of racism as we watched the men behind the gun desk ask every white man that walked by if they needed help. It ruined the experience for my son and made me absolutely furious. We will not be going back to this store and hope that someone else reads this and makes the same decision.

Corporate management is nonexistent. The people at the corporate office just put you on hold forever. The people running the gun libraries no nothing about gun laws and would rather keep it that way than to help gun buyers. They don't even know what a Curio and Relic is or the laws that govern them. CABELA'S IS NOT GUN FRIENDLY AND SHOULD BECOME A GUN BUYERS LAST RESORT.

This company shouldn't be in business. They canceled half my order because the product had been discontinued. Though even at this moment the product I ordered still says "IN STOCK" on their website.then when I contacted them to cancel the entire order since the other product went with the product THEY canceled. Still they sent the second product the wanted me to pay to return the product they sent anyways. I couldn't be less happy with my experience with Cabelas/ Bass pro Shop.
I won't want any more gift card from these guys. Stick with real outfitters not these wanna be's. Cabelas and Bass Pro Shop don't care about their customer's just another big box chain store with no regard for anyone except their CEO's and board members. Shop your local outfitters.

Put charges on my Cabelas Visa that shouldnt be there, complained via phone. Told them to cancel c.c.The next month had charges from same companies. All of this on expired c.c..
Called again, they canceled c.c. and issued a new credit card with more of the charges on it
and I had not activated.

I unsubscribed to 87 emails over 4 months ,even opened a support ticket to stop the spamming,they ignore every one of them ,I'll never do business with cabelas or bass pro again.

I placed an online order on 04/18/2020. The order hadn't shipped so I called customer service on 04/27/2020 to get an order status. The representative told me that the item was backordered, that they just received the item that day, and that it would be shipping within 24-48 hours. I called again today 04/30/2020 because my item still did not ship. The representative told me the same story, that it will ship within 24-48 hours. I told her that's unacceptable and I wanted to cancel my order. She told me I couldn't because it was "too far in the process". How can you tell a customer that they cannot cancel an order???? What kind of company is this, the item hasn't even shipped and you're telling me you can't cancel an order??? I will never shop Cabela's again. Piss-poor customer service.

Is anyone else getting fed up with the slow but steady disappearance of the Cabela's brand?

I was beyond loyal for many years, bought their items when I could find it cheaper online, used the Cabelas black visa when a cash back card would have been much better for me.

Then came the Bass Pro purchase.

1st, I tried to exchange a gun case for the next larger size, but was offered a 50%+/- return then a 100% purchase of the next larger size. Cabelas would have never been this nasty.

Now the Cabelas logo gets smaller and smaller on marketing materials, the Bass Pro logo gets larger and larger, the store is filled with casual, often cheaply made clothing, camo was pushed into the back room, lots of out of stock items in the store to go along with the store only discount coupon, and a growing mass of Bass Pro products on the website and in the store.

I realize they paid for Cabelas and do what they want with it, but seeing it move towards being a product line rather than being a proud retailer and a world class brand makes me very sad indeed.

So much for my rant, all I can do is to shred my once cherished Cabelas black visa and start using a cash back card, buy at a better price from another online vendor and say adios to my trips to the Buda store to buy something else that I really do not need.

As I said, this is Very Sad indeed.

We need to start a Texas/USA Wide Boycott of Cabela's and Bass Pro Shops!

Unbelievable they sell you a product that came with a lifetime warranty my Boots are leaking had them just over a year go in to exchange them they tell me after the merger with Bass Pro Shops the lifetime agreement went away so you sell something to somebody and then refuse to honor the warranty I don't trust these guys any further then I can throw them there not to be trusted this warranty is what sold me on them refusing to honor it tells me I'll never ever be back my wife has tore her card and tossed it in fireplace we wont be back and I would suggest anyone else to stay away FAR AWAY FROM THIS COMPANY THEY CANT BE TRUSTED

So I called to order a ice fishing sled on sale when I went to place the order I told the sales person I had free shipping with a code and then she told me I had to pay a sure charge nowhere on the site did it tell me that that doesn't seem right feel like I was scammed I cancelled the order thats not right