Oc Infiniti

3.7 · 172 reviews
ocinfiniti.com Write a review
R
Rush Dan
Reviews 1
2020-10-28 14:50

What a horrible horrible horrible dealership! BUYE...

What a horrible horrible horrible dealership! BUYER BEWARE!!!! they don't care about customers and will be dishonest in their numbers. Came here because of an online ad for the Q40 wanted to get the deal stated in the ad but suddenly they wanted 3 thousand down and the payment jumped up. Now I get t...

Read full review

H
Hiep Luong
Reviews 1
2020-10-26 09:06

AVOID this dealer at any price, especially used ca...

AVOID this dealer at any price, especially used car.
Bought an used car here. They didn't tell me that they won't cover these cost of the car missing floor mats ($150), no backup key ($150) until after I signed the bill of sale.
They could have just said that "We cannot cover that with that price...

Read full review

P
Pablo Quintero
Reviews 1
2020-10-17 07:48

Took my car for and oil change and the representat...

Took my car for and oil change and the representative (Gerardo) was very professional and addressed any concerns that I had, also suggested a shuttle to the theater since we were going there to watch a movie while the car got serviced........ Thanks a lot Gerardo.

Read full review

D
Deidre Norville
Reviews 1
2020-10-17 00:46

Use to be great, now horrible service! I am suppos...

Use to be great, now horrible service! I am suppose to be a "Diamond" member, and now this year there's all these new rules....Uuummm that's not what I purchased! Then the Director of the service department has the nerve to hang up without even saying anything....this was after he also tells me he d...

Read full review

H
Hank Jian
Reviews 1
2020-10-07 06:36

Their finance manager is doing hard sales, and mak...

Their finance manager is doing hard sales, and makes the excitement about the car go away. Too much of scaring and too much of pushing. But on a good note I was able to haggle down the lease price of q50 to an acceptable for me level ($249/month! ZERO DOWN)

Read full review

J
John McCrackin
Reviews 1
2020-10-04 14:34

I have loved Infiniti cars for over 10 years. I d...

I have loved Infiniti cars for over 10 years. I decided to get another one and to my surprise the car I found on the website, followed by visit to lot was as advertised. Jim Jones in sales was extremely knowledgeable about the vehicle and honest when answering my questions (I did my research). I ...

Read full review

S
Sharon Luke
Reviews 1
2020-10-03 19:01

We came to this location twice and both times we w...

We came to this location twice and both times we were made to wait and then they charged us $3,000 more proximately than the car was worth please don't go here expecting the deal especially if you got a little bit too much THC.... horrible service very disrespectful of a customer's time

Read full review

M
Mark Absher
Reviews 1
2020-09-25 18:15

I have purchased nearly 30 cars in my life (I know...

I have purchased nearly 30 cars in my life (I know ... what's wrong with me?). I am also a shameless negotiator; I have some stories that would make you laugh and be shocked. I have to say that my recent purchase of a Q50 Hybrid at OC Infinity was probably my best car purchase experience. From th...

Read full review

L
Long Pham
Reviews 1
2020-09-23 09:04

My wife would not go anywhere else for service. Te...

My wife would not go anywhere else for service. Temo in Service is a great guy, friendly and very helpful. He would do whatever he can to pleases the customer.
We bring our other car (Knock off Infinti aka Nissan) here for service as well.

Read full review

L
Lara McKenna
Reviews 1
2020-09-14 22:19

I have used Cerritos and MV dealerships for servic...

I have used Cerritos and MV dealerships for service and Orange Coast by far surpasses the customer service as well as the actual work. Temo has been my service rep and has gone to bat for me with issues that most would ignore. In my opinion OC Infiniti is fair, convenient and trustworthy. Just to...

Read full review

B
Ben Wong Jr.
Reviews 1
2020-09-13 21:08

OC Infiniti opened March 11 and I never knew it wa...

OC Infiniti opened March 11 and I never knew it was there. I've always gone to the Tustin one. I usually have to get to the dealership before 8am in order to make sure they can fit me in, not here. I rolled in around noon and they told me it would take about an hour for my oil change. I had a co...

Read full review

L
Lindsay Gilbert
Reviews 1
2020-09-13 19:22

We have these place 3 chances. First time they for...

We have these place 3 chances. First time they forgot we made an appointment and we had to wait around 45 minutes to be seen. Next time they were completely rude.. my boyfriend bought a brand new QX30 and 4 days off the lot we needed wiper fluid and an oil change ($90 by the way... should ve been ...

Read full review

R
Robert Atwood
Reviews 1
2020-08-25 23:09

Two weeks ago I went and spoke with Yvette about b...

Two weeks ago I went and spoke with Yvette about buying a used truck. I was excited about looking for a new vehicle, but wasn't too stoked about dealing with a sale person... I stopped by to take a look at the truck and test drive it. Never once did I feel pressured by Yvette. She walked us out to t...

Read full review

M
Michelle Haarlammert
Reviews 1
2020-08-25 10:28

There were a couple "life" problems, example of no...

