I received an invoice for 3 months of COBRA-admin fee for $140.34; this is $46.78 per month. We already paid for March and April, so when I called and got transferred two times, xxxx told me that accounting doesn't talk to anyone. He talked to them and then relayed to me that there was a credit on...
I have had to Fax items to them multiple before action is taken. I call them and they cannot find what I fax d, but my fax machine shows the items went thru!!! When I call them, I always end up talking to someone is clueless. Them I am on hold for 10+ mins. To find I was transferred to the wrong per...
I have been paying this company since I left my employer in Dec of 2017. They have received 3 payments from me and I still don't have dental insurance. I have spoken to several supervisors at TASC and they keep giving me the run around about my insurance. So I have almost 4 months of making payments...
By far the least efficient, most difficult company I have ever dealt with. TASC makes the DMV look like Apple Inc.
Horrible company. No support, no directions, hold account balances for extensive periods of time.
This company has a software/product called Paypath that is used for students to pay their tuition fees. This "service" charges outrageous fees. Having to pay $25 for the privilege of having to pay a tuition on the scale of thousands of dollars is an absolute joke. This is just preying on broke and o...
Very poor experience this year. You look at the claims and they look like they have been accepted when you pay them with a card they gave you. Then oops they send you an email saying the opposite. they make it sound like you only have so much time to claim and not until the 31st of March. Then the...
Unable to get proper coverage , they transfer my cobra program to a program with no prescription benefits without any expatiation and then backtracked that to 90 days. Unable now to get prescriptions and when i called they did not answer questions except reading from scripted sentences. Looking fo...
I emailed a question and received a response that I would be contacted within two business days. After three days, I have yet to receive an answer to my question.
The best part of working with their customer service was reading through the google reviews while I was on a long unnecessary hold.
When calling for assistance, you automatically get voice message stating they are closed for the day and its the middle of the day.
If you see a 5 Star review on here it is blatantly Fake. This company is absolutely horrible. The only time they have approved my Bills they later told me that they made a mistake.
Customer service reps are terrible. They quote IRS rules which do not exist in an effort to keep your funds. Have have multiple calls to gain access to my own funds. If you can avoid them I would recommend it!!!!!!!!
Agreed on the website and customer service, the worst ever. Website never is available and they are not friendly at all. So sad that businesses are allowed to operate this way
SCAM. If your employer offers TASC as your COBRA insurance administrator, you are better off being uninsured. I paid nearly $500 a month for three months for COBRA coverage through TASC, and was uninsured the entire time. I called customer service many times about needing them to reactivate my insur...
We have had a miserable experience with TASC. They have held our employees' money for more than 3 months now and have not yet resolved all of the numerous issues that have arisen. We regret deeply having hired them.
It is flipping impossible to speak with a live person. They are my least favorite vendor in the world. I have NEVER seen a company or item rated so consistently LOW in my life.
I'd give this company zero stars if it would let me. Literally, the worst customer service ever. If you're looking to hire this company just know you are creating a horrible experience for your employees. They request ridiculous information to process claims and decline almost every reimbursement re...
I hated to give one star! This is the worst place to have to handle your COBRA insurance. They cash the checks and cancel your insurance. I could go on and on but it is just the worst. I have been dealing with this since June. Got it fixed only to receive another letter saying my insurance is...
2 many bad things to list. Nothing good! Run run far Way from them
Unbelievably bad! I am a UW Health doctor and find this hard to use. UW Health/Quartz, Unity Point and Tasc all are in Madison and manage most of the state accounts, yet TASC cannot coordinate with Quartz or Unity Point to keep my TASC card purchases from being denied over and over and over again, ...
I am the CEO of my company and after receiving several complaints from some of my employees of the poor service and unprofessional responses I tried to deal with TASC for my own personal account. After 45 minutes and being shunted to five different persons they told me that they had transferred my c...
This company was our Cobra Administrator when My husband lost his job during the covid pandemic. They were horrible to deal with. They took our money and failed to pay our insurance company in a timely manner. We were left uninsured for about 6 weeks. We paid them almost $4,000.00 for the covera...
Call and have to wait 20 to 30 minutes for a representative. Very rude and do not help with reasons for calling. Not sure how this company is still in business I would never use them if I didn t have to thru the state of Wisconsin. Never had issues til we switched to this dreadful company!
