Bartolini SpA Review

It is the 2nd time that a shipment which should be sent from Italy to Germany (subsidy) was sent to Belgium (central) - nobody at BRT feels responsible for it - this service is a disaster!!!

Company not to even be considered for shipments!
Employees and especially DRIVERS WHO DON'T WANT TO WORK!
They say they haven't found the delivery address, when it is on a wide and straight road with no obstacles that could obscure the address number!
And in any case in the delivery instructions there was also the mobile number, BUT SO MUCH THE SERIOUSNESS IN THE WORK IS NOT YOU HAVE!
RIDICULOUS AND PURE COMPANY THAT TAKES FOR THE BOTTOMS WITH AN EXCITING SHOCK!
Really PESSIMATES!

What about the shipment has been paid but the courier did not show up you can not reschedule the withdrawal because it says that my email is unknown

They NEVER respect the times indicated in the notes, it seems that they do it on purpose, or rather they certainly do it on purpose !! Unworthy to be on the market !!

I have been waiting for 5 days for a parcel to be collected. We agree on the withdrawal time, but instead they pass when they want to and so they do not find me. Today I made 5 phone calls to the warehouse of Aurisina (TS) because I'm waiting for the grip, they tell me that they are already gone and my grievances close the phone in my face or leave me hanging on the phone call. I tried to call the management of Bologna to report the disruption, but do not respond. Bad service and great rudeness.

Brt of Casandrino province of Naples ignorant and rude people to not recommend

hallucinating experience, parcel delivery for November 27th was delivered on December 3rd. I needlessly stuck at home. At the end I was even asked to go pick it up! Then they called another branch, which evidently had a means with the bank (and therefore more suited to my neck), and finally it was delivered ... The phone of the branch of Ferrara perennially busy, never any response to my email . Nobody will pay for the disservice, nobody will take a responsibility, nobody will be rebuilt. This country proceeds in this way ...

Staff of the casandrino branch unbecoming just to ask to deliver the parcel not in the guardhouse but under the building they replied with dirty and dirty terms they didn't even respect my age, unique squalor

Shit! Terrible Express Courier I do not recommend it to anyone!

Bad, disorganization, rudeness, to receive a package you have to hope

purchased on April 30, the Comunian selling company that arrives within days. 8/5, the BRT has both my nr. at home rather than cellular. They show up on 8/5 morning, I'm never at home in the morning, they leave me notice from which I note that I can, from their website, indicate the most suitable day and time for me, so I do, I indicate x Wednesday 10 / 5 pm. Obviously what does BRT do? passes Wednesday morning !!! phone to the branch closest to me ... arrogant and smart, I call the Bologna office ... and the only person available ... is the receptionist !, very kind (Mrs. Monica) who ... takes note and will let me know ...
I await trustful ???? BRT doesn't even deserve a star ... but a stable !!!!

have damaged my company !!! for repeated missed deliveries

Really bad the Crespellano office has my package for 4 days, they declare the fake saying that the address is non-existent when I regularly receive everything from the other couriers, also last time they made a fake delivery 2 times, declaring there was no one when in fact we were at home in two. According to what I read is the standard with other customers, I no longer by their servant to me for years now deserve to close. I forgot the number they provide is clearly bogus, an answering machine answers and then hangs up, I tried about thirty times in the last 3 days at various times and they never answered.

I made an online purchase ... next time if I know that the seller uses bartolini as a courier for shipments I do not make the purchase.

disgusting and for three days that I can't go out because every time I call they tell me that they deliver the next day and clearly then they don't show up.

