BMW of concord Reviews

Getting the new MINI hybrid paper work, training on its features through drive away was very efficient.

Excellent dealership with a focus on customer satisfaction.

Butch is friendly, not over bearing and knows his stuff. Sammy V is great too! Looking forward to a long happy relationship with them and my new Mini Cooper!!

From service, parts, and sales, I get nothing but excellent service from here. The staff really listen to your concern, they never over sell you on things you don t need. Love this place!

My experience was very disappointing. I will not buy another car at bmw concord ca

Made a deal on car Saturday, booked a One way flight that same day( cash buyer) so I had to wait til Monday to fly out. By Monday morning I was due to fly to pick- up the car I got a notification via internet on my phone that the car was sold! Talk about being unprofessional the sales rep (Seyend) nor the manger Leo Whom I made the deal with didn t even notify me it was sold over the weekend! Knowing I was traveling on Monday! So disappointed with this dealership! Here I thought things were going great! Not to mention I lost my money on the flight! I didn t even get a apology all I got was a text stating if we get another car we will call you! Damn

Fantastic buying and customer service experience at BMW of Concord. Raquel Lopez is amazing and really worked with me to get the exact car I wanted at a great price! Everyone I have encountered has been professional, polite and extremely knowledgeable. Would absolutely recommend for anyone looking for a BMW in the San Francisco Bay Area.

Our salesman was Butch, he was great! He had the Mini ready when we got to the dealership to test drive, he didn t pressure us into buying the vehicle, which is something rare when you go into any dealership. Everyone we encountered was helpful answering all our questions. I m sure we will be back to purchase another one in the future.

Amy Bilson provides excellent customer service. She is not only knowledgable as to what your car needs, but she is also very respectful of you time and schedule. She always has a smile on her face and makes sure you get the best service available. She is an asset to BMW concord. I would recommend Amy to all BMW owners. She will take excellent care of you and your car. I only take my car to Concord because of Amy.

Danny Andrade treated us with kid gloves and made sure everything was correct and to our liking.
Mike Venegas was there for the wonder experience. A great Manager.
Ken Marsh showed us all the bells and whistles and is a gem of a knowledge BMW Genius.
James Stanford was impeccable for professionalism. Well done!
I wholeheartedly recommend Concord BMW and their team of Professionals.
They are the BMW Experience you invest in.

We had a wonderful experience because of Peter, who was extremely knowledgeable, personable and helpful. Thank you so much!

I went in for service, and I was not given a written estimate when I dropped the car off. I was given a ballpark estimate which was not printed. That was the first time I've never received a printed estimate for service at any dealership. I even told the technician that I had a coupon which he acknowledged. When I picked up my car, the final bill was almost double the amount I was verbally told. Buyer's beware... Make sure you get a written estimate when you drop off your car. Otherwise, you will get a surprise final bill.

I have had a very positive experience working with the team at Concord BMW. From the sales staff (Kris) and technical support (Ken), everyone provided excellent Customer Service. My only criticism is that I have personalized plates and no one explained to me the next steps in getting them transferred to my new car. I filled out the appropriate DMV form and went there to have it processed only to find out, after waiting an hour to get in, that the car wasn t in their system yet. If I had been told I would have to wait, I would have!

Fair and honest. Yeah, I said/wrote it. That s my experience with a Jason Krupa and Mini of Concord. And what a great car!!! I love it.
I used the chat function on their website. A few questions answered & I was looking at more car for less money than I expected to spend. Pre-approval done online & the next thing I know, I m driving to Concord.
So, yeah. Fair & honest. And fast. Thank you Jason and Mini of Concord!

I've bought three cars from BMW Concord over the past 8 years. Whether it's a low cost commuter or a CPO BMW, they treat me well and have provided excellent service.

Tony Yuan has been our salesman for the entire time. A salesman at a car dealership for nearing a decade is great in itself - Tony has been courteous and good to work with.

I drive quite a ways to do business with Tony and BMW Concord, and highly recommend them.

I've been to many dealerships around the area, but I always come back here because they are consistently the best for new and used cars. My recent experience with Danny Andrade and Peter Stoumbos was excellent. They are helpful, responsive and just all around good guys. Along with Jason Krupa at the attached Mini dealership, I cant speak highly enough of the excellent customer experience. Highly recommend.

