A2B Worthing Private Hire Ltd Reviews

Fist time of using Arrow. Very impressed with the level of communication. Texts to inform me of make and model of car, registration. Reasonable pricing too. Will be using again. Ta muchly.

This is an update to my previous review that was unimpressive. Have used arrow many times and can be ok..not great...ok.. but when t are bad..OMG.. on valentines we booked via the app..it showed us a cab on route then after waiting 30 mins in the cold for a cab the app said would arrive in 10 mins we called to be told there was no record of any booking!! ...staff unhelpful because we complained (politely) and seemed more concerned with a power trip because we complained that actually helping and fixing the problem..abysmal service ...back to trying to avoid using this company...

Disgusting service, the customer service is horrific and very unprofessional

Came incredible quick and delivered outside my door. Amazing service

Staff are RUDE and swear potential clients! DO NOT USE

Drove past didn't stop. No call no nothing, they say there system sends out or calls. It doesn't as the lady on phone on a power trip. DO NOT USE. Taxi finally shows up at 430am. Called at 1120. Ridiculous all round service and punctuality.

Awful. Pre booked taxis for a wedding nearly 24 hours before and they never turned up, we called and asked why and they said the weather was bad and there would be an hour wait. Lovely for the bride and groom to be waiting in the wet and cold for a taxi which should of been there regardless of weather.

Awful staff, so rude. AVOID for New Year, they are double time all day and others are only from 11pm.

Asked if the fair was return or one way and the woman said 'Yes'. Sums it up.

Would give no star if it was an option. Took a good 10 attempts to get through, once connected I wish I hadn't been. Awful customer service, admin staff are incompetent and rude. Driver didn't know their way around the town, a joke to be honest.

Drivers are lovely and helpful however the booking staff are useless and never seem tk dispatch a car on time think il be using another taxi service from now on

Took a pound off my card many times yet were unable to understand my direction clearly

Helped me out after the trains from London let me down. The booking staff were super helpful, accommodating and friendly. As was the cab driver who picked me up. Never had any problems... Top service

Arrow. Taxi. Is best in Worthing. AND. Are. Cheaper and other taxis. Firm

As a Domiciliary care provider we used this service to collect a service user from a respite (wheelchair bound). the taxi driver done two trips and even stopped at a shop to collect a pint of milk! there was an initial hiccup with funding - having liaised with the arrow taxi office and the driver they were happy to take payment later on! we will be recommending to everyone!

Discusting company me and my partner where regulars until they treated us appallingly she is disabled and the driver was rude and tried overcharging us then when he rung the office to take payment on card we had an issue with our card he said he take us to the cash point and charge us more! That's just for starters will be using a new taxi service from now on.

One star too many.
On the way to the airport at 2am our driver told us he hasn t slept for 33 hours... breaking all the speed limits on the way there 80mph.
Can t forgot the return journey, our driver picked us up from the wrong terminal and blamed us!!! When it s his job to check the flight details... then when we arrived home told us we had to pay parking for north and south terminal on his mistakes! I would rather drive myself next time- would not recommend

Didn't turn up on tim. Left me waiting at the train station after midnight.

Prompt service CleanCars. steady drivers, and reasonable rates.

I dont call ordering a taxi for a certian time then it turning up 15 mins late good service
With the excuse the drive got lost sorry thats what gps and google maps is for not difficult this made me late for work and cost me more stress that trying to get on a train

Good taxi service, polite drivers and telephone staff.

Pretty good as taxis go nealy all cars are very clean .

Trust Issues! the actual taxi service was acceptable but there are trust issues around lost property, I left a bag in the taxi accidentally & I know i did as when I phoned Arrow they said yes driver 123 had reported it after our journey & would bring it in next shift, as we live some distance away we were going to get friends to collect it, next time we phoned arrow they said they never had it and nor did the driver! told one thing then another!

Great service, used many times for collecting my dad. Always on time, text service to let you know they have arrived, drivers always polite and professional. Will be using again.

We booked a taxi for a regular to our church, a partially sighted gent, who we booked a car for 1930hrs. Car never arrived. Phoned up to be told car was20 mins away, probably had only just left Worthing?

