Bartolini SpA Review

Well. Never written such a bad review.
I ordered from a site, parcel, which, following the directions on the site, was due to arrive on the 18th.
I follow the tracking, and on the 18th, he left Milan at 21.00 in the evening, and there is no longer any trace of it.
I call the nearest office, they answer me only once on the thousand phone calls, even putting me down.
I write an email to the nearest office, wait one day, zero reply.
I'll send it to you this morning.
Meanwhile, I call the headquarters, zero from there too.
I should have received another parcel from BRT, which, I don't know how, was fortunately entrusted to another courier. And that has arrived at least!
But can you know where my package is ???

Very bad. Ordered the gift one week before Christmas and did not give them any family presents for their fault. Thanks to never again

a real crap, rude and disorganized, should close and couriers remain jobless

Bad ones make you spend whole days waiting and do not arrive then send messages with no sender not found but it is absolutely not true ...

This company should be closed immediately. Rudeness reigns supreme throughout Italy. A national petition must be made. They are worse than mobsters

they suck, ALL OVER ITALY. they make us regret the times of the old Italian post offices, non-existent customer service, delays upon delays, I never answer, except pavia and praises, which is the aeecezzione he confirms the rule, they end up like Artoni.

They force you home all day "from 9:30 am to 6:00 pm" for a delivery. Then, at 17:00, without any warning, you realize that everything is postponed to another day, but always "from 9:30 to 18:00"

I don't know in other parts of Italy but definitely in the Bologna area. They literally suck

AVOID this courier. They never manage to deliver punctually, not even to Bologna center and the packages are always damaged.

Very disappointed, punctuality equal to zero, full days spent waiting for the courier, then reading "delivery not made due to the absence of the recipient". Addresses registered in half, even if, at the time of purchase, both I and the seller had communicated the contact details in a precise way. I wish there was a way to ask online stores to change couriers, every time I buy on the Internet I have anxiety!

Bad service ... rude interlocutors. Absolutely not recommended!

Very bad service, the content of my parcel was destroyed! They are very bad with communication too. I am still waiting for their answer. I won't recommend this service!
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Bad service, destroyed the contents of the package and do not respond to emails, I do not recommend this service.

Excellent courier, received the goods quickly, goods intact.

A delivery scheduled for July 20, from the headquarters of rend (cs), for a town in the municipality of rose. It hasn't been done yet. Really incredible!

It was my favorite courier, at least for deliveries. Then something went wrong, if something is unclear the couriers do not call you, even from the office, the site does not go to change the delivery. The phones are always busy, after 10 times they answer you and 2 out of 3 of a monstrous stunt, hang up that you're still talking. What sadness.

I always thought Bartolini was a serious courier ..... until last week.
My parcel has been in the Sedriano branch since 03 April and despite having solicited several times via email and telephone, this morning I receive a confirmation email for today's delivery. Too bad I received another delivery change today: this a few minutes ago.
I also pointed out that it is a particular feed for my dog that having a particular pathology I need to receive this order as soon as possible. I feel really teased.
It wouldn't even deserve a star

DISASTER SERVICE. Method of work in a confused state. They say to deliver and then they change arbitrarily day. We were forced to go to the Cagliari ELMAS branch and after hours and hours of waiting without apology and courtesy they finally found the package. SHAME. If there were LESS 5 votes we would certainly give it. BRT BARTOLINI NEVER AGAIN !!!!!!!!!!!!!!!!!!!

Contact you think you are the head office, I am waiting for a parcel from your Rovato branch since November 7th and moved to today 9, well they have not been seen and the site says on delivery! I can't be home empty, I work! I have already protested with them via e-mail because one of your Rovato couriers at the end of October rang me and put the parcel on the mailboxes if he left! No more signing up. receipt? I still await an answer!

It is the umpteenth time that the goods are entrusted that are not delivered on time and sent back with the reason "refused without motivation" by the customer who has not even seen the shadow of you ...... SHAMEY!

Partly reimbursed, see note at the bottom with * >> I sent a parcel on the morning of March 20th and at 5.30 pm on March 26th has not yet been delivered. Indeed, on the traceability site it was written that he was "refused without justification" when the recipient was not even notified by telephone, rather it was he who repeatedly called the Melpignano - Lecce warehouse.
I add ... that today I came to know through the recipient that the package was not delivered because it was refused, but this is not true, in fact the courier damaged the package destroying everything inside and so the they threw themselves learning about conditioning. I had also put plastic-ball around the whole perimeter and when I handed it to the shipper nothing was disputed. After having spent 21.41 x the shipping cost + 35.00 approximately for the products I return about 4.00 only for the weight, that is 1.00 per Kg. * Contacted by the Jesi deposit and therefore it is an insurance policy has been activated for reimbursement also of the shipment over the weight, now I am waiting to receive a reimbursement check (so at least I can recover part of the total expense) demonstrating a minimum of corporate seriousness.