The transaction was smooth purchasing the car. My car was delivered to my job next day. I love my mini!
Thank you!!!

I had the pleasure of working with Michael Chavez at Mini of Concord. Before driving out from San Francisco he ensured that I all my needs were met and provided me with the best offer I found in 3 months of looking for a new vehicle. It was seamless honest and up front no bait and switch tactics! The entire staff was friendly and awesome to work with...I am and will definitely recommend anyone to this dealership! Thank u guys so much for making this the easiest transaction ever!!! Best, Carlos Aguilar and Eric Steckelman

Jason was friendly, efficient and made purchasing my now 2nd MINI amazing!! Thank you!! Zoom zoom!!

I just leased a 2018 mini Cooper S and it was pretty much the most comfortable and actually enjoyable experience I've ever had buying a car. These guys are straight up and sincere, not pushy. Very very pleased all the way around and highly recommend them.

We love Concord BMW. This is our second car buying experience and J V was amazing. He was very knowledgeable of the product and friendly not pushy at all. Happy to say we were in and out with our brand new car quick! Get your car from J V! You wont regret it!

Mark Wilson was AWESOME

Mark made it SO EASY - even FUN

Alice in finance was also LOVELY and PROFESSIONAL

Only challenge was oil change was not completed for CPO purchase - so we must return from 25 miles away this week

Purchased a vehicle. Was assisted by Jason Krupa. He provided excellent service and accommodated my request.

I found the car what I was exactly looking for. I talked to Mike and Tyler, they have profession knowledge and gave me good suggestions. Mike gave me a good deal, I was happy with that. Tyler is a BMW expert, he helped me set up everything what I asked and need. Great shopping experience!

Love the 330i I bought. It was priced fair and I plan on enjoying it for years. The three stars is more in relation to the experience I had with my sales representative. If I had not been in a bind where I needed to buy a car this weekend, I would of walked away and waited for something else regardless of the price. I never felt engaged, never felt "sold", and to be honest I felt more like a nuisance to the person than a valued customer. I feel like he was there to push the paper work and I was lucky to have him even talk to me. I had previously bought a m235i at this same dealership and loved my experience. Infact that was a major reason I was confident in returning to this location. I already know I won't feel this way when I'm ready to buy another BMW again and as a result will look for a dealership that gives me service on par with the awesome product they sell.

We've had a wonderful experience at BMW Concord. Fair prices, honest interactions, and excellent follow up. We highly recommend it!

In a car buying landscape where everyone is happily emulating CarMax by naming their own price and swearing it is their best price (until they have to reduce the price, then that is the new best price).

BMW Concord is not trying to copy anyone. They are truly there to make you happy. They provide an impressive selection of top notch cars and service that exceeded my expectations.

If you are one of the remaining few people (like myself) who enjoys the process of working to make a deal and a BMW is what your heart desires - then go to BMW Concord.

Even though I do my homework, having the product genius explain the features and functionality of the vehicle to me at pick-up was such a luxurious touch. They fully detailed the car and filled it up with gas.

Finding the right car isn t about one factor. If the price is right but the car is wrong, no deal. If the experience is awful it doesn t how great the car is, you ll probably never get to the deal part. Every part of my experience with BMW Concord fit what I wanted (with a little work).

I got the car, the price and the experience that I wanted. If you are getting sick of dealerships no haggle pricing try BMW Concord. They are willing to move on price and the post purchase service is splendid.

KRIS mang was awesome made it very easy and Pleasant experience

Another excellent experience at BMW Concord. We will always come back here for terrific personal and professional service

Nice dealership with a good selection of BMW's. The folks at the parts counter are friendly and effecient.