Booked a taxi for 5am. Taxi were on time. Friendly service.

I think this company has gone downhill since they seem to have bought out all the competition but there seem to be less taxis available, waiting times are very long in the evenings at weekends - when surely they should have plenty of cars on the road? An impatient woman who answers the phone makes you feel like you are a real problem to her. Also the the last few cars I've been in were not very clean

I have reviewed through the app and never see or hear anything about it.

We are thoroughly disappointed in this company. We made a few bookings for a vulnerable adult for when he goes out in the community.
We use the app to make bookings up to 24hrs before the journey required. Despite emails confirming the bookings they just don't arrive on time. On 1 occasions we booked to get to the train station to get a train. When the taxi didn't arrive we checked the app. Despite the taxi already being 5 mins late it stated the taxi had not yet been despatched. On calling we were told that it was dropping of another customer just around the corner. This proved to be a lie as when it finally came up on the app it was miles away on the other side of town. When it finally arrived it was 15 - 20mins late. Resulting in him missing the train.

Last night we booked for 2055 to collect him from the train station. Again it didn't arrive on time so had to phone as the vulnerable adult was standing worried at the station. Again according to the app it was yet to be despatched. On calling operator was rude and stated " Its not our fault if customers don't depart the taxi in time".

What is the point of the app if bookings are not adhered to. Whats the point of this technology if you still have to call and chase taxis to get rude staff on the phone who don't seem to care.

This review is based purely on a price enquiry. I rang for a quote for a journey and was given an approximate price. Very helpful, polite gentleman who answered the phone, it was no problem for him. Thank you. And I shall be booking a taxi with Arrow.

Three friends and I had booked a taxi at about 12:50, we waited outside our friends apartment and at 1:05 I called to see if the taxi was anywhere near picking us up. The woman on the phone was very rude and told me that she'd be sworn at by someone from my number so she'd cancelled my taxi (without telling me she had) then hung up. I was so confused at this point because I'd had my phone with me for the past 15 minutes and no one had had access to it, none of us were in the slightest bit drunk and I have a lock on my phone; the only calls I'd made were the one to book and the one to check where our taxi was! I was very confused so I phoned them back to ask them what they meant, and was told that a guy had sworn three times down the phone at them so they cancelled the taxi, without even letting us know. I have no idea what happened and the only thing I can think is that someone called from a similar address (as there was a group of boys around the corner from us throwing stones and being generally rowdy) and that they had sworn at the taxi company. I was very upset and confused, I understand that they wouldn't want to send a taxi somewhere if a driver would be given abuse, but I cannot even think how on earth anyone could have called them from my number! We called another taxi company and they were brilliant, dropped us home without any bother. I won't be using this taxi service again in fear of being accused of something I would never dream of doing. Thank you.

Apparently if you order a cab they say 10 mins and then cancel without your consent. It's really nice when that happens. The reason is because you wandered over to check if there was a faster service. After 30 mins I should think so! Ask for John, lovely to deal with....

I called a taxi at 15:04 2 weeks ago while in Worthing and coming off by a train on platform 2. I was with my newborn baby in a pushchair and my mother in law. Apparently, the guy on the phone told me that NOWHERE in that part of the town, the taxis pick up or drop of people! The reason was because there are doyble yellow lines and the taxis cannot park or else they'll pay fines! He suggested to go over the bridge which I couldn't with the pushchair. I suggested to go to a nearby convenient street but he insisred that they cannot do that. Now, there were plenty of free spaces amd there was also a bus stop. Still negative. We had to walk 15' to find another convenient bridge to cross over. There were double yellow lines everywhere by the way. I went to some home owners and asked if that was normal and they said no and I should use their address which I did. A taxi arrived, stopping on guess what(?), double yellow lines ( I took picture). I explained the situation to him and he agreed that that was strange as they always pick up people from the bus station there and first of they do not need to park! I live in the busiest street in Brighton with double yellow lines and never had an issue. I had to arrive to Worthing where there is noone around to learn new rules! In the end, it took us 40 minutes to get on our destination with a newborn baby that was hungry snd would eat 40 minutes earlier if the operator didn't have a bad day! I'm wondering what would happen to worse scenarios of sick or elder people waiting on the line!! I was told to call Alex, the manager, to speak to him. A lady was "taking notes" and Alex would call me back. Two weeks after snd still waiting. Not only bad service but horrible attitude from all of them apart from the kind taxi driver who gave us the ride. Alex, are you sure you and your staff looking after your clients??