The BRT headquarters of Sondrio is always confirmed as unreliable timing shipments and lately orders are not even delivered, buying at Amazon there is at least the security of reimbursement but the seriousness and professionalism of the courier area leaves much to be desired

I confirm the bad reviews of everyone. "Wrong" delivery address and despite the brt code they do not change it because the sender should do it ... an Irish company from which I purchased online ... so casually no delivery service but I have to go and collect it. the courier knows how to do it all ... all seasoned with wisdom and rudeness, probably aware that every day they must be defensive given the complaints they will have ... nice stuff

Bad service plus I called to Via Ponte Pisano 94 at 06 6591124 because they put me the coupon of non-delivery in the box while I was at home and the operatrce also attacked the phone in my face until I altered for obvious reasons.

For days we have been doing home shifts for a delivery that should have arrived by 7/7. The most annoying thing is that they reschedule a new date every day. On the phone they do not answer, MISSING RECIPIENT and we at home we call desperate salesman and BRT. Today three couriers arrived, only BRT is missing. The courier tells me: if they have guaranteed that they bring it ... if they told them to them ... of the series, I have it and I don't wear it!

I advise you to invest a little in a course of good manners of your employees, as well as understanding the written Italian: after paying the extra for delivery to the floor, the courier (a peasant of the first category) arrives and not only refuses to bring the package to the floor (later it was found that he had written it), but also refuses to give any explanation, to call the offices to clarify a possible misunderstanding, etc. In addition it is also unnerved because of my (legitimate, since I had paid) requests.
Clearly in the family we will take care to never have anything to do with you again and I hope, I repeat, that you change your selection criteria a bit.

It's amazing all day that I call and nobody ever answers !!
The worst couriers on the face of the earth !!
Shame leave the place to those who want to work !!!

I'm in ROME I have 4 appointments, all holes to pick up a TV bought on Amazon, delivered broken ... I'm still waiting ...

Ragusa headquarters, MALEDUCATO E ARROGANTE office staff, definitely not suitable for contact with users. Take immediate action. Greetings

In the Oristano office there are the same problems most of you have complained about. I am waiting for an urgent package, which appears to have been delivered for three days, and is not delivered to me. I made about forty calls and talked to different operators: one more rude and liar than the other! I was hoping to be able to contact a manager in the Bologna headquarters ... vain hope! I am thinking of contacting the postal police.

Bad service. Parcel delivered on November 21st did not deliver it to me. Today I received a message from Amazon that he tried to deliver, too bad my husband saw the courier enter the courtyard screaming Bartolini ... don't get any closer to the gate of my house and leave without leaving a warning or anything ... tomorrow telephone and overturn the headquarters of Gemonio (va). Shame on you....

You are scandalous, in Bologna I had problems only with you, delivery scheduled for today never arrived and tomorrow I have to come to my place to pick it up, shame on you beggars

IN 2020 YOU CAN'T THINK TO RELY ON BRT AGAIN .. IT IS THE MOST INDECENT COURIER THERE IS ON THE MARKET !!! NEVER NEVER
FROM 7 MAY WAITING FOR THE DELIVERY THAT IS REPROGRAMMED FROM THE MORNING TO THE AFTERNOON AND FROM THE AFTERNOON TO THE DAY AFTER ... WHAT A LIKE !!! .. THE EVEN MORE CUMPY IS THAT NO ONE ANSWERS ON THE PHONE .. EVEN IF YOU CALL CONTINUOUSLY FROM 14 TO 17.30 !!! SHAME ON YOU!!!!

I guess it's not possible to put 0 stars.
I had the package in stock at the branch of rveri 2, with which I was unable to get in touch for two, say two, weeks. I warn you that they only respond when they understand that the email has been sent to the wrong branch, they respond in three seconds, promptly indicating the reference email of the branch where you have the package.
I showed up at the warehouse and I was also caught in the face by the warehouse workers because, unfortunately, not being their colleague and having had no answer, I dared to go to the warehouse without the certainty of being able to do it (covid period already in phase two in which you could take a takeaway pizza for example).
This happened, I called the following day (Friday) with an indication to call them Wednesday.
I recall them and the package has returned to the sender.
My question is :
"For what obscure reason every time I call you ask me for the shipping code, if then a precise answer cel I have only when you understand that the package has now returned to the sender?"
Thanks for not paying attention and I wish you a speedy failure

THE WORST OF SERVICES !!!!!!
Rude and incompetent !!!!!!
They should be reported, shamelessly lying about "attempted" deliveries NEVER HAPPENED !! The Call center is ridiculous, before my address was "wrong" then no ... the parcel was arriving ... where ???
Never received . AND ASKING IT !!!!!!!
Can you give -5 stars?

