BMW of concord Reviews

Part department knowledge about the car 0 or no experience

Getting a new car couldn't be easier than with Concord BMW. These are my third and fourth cars from them. The price is great and the service excellent. James Stanford made the process smooth and easy.

One of the worst bmw dealers I have ever been to. No stock and no options.

Don't use the service department unless you take all of your items of value out of your car! If it comes up missing the management don't care. I had an item stolen out of my car when it was in for servicing, I was told no one seen it "BIG SURPRISE" and I was offered more services for my car to make it right. Really, like I would truss them with my car after that! BE WARE!!!!!!

Another great experience at the Concord BMW dealership. We leased our 3. BMW i3 with the conditions clearly spelled out via email and phone. Upon coming to the dealership, we found no surprises and the lease proceeded as per the provided information. Sumaira Sadiq was very nice and knowledgeable that we could conclude the transaction in a reasonable time. We highly recommend her the Concord BMW dealership.

Excellent customer service! Our sales associate Sheila Lane was knowledgeable and listened to us. I would highly recommend BMW Concord.
I have bought other cars here over the years and they have always been a great dealership.

My neighbor had purchased his BMW from JT and had a great experience so I decided to take his advise and go with him to Concord BMW. I can now agree with him- everything was explained completely to me by JT- I would come back and recommend the dealership and JT to anyone.

Victor Harris was great! He helped us with our trade and allowed us to take our time.

Wonderful experience. Your whole staff is first class. Again...a excellent car leasing experience. Thank you

Robert Mathews was a professional helping us find the perfect Mini Cooper. He really knows all the models but understands what we needed and the right price point. He was helpful through out the process.

No one will return call or send money I am owed through trade in. Disappointing as I love car but the follow through and service from both sales and finance would get zero out of five stars if that was a choice

I can't remember the last time I felt awe inspired by someone who provided excellent customer service. We get so accustomed to the rudeness, the waiting, the hassles that we just get numb. Starting with my first call through my follow up email, Concord BMW hit the mark. WOW! Thank you so much Amy for making me feel welcome, wanted and exactly how a customer should feel!

I highly recommend Sheila Lane. She was super responsive and personable. Her knowledge of the 330i I was looking for was extensive. I m glad she picked up the phone when I called her. Sheila was straightforward and to the point. It was a pleasure working with her. You won t be disappointed!

Great Service from Mike Heller and team. No hassle pricing really is! Low pressure Finance Manager Elini (a first for me) and car was ready when promised!

Took my car for regular oil change last Saturday. I was greeted and checked-in quickly, until I was told my "service advisor" was busy and I had to wait. After 8 min I complained. I was told I had to wait some more. Finally some other service advisor decided to help me. That was after three other customers checked-in and left, while I was waiting. Finally they took my car. When I returned to pick it up that afternoon, it had still an alert message on the dash stating that maintenance was needed. The mechanics failed to re-set it. I complained and that was fixed. I had asked for courtesy car wash. It wasn't done. They gave me a card so I could come back for a free car wash. No thanks, won't drive 40 min for that. On the way home I re-set the pressure monitor (adjusting tire pressure is a common task in those revisions). I noted they did not adjust them properly. My car, on the driver's side inner frame, clearly states the rear tires are to be kept at 38 psi. They adjusted them to 32 psi. The BMW experts don't know how to maintain the cars they sell. Highly disappointing. Won't ever visit that dealership.

Michael Heller is the best at what he does. I wanted an M car but wasn t sure which one. He took me logically from one to the next until I had enough information to know that an M5 was the ideal car for me. At that point he found the perfect car and made it very easy to get the deal done. His values and process are rare in this industry today. I buy and sell a lot of high end cars. I trust his judgment and appreciate his high integrity. We have 3 vehicles from Concord BMW now. Michael is a primary reason why.

Had an issue with the driver door closing, they were able to look at it right away and fix it. Explained what could have happened. Was told if it happens again, since it is a safety issue, come right in.

Super bad customer service and toke so long nothing organized

Purchased a certified pre-owned X2 and couldn t have been happier with the service I received from Jackie. Straight forward, transparent and efficient. Just the way it should be. This is my second purchase at this location and I ll be coming back again!

Had a great experience here last year purchasing a car for my son. They were very friendly and I did not feel pressured at all

I was pleased with my experience from top to bottom. The entire staff was friendly and courteous and they really went the extra mile to get me into the perfect mini for me. Thank you again Claro and everyone!