A Disaster! This company seems to doesn't like to deliver packages! This time no one showed up or even tried to deliver the package, they just wrote " we tried to deliver, no one at home ". What a lie! I wrote BRT in advance, before their delivery that same day, that " I am at home, that the doorbell is functioning and my phone would work as well ", so please no excuses this time... .guess what...after 6 pm I could read at "BRT tracking : we made a delivery attempt, no one at home ". Am I upset? You guess.

I can't contact them by phone even the Milan headquarters does not reply.
It's been a week since they have my package and every day they update the delivery the next day

If it were possible I would give zero stars !!!!!! A package that was supposed to arrive 2 weeks ago and I still can't get it today! I keep making an appointment, but every day I stay home to wait for anyone !! It is shameful in China deliveries are made within 24 hours !!

Bad experience. They do not come to meet people. Despite having called and agreed on a schedule for 2 times they arrived first. I ran on the street, I took 10 min to work etc. Seriousness 0. Work is also done on organization of shipments and deliveries. They do not care about satisfying the customer. Not to mention the call center. Single number to call, where does the buck and then also close the phone down. Never seen such a thing. It is the only courier with whom you have problems.

The fact that this company is in business is an insult to all those who seriously want to work. For 4 days the delivery (already late) is postponed to the next day, and I had to move seas and mountains (since nobody answers you or they attack you in the face) to understand that they had not put the address on the neck. In a week no one communicated anything to me, that package could continue to travel forever. Buffoni.

bad, false notifications of absent recipients, delays, call centers that do not respond ... we just lower a pitiful veil

I am from Laveno Mombello whenever I wait for a package I always turn to brt. ... before there was a boy who always had the rest, lately there is a boy who invariably never has rest ...... the only flaw is this. ...

Unfortunately I have to report a sharp drop on the quality of the delivery service. Lately and for two deliveries I noticed on the traceability site that I was absent and left a warning, but instead I was present at my delivery precisely because I was aware of the delivery and then of the falsehood that left warnings of which I have never seen anything. I turned to customer service several times to report my disappointment about what was happening but what I'm ascertaining about what is happening on the last delivery to me as recipient is a real user ordeal not found that my package is stopped by more a week at the Naples Marcianise branch, and thank goodness they also have my telephone number. I said that up until a few months ago I was more than satisfied with the BRT couriers that showed good availability to the recipients of their deliveries.

10 + PRAISE
FOR THE RUDE

CORRIERI CAFONI - TOTAL ABSENCE OF CIVILIZATION BOTH ON DELIVERY BUT EVEN WORSE WHEN
YOU MEET THEM ON THE STREETS
THAT RUN AS THEY WERE ON A RACETRACK.

SOMETHING DOESN'T WORK UP UPSTREAM !!!!!!

EVER AND NEVER
I WILL REFER TO THIS COMPANY
WERE THE LAST ON THE TERRITORY.

Shame on you. Operators of the Verona office rude and inappropriate. Shame on you. A shame, the next time I place an order I will make sure that the courier is not BRT.

Shameful !!! IF YOU DO NOT GO WITHIN NOT GO HOME! YOU FAIL, YOU'RE GOD

if I could without stars the courier who came home refused to take money in money even though the amount was not high ...... when I phoned in the Prato office, whoever answered me was rude and hung up in a bad way .. calling the call center the boy passed me the Prato office recognizing the number he attacked without answering .... I phoned once again to the call center a very kind young lady ... he replied that he could not refuse payment and would have made it known to the manager .... NOW I WILL ALSO PUT YOU LIKE ANOTHER COURIER AS A BUYING CLAUSE THAT IS NOT DELIVERED THROUGH YOU

express couriers (absolutely not expressed, THEIR MISSING THEY WILL DELIVER THE PACKAGE !!)