We ordered our new BMW 430i through the Concord dealership in CA. They offered us the best price when we compared other dealerships and honored that price at the time of delivery. Although they were not the closest dealer to us, we were happy to drive the 85 miles to pick up our car at the lower price. They were very helpful with this process. Raquel Lopez kept us informed on the status of our car when it was being build in Germany and when it was shipped to the Los Angeles area. She was very professional and helpful. The car was ready as promised when we arrived in Concord. It was very easy and straightforward to turn in our 2018 lease BMW car. The BMW Genius, Nick Paz, that met with us was very knowledgeable. He reviewed all of the features of the car and answered all of our questions. We are very happy with our experience with Concord BMW, and we will certainly return to this dealer for any future purchases. We would also highly recommend them to our family and friends.

Great experience @BMW Concord- Kris Mang was very helpful and organized- I ended up driving off with the car of my dreams- no pressure sales was much appreciated!!!

Dec 2020. I was back to Concord BMW to exchange my leased 5 series car. Great experience working with Mursal Popal - efficient and easy process in these COVID times. Highly recommend Concord BMW.

Pricing was very straightforward and my sales rep did not try to up sell me. This is contrary to my recent experience with East Bay BMW. I have also had good mechanical service at this dealership in the past.

The BMW Concord Collision Center is WONDERFUL! The regular maintenance dept is POOR TO FAIR. Keep reading to get the details.

If I could rate the collision center independently- I would give it EXCELLENT across the board. They did a fast, immacculate job on my recently rear ended 2011 535i. Clay, the service manager, handled everything from the rental car to dealing with my insurance company so I didn't have to take off work during the week. I paid my deductible at the center, left my rental and drove off in my perfectly restored car that was detailed ta-boot!

As for the regular maintenance center- its ok but have had poor service a few times. For the record, the service managers are nice and helpful. If something is wrong they do everything they can to fix it. The problem is with their mechanics. They honestly have NO attention to detail and are rather shotty at doing it right the 1st time.

What makes this worse, is when BMW sends you those email surveys, and you give a bad review- they take it out of the earnings of the service managers!! Can you believe it?!? When I heard this, I was appalled. I didnt want my service manager to take the blame for the greasy mechanic who sat on my ivory Napa leather seats and messed them up to high heavens.

Finally, to the BMW Concord people who read these, its not a great idea to only reply to people who write positive reviews. It seems to be consistent with the surveys you conduct- you only want the roses but not the thorns that come along with it.

Several years ago I brought my car to Concord BMW for service and have been coming back since! I love the service and Victor just helped me find the X3 in the colors I wanted with all the packages including the 30e which means I can be environmentally conscious and still enjoy the full power. Thank you Victor Harris, you made buying a new car during Covid a wonderful experience.
Easiest car purchase ever, test drove sanitized car by myself then picked out all the amenities and colors at home. A few days later my car was there and I just did a quick application, signed by docusign and went to pickup my car!

The team at BMW Concord is no less than exceptional! Their product knowledge, selection and professionalism are second to none. A special thanks to Tyler for all of his help. He is clearly elite in the car business.

Outstanding service purchasing a vehicle from BMW Concord! Peter S. was our salesman and we also worked with Michael in the finance department. They were great to work with. We weren t pressured into buying anything we didn t want, such as extended warranties... the no haggle policy was wonderful. Highly recommend!

Great experience with Danny Andrade and the finance lady Jennifer Sims. Danny is the internet sales manager and is a pro. Please see him for your BMW needs.

Purchased my first BMW here and couldn t be happier with the experience. The entire staff was courteous, helpful and a pleasure to work with. Kris Mang and Nick Paz were especially helpful with the purchase and details of the car.

Probably my easiest and smoothest car buying experience ever. Our salesperson, Howard, was great to work with.

BMW CONCORD AND JAMES STANFORD ARE THE BEST!! I WOULD NEVER GO TO ANOTHER BMW DEALER TO PURCHASE A CAR. GREAT SERVICE! GREAT PRICING! THEY DID NOT WASTE A MOMENT OF MY TIME.

My wife vehicle was involved in an automobile collision resulting in a total loss. We were in search of a new vehicle for her. While out shopping she mentioned she wanted a BMW, So I pulled over and we begin to google BMWs. She found one at BMW of Concord. I called to get directions and was informed you cannot just walk in, by the front desk receptionist. I explained to him that I was less than 5 miles away, he transferred me to Michael Heller. Michael told us come in and immediately begin to do all he could to help us with purchasing the vehicle my wife wanted. Our first experience with BMW was an excellent one because of Michael. And, after getting home he called to ask how did my wife enjoy her ride home in her new car. It would be hard to top this kind of service.

