Anthony Betz

Review of Cabelas Corp.

I placed an online order on 04/18/2020. The order ...

I placed an online order on 04/18/2020. The order hadn't shipped so I called customer service on 04/27/2020 to get an order status. The representative told me that the item was backordered, that they just received the item that day, and that it would be shipping within 24-48 hours. I called again today 04/30/2020 because my item still did not ship. The representative told me the same story, that it will ship within 24-48 hours. I told her that's unacceptable and I wanted to cancel my order. She told me I couldn't because it was "too far in the process". How can you tell a customer that they cannot cancel an order???? What kind of company is this, the item hasn't even shipped and you're telling me you can't cancel an order??? I will never shop Cabela's again. Piss-poor customer service.