Inefficient, liars etc ... REPORT AMAZON! I was waiting for a package and on the first day of delivery, according to them, my home address did not exist. On the second attempt, confirmed by phone the same morning, the package does not arrive and I am told that I was not present at home when I was there all day and that I was left with a notice (No notice left). I made 4 phone calls in one day because the branch never contacted me as they said. In the end, the package was not delivered and an operator threw down the phone when I was explaining it was urgent. Congratulations on your professionalism, I hope that no one ships with you anymore.

Worst courier on the square. Unfortunately through Amazon it is not possible to choose the courier and of the three times that Bartolini unfortunately happened to me, none went smoothly, I always had problems. Delays in delivery SCANDALOSI, a Call Center where they treat you arrogantly if you try to ask for explanations where they even hang up on your phone. Turn away from Bartolini.

Never seen such a BAD service!
couriers literally PRETEND to make deliveries! unfortunately it happened to me many times!

Couriers always polite and professional, without them Italy would stop, have respect for them

I strictly put to call first and speak to the wind. THE NEXT ORDER I WILL MAKE I DO NOT WANT THE COURIER BRT ANY MORE. YOU ARE PENALTY

Never again. He did not deliver, he did not even notify despite having my number. Half a day waiting for nothing and now delivery is scheduled for when I'm not there. If they can keep it, I will ask for a refund of the purchase.

Bartolini courier delivery or collection point. We need to wait a little

All telephone numbers are non-existent! Update, please

A LITTLE PESSIMIUS DIR. Each time it is the same story, you spend the day at home and they never arrive, only to receive the message of delivery and find out, if you like, that they have abandoned your package under the house. Shameful.

Staff on strike ... parcel collected by the sender and never left stationary in the warehouse of departure (perhaps) for 7 days, I turn to the headquarters of the Bologna warehouse, which obviously does not answer the phone, so I go in person to get the parcel back is send it by other courier, they don't give it to me with the excuse of Covid-19, then they disconnect the intercom, I turn to the direction, always going in person, the answer is that they don't know where the package can be, and sincerely found it for the c ... I worked as a master for various couriers and the parcels always had a precise position, however to AVOID, refunded the customer and who knows if the goods will ever be able to go back ... never again.
Michele Mistri

I am the worst courier in Italy, in Guidonia they have a branch where I think 2 people work. Today I will be forced after 10 days to go to the branch and call the police to demand the delivery of the goods they have in stock for 10 days. They are really bad!

Bad in delivery service and bad service too ...
I made calls not to end up knowing the times (which are not indicated) .. Never once do they answer ....

After leaving a negative review in the office concerned, I come here to highlight to the interested parties the unprofessionalism of the Turin Orbassano office. Management of indecent deliveries, pretend to be passed for a delivery and not having found anyone, when it was not so, zero notice of non-delivery. We rescheduled a delivery with great difficulty, they had guaranteed me a call before moving on, today I find that it is not in their policy. I find an unfriendly, arrogant employee on the phone who doesn't even let whoever is on the other side speak. But from what I read from the other reviews, it will be your company policy to be so worthy of what your service should be. First and last time that I rely on you, this negative experience of mine will have a sequel, I will not recommend it to anyone. And anyway I don't understand how companies can still rely on you who only provide disservice to the end customer.