Michael is the person to see at BMW of Concord.

We had a very positive car buying experience. The staff was very friendly and professional and made the whole process super easy, quick and painless. The facility is very clean and immaculate - befitting that of a high-end dealership. We purchased a great quality car at a great price and would highly consider purchasing our next car from them.

I had a tremendous car-buying experience at BMW of Concord and Kris Mang. I initiated contact by Internet, Kris responded quickly and helpfully answered some basic questions about the used car in which I was interested, and then we scheduled a convenient time for a test drive. Kris was professional, flexible, and responsive. I returned to the dealer the next day with wife and we completed the sale (which involved a trade-in). The entire process was done and dusted within 48 hours. The price for the BMW was fair and reasonable, as was the price that we agreed for my trade-in. The usually-dreaded meeting with the finance manager also went smoothly, without any unnecessary melodrama or time. I would not hesitate to recommend doing business with Kris or BMW of Concord.

Just called to setup a PPI and after being routed through no less than 6 different people, I was informed that you BMW Concord does not do PPI's. If you do warranty and service, then you do PPI's. Everybody knows this. Unbelievable and unimpressed.

And maybe I'll clarify here, since the lady who told me they don't do PPI's had to ask what it is.

BMW Concord - a PPI is a Pre Purchase Inspection which is a simple check over a car for accidents, suspension/brake wear, engine/sensor condition, etc. Very common procedure.

The customer service was good but could be better. The first car we looked at was the one we wanted to buy but couldnt the same day due to license and dmv issues. When we came back four days later the car was sold, but the guy who was helping us never told us it was sold until we were standing in the lot looking at another car. The knowledge of mechanical and spec details needs to be better with the employees. They couldnt tell me anything I couldnt just google on my phone. The guy who did our finance was a lot more professional and had more knowledge in his specific area. I was going to buy a BMW even before I walked in the door which I believe is like most people. I wanted to have a welcoming experience with people who are experts at everything BMW, I did not receive this.

I bought a car here. Despite the situation due to the pandemic, everything went very smoothly. I liked the honesty about car maintenance and its history. Thank you Howard for the great experience!

Jason was really great to work with. He was the only person across multiple dealerships willing to work with me and get me a great deal.

My internet sales rep, Kris Mang, was so easy to deal with. Very politely showed me a 5 series but I'm not a 5 series guy. Brought the wife back and we found a great CPO 3 series for me. Kris was willing to move the entire lot of cars so I could drive it. We couldn't agree on a price that night, but I checked in with Kris a few days later before driving to another dealership. We agreed on a price and the entire Concord BMW team stayed late to get the sale done. I don't know what I was expecting but Concord BMW really impressed me and I'm not easily impressed.

My husband and I recently acquired our 4th BMW from Concord BMW. Although our previous salesman has since left this dealership, we were treated with the same care, attention and level of service we've come to expect from this dealer with our new salesman Billy Billoo. Billy took the time to listen to what our needs were and helped us find the best fit for us! If you are in need of a new BMW, do not hesitate to visit Concord BMW and ask for Billy!

Have I bought a car from here? No... Have I done a test drive? Sort of, let me explain. When I lived down the street some years back, at this dealership. They had some kind of drive a BMW and raise money for Cancer research. Sure, why not. Who wouldn't want to. I've only driven a Beamer once, so far. They were way cool here to host this event.

Danny Andrade and the team over at BMW Concord are absolute pros. They made the process of buying my second BMW i3 quick, pleasant, and hassle-free. I cannot recommend these guys enough!

We had a great experience at Mini Corcord today. Robert, Sergey and Zack were very kind and helpful. We re extremely happy and excited about our new Mini Countryman! We couldn t ask for anything more.

I had a really good experience dealing with Concord BMW and Michael Heller (and Ken too). Everything went very smoothly and I am delighted with my new X2 BMW. Of course, since I wanted a very special color it took a while for BMW to build my car and get it delivered over here. But it is certainly one of the most beautiful cars I have ever owned.