Denied a deal agreed over email when come in. Cannot be trusted

Great experience at BMW concord. Worked with Raquel to purchase a used car for our daughter. Excellent buying experience.

1. $500++ to replace a coolant hose with connectors ($46 part, I checked)?
2. Two days wait before someone even had a first look at the car?

True, I did not have an appointment because of the emergency situation and I had to just drive in, but for them to not even open the hood for almost two days, is just an insult.

Took the car elsewhere and it turned out that the Concord BMW's quote was not even complete (other mechanic showed me what needs to be replaced and explained why). The shop I used is run by a former BMW racer. Full repair cost was $250 (!!!). BMW genuine parts.

Here is another "interesting" part. Apparently, BMW Concord agents are actually lying (in paperwork) to their management about some services delivered to customers. They are reporting something that was not done, thus creating an illusion of a "perfect" customer care experience".
As I took the car from Concord BMW, agent provided the paperwork, which stated that the car was washed and vacuumed (not that I expected or required this, BUT it was NOT). Report also stated that some basic, complementary multipoint inspection was done. Well, I can't check this part, but seriously, it just doesn't make sense for them to do these "complementary" services BEFORE the agreement about the actual repair was made(it was NOT in my case). Therefore, I have my doubts on this part of the paperwork as well.

So, if you are "stuck" with this particular BMW dealership, here is what you need to do every time you are here for repairs (... this is NOT being "cheap", this us about not allowing the abuse of customer's trust, this is business, ok?):
Get your qoutes and know what kind of repair needs to be done. Ask for part numbers and check prices online. If you see that the prices are lower, but within similar ballpark at several other places, request adjustment. Do not accept the argument that dealership is not going to match "some online sellers out there" (this is what I was told after giving me twice the price quote). Authorised BMW dealerships have parts discount no one else can have, by definition. Alternatively, you can just order parts yourself (should not be an issue for you, especially if you have a loaner car).
Call other BMW dealerships to check on labor rates and in particular on the time it will take to get the repair done (it shouldn't be difficult to get an estimate because you will already know the scope of the work). If the repair is not too complicated, give a non BMW shop a shot too.

I am sticking with my regular BMW dealership, would use towing next time.

P.S. Attached is a picture of my "$500++ issue". A little connector between coolant tank steem hose and upper coolant hose was broken. Both parts were replaced, coolant flushed and special designated BMW coolant added.

Mark our salesguy at Mini of Concord was great. From our test drives to his comprehensive presentation on the in's and out's of our new Mini, Mark provided the best car buying experience we have ever had and we have had several over the past 2 years.
Thank you Mark and we look forward to working with you in the future.

Fantastic experience all around, Michael Heller took care of me and made sure that I was a happy New BMW owner.

Ben the finance manager was great! He helped guide me on the protecting items I needed for my car. Make sure you get the warranty for your car because its very expensive to repair.

Quick turnaround, great value and personable, patient staff.

The positive attitude and energy of the Mini Concord sales team made the car buying process so much easier today. This is the second Mini Cooper Countryman I have purchased through Mini of Concord. They tirelessly presented all buy/lease options and searched deep in their inventory for a vehicle that met all my needs. The entire team at Mini of Concord is pretty fantastic. Robert was incredibly patient with all my test drives and questions. Sergei and Butch went above and beyond to make this transaction happen as quickly and hassle free as possible. Thank you so very much. I will be back soon when I need another Mini!

Wonderful experience at BMW of Concord! The sales associate who was Jackie G was outstanding! I can honestly say I enjoyed buying my car at BMW of Concord

The service dept is so well organized and very courteous.

We had an excellent experience at BMW Concord from the minute we walked in the front door. Mark Salvoni, our salesman, had a tough customer in my son, who was helping me find the right vehicle at the right price. Mark did more than due diligence in this process and found exactly the right BMW at the right price. Mark, his supervisor, and Zack in finance couldn't have made the process easier. I love my car. thank you all. Bonnie

Very very disappointed. Bought a 42k worth used Mercedes from Raquel at this dealership and its been 3 months stuck waiting for my Registration. I am being forced to drive a car with an expired Registration all thanks to their mess up.. They don't have any concrete answers either claiming they don't have title yet. And I never get a cal back. Idk how they were able to sell a vehicle without having a title in possession. I would like to speak to the Manager or else I will talk to my Attorney very soon. I feel mentally harassed and wronged. Don't recommend em to anyone.

