Sarah S.

Review of BMW of concord

The BMW Concord Collision Center is WONDERFUL! The...

The BMW Concord Collision Center is WONDERFUL! The regular maintenance dept is POOR TO FAIR. Keep reading to get the details.

If I could rate the collision center independently- I would give it EXCELLENT across the board. They did a fast, immacculate job on my recently rear ended 2011 535i. Clay, the service manager, handled everything from the rental car to dealing with my insurance company so I didn't have to take off work during the week. I paid my deductible at the center, left my rental and drove off in my perfectly restored car that was detailed ta-boot!

As for the regular maintenance center- its ok but have had poor service a few times. For the record, the service managers are nice and helpful. If something is wrong they do everything they can to fix it. The problem is with their mechanics. They honestly have NO attention to detail and are rather shotty at doing it right the 1st time.

What makes this worse, is when BMW sends you those email surveys, and you give a bad review- they take it out of the earnings of the service managers!! Can you believe it?!? When I heard this, I was appalled. I didnt want my service manager to take the blame for the greasy mechanic who sat on my ivory Napa leather seats and messed them up to high heavens.

Finally, to the BMW Concord people who read these, its not a great idea to only reply to people who write positive reviews. It seems to be consistent with the surveys you conduct- you only want the roses but not the thorns that come along with it.