Thank you Mike and Ken, and thank you Concord BMW.

No pressure, excellent customer care, very friendly staff.

Thay take good care of you and the service is even better thanks

Got what I wanted. Nancy listened to what I wanted, made it easy with NO pressure.

This is the best car leasing experience I had. The sales Rob was extremely helpful during the whole process. He helped me to end the previous lease two months early without any penalty/fees and I am able to get credit back with the mileage I did not use. He answered all my questions in details for different year and model cars. I originally thought their deep holiday discount offers on their website were some sorts dealer games but ended up they hide nothing behind and do just what they say on the web. We arrived the dealership kind of late (1 hour before they close) but I was able to close the deal and drive the newly leased car away in about an hour and half. I am very pleased about this leasing experience!

Amazing Service. Happy with my purchase and how smooth and easy everything was.

Our first interaction with BMW post purchase was great!

I visited the BMW Dealership in Concord to have my vehicle serviced recently & while waiting was met with a warm welcome from sales person Billy Billoo. Although I had not planned to purchase a new vehicle during this visit, I was so impressed by Billy and his customer service that I agreed to look at what they had to offer. Needless to say, thanks to Billy & the wonderful team at BMW I left with a brand new car that I am very happy with! Billy's knowledge & expertise were clearly evident that he knew the business & how to connect with his customers.

Courteous and quick! One of the most painless car buying experiences I ve had

I went in to talk with Tony Yuan about a X2 today. I wasn't planning to make the purchase on the same day. That said, Tony was able to get me such a great deal and work within my very specific delivery time frame, I couldn't not buy the X2. Throughout the process, I didn't feel pressured or rushed. It was a great buying experience and I'd recommend Tony if you're in the market for a BMW.

Thumbs up for Claro and Sergio they were very patient and helpful in helping me find a new mini. I'm a concord mini customer for life!

They were friendly, helpful, and informative. Fixed my radio

We were looking for a mid size SUV and we were working with Mrs
Jemille Alongi during our consideration phase. Unfortunately we had a very unpleasant experience. Mrs Alongi seemed to be offhand with us, and when we were changing our choice from a silver to a graphit colored car she reacted with disappointment and frustration. I can understand that being a car salesman isn't an easy job, I expect to work with professionals, though. This kind of behavior was just not what I expect when I buy a premium car. Additionally Jemille Alongi ghosted us more or less after the preferred car on our end was sold, with the reason there wouldnt be any upcoming options for a similar price. I don't believe that. If there is a car for a certain price that is used, it's a question of time until something similar appears again on the market. Yes... thats then more a question of effort and patience, that was lacking here from my perspective. So we ended up buying a Volvo and you guys missed an opportunity to keep a BMW customer. Not to mention that we switched our sales person before working with Jemille here at BMW in Walnut Creek. Can't recommend going here. 2 stars for availability in communication until it failed.

Friendly, courteous , knowledgeable staff. They were attentive to my needs while keeping public safety at the forefront of my visit. Not to mention I bought an amazing car. A+++++ Dealer.

We had the smoothest car buying experience with Howard L. All of our questions were answered before the test drive and financing took about 20 minutes via DocuSign. Ken M. showed us how to use iDrive and all the other tech specs. Everything was quick, easy and there was no pressure to buy. We highly recommend Howard and the rest of the team at BMW Concord!

Both Mark and Tony at BMW concord were so helpful in finding the right car for us. The process was quick and easy and they were friendly and fun to work with. Thanks all at Concord!

Sayed was exceptional. He went out of his way to get me a very good deal. Appreciate all the folks at Concord BMW!!

Butch, our salesman, was engaged throughout the entire process. Not only did he share some of his personal experiences, but also was understanding of my own preferences. Sergei, the sales manager, helped secure the deal and also notified me of issues that I wasnt aware of on my credit report. Process was quick and the people are genuine and attentive to your needs. Kudos to all and will be a loyal customer for all my BMW needs.