Amazing customer service! Thank you Zak and Sofia!

Jason was an awesome sales person and made our mini leasing experience very smooth. He made sure we get the best deal in bay area with that packages that we really need. It was very quick and great experience working with Jason.

Got no attention from anyone just because I was wearing my working clothes ( I do building maintenance). Looks are deceiving , need to treat everyone right , you will never know when you are serving angels

Mike Chavez took exceptional care of us.He made the experience of buying a care a complete pleasure.
He was attentive and patient and all of my idiosyncrasies didn t phase him at all.his attitude is just wonderful. Will recommend him to anyone looking for a mini and use him all the time

Easy to shop for a preowned car at Concord Mini. No haggle car buying made shopping simple. Safely filled out paperwork online was fast and simple!

Ben & Tony were amazing!! They made my 1st time dealership buying experience memorable. It was easy from the beginning to call & inquire about the car & loan etc. They both communicated through text & calls & I felt so in the loop every step of the way. Once I arrived at the dealership I felt welcomed, appreciated & even my son & mom felt so special to be there.

Ben truly took the time to listen to what my goals were with the car, got to know about me & my day to day life to make sure I chose the correct warranty for my new car. Thanks for being patient with me & explaining everything to me multiple times. I appreciated it so much, I know I wasn t easy to please.

Tony you were such a pleasure to have sell me the car. I loved that you didn t treat me any different for being a woman (I have felt the difference at previous dealerships). Tony was so excited along with me!

I was so shocked I was able to acquire about the car & purchase it within 3 days!! All paperwork, loan & everything.I didn t feel pressured or rushed.

I could write an essay about my experience, but just know If you shop at BMW Concord, see Tony & Ben!!

I have owned bmws for 15 years and never been charged half what they charge for service. My car needed a new alternator. They burned out my battery that was brand new and charged us for a reinstall even though it was their fault. 2150 for an alternator to be fixed. Never ever in my life have i paid that much.

Victor was a great help in leasing the second 340 for my wife.

Michael was very flexible, accommodating, friendly and professional.

It was good, service from Sheila was friendly, no pressure and helpful. price negotiation was fine and ended with a fair result.

First visit to this dealership for service. I didn't buy my car here...the only business I've ever done with them is to buy hard to find BMW parts (I like to do my own work). I had the airbag recall done last Friday morning. I was greeted by a gentleman in service that handed me off to Vernon who explained the process very well and made sure I had what I needed to get through the time that would pass while the service was completed. My car is a 2001 X5 and my back seat is owned by my Rottweiler...who slobbers inside and out (when the windows are down). I returned to find my car cleaned inside and out! What an unexpected but pleasant surprise. Professional through and through...thank you guys!

I can t say enough good things about BMW Concord. They ordered the exact car I wanted and it came in earlier than expected. Not only was the sales person fantastic with communication and professional, they had a separate person go over iDrive and all the tech specs. Signing loan papers was very easy and done via DocuSign. That saves time and is much appreciated during the pandemic.

If you are looking for a BMW dealership that goes above and beyond, I would highly recommend BMW Concord.

Great customer service! Michael Heller is the best. He ll make it happen and get the best deal and best car for you.

I recieved excellent service from Billy B. He gave me a warm greeting as he walked me over to his desk. He asked questions to understand what was important to me in a car. He matched my needs to the perfect 5 series. Billy and the entire team took great care of me. Hopefully they'll be here when I return in 5 years to purchase another ultimate driving machine. Cheers!

Terrific experience. Robert so knowledge and hands on. His manager was such a gentleman as well.

I had a very pleasant experience at Concord BMW. The salesman Kris was very pleasant and trustworthy. I had no problem making a trouble free purchase.

Pros: The inventory is quite large. So, more ofter than not, one will find something that he/she is looking for.
Cons: The vehicles are massively overpriced and when an informed buyer calls them out, they accuse you of lowballing. I drove 60x2 miles to find this out. If the car is not decently priced online, don't bother paying them a visit, if you're not close by.

Great service, very friendly, and suoer prompt pick-up!

My experience buying with Mini Concord was exceptional! Every employee we delt with was top notch.

