This is an update to my previous review that was u...

This is an update to my previous review that was unimpressive. Have used arrow many times and can be ok..not great...ok.. but when t are bad..OMG.. on valentines we booked via the app..it showed us a cab on route then after waiting 30 mins in the cold for a cab the app said would arrive in 10 mins we called to be told there was no record of any booking!! ...staff unhelpful because we complained (politely) and seemed more concerned with a power trip because we complained that actually helping and fixing the problem..abysmal service ...back to trying to avoid using this company...