The worst courier that exists in Italy, not recommended! from all points of view

Pallet transport of oranges (300 kg). Bad service (you arrived in Landriano MI from Agrigento in 2 days - the pallet has been lost from Landriano to Noviglio!), Continuous displacements of delivery dates, rebounds between the two branches of Landriano. Something is NOT working in the organization !!!

In the last two years, BRT has had a precipitously unstoppable collapse.
Deliveries always late and often lost, but perhaps worse (to think badly it is a sin, but often we guess it).
As a business owner, I have already revoked the supply contracts, to eliminate the reputational risks connected with the inefficiencies created by this courier.
Unfortunately I did not eliminate the problems as an end customer: even Amazon packages are in some cases entrusted to BRT, and my last totally negative experience confirms this: ordered goods with Amazon Prime on August 7th with delivery in one day ... .... disappeared after custody at BRT.
Remember this review of mine: within a couple of months this courier will disappear from the market.
Shame on you !!

Bad service, rude staff, they deliver only if they feel like ...
for the next shipments we will ask that they be made with other couriers

we should send a file for damage received to the BRT Insurance Services office but no one provides us with an email or phone number

I put a star because I'm exposing a serious problem and I'm all conspiring, I have to talk to a general manager, thank you!

Bad management. The branch does not respond to requests sent via WEB, the reprogramming is not taken into consideration because they then decide the most convenient time.
Shame also that after all the day of waiting at home, for unknown reasons, they decide to cancel the delivery and reschedule the next day. It can happen, I understand it, but it does not have to be a constant

Bad organization, totally unreliable, impossible to reach by phone and above all reluctant to solve banal delivery problems.

A star just because you can't give it 0. Couriers that don't deliver despite the right address, bad customer service, hang up the phone while you're talking. When you are finally able to reprogram the delivery by telephone with the customer service the next day, you learn that the package has remained in stock and there are no provisions. A mass of clowns that make people waste time and money. BRT BOLOGNA

Very bad !! "they continue to postpone deliveries and no one ever answers, neither to e-mails nor to phone.

same courier from Ferrara, who at the first time threatens to report me (only because I denied the withdrawal of the product, as it has not yet been authorized by the seller) and the second time, the courier runs into a violation of domicile. In both situations i attitude opinionated and aggressive. The Ferrara branch (where this courier comes from) didn't give a damn in either situation

PADUA ESTATE BRANCH
INT. NAVIGATION 83
rude, peasants, completely unable to do the job. To report
You should shut up ashamed

Shameful! I've been waiting for a 3-week modem! Contacted the call center of the Varese Malpensa branch I was treated with fish in the face, they gave me a liar! They lie shamelessly to justify their mistakes by making customers pass x stupid! And the package does not arrive! After 3 weeks!

I put a star because it is not possible, three days that I am taken for a ride by your couriers. First day, they send me emails that the delivery will be made from 10.30 to 12.30. No other email will arrive from 3.30 pm to 5.30 pm the same day. I get a phone from the company, a secretary who then goes on to another and finally puts me down. I can finally talk to the driver who tells me he was new and could not find the way. He assures me that delivery will be made the following day. Following day same email but nobody comes. Now making it short, I'm going to get the package. I hope in the future not to even hear about this company.

bad to say would be a compliment, they managed to leave only a communication of non-delivery due to the absence of the recipient, who obviously was at home.
after a week from the first fake delivery the package has not arrived yet, on the site there are 3 communications of non-delivery. I obviously was not home.
clearly if the service sucks, trying to call him is in line with the service, after 40 minutes no one has answered yet.
if some people do not want to work it is the case that they stay at home and leave the place to those who need it and want it.
shame!

Unreliable courier, does not deliver parcels puts them in stock does not contact and it is impossible to contact them, to be avoided absolutely.