Can't thank them enough for helping my wife out at such short notice, car broken down, attending a dinner dance in gatwick, came to our rescue, fast efficient service, friendly and helpful, would recommend and thank you once again, arrived in double quick time and certainly did not let us down,

Told me 30 mins took one hour , just tell the truth

Great service, very friendly and professional. Reasonably priced, too.

Used to be good but recently gone down hill.

In July asked for an 8 seater to Hassocks. That was 55 pounds which was fair enough from Worthing. Asked for 2 other pick ups in Worthing and tha made it 110 quid each way. I questioned it and got a very short response. If id booked two separate taxis max it would have been is 20 quid more. How do you work that out? Said I would call back. Next day gor a very funny bloke who said they had no taxis available. Booked with wortax no issues and agreat service.
Tonight booked a taxi through the app. No text to say taxi had arrived no call from the driver. When i checked 10 mins after booked time got a message saying the driver couldnt find us. Funny that another couple booked a taxi and it turned up no trouble. Had to send another car. That meant I couldn't pay through app. Just doesn't add up to common sense or a good service. I suspect the app is not working well!

Always on time and always great drivers! Especially as i have to have a taxi really early its nice to see drivers who are friendly:)

Fast and friendly on the phone, was picked up within 5 minutes and greeted with a good morning. Was my first time taking a taxi in the area and had a pleasant experience

Some of ur drivers are rude, they take you the long way round. I've used your taxi company for years but after last night I won't use you again

Not a great experience booking but after 15 years I just counted to 10 and let it go . However if I had been a new customer then the tone and compliaincy would have turned me away
Forward it 10 hours and it was awful . One of my worst experiences of Arrow customer service
Please do rewind and look at what a horrible driver this was

A fantastic taxi service. Reasonable prices & extremely helpful staff & drivers

Bad service, very rude woman answering the calls. I would not recommed this taxi to anyone.

Myself and a few friends ordered a taxi from Goring to Worthing on Friday night/Saturday morning at about ten to one, was told it would be about five minutes. As we waited, about four of your taxi's came and went from the same location, we inquired to one that was waiting if it was ours, got an informative "no", and they drove off. About 10 minutes after they said they would be here, my friend who had ordered the taxi rang back to see where it was. The radio operator then rudely let us know that our Taxi had been canceled as we had apparently been abusive down the phone to her, and then hung up on us.

Confused, we rang back to try and figure out the misunderstanding, but again she was rude and adamant that a male had directly assaulted her through the phone, apparently on the same number. We were left very confused and upset by this, as we had rung a total of three times, one to book, one to check, and once again after they had hung up. Prank calls do happen, but to just generalise an entire area, and blame someone else because you've had trouble from there isn't a great way to run a business. Surely if your radio operators have the capacity to know who's calling from where, if we were the origin of this abuse, they'd know not to answer our call. My friends and I had just had a lovely night, and were left feeling upset and confused by this encounter. Luckily we got home with another taxi service that arrived promptly and safely, rude proclamations not included.

Disgusting service ive used this company for years and tonight I was informed that I was lying about notbeibg notified about the taxi being outside. Then the company sent another taxi out said to be an hour and took over an hour and a half. Will never use then again.

Good local taxi firm efficient when I have used them

Service is disappointing to say the least .. then when ring the office to find out where my PRE-booked car was they openly lie to you !! Sort it out I spend a lot of money with you

Over the last month I have attempted several times to resolve an issue of an over charge on my debit card.
I have been fobbed off each time, had to repeat my complaint and promised a phone call back from a manager. Although the people who have answered the phone have been very polite, I feel this situation is not likely to be resolved and therefore feel it necessary to write this review. I will not be using Arrow again.

