Justin Tran

Review of anaheim mazda

If you plan on working out a deal online with a sa...

If you plan on working out a deal online with a sales associate due to the pandemic, I would avoid this dealer at all costs as they will not reserve a vehicle for you even for a couple of hours.

Before I begin the review, I want to thank Joe Ehlert for working with me on the Cx-30 I was about to pick up. He worked relentlessly in finding a good deal that worked for me in my short timeframe, and am extremely grateful for him.

What I take issue with is the "company policy" that the manager, Nery, stated that in-store customers take precedence over online customers.
Joe and I worked on a deal that I verbally agreed to at 230pm to come in around 6pm the same day to sign the necessary paperwork.

As I rolled into the dealership at 530pm, I was notified it was sold and my deal was void. This is when I spoke to Nery and he stated the policy above and mentioned no deal is final and the customer who came before me could walk out too.

What kind of bs is that? So the other customer hasnt even signed the deal or worked out the financing but because he was in the door before me he gets to reserve it? During a pandemic, that's is some pretty backwards logic in that because I was trying to be safe and negotiate remotely, I don't have the right to have some small window similar to the other customer to even drive to the dealership to sign the paperwork? And to add insult to injury, Nerys demeanor was as if he didn t care with his hands in his pockets and head leaned back.

I've been car shopping for the past 3 months, and this was without a doubt the most unprofessional interaction I've had with a dealership.