TASC has knowingly lied to our entire company. My employer decided to change HSA account administrators, so we were forced to transfer our funds to a new administer. TASC had kept our money tied up for 3 weeks, money that I put aside knowing I would need the money over a year ago. Image if your b...
Impossible to work with! Phone waits are extremely long and email support is not acceptable.
AWFUL, HORRIBLE, UNRESPONSIVE AND EVASIVE. This 3rd rate paper pushing company went into my husband and my checking account - having insisted that all payments be made to them via electronic transfer- and unilaterally withdrew nearly $1,000.00 in two successive Tuesdays in March 2017. NO ONE ever ...
Submitted a bill in error. My account was suspended until I repaid the $19.71 that was paid in error. I was not notified that they would be suspending usage of my debit card. I tried to use my debit card to pay for a prescription not knowing the purchase would be denied. I prefer the way Fringe B...
Awful! Now that they have their new system, EVERYTHING needs a receipt. I made a payment to my clinic (a large organization in the state) and it required proof where it never had before. It's absolutely ridiculous.
They sent a payment to a provider at the incorrect address and they refuse to fix the issue and refund my $1000. I will be reporting them for fraud and I suggest anyone else with problems does the same.
They have started rejecting claims from the same provider I have had for years, who uses the same billing format they have used for years. Worse, I've started receiving emails warning me of potential IRS violations because I haven't "substantiated claims made with my TASC card", and if I don't subs...
Just had a very pleasant interaction with their customer service.
Don't bother enrolling in TASC. If your employer offers this dependent care plan, RUN! I've had $495.00 lost by TASC. My employer sent it, TASC deposited it to a 'limited' dependent care account by mistake and promised to investigate. 7-10 days they said, now it's been more than 30 days, 2 suppo...
About a week ago my entire balance disappeared... I mentioned I would report them to BBB and it was back in my account the same day, after calling customer service as well as sending 2 complaints to their website. TASC needs to get on the ball. These glitches they keep having are ridiculous.
Their customer service is terrible. It is a waste of time to even call. They leave you on hold for long periods of time and they don't resolve any issues. I am still waiting to get my money back/reimbursement for medical bills paid.
Unbelievable. If you want to keep calling and sitting on hold forever to fix the same problem over and over and over and over and over again, this is the place for you. My employer (State of Wisconsin) switched to a different vendor for 2020. HOORAY!
Absolutely miserable customer service. The absolute worst.
Every time I call it is someone foreign who cannot understand me. I have to hold while they check on simple questions. They clearly read from a script. I tried 8 times to submit for reimbursement for childcare from my own account and they kept kicking it out after 48 hours. Nobody could tell me what...
I work with TASC as a broker. A lot of the complaints people have on here are due to restrictions the IRS places on Flexible Spending Accounts. If you had another company handling your FSA, you would have the same issue because of the IRS. I work with them mainly with HRA products. Never had an...
I've been at TASC for almost 1 year. The environment is exciting, fast paced, and caring! The company is growing as we improve our current capabilities and build new ones! So excited to be part of the future here at TASC!!
Does not rate even a 1 star - lack of customer service - run from them as soon as you can
Difficulty to speak with the people that I need to. Hold times of 30+minutes routinely. I'll just claim in my taxes next year. Now worth the hassle of dealing with them.
Service is extremely poor since they 'upgraded' their system in July 2019. I spent too much time on the phone to be given a scripted answer of 'wait 7 to 10 days'. 45 days later and still missing reimbursements. They close online tickets without resolution, if they respond to them at all. Also, ...
Website and app are impossible to use on mobile. Failed to mail their reimbursement debit cards for two months after coverage started. Lost a key form for my dependent care benefit that contains sensitive info (and prevented timely reimbursement).
I wish I had read the reviews...Google doesn't show any under "TASC". 2020 is our first year using TASC and it will be the last unless something changes soon. I concur with the majority here...submit a receipt for reimbursement and it either doesn't go through or they reimburse it from an incorrect ...
Never fails - I have an issue with every single transaction I make resulting in numerous phone calls, each usually lasting an hour or longer. Poor customer service and basically read off a script.
