Inter Mutuelle Assurance (IMA) Reviews

Hello . I strongly advise you not to use IMA. Following an accident abroad, my vehicle was immobilized for more than a month. My car was repatriated to France on September 2, 2020. Following the shock of the accident, the rear windows of my vehicle were broken, they have I didn't even bother to Cover the back of my vehicle. The day my vehicle arrived in France, I went to the Bmw garage for an inventory. I saw that there was water in the trunk of my car, the damaged bodywork, and a difference in mileage that proves they drove my vehicle for what I don't know. IMA does not want to admit his faults and accuses the BMW garage of having damaged my vehicle. While I have all the photos in evidence. Following my several reminders to the Consumer Service they no longer want to pick up the phone. Given their accusations, BMW no longer wants to take charge of my vehicle. Thank you IMA

Nobody answers and an answering machine turns in loop, it is innaceptabe to treat situations of accidents!
System to review between insurers Responsible

Too bad the IMA BENELUX service is not as good as IMA FRANCE. On the occasion of a common puncture in Belgium, IMA BENELUX directed my vehicle to a partner garage. No repair estimate, however, claimed twice. Exorbitant prices. Tires usually billed at a public price of 180 per unit were billed at 320. 4 tires changed instead of 2 without repair order. No effective intervention by IMA towards their partner garage ... very disappointed to be taken for a pigeon. Pity ! Complaint pending, hoping for a response from IMA or MAIF customer service.

I am pregnant with risk of premature delivery, I inquire for household help, yes have told me that I have the right I call the assistance so the group ima it is necessary an initial stop is no extensions the I do not understand at all their logical if I am prolonged it is that my state did not improve it has even worsened but hey no they remain on their opinion it is necessary that the initial stop point bar they want to know nothing not very human as a service.

Terrible, they NEVER answered the phone. We waited 2 hours! We had to return on our own, no repatriation. Scandalous! The next day I tried to get them, same thing: telephone answering machine. I am going to leave my mutual and look for an auto insurance that is worthy of the name

Opinion of someone who needed it, not who works there:

A star because you can't put less.

Assistance to people around the world
Vehicle assistance in Europe
And this 24 / 24h 7 / 7d

Matmut support at the top. A quality service with real professionals finding a fast, effective solution and a very human relationship. Thank you.

Especially do not have to deal with them when you are abroad if you do not want your vacation to turn into a nightmare in the event of a disaster, I have had to deal with his people and I have seen what you can do endured with their incompetent local colleague.! I never want to use their services again if we can say that a service.

A major actor of assistance at European level and at the same time a society perfectly integrated into the city and its environment.
For a meaningful job!
I

Thank you very much for the professional, thoughtful and efficient handling of our file
Very well taken care of by an understanding, pleasant and very reactive team

We used the service following a flat tire during a Sixt hire, we had two replacement vehicles, a taxi service and a hotel night.

Very very effective. Bravo IMA
And thank you to the nice taxi who took care of us. I recommend at 100000%

Thank you all for making a mother's farewell to her children possible. (Triage / Team in Spain ...)

My wife is stranded on the side of the road with our 8 month old baby and it's been 20 minutes that she tries to have assistance on the phone ... that says a lot about your services ...

My daughter became ill in Thailand (severe dengue fever). She was hospitalized. Your intervention has been effective, your information accurate and valuable. I thank you for your action and the human, material and financial support provided. Bravo

It's always nice to learn the night before that the replacement car is no longer available, it's still nice because by believing in the reservation of assistance that everything is fixed .... (whereas after having informed, the rental agency warned them from the moment of their reservation that there was no more vehicle).
Finally they were not able to find me a VHL and as the saying goes, you are never served as well as by yourself, I must have found the vehicle.
Sickening amateurism of the IMA!

In the top. We broke down twice within a week of each other for two different vehicles. The assistance was very well done. They looked for the best solutions. They were able to listen to us. They were able to reassure us. A big thank-you.

Takes hostage and imposes the advance of costs to the garage and reimbursement behind, the breakdown occurred on July 13, 2020, mail processed on July 15, 2020 and still no reimbursement. Call today, what now .. unreadable attachment? I would not have called, my file would not have advanced "because they receive more than a hundred emails per day" and cannot come back to us, it is up to us to inform them that we have not been reimbursed. Plus, it's the first time we've had such a long wait on the phone to get someone. I would also note, for some of the agents I have on the phone, a lack of enthusiasm and envy .. Almost qualifiable as rudeness ..... I would hardly recommend. MATMUT insured, file F0I254976

Great working atmosphere (IT provider), how lucky to be at IMA!

I worked as a seasonal worker and it's very pleasant. Very attentive and caring staff. I recommend

Having needed ambulance transport for my wife, the Macif directed me to IMA
I only have congratulations to address to all the speakers
Competence, efficiency, follow-up, kindness
Yes really well done, this service deserves excellence

In sixty years I had several times to ask for this assistance (70,000 km per year) everything has always been perfect in France or abroad ...
With them we travel serenely

Leader of the assistance market in France, for automotive, home and medical assistance. They also have branches in the main European countries and Morocco.

In the top!
I broke down on the expressway in Vannes: between the many very professional telephone contacts and the repair, the repatriation by taxi 150 km away, the rental of a quality car, the return to Vannes by train + taxi totally taken in charge ... this is enough to confirm my choice of MAIF as an insurance company. Thank you so much!

Your welcome and your actions are of a very high quality that goes beyond the professional aspect. Patience, understanding, effective interventions enter a record of remarkable skill. Continue, you bring a lot.

I TOWED FOR MY CUSTOMER IN FEBRUARY WE ARE IN JUNE AND NO RULES RECEIVED DESPITE THEIR MAIL AS THEY THEY WOULD PAY ME IN APRIL NO SERIOUS

I had recourse to their services, after an accident caused by a pack dog, which had crossed the A10 motorway in Charente-Maritime.

When I returned to my department, I contacted them.

They offered me a car for 7 days while mine was repaired.

When I arrived at Garage PEUGEOT, the rental car was already parked in the car park.

They were friendly, efficient and very quick, I can only thank them.

*

I had a really bad first contact with the operator ... cold, unfriendly and not empathetic.
I called back yesterday, an adorable gentleman answered explained things to me, despite our disagreement no communication problems, he showed pedagogy.
Today I was called back by a customer follow-up person. We discussed in a very courteous manner and the service was deployed after discussion around my contract.
So I am raising my rating from 2 stars at the beginning to 4 now. I do not put 5 following the first call but I validate the fact that the company is reactive and I remove the unprofessional comment.