Buy 1400 of products financed by Findomestic okay I send the goods by Bartolini in Catanzaro, look delivery today and I find the package 1400 in stock x due to force majeure according to Bartolini, MediaWorld would send a letter to block the all because there is no street number they put me on the state of online delivery undeliverable because more scam force if I am in good standing and funding passed me, How dare these Bartolini in Catanzaro to take that luxury right now by tracking code is no shipping now I have scanned it all and will make you pay this defamation I wait until Monday March 25th after which I turn to the prosecutor

I find it one of the worst couriers out there. I've always had e. Bad experiences with missed deliveries, ghost rescheduling etc. Better else.

Since it's not the first time that happens, now I'm tired of it!

Good evening
Today I contacted your office in Alessandria at 17.11 asking when it was scheduled to deliver the package! So how unpleasant I was told that it was expected by 5:30 pm so there was still time! At the request for contact for delivery, I was denied. At 5:35 pm for commitments I had to get away. The transition was made at 17.56. At this point, given the delay after the scheduled time, I think it is necessarily due to contact to warn! I do not find it correct to find the attempted delivery beyond the last scheduled time, forcing me to wait for a possible next delivery, or the withdrawal at the branch. Sad to tell you that the Alexandria branch would not recommend it for any reason. Thank you

A star because it cannot be given less. You pay for a service and you have to stay at home for two hours because the courier is not known when it will arrive .. but in 2019 it is not possible to make a call (now with all operators free) to warn the customer of the time in which he arrives !

People rude, incompetent and my package was delivered to another person

excellent courier, tracking works very well and also communication with couriers and always-excellent

Milan Cevedale branch, every time you have to deliver a package it is like waiting for the messiah, I have been waiting for a package for a week and the delivery is promptly postponed to me, on the tracking there is a delivery attempt with the words "absent recipient". courier did not even see the shadow.
Talking to an operator is like having an audience with the President of the Republic, 99% of the time no one answers and the few times they answer they hang up the phone or can't say anything ...
Disgraceful service ...
You are the worst company in your industry, even a 90-year-old with a lame donkey would deliver the packages before you.
Wishing I no longer have to deal with you

bad couriers, parcel does not want to deliver for a week, I have forced to hold in the branch

You are scandalous .... It takes you more a package handled by you to do from the Roveri area in San Donato (maybe 5 km) than to arrive from England. Clearly the courier says he has passed, but never a shred of warning proves it . On 5 parcels, all 5 were forced to go to the warehouse to collect them. Despite having gone to the usual warehouse, he had been sent to another adjacent, clearly closed, which runs from 9am to 12pm. Now how do I collect it? I take the holidays ?? !! Outrageous !!!!

One shipment out of two arrives at the ROVERI 2 branch which rebounds it to the ROVERI 1 branch, and despite being 300m away from each other, they delay delivery by a couple of days. I have already reported several times, can you insert the right branch in your management system? Thanks

Shameful service. parcel arrived 5 days late and the goods are completely ruined !!
Note of demerit also for the deliveryman who made the delivery: rude, rude and wise.

If you try to contact the customer service of St. John Lupatoto VR you will have confirmation of the ability to complicate a service (for which it is also paid) that other couriers perform very well, arrogant, rude and obtuse. Brt never see you again

Council from the heart to anyone who is also ONLY THINKING to call this number NOT TO PROCEED ... !!!!!!!!!!!
They set a time for pick-up and lock you in the house for a whole day without passing, call for assistance and find out that it turns out to them that you refused their withdrawal when you did nothing but wait for them urging over and over again! the third time you call assistance they start to answer and then hang up right in your face ...
A mass of incompetents (to say the least) .... Shame on you.

Pallet withdrawn regularly, delivery delayed up to 8 days.
Perhaps the shipment was too big and difficult to manage? mah

Good morning, to all of you scam victims like me.