Bad service ... I had to call 4 times to be able to receive my parcels, which had been in delivery for 3 days now ... and despite the reports made .. they would never have arrived ... Never again with Bartolini

Completely incapable!
Although deliveries have often been received from other companies, they are ABSOLUTELY INAPPLEABLE to be read by this company and delivered to my address.
In addition, the deliverers are EXTREMELY unfriendly!
Unfortunately, AMAZON mainly has this company.
In any case, I will also report it to AMAZON that BRT should not be recommended !!
Every time trouble with BRT !!!!!
ADDENDUM: I have already complained to AMAZON and I hope it actually has consequences for this incompetent company!

The message of the General Management is anachronistic, they tell you to contact the operating branch that does not respond (ROVERI and ROVERI2). How they haven't responded to the numerous emails sent for 1 week. For 10 days there has been no trace of an insured package sent on 15/6/20 from Taranto. But nobody helps you to know the track despite having already received the shipping payment. Bad service and the user is left without the service for which he paid.

Bad experience still not resolved maybe they lost the package I had to send and after several phone calls, faxes etc. etc. they give me different versions saying that the delay is due to blocked trucks and they postpone the delivery date for more than a week!

Catania Piano Tavola branch totally defaulting, but I see that this is the case throughout Italy, and in any case I want to report what happened here at the headquarters as well, assuming it serves something. Parcel delivered, I stay planted at home for 2 days and no one delivers, but on the second day they falsely claim not to have found me. Talking to them on the phone is a challenge (about half an hour of trying each time between busy, silent phone call or endless wait with ivr that in the end tells you that they cannot answer), and they also treat with disdain. On the third day I call again at 8:30 explaining that either they deliver by 12 or they can't find me. They deliver after 7pm (according to the tracking), and not finding me, instead of calling me, they leave the parcel outside with the rain on the wall behind the gate inside my property but visible from the road (if an attacker had passed it would have been easy to steal it ). I find the package there soaked in rain when I return late in the evening. Unqualifiable.

For the umpteenth time unfortunately it has become a constant and not a causality to have established a total lack of professionalism with the addition of a certain arrogance clearly demonstrated even with the written references totally false.In this specific today, after missing the delivery scheduled for yesterday is scheduled another date today and I was able to follow the internet first delivery, then its postponement to end then with the non-delivery of 17.37 hours because the recipient was absent and left warning. expected at a tobacconist regularly open reason why no attempt at delivery has been absolutely experienced and absolutely has not been left out anyway.I do not want to add other personal considerations because the objective facts speak for themselves.A thing is certain that as a seriousness and professionalism nor have you shown very little, personally if you can I'll save you for sure because you never gave me any reliability.

NEVER AGAIN absolutely to avoid no positive feedback, only waste and time and inability

I sent a pallet weighing 260 kg on 18 August from Caltanissetta and on 20 August at 4.30 pm it was delivered to Castelfranco Emilia (MO)

Until some time ago Brt was one of the few serious and reliable couriers ... lately it has been getting worse and worse they have even lost a parcel that was delivered in tracking !!!! Although she went to the branch in person and I was told that the package is not known where it ended, if I go to check the tracking they continue to reschedule the delivery for the next day !!!!! I don't know what they are doing, but if the package has been lost I don't understand how they can deliver it !!!! Very disappointed by all this but also by the fact that they make you stay at home waiting for a delivery that does not arrive and that they tell you only at the end of the day that the delivery was not possible !!!!! I really hope things can improve because if it has to work worse and worse I will be forced to make purchases on the internet only from sellers who do not use brt as a courier !!!!!!

Courier made up of arrogant, incompetent, listless and unfulfilled couriers, if it is written to call before delivery means to call .. you work only because you probably do competitive prices, but the quality of your services is painful and makes Italy feel sorry who works.

BRT Savona branch is a bad example of organization and rudeness.
on several occasions I had to complain about the bad service offered at least by the Savona branch. Since I often use deliveries and transport by courier I have long since abandoned BRT to ship, now I have also proceeded to prohibit correspondents (Amazon and others) from using this courier, no longer accepting deliveries if sent by BRT.
I invite, if of interest to them, the General Management to intervene by replacing the personnel responsible for the Savona Branch.
/ Naturally stars -10)

I give a star because you can't give it a zero! I request delivery to the company where I work because there is always someone to pick up from morning to night; the package does not arrive and check from the site what happened. I read that the delivery failed with the reason "closed per shift" ... but when ever !!! Reprogrammed delivery they completely ignored the time that I had set so much they make their comfortable !! Moral of the story I will have to go to pick up the package at the local BRT office. Bad ... incommentabili ... bleah !!!