Overall this was a great experience - from start to finish! A BIG THANK YOU to the entire Team I worked with (Kris & Danny in Sales, Ken the Genius & Steve in Finance)....as well as anyone else I encountered. I will be recommending people your way -

Very disappointing. Had 2 front parking sensors malfunctioning. Was told 2 were damaged by a collision and I could not find any signs of a collision, then they said rock chips. Rock chips damaged 2 sensors at the same time? Felt scammed. Only one probably really needed to be replaced. And then I was told my car will be ready after at least 3 days. No loaner or alternative transportation was offered at all even when I said I need the car sooner than that. Yes, I do have another car but am I at a Kia dealership? Officially hate dealerships. Reason why I got a Tesla and not going to look back after I get rid of the BMW convertible. Lounge area was not bad, only reason for 2 stars instead of 1.

My shopping experience at Concord BMW was PERFECT. I met with Mark Wilson and explained to him exactly what i was looking for and what my poramitors were. Mark did not try to upsell or give me the "Used Car Salesman" act that is so commen in this industry. Mark treated me with respect, honesty and direct good eye. I appreciated that. I then met with Sales Manager Sergeri Beloi. Sergeri has such a pleasent, no pressure demeanour way about him. He makes you feel at ease that he will do all he can to help you with your financial limits. That is something i have not felt in all my years of buying cars from a dealer. Overall I left Concord BMW with my 2013 Mini Cooper at the price I could afford and with such a "GOOD FEELING" that I had been taken care of by Mark and Segeri. I HIGHLY RECOMMEND Concord BMW for your next auto purchase. Phenomenal Selection with OUTSTANDING Service. Thanks again Mark and Sergeri. You guys ROCK!!

This may sound strange but let me 1st start out giving kudos to Jake Jernigan at east bay mini. The kid lined up several cars for my family to test drive. The feeling while inside a mini dealership is no pressure and completely professional. We knew we wanted a mini after driving one. I decided to see if there was a white one in the area. Luck had it that mini Concord had one. Robert Mathews was awesome. Dream transaction. Never went to the dealer. Everything on line including meeting with Sammy from finance. To top it off. They delivered to my door today. The Covid is horrible but the Bay Area mini dealers make it seamless. We re so excited with the new car. Thanks Robert!(robert also followed up today on his day off to see if everything was as expected) , thanks concord mini and thanks Jake from East Bay Mini(the kid used to maintain his own mini).
Looking forward to a long relationship with the Mini Clan! I owe Robert a fist bump when I end up in concord area.

If you re planning on purchasing or leasing a BMW, go and see Lena Chi! She s friendly, and not pushy as sales professionals can often be.
Alyce in finance is great, too. Overall, such a seamless process.

I had a great experience, it was worth a drive from Sunnyvale to Concord to get my new 2012 Mini Cooper S Coupe model from them. I was attended by the Internet Sales Agent Wendy Dahlstrom, BMW / MINI concord.

She is great. I was able to tell my constraints to her and she did everything to get me a great deal on the car I was looking for. She worships her work so much that she even skipped her son's weekly soccer match when my car purchasing process was delayed by an Hour. Total Respect for you Wendy!! You rock.

Even after purchase of the car she follows up with us over the email regarding the condition and our experience with the car which I totally appreciate. If you are looking for a Sales Consultant in Mini/BMW Concord then Wendy is your go to person. She is amazing and I was not disappointed. BMW/MINI Concord folks !! Keep the Good Work going. All the best !! . Cheers

Got a 2018 BMW 530e from BMW concord. The entire experience is very smooth. Dealers are super friendly. Highly recommended

Howard at BMW in Concord was great! He was so nice and was always on top of things! Due to covid the experience of buying a vehicle was very different and a little more time consuming. Never the less Howard always kept me informed and was a joy to speak to every time! I m really loving everything about my car and Howard made that happen ! Thank you again for helping me find my dream car!

I dropped off my car for service few times & i am happy to say , they have great customer service. I was helped by Miguel Alvarado one of the employees. I gave him a 5 STAR period !!!! I highly recommend him to anyone visiting BMW Concord. Thank you for your great customer service Miguel.

Kris Mang is a wonderful salesman. Calm and efficient during this COVID time. All safety measures employed and I greatly appreciated. Paperwork was effortless and I purchased my dream car. Highly recommend Kris and BMV of Concord.

Danny is always been a wonderful sales rep at Concord BMW. He was professional and honest. I have always used him as my go to guy for my new cars. The process was easy and quick. Definitely ask for Danny.

Kris was helpful locating my car. His assistance along with Krystal was very good.

Two words: Jackie Gottlieb.

