Mari V

Review of A2B Worthing Private Hire Ltd

I called a taxi at 15:04 2 weeks ago while in Wort...

I called a taxi at 15:04 2 weeks ago while in Worthing and coming off by a train on platform 2. I was with my newborn baby in a pushchair and my mother in law. Apparently, the guy on the phone told me that NOWHERE in that part of the town, the taxis pick up or drop of people! The reason was because there are doyble yellow lines and the taxis cannot park or else they'll pay fines! He suggested to go over the bridge which I couldn't with the pushchair. I suggested to go to a nearby convenient street but he insisred that they cannot do that. Now, there were plenty of free spaces amd there was also a bus stop. Still negative. We had to walk 15' to find another convenient bridge to cross over. There were double yellow lines everywhere by the way. I went to some home owners and asked if that was normal and they said no and I should use their address which I did. A taxi arrived, stopping on guess what(?), double yellow lines ( I took picture). I explained the situation to him and he agreed that that was strange as they always pick up people from the bus station there and first of they do not need to park! I live in the busiest street in Brighton with double yellow lines and never had an issue. I had to arrive to Worthing where there is noone around to learn new rules! In the end, it took us 40 minutes to get on our destination with a newborn baby that was hungry snd would eat 40 minutes earlier if the operator didn't have a bad day! I'm wondering what would happen to worse scenarios of sick or elder people waiting on the line!! I was told to call Alex, the manager, to speak to him. A lady was "taking notes" and Alex would call me back. Two weeks after snd still waiting. Not only bad service but horrible attitude from all of them apart from the kind taxi driver who gave us the ride. Alex, are you sure you and your staff looking after your clients??