Passed today in the company and say they have not found anyone. Impossible since we always have someone who opens the door .....

but it is a scandal! no operator answers. The Crespellano branch has not responded for three days! with a banal excuse, wrong or incomplete address (which is absurd!) they put the parcel in storage.
It would be better not to open if you are unable to do your job. At least the education to respond, two emails never encountered.

.. they claim false Delivery attempts .. the market will pay for it .. the bigger they are, the louder the bang is when they collapse ..
Fortunately for each other, the situation has normalized ... let's say it was a combination of negative factors at the same time ...

At 3.30 pm and without any notice of a delay of two hours (9.30 am - 1.40 pm) neither of the courier, nor of the driver, I receive a call from an unknown number.
Usually I don't answer calls and NOBODY told me that the delivery is ESSENTLY tied to answering the phone!

First with delivery from 9.30 to 13.30 (4 hours)? nobody came.

I received a call from a man who refused to give a name but only gave the name Bartolini.
Among other things, I had not provided my phone number as it was a retreat organized by another person.
Who calls me is a rude person, immediately aggressive who did not listen, did not understand the Italian (but calls to make deliveries!) Aggressive and strange tone of voice at the start (I receive deliveries almost every day and NO courier calls but they all ring the doorbell!).

Already angry and with shameful tones: I am arriving in 5 minutes and you must get off.
I try to say to enter the gate of the condominium garden and then I will go down to the condominium door which is unique and clearly visible.
He says he will refuse to enter the gate (I can't say he is 300 meters from the condominium door, as he refuses to listen).
Never happened.
So I say: when it arrives, it rings the bell and let's see.
He says no bell rings.
Then I protest.
He slams the phone down.
I'll call him back and say.
Are you coming? The bell rings and I get out.
"I'm not coming because you're refusing delivery."
"It's not true. It is she who is more than two hours late and is refusing to arrive and ring the bell. "

He confirms that he has already changed course and that he will not come.

Absurd. Even today I received an online shopping and I receive almost 3 couriers per week.

I've been calling Bartolini for 15 minutes to ask for explanations.
They wait in line and then slam the phone down. 3 calls from 1 20 "all the same, the guiding voice asks to stay on the line and then, always, after this wait, they hang up the phone. Unheard of.

Total disservice.
Forget about these rude people with zero professionalism.

never had a good experience with this company always late the excuse for not delivering was no name on the door bell . not the first time they have used that excuse . if any company uses this corrier BRT S.p.a i will not be buying from you.

Rude staff, negative experience, they kick you from one switchboard to another and even your shadow of your goods. Never again.

Very bad. Several days late before Christmas. The gifts arrived after Christmas. If you are not capable, you should simply say it.

Hello, I would like to explain with a summary what happened for the delivery of a package.My daughter makes a mistake in entering the house number, the BRT courier calls him and tells him that he cannot find the number, my daughter tells him the correct house number, which is in front of the wrong number, The courier does not deliver it.
My daughter writes an EMAIL to BRT where she explains what happened, the courier comes back.
At this point I get off, the father, the driver does not deliver the package, saying: "but you think they will fire me", I ask him to deliver the package, he does not deliver it.
I phone the BRT, the operator tells me that the driver has declared that I insulted him, which is not true, I try to explain what happened but the operator gives reason to the driver.
I do not understand this attitude on the part of the BRT, defend
their driver, who does not deliver the parcels and invents every excuse to give against the customer.
Sabatino Francesco

Do one star because it 's the minimum allowed. Piu 'stars that deserve meteorites Company.

Hello, I waited for a delivery from Gaggi / ME for several days. The alleged delivery attempts are not very helpful. Their performance and the inability to make contact do not speak for their company. And I do not want to wait every day for their driver again. Starting Tuesday, November 6, we're away for a week. I expect delivery tomorrow or next Monday.

Good evening, I just want to say two words: "but never read the reviews of your offices scattered around ITALY! I think not, if I were your administrator I would kick you all out with a kick in the butt

bad service. surly and rude drivers. even the packet was taken away because I pointed out that I was expecting another one too, and instead of apologizing, he said to me: "So I will not give you this either". incommentabili

Congratulations driver Marco Jesi subsidiary of increasingly rude and abusive to ALL phone.
You offer a bad service and every shipment you follow is a disaster, undelivered parcels that are delivered, parcels almost always damaged or left who knows where ... and without authorization. A disaster

Very bad experience, I waited for an Amazon package and they said they tried twice and left a warning, but in reality we were at home, nobody came and no warning was left.

