Chris Mc Bennett

Review of A2B Worthing Private Hire Ltd

Myself and a few friends ordered a taxi from Gorin...

Myself and a few friends ordered a taxi from Goring to Worthing on Friday night/Saturday morning at about ten to one, was told it would be about five minutes. As we waited, about four of your taxi's came and went from the same location, we inquired to one that was waiting if it was ours, got an informative "no", and they drove off. About 10 minutes after they said they would be here, my friend who had ordered the taxi rang back to see where it was. The radio operator then rudely let us know that our Taxi had been canceled as we had apparently been abusive down the phone to her, and then hung up on us.

Confused, we rang back to try and figure out the misunderstanding, but again she was rude and adamant that a male had directly assaulted her through the phone, apparently on the same number. We were left very confused and upset by this, as we had rung a total of three times, one to book, one to check, and once again after they had hung up. Prank calls do happen, but to just generalise an entire area, and blame someone else because you've had trouble from there isn't a great way to run a business. Surely if your radio operators have the capacity to know who's calling from where, if we were the origin of this abuse, they'd know not to answer our call. My friends and I had just had a lovely night, and were left feeling upset and confused by this encounter. Luckily we got home with another taxi service that arrived promptly and safely, rude proclamations not included.