They are upgrading their system. What does this mean to you? You account is locked for over a week!!! No simple warning - "Your card won't work for...err...um...we don't know ...for a week, maybe two. Well, actually your card won't work at all until we decide to send you a new one". Nope. Too much...
I've used TASC for three years and have not had any issue getting my childcare reimbursements until about three months ago. Since then it has been an administrative nightmare. My employer contributions never show up on my account and I usually have spend about 2 hours on the phone with customer serv...
Awful. Miss a payment and they cancel your account without notice.
I have found the TASC staff members to be helpful and responsive each and every time I've called them. My company used to have WAGEWORKS and TASC is FAR and away SUPERIOR in service.
WISH I COULD GIVE THIS COMPANY NEGATIVE STARS - SIMPLY IRATE OVER MY EXPERIENCE WITH THEM. They are EXTREMELY unprofessional, and an absolute PAIN in the rear to try and deal with. I would 100% never recommend this company to a single PERSON!
After having our child, we had been told about the HRA...
We contracted with TASC one year ago as a service provider for ancillary benefits incl. flex spending accounts and our experience was very unpleasant (poor customer service, many system glitches, poor communication with our employees, etc.). We are in the process of moving to a different service pro...
when can this bank goes out of biz? why on earth exists this type of biz?
As an employer I have been working with TASC for 6+ years. They have friendly and very helpful customer service.
Have resubmitted for remuneration for HC spending account twice. Each time TASC states they need further information for fraud protection. Last time I tried to submit, they "upgraded" my account that is now inaccessible. I never received their TASC card either--"its in the mail..."
This company i...
This review is from a 24-year benefit broker's perspective. TASC was once great, at least very good. They have fallen so far from good that a 1 star rating is too much. I would rate zero if possible. Customer (employer & employee) Service has devolved so far in the last 2 years to complete incompete...
This company sucks! I sent in my receipts from the Boys and Girls Club. Denied. Called customer service and they stated I need an itemized receipt, which I explained I had sent. Then they said I needed a better description. I ask what they were looking for in the description, which she couldn't ...
This company has been absolutely horrible to deal with. Worst customer service I have ever dealt with in my entire life. The executives should really take a look at revamping their system. It took me 10 months to file a claim "properly" and customer service always blames it on me. It only took m...
My employer has used TASC for many years and I have been satisfied with the service provided, i.e, timely processing of claims. However, everything changed last year. I had so many issues with the way may claims were handled. Terrible experience with customer services, each will give you a differen...
Terrible app, customer service and everything as a whole... Really not worth the Hassel at all ... Terrible company all in all...
Long waits to get to customer service, then they do nothing. I've been trying to cancel the service for months and submitted the form to cancel multiple times. Fortunately we didn't set up ACH, so they just keep sending an invoice for a service we didn't need and didn't renew.
I would give them a big ZERO. Their customer service is sourced out to the Philippines. I filed for a reimbursement sent the proper receipts (uploaded online TWICE) and the reimbursement requests have been declined 3 times. My HR Supervisor even joined me on a call to them. Still declined...... ...
I have nothing but positive things to say about TASC. Everyone is so helpful and kind. Tasc has help me save thousands of dollars on taxes. I admire this company and all the people I have had the pleasure of meeting and speaking with.
Payment from your card isn't guaranteed. It's great to show up to medical appointments and have a non functioning TASC card. It's great to have an account you've had a for a long time and you've saved your passwords to log into it only to have TASC not remember and say you're account is invalid. If ...
Impossible to get claims to go thru their website. Says you can send 5 at a time, that would not work, tried 2 at at time, that didn't work, then did get one to go thru, tried to submit others again next day and they came up with a bunch of red x's in the fields on the website and would not allow s...
Every new benefit year it loses my current log in then I have to reset the account...every. Single. Year! So frustrating! I only claim for child care because any medical benefits were such a hassle to claim. Horrible website and customer service
I used their employee reimbursement option at the end of the year. They took $11k out of one bank account but never got it into my other bank account because their system went down...for over 3 weeks. I asked to pick up a check because missing $11k ruined my life. They wouldn't let me drive over the...
It's almost June 30th, the end of our plan year. Hallelujah! Can't wait to get rid of TASC. Poor in every aspect of business. Save yourself a headache and choose another administrator. They don't even rank 1 star but you have to check something.