We were in the market for a new car, so my husband & 9 year old stopped by BMW Concord one day. We are long-standing customers of BMW Concord of 10+ years, but were ready for a different sales person. No one took notice of hubby & daughter except Jackie, who was very warm, sincere and not pushy. They are arranged for Jackie to follow-up with us at a later date. Jackie called a few weeks later, had a short & sweet conversation with hubby about his vehicle requirements, set up an appointment and that was that. We walked out with a brand new 2017 X1 this weekend at a fair price. Initially we were planning to lease a re-certified X1 loaner with less than 5K miles on it, but after sitting down with Jackie and comparing options, a new 2017 X1 made the most sense for our family.

Jackie is very easy to work with. Very experienced and knowledgeable, no games, no bs. By the same token, we give her the same respect. We are all about establishing good relationships with good people, and plan to give Jackie our business from now on - we liked her that much. Go see Jackie! :-)

Just leased our 2nd new BMW in last 3 years and it was actually a pleasure the way Peter handled the whole transaction from start to finish, and the way Alyce got us through finance effortlessly and quickly! I usually HATE going to dealerships for all the obvious reasons, but this is a different experience and as returning customers you definitely feel appreciated for your loyalty which is nice. I highly recommend this dealership if you are considering a BMW! Thanks again Peter and team for another great car experience!

Michael Chavez took care of us
Super knowledgeable and understanding.
I will definitely work with them again
We love our Mini

I had an extremely frustrating experience. I had found the car I wanted at concord, made an appt to see a sales person so I could see the car and take it for a test drive, and after driving an hour in holiday rush hour traffic, got there and found out that the transportation dept had loaned out the one car I came for! It was a unique color and there were no others I was interested in. Why, why, why would you loan out the one blue x1 that a customer had expressed interest in and was coming to see??? And why won t you let your sales people identify cars that are in play so they don t get loaned out??? It was a disaster, and I was extremely frustrated and disappointed in concord bmw, who I ve leased from before. Very bad management and processes. And the only reason I didn t give the experience a lower number is because the sales person Dan Perdue could feel my pain and did everything in his power to make it right! I would give him a 5 and the dealership a 2 after spending a total of 4-5 hours there to lease a car.

We recently purchased a BMW X3 from Concord, BMW, and we had one of the best customer service experiences we have EVER had buying a car. The service we received was impeccable - a truly 5+ star experience. We especially want to thank Jake, Rob, and Tyler for making our buying experience enjoyable and seamless. They took care of ever need we had, and made sure we are happy and satisfied. We look forward to a long lasting and mutually beneficial relationship going forward. THANK YOU Jake, Rob, and Tyler for making our car buying experience A++.

Nancy is a fantastic sales person. She went above and beyond and we really appreciate that. Great experience overall!

Purchased a car with Robert today. Very helpful, knowledgeable and friendly! No pressure from anyone at the dealership. Highly recommended!

I just bought my first BMW and now I can see what the hype is all about. Great selection, great looking store. And great service. Sheila helped me out, got me the deal I needed and Dilip stayed late to make sure I got my dream car on my schedule. Thanks a million and this is one helluva car.

BMW Concord is one of the best dealerships of any manufacturer that I have been to. The entire staff was great. They went out of their way to make my purchase of a CPO vehicle so easy. From their fleet manager to there geniuses, this team was top notch. I will recommend BMW Concord to anyone, and when I am ready for a new vehicle they will be my first call.

Here's the ranking of BMW dealers in the Bay Area:
SF BMW > Stevens Creek BMW > BMW Concord > Mountain View BMW

I bought a CPO from Jackie. The passenger molding was loose, they wont fix it. The brakes were squealing, they blamed it on the car being just detailed, then they blamed it on the brake dust. I asked to tighten the ebrakes, they claim it's "fine", but my car moves when I park it and have the ebrake up. I bring my car in because Jackie the sales person told me to. Then she said all the mechanics are busy. So basically, nothing has been fixed as of today.
The only silver lining to this whole thing is Jake E. the manager, he cares about customer service, so I have just been talking with him. He actually booked me an appointment with the mechanics. That is where the 2nd star comes from. I will update this review accordingly.

About BMW Service Amy B. is one of the most kind, above-and-beyond reps I've ever experienced. She takes the time to talk through needs, to offer alternatives, and is truly appreciative of the people she serves. She represents the standard that BMW strives for.

The sales staff were super helpful, patient, and not pushy at all. They really listened to what I was looking for without pressuring me otherwise

Just bought a car from em was totally easy and convenient!!!! Thank you for being so efficient!!! Honestly the easiest car l have ever bought in the last 30 years!!! Wow l am amazed!!!