Driver 11 Irfan is an absolute legend. Got a lift from this geeza absolute legend cracking up jokes and he's easy to talk to.
I love this guy. Arrow taxis have a good decision picking these drivers.
I'm gna ask for this guy every time I need a lift.

My G

I ve used this company for a long time and the driver I had today was absolutely awful, she was texting whilst she drove, she was incredibly rude to me and other drivers and just made me feel plain uncomfortable. Really has put me off of using the service again! Wouldn t recommend.

Notifications were useful and accurate. Drivers turned up on time and were pleasant. Cost was very reasonable, I would highly recommend.

Used the service and app for first time last night.
All ok. Drivers on out and return journeys most amiable .
No complaints and will use again

After southern rail had major delays and cancelled the train my husband needed to get to an exam, he was majorly stressed. The staff at arrow taxi group in worthing were lovely and so helpful. Then the driver he had was really nice too. And the price was a lot cheaper than we was expecting. Thankyou team worthing. I 100% reccomend

The lady on the phone was extremely impatient and rude, whilst I had an exchange of words with my mate over the pick up address she said "oh come on, mate?!" then hung up the phone very quickly, so I had to ring back to get the pick up point changed, which I was told could be done 'this once'?! so 4 hours later (at 4:40 AM) when it's time to be picked up the taxi was 13 minutes late, so my mate nearly missed his national express buss? pathetic service, very let down by a prestigious taxi business.

The 1 star is because the driver at least turned up and got me home.
Estate car was the requested car booked for 11pm 4th May 2019 instead I got a Toyota Auris!
I booked 10 days before gave mobile and email asked to confirmation email was told I would get bit instead had to ring during the week before to get a confirmation of my request.
My request very simple I needed collecting in an estate car or something with a boot space like the Skoda Roomstar or Peaguot Tippee as my wheelchair doesn't concertina, it has fixed footplate and only the back folds to the seat. Also that the car not have low seating as I have trouble getting in and out as causes pain. I even gave the dimensions in the original phone call. Was assured yes large booted car available. When I rang a few days before the booking as hadn't received email the girl was yeah yeah estate type car booked no haven't sent confirmation as no email. When I stated I had given email as well as mobile phone she was ok what is it again. Reiterated that my wheelchair doesn't fold and that driver needed large boots space got yeah yeah it's fine.
Driver turned up when booked bit car totally unsuitable, I had to help tell him it didn't concertina, just about managed to fit it in the boot after alot of trial and error but i wqs made to feel a problem because my wheelchair didnt fold. The car is also so low to the ground i had difficulty getting in with my crutches and driver didn't even offer to help me get out the car or check I actually got to my house ok as I ended up having to lean on my chair as a walker because of the way he parked.
As a disabled person I wouldn't recommend to anyone.

I am quite shocked by some of the reviews below. I have been using Arrow to pick me up from Goring on a very regular basis over the last few years and have found them to be excellent. Drivers are polite ( in the main at least) on time and the Cars are all decent, not like my old town where you got into a complete shed of a car usually.

I started using the app this summer and it is just so easy to use and takes away the stress of trying to get through on the phone during busy times. Yes you may have to wait a bit longer if you want one home after 11pm on a Saturday evening, but that will always be the case anywhere in the Country.

It is New Years Eve 2016 as I type. I booked a taxi home for later tonight, well early morning in fact ( get me the party animal) on the App about a week ago. i just called them out of curiosity to make sure it is still booked and a very nice lady rattled off the booking to me and confirmed they would be there.

I can assure you I am not a taxi driver in disguise but give these guys and girls a tip if you can afford it. They appreciate it and treat them and the Office staff with the respect they deserve and you will never have any issues.

Booked a dog friendly taxi well in advance. Arrow telephoned me at the time of collection to say no one was available! Useless, left me no time to make other arrangements, so our wedding anniversary plans ruined.

Awful company. Turned up late with no telephone call or communication despite me calling them numerous times. Rude and unapologetic driver.

Getting very bad service.Always delaying for school run even if booked an hour before,and lots of excuses.Disappointed always.

Fantastic was in such a rush to get to work and the service was great and fast had a taxi within 10 mins and got to where I needed to be with plenty of time to spair great company!!!!