There were a couple "life" problems, example of no rental car at the time, but Kris handled it very well... she got us a driver to take my bf and I to go get a lunch while they figured it all out. She made me feel very important and helped me figure out the best situation. I did love the rental car ...

Read full review

F
Fernando Reynoso
Reviews 1
2020-08-25 04:25

took my car for an scan diagnostic service and i g...

took my car for an scan diagnostic service and i get my printed received for the amount they charged me...but i couldnt get a print out for the diagnostics results and neither a print estimate for parts and labor instead the serviced advisor write down on a piece of paper some numbers different from...

Read full review

S
Sunny Fahim
Reviews 1
2020-08-23 19:17

Most horrible people and stuff don't go there dia...

Most horrible people and stuff don't go there diamond service is a rip off some idiot name wells think he owns the place rude money hungry crooks, the beware they are bunch of crooks they'll promise you free tires, but you'll never collect on that because the fine print says you'll have to do all ...

Read full review

K
Keith Fung
Reviews 1
2020-08-15 00:44

I have serviced my Infiniti(s) here for many years...

I have serviced my Infiniti(s) here for many years. I fact, this Q70L is my second Infiniti serviced here at OC Infiniti (the first being my beloved FX35). Over these many years, I have grown to trust one service consultant in particular-Kevin Hall. He IS the BEST. Kevin is always very patient w...

Read full review

D
Don McKinley
Reviews 1
2020-08-12 03:08

Terrible customer service. I made a purchase onlin...

Terrible customer service. I made a purchase online and the company sent the incorrect number of items ordered and they would not respond to any of my emails. I filed a claim against the company, but your should be aware that this company does not respond to emails. I will not do business with them ...

Read full review

A
Alex Zokaei
Reviews 1
2020-08-11 12:31

Do not waste your time at this dealershipBy far th...

Do not waste your time at this dealershipBy far the shadiest dealership I've been too, all they do is bait you with a deal and as soon as you arrive they switch the deal on you. I even spoke to the General Sales Manager, Mitch to let him know what his employees are doing and he informed me that he w...

Read full review

T
Tony M.
Reviews 1
2020-08-09 19:18

The dealership is nice and clean but their service...

The dealership is nice and clean but their service department is the worse you can get. Horrible experience at OC Infiniti service department. The diagnosis was completely wrong and much higher price than other Infiniti dealerships in the area. Save your money, temper, and time and go somewhere els...

Read full review

S
Shauna Allen
Reviews 1
2020-08-09 01:54

Kevin (service advisor) has always been helpful fr...

Kevin (service advisor) has always been helpful from the first time I visited. I haven t had a problem with service and Kevin will always keep me informed of any changes in time wait etc. My only complaint is the wait area is not customer friendly like it use to be. It is horrible in comparison to ...

Read full review

E
edmundo brock
Reviews 1
2020-08-02 08:30

I recently got a new qx60 i love it. Ericson Zapat...

I recently got a new qx60 i love it. Ericson Zapat and the general manager gave me the best experience. I did not feel rush to select the type of car that I wanted. I gave them my wishes list and they were able to work with my wish. Thanks west minister Infiniti for the new car.

Read full review

D
Dennis Cobb
Reviews 1
2020-08-01 10:41

My wife and I were picking up a new car, when a se...

My wife and I were picking up a new car, when a service advisor (her name is Kris), happened to be walking by. She asked if we would like to know anything about the car. We said yes, and she proceeded to 1. Pair my phone to the car, 2. Set our favorite stations on Sirius, 3. Show us how to use the...

Read full review

R
Rob Sanchez
Reviews 1
2020-07-21 09:52

I'm now a customer for life. I called in today and...

I'm now a customer for life. I called in today and had an appt with Celia Cervantes. She was awesome. I had so many questions about the q50 and she answered all them. While I was in the showroom the General Manager Ali Khan took the time out of his busy day to come and greet me. He assured me I was ...

Read full review

M
Metin Kilic
Reviews 1
2020-07-18 13:01

I made an appointment with eduardo. And kevin help...

I made an appointment with eduardo. And kevin helped me when i arrived. Everything was perfect. Everybody was very kind. I got my oil changed with a good discounted coupon. They even washed my car as a complimentary. Highly recommended.

Read full review

D
Daniel Rosas
Reviews 1
2020-07-17 22:58

The worst experience of my life, I took my brand n...

The worst experience of my life, I took my brand new car for car wash today when I was receiving my car back I notice that they damage the paint when I talked to Jason the service manager he said he didn't know how it happened but he said please bring the car to the first oil change and he will tak...

Read full review

K
K1 Kickboxing
Reviews 1
2020-07-15 19:23

I just recently replace my tires at a Tires Shop i...

I just recently replace my tires at a Tires Shop in HB and that dam tire shop mess up and couldn't put back the lock nuts. I call Orange Coast Infiniti dealer and talk to Raymond, he say just come in and buy the lock nuts for like $2 each (under $5 total with tax included) and that Kevin would have...

Read full review

G
George Romany
Reviews 1
2020-07-14 01