Exactly 9/05/2020 day I send a request for collection that will be made on 11/05/2020 from the sending office of Palermo with Destination Brescia, my package exactly after 10 days has not yet arrived at my destination. Repeatedly calling the operators for an explanation of why my package I still see registered with the departure of Palermo I am told exactly after 5 working days that it is in transit from Naples to Brescia, checking this morning I see the traceability of the package still blocked in Palermo so I decided to call the Naples office for further clarification, I am told that my package appears to be 14/05 day tracked in their headquarters and from that moment on we no longer know where it went. Now I ask myself: 1) how come I can't get in touch even with the Bologna office which I suppose the central should be, no one answers me? 2) how come the operators of the other locations called put my phone down?
I want to emphasize that my package is not the usual one that contains bullshit, my package contains important things worth 250. Should I start going long now maybe taking a lawyer?

They do not answer the phone or email.
My parcel is stopped at the Bologna Roveri branch and they move the delivery one day for the other.
I don't understand how they can think of going forward in this system, I read that the only solution is to contact the consumer association.
What sadness

Rude and incompetent call center!
Goods have not arrived! Bad!

Unfortunately there is no option to give a negative rating the minimum is 1 star but for these here we should go below 0 !!! A shame, they are scoundrels, because they change the state of deliveries, they make you commit part of the day, if not all of it, to then write ABSTRACT RECIPIENT! BUT STOP IT !!!! don't even pass and make fun of customers! last 8 deliveries all like this! you have really depressed us! hostage merchandise of a courier that should be boycotted, do not use them anymore, really .. I wonder how you can not close a branch with a management so embarrassing to the customer .. at least have the decency not to include falsehoods vs management ridiculous ...

Bad. I have only ever had problems with them!
I highly recommend choosing another courier for deliveries. Every time there was a problem:
- I'm home to the arrival of the package and I get the email saying that they passed but I was not at home, when I was there instead! And the same thing is repeated the next day.
-for two times in a row they did not find the address (when anyone else courier and person) never had a problem! I had to call to find out what their problem was.
- they were not able even to pick up the package, I had to call 3 times to insist and make them understand that a person can not stay at home 3 days in a row hoping for their arrival!
I'm sorry but I found myself really bad every time!

Experienced several times. He never respected delivery times.

a very bad company. I never want to use! So many times had problems with delivery!

Death comes first ... You are bad, if you don't feel like working, close and leave. RIDICULOUS. I am waiting for 3 days for an important package and 3 days for updating the track with delivery for the next day and without explanation.

Is it possible that if you give the mandatory delivery for Friday and do not deliver it, there is no telephone number to use on Saturday ??? Bad and to say the least

BRT of Imperia Liguria. Always shorter. A company like BRT that does not have a complaints department and is poor.

After waiting in vain for a delivery Bartolini with three days of delay I receive an email informing me of the unsuccessful delivery attempt as no one was present at the address, which is absolutely FALSE, since I was at home for all three days indicated as delivery days. After contacting the office to explain the problem, I am arrogantly answered that they cannot do anything about the delay, but can only "solicit" the courier. After setting a delivery time for the following day, no courier punctually shows up in the range agreed by telephone. Not only are they not as efficient as couriers, but they also prove arrogant if you try to contact them and ask for explanations, lying shamelessly on delivery times. TO AVOID LIKE THE PLAGUE.

If I could I would give ZERO. Outrageous. promise delivery on day x but do not present yourself, phone to claim and promise the consegan for the next day but again nothing; they call me hollow and tell me that if I am in a hurry I can come and pick it up, absurdly, I insist and finally after 3 days it arrives. Morale 3 days permit to wait for you to make your comfort.
QUIET I will never advertise you

From a week that nobody answers in the Cagliari Elmas branch, absolute indifference, never again with Bartolini

I complain about the absolute lack of education of an employee in the Roveri 2 area who, to my grievances regarding the modification of the delivery time of the package without notifying me, contrary to my requests, closed the phone in my face and did not answer my subsequent and immediate call. Unacceptable

Disorganized ... there is no good communication for me .... and I think everyone makes its price