The people here have provided a 5 star experience ...

The people here have provided a 5 star experience every time I have visited.

The one star that I am taking away is for the sales trick that they recently pulled off by sending an email for a $12.95 oil change special. As soon as I mentioned that email, the service rep told me that it doesn't apply for CX-5, because it requires synthetic oil. My question to the management is: "If it doesn't apply to my vehicle, why send it to me?" I am sure their database knows who owns which model.

I am not complaining about the oil change pricing, because it's very reasonable, considering the complimentary tire rotation and car wash. Then, why do a bait and switch, when you are already a better choice?