So possibly the worst taxi ride ever from Brighton to Worthing. Pre booked the taxi for 45 pound from Brighton to durrington and then got told it would be 60 when we got to lancing cause he had to wait half an hour (we changed the time from 2 -3 ) and got to our pickup point at 3. So don't know how he had to wait half hour. Then speaking to office they said caused we changed times with driver it would had to be dealt with between the passengers and him. 1) we booked through a company so we didn't have to "haggle" with prices 2) he gave us he's personal number to let him know change of time, so would assume he would let he's company know any changes (apparently not). Then we were threatend with police after drop off cause we were still discussing prices. Telephone call to the office to try to sort it out to which the telephone co odinator said and I quote " the taxi driver will call police and they will turn up and you and your friend will spend the night in a cell". Then after the taxi guy spoke to the office and started to call the police to turn round and said he will take 45 pound. waisting 30 mins of everyone's time. Last time I use this service again. Awafull.

I've had quite a few taxis in the last few weeks from you guys, the app is good, the phone service and availability excellent BUT I'm going to have to highlight the bad attitude drivers have:
When I booked a taxi for 8 people ...I was told a mini bus or 2 taxis would arrive. When a four seater arrived...Mick eventually agreed to do two runs and then complained to our friends that we hadn't tipped. Even though he had left them waiting on the road.
Tonight a taxi arrived at cresent road cafe, we had booked. I asked if he was ours. "Is this for me?"
No!! (Aggressive) (I was expecting some kind of advise) maybe to let me know our was on the way? I wasn't worried but went back inside uniformed and upset.
Listen I'm no fool and I know you often pick up all sorts of folk but if you are still experiencing problems with multiple app bookings and new staff, at least train your drivers to be humble and polite. ..at least talkative. Because in the last few weeks they have been nothing but obnoxious, arrogant and tip hungry.
Great business
Terrible Customer Service.

Couldnt ask for a more friendly service then what i always get on when i call. Drivers are constantly friendly towards myself an always ask how my day is going. Taxis are always on time an ever a issue they always call before hand an give a heads up. Thankyou arrow, keep up the good work :)

Never had any problems with this company, thanks for "rescuing" me and taking me home on multiple occasions (especially after late parties and when it's pouring :D )

If there was a negative stars I would give. Such incompetent and useless company.




Worse taxi experience ever.



They really need to wake up and join the 21st century really.

Completely lied to. Over half hour late, the lady on te other end of the phone has a default answer with dropping off round the corner. Useless most ineffective transport going. Wont be using again

First time I had used them and was very impressed. Good price trip with a 315am pickup to Gatwick went without a hitch. Had message to say he was coming and again when he arrived 15 min early outside. Lovely smart car and very polite driver. Would use again no problem

something horrible !!!we waited 48 minutes for a taxi, we didn't make on time , no one no call and tell you driver is late ;///

I had two very young children with me and buggy had a puncture so I called this service The driver drove past us then when I called him he was arguing and hung up on me even after telling him I am with children and then when he did come back stopped the car and started arguing the whole address thing while my kids were by the road ... Appalling service I nearly cried my self .... Felt so helpless and this driver so rude ...

Great service, very prompt. Easy to use app. Good job guy's

Taxi was 20 mins late and took us down a route with traffic works metre ticking whilst we waited!!!

Always excellent service and reasonably priced. Called at 3:45 this morning for a taxi from Brighton to Worthing, they took card over the phone, were there in ten minutes and the driver was great.

Easily the best. Great team, incredibly efficient and courteous. And they have a sense of humour! I simply don't use anyone else. Only ever had one rude driver - which was rare and not the fault of the company. And the team have the patience of saints: some customers do not appreciate real professionalism !

Phoned last night for a taxi, turned up on time, driver decided to take me on a detour when I said he was going the wrong way he got really rude. I told him to stop and i would walk the rest of the way home. What gives ur drivers the right to speak to women the way they do

Compete let down. Ordered a taxi from Goring-by-sea station and the driver went to Worthing station by mistake. Made me late for an appointment.

Very good service. Taxi drivers always on time. Polite too