I had a very unfortunate experience with this company so far.
I have experienced professional service, quick responses to my inquiries and polite staff. I did not have to hold long to talk to a representative and she was able to give me the answers I needed in a timely fashion. Our company is very satisfied with TASC Flex Plan and the COBRA Today Services.
Absolutely terrible how they are still in business is amazing . They must be super cheap. I mean super extra cheap. Never had worse customer service in my life.
Bad experience. every time I submit reimbursements.
If I could give TASC a negative score I would. We use TASC for dependent care expenses. A receipt from our child care provider is uploaded each time into our app, which was suppose to be the fastest route to TASC. Each time our claims our denied without notification. We are hard working parents who ...
Customer service is completely useless. Stuck on hold for ages and get transferred from person to person. Each one has to get all your info up front and then they transfer you to someone else.
In my opinion, TASC is difficult to deal with at every turn. I would guess that their business model is built on denying all claims, then hoping the person requesting, forgets to keep checking on the claim status, until any potential date limits expire.
I was talking with a woman for over 30 min until the line went blank. And during that 30 min of time all she did was re-read the same bullet point over and over from her script. I then called back.... I am on yet another 30 min phone call with someone else stating that they are having to type to t...
Incredibly helpful and friendly. They save me about $3000 per year on taxes
22 minutes on hold and waiting--all for a password reset? Who knows if that will even help! I've been trying to spend down my balance by the end of the year, and they definitely do not make any of that easy. So glad UW is going with someone else next year.
After approving my request, they did not pay out my FSA reimbursement. I ended up getting a message saying they were sending the funds back to my employer minus 'fees'. From the way I understood it, your employer signs up for an FSA year, they really have to pay 15 months of administration fees, a...
Horrible experiences. "Customer service" is rude and abrupt. To us it seems like reimbursement claims are immediately declined in hopes employees give up and don't resubmit. We do not recommend employers use this paid service.
EMPLOYERS: Do not give this company your business under any circumstances. They have become a train wreck with no sign of emergency crews on the way. They are unable to accurately process our payroll contributions and refuse to respond to all service requests. Employees have been waiting for over a...
So I went in for an eye exam and new glasses today. Everything went well until I went to use my TASC card to pay for it.
DENIED!
I wondered how on earth that happened. They tried it again.
DENIED!
I called customer service. (That's what they call it, but trust me it's an oxymoron at best...
Horrible. Do not invest in this type of healthcare there is so mich fine print. I left the company I worked for so they deactivated my card and now I will lose over $500 on Jan 1st
Bad app and website, even worse customer service. Too bad there is no zero star selection.
RUN FROM THIS COMPANY - DO NOT sign up for this service. They take your money and will not even pay for doctors, hospital,dentist, eye care or emergency room visits. DO NOT sign up for these individuals if I could have given a -0- I would - Terrible customers service, the reps don't tell the trut...
DO NOT GIVE THIS COMPANY YOUR MONEY!!!!!!!!!!
I gave $2000 to the TASC flex spending account and spent $1300 on RX glasses. I sent the paperwork in every time they asked for it and they said it was covered. I faxed it from work, e-mailed it, and Snail mailed it. I then get a notification by my empl...
My employer uses this company for FSA accounts and m not sure why as the reviews are obviously terrible and I cannot wait until this year is over and I do not plan to have another FSA. It was fine until they switched to the universal account. I have asked my employer to consider a different place fo...
Worst experience ever. By far the most difficult experience trying to get my medical reimbursement.
This company is terrible to deal with, when you call you roll around in their automated system for half an hour. When the phone is answered a non- English speaking person answers that you can't understand. Don't do business with this company.
The company has a good vision, top management is fine, but the lover managers are horrible, they are ruining the company's reputation. They need a total reorg.
I have been using my PEHP for 3 years with no problems. Until TASC. They are the worst company so far. They have denied every claim I have submitted. Their phone customer service is rude and uneducated of the process set forth by my previous employer and the IRS.
It is patently obvious that the state of Wisconsin chose to work with the lowest bidder for FSA management, and they had the lowest bid for a reason: TASC's website and app are so poorly designed they have the quality of a college kid's part-time side gig. Their customer service is nonexistent and w...