Andy Long

Review of A2B Worthing Private Hire Ltd

I have reviewed through the app and never see or h...

I have reviewed through the app and never see or hear anything about it.

We are thoroughly disappointed in this company. We made a few bookings for a vulnerable adult for when he goes out in the community.
We use the app to make bookings up to 24hrs before the journey required. Despite emails confirming the bookings they just don't arrive on time. On 1 occasions we booked to get to the train station to get a train. When the taxi didn't arrive we checked the app. Despite the taxi already being 5 mins late it stated the taxi had not yet been despatched. On calling we were told that it was dropping of another customer just around the corner. This proved to be a lie as when it finally came up on the app it was miles away on the other side of town. When it finally arrived it was 15 - 20mins late. Resulting in him missing the train.

Last night we booked for 2055 to collect him from the train station. Again it didn't arrive on time so had to phone as the vulnerable adult was standing worried at the station. Again according to the app it was yet to be despatched. On calling operator was rude and stated " Its not our fault if customers don't depart the taxi in time".

What is the point of the app if bookings are not adhered to. Whats the point of this technology if you still have to call and chase taxis to get rude staff on the phone who don't seem to care.