Our buying experience was positive. The BMW Concord team was welcoming, attentive and everyone was very helpful and friendly. The Genius took us on a test drive while explaining all the features. After the paperwork was signed, we were given a thorough tutorial on the car functions. Definitely worth the drive to Concord for us.

I had a really great experience! My salesman Tony was awesome in many ways! I was really glad to have purchased my car from your dealership. Thank you.

Over the past few years, my wife and I, have chosen Mini of Concord, for all of our Mini needs. In fact, we have purchased 3-Mini Coopers (including 2-JCW s), and a Mini Countryman S.

We don t just travel from Sacramento (just short of 200 R/T miles) to purchase our Mini(s) because of their amazing inventory. More importantly, we choose Mini of Concord, because of their Most Important attribute...OUTSTANDING Customer Service!

The entire purchasing experience is enhanced by a Team of Dedicated, Knowledgeable, Courteous, Honest, Fair, and Highly Professional, Sales, Finance, Service, and Management support staff.

However, our Main reason for choosing Mini of Concord, is because of the GOAT ...The Greatest Sales Associate of ALL-TIME , MICHAEL CHAVEZ!

Michael, is absolutely, 110% COMMITTED to getting you the BEST Deal possible. He doesn t make any promises that he can t keep. I wish we could take him with us to other Car Dealerships!

Sincerely,

Malik & Amira

Loved the test drive in our new (used) Mini Cooper! Great little car. Thanks for an easy purchasing experience!

Peter did a great job helping us find the perfect car! It was seamless and stress free.

Danny Andrade at BMW of Concord will make you forget every negative stereotype you ve heard about car salespersons. From the moment we spoke about the vehicle of my choosing, he was responsive, generous with his time, flexible, and highly professional. There was absolutely no pressure involved at any point in the process of our transaction. Danny went above and beyond to make sure that the car I selected was prepared for me with the highest standards. If you want to work with someone who you can trust, who will be on your side, and who has your best interest in mind, work with Danny.

The purchasing experience with Jackie is pleasant and easy, which is very important to us during the COVID period.

Finance department was a little on the hard sell side but otherwise a very nice experience. I bought a certified pre-owned 328i nothing fancy or pricey but they still did an amazing job detailing it before I took off. Even after the sale they've been helpful giving me info for insurance that I was too lazy to find in the folder of documents they gave me.

Once again I found BMW Concord to be customer focused during the process of purchasing a second car from them. From explaining the electronics to financing, the process of purchasing a new car was without stress or dread given the help from Sofia and others. The dealership was thoughtful and sent me documents overnight that was required from DMV, to guiding me with the actual purchase of my new car. I appreciated the open ended questions and help that I received at the dealership. There was the absence of the "negativity" that many associate with buying a car, I sincerely appreciated the positivity from Sofia and the dealership. I work in a career that is person oriented and I must say that if you seek that experience, then I recommend that you give them an opportunity to make your cur purchase an easy and efficient process.

Great job, fast transaction time,
and great price at BMW Concord for servicing
your BMW. Miguel Alvarado was my service advisor.
He is honest and trustworthy, and he provides exceptional
customer relationship and service. He should be recognized for it!

Easiest car buying experience ever! Went online found what I wanted, emailed Lena the sales manager and she made our experience awesome! Got the car I wanted plus BMW gave me a better interest rate than my Credit Union! Win win! Highly recommend Concord BMW!!

Sold me a 3 year old BMW 335i Convertable and 3 months later the passenger side pillar started leaking after car wash or rain

I had very good experience and my sales agent he s name is Howard very detailed and accommodating. I got my car so fast, paperwork is so easy thank you for all the time to find me a good deal . Definitely recommend BMW Concord
You deserved !!!

Sales representative Jemille was friendly, attentive, courteous and had ready answers to my questions concerning the vehicle and purchasing process.

The welcome to the Concord BMW facility was done with full safety precautions and awareness of the current pandemic conditions, to include the electronic finance system.

All in all, I am very satisfied with the transaction and would recommend Jemille and Concord BMW.

Great Dealership and even better service! Although I did not buy my BMW from here I did bring it in for service last week. The person who helped was Joey Tiongson, and I can't say enough about how he took care of me getting a loaner vehicle while my car was in for service. Then the next day when I picked up may car they found that they would have to order my part from Germany. In recompense, he went above and beyond what was needed and helped me out greatly!