Total crap! To have my deliveries or I have to go to the branch to collect them, or to the bar in the village because there is no way to receive them at home! With pathetic excuses of the "wrong address" type! From Monday 27 March I am waiting for a delivery and I am 7 km from the Bartolini branch ... they have not yet delivered it to me! I will boycott with all my strength! Yuck!

Awfull!!avoid this company. They said that they didn't deliver the package because there is nobody at home .it's a lie !! Lazy workers and liars ! One star because i really have too !

What do you put in the "customer service number" if you never answer?

Worst courier ever .. Your Syracuse branch is totally unreliable with non-existent and grumpy staff. . Ordered a treadmill on Amazon, it arrives at you day 28 April 2017 .. I call for explanations and are told that they have not delivered because they did not have the right vehicle .. to date I have not yet received my delivery .. change job because as a company transport worth less than a star! Amazon won't do business with you anymore ... I'll never order anything again if you deliver!
Trust others never to them!

Rude, late delivery, the goods often arrive damaged, they leave false delivery notices.

I had the misfortune to send a parcel with Bartolini: withdrawn 2 days late after complaining, the parcel arrived to the destroyed customer and with the imprint of the boot on the address card, a clear sign that following my protests l the driver took his revenge by destroying the package ... I signal the courier Bartolini as NOT RELIABLE. Avoid it carefully !!!!

Very bad society they tell you to stay at home all morning for the delivery of the goods I had to postpone a medical examination as invalid for 100% disabled Company not reliable

Shipped on Monday 2 pallets for our branch in Rho, on Tuesday they come to us to return the goods, written emails to which they reply that they have handled the file, but on Friday the goods are stopped at the Interporto warehouse to do what you don't know ..... The colleagues from Milan are firm and cannot work and they get the ball back from the customer service, in short BARTOLONI IF YOU KNOW IT YOU AVOID IT !!!!!!!!!!!!!!

I waited for several packages from this company every time I had to go and get them as they told me that the cap was wrong despite the cap that I had put on the address was right right Also they didn't even warn me and I lost a morning for nothing If I could give Zero it would still be too much

Bad delivery service plus:
The courier makes a delivery notice in which ESPECIALLY at this time that people are at home and HAS NEVER PASSED TO THE DELIVERY ADDRESS.

(Left notice Two delivery attempts made.
Shipping pending definition)

These are Bartolini's deliveries.
CONGRATULATIONS AND BRAVI.

A star is a lot, now I have lost hope of seeing my parcel arrive worth more than 200. I confirm what is written in the previous reviews: fake deliveries, they say they passed but do not pass (I left the office address specifically for which someone is always present) the assistance takes the piss every time you call. I also asked for the package to be collected and at that point I was told that my package does not even know where it is located. Shameful !!!!!!

Painful and scandalous service, shipment stopped for 2 days, waiting to be sent to the Foligno branch but for some strange reason it remains there.
I call to be able to pick it up in person I am told no x there are more than 5000 packages and it would take too long to find mine !!
I wonder what ca @@ or logistics there is in that place, how ca @@ or work ??
Shipping departed from Jesi on 20 Dec between the 2 branches there are 100km away, and you cannot deliver for the absurd 24 you close.
All staff should be reviewed or work, or at home.
I highly recommend checking the various reviews of your branches around the country, otherwise you will soon close.

They do not even carry, motorcycle delivered by the company BARON GROUP for shipping and it arrived all damaged, dropped packaging.

I placed an order, checked the delivery time well to get the gifts in time before leaving, had to arrive Tuesday through BTR. I call Tuesday they tell me it will arrive on Wednesday. I call Wednesday and nothing, the package not only has not yet arrived to them but moreover an operator (male voice) first makes me a lecture because I do not have the order number (the operator of the day before had asked me only the name and address) and then badly tells me that the package will not arrive today and before I can explain to him that I leave the following week (so it would be useless to send it in the following days) puts down the phone. Recall again, an operator responds that at least this time tells me that they still do not have the package and make sure it is sent to me next week. I've been ordering things online for years, but this is the first time this has happened (I called the Bologna office). Truly an unpleasant and frustrating experience, from now on I will no longer use sites that use BTR for deliveries.

Every time I wait for an expedition, it's a nightmare. They are shameful. Yesterday, despite having asked to pass by 2.30pm, they didn't pass but they said I wasn't at home ... instead I was right at home. Today I am still waiting for them to arrive. I asked before 2.30pm and nobody is seen yet. 10 minutes left.
Now I swear I make a good complaint.

Brt the most disorganized courier who could exercise the headquarters of Athena Lucana not recommended at all