Used to be good but recently gone down hill.

Used to be good but recently gone down hill.

In July asked for an 8 seater to Hassocks. That was 55 pounds which was fair enough from Worthing. Asked for 2 other pick ups in Worthing and tha made it 110 quid each way. I questioned it and got a very short response. If id booked two separate taxis max it would have been is 20 quid more. How do you work that out? Said I would call back. Next day gor a very funny bloke who said they had no taxis available. Booked with wortax no issues and agreat service.
Tonight booked a taxi through the app. No text to say taxi had arrived no call from the driver. When i checked 10 mins after booked time got a message saying the driver couldnt find us. Funny that another couple booked a taxi and it turned up no trouble. Had to send another car. That meant I couldn't pay through app. Just doesn't add up to common sense or a good service. I suspect the app is not working well!