Shilla, the sales person did a great job and did the extra miles by delivering our new car all the way from Concord to Sacramento

Worst customer service ever im a tow truck driver its always a different story so some service adviser dosent have to work

Went to Concord BMW dealership based on an advertisement for a Lexus IS250 at $20000. We met with a girl in her office. She then introduced us to a salesman who brought the car around for my son to test drive. Son was interested so we tried to negotiate a better deal. Salesman would not budge off of $20000. Mind you, the Lexus was a stripper model. I said, "are you trying to sell a car or not? " Guy just stared at us. I then asked for the manager and he got up to go. Meanwhile, I tell my son to get ready to walk out if a deal can't be made. Salesman comes back with the original girl and girl says she's the manager. LOL. No deal made, so we walk and go to the Lexus dealership next to them and buy a Lexus fully loaded for $2000 more.

typical dealer service, staff does not care much about return customers. staff and management staff dont have much customer service skills, they are just there to sell cars and handle paperwork. dont expect much more after the sale.

i dropped them to 1 star when i learned that they did not even process my dmv transfer and title. waited 4 weeks and went to the dmv looking for answers and was told that no paperwork were ever submitted. contacted them and toke them 3 days to replied that dmv paperwork never got submitted but i have 3 months on my temperorary registeration, i asked about my title and never heard from them again.

I went to this dealership because I'm considering a new X5. I was greeted by Peter. I told him I was interested in the X5s, and that I was considering a Lincoln MKX and a Cadillac XT5 as well. I expressed I was interested in a model with sDrive and he told me he would go inside to look for one on the lot.

Five minutes later he came out with a key to a vehicle. He said he would try to find it, but first asked if I wanted to buy today. I said no, as I still wanted to look at the other two vehicles, but I was starting my shopping with BMW.

At that point, Peter told me I could "look" at the vehicles in the lot but that he was only interested in helping people who wanted to buy today. How am I supposed to know if I want to buy a car if I'm not able to drive it and be shown the features? Because I want to compare BMW to its competitors before I make a large purchase, I'm not worth the time?

I was extremely displeased with my experience at this dealership and if I do purchase a BMW, it won't be from here. Stay clear !

I had a great experience purchasing Mini Cooper S 2 Door. Jason and his assistant helped us to make an informed decision and ensured that the purchase process was smooth. Test drive experience was fantastic. It was an ideal car purchasing experience. I'l highly recommend

Just bought the coolest car at Concord BMW.
These guys are great!

Raquel the Sales Manager, Dakota the BMW Genius, and the finance manager were all super helpful and easy to work with!

I always have a great experience at Concord BMW. I highly recommend!

Everything was handled in most professional manner.

The sales team was outstanding however my previously turn-in leased vehicle terms were not what was agreed upon. I had requested 15K per year from the finance officer yet only received 12K. This resulted in a payment penalty at lease end. To avoid this happening to you ensure you read the lease terms carefully despite what is agreed upon verbally. Mistakes can happen so Trust but verify. Had the previous finance officer been accurate. I would have rated 5.

Jackie, Tyler and Dan were all great, took great care of me.

Smoothest car purchase ever! Michael was awesome from start to finish. Made it a great fun experience. From the test drive, to paperwork, to ending deal and driving car home. Was nothing but a great experience. If you are in the market to purchase a vehicle stop by BMW of Concord and see Michael Heller in sales.

Zack in finance made sure I got the best rates and extra warranty packages that fit my lifestyle. Worked magic on the numbers.

To finish things off Dakota briefly walked me through the features of my new Bavarian machine. All good people over here that are passionate about the cars and taking care of their customers. Never felt pressured or as if I was being pushed. Just a chill smooth experience! Will be back for more vehicles in future :)

Picked up my 2018 530I from service department. Quick response from personnel after loaner car drop off & check-in. Issue fixed, car washed & cleaned & on my way home in only 15 minutes. Very well organized operation.

Purchased a 2019 Mini Cooper JCW Iconic. This was one of the best experiences we have had in purchasing a vehicle. Sergei, Robert and Zack were the best with customer service! All of the team members were friendly and worked well together. I would HIGHLY recommend these guys if you re looking for a new car! Thanks guys, again!

Thank you Concord BMW for the wonderful car buying experience.I can t wait to pick my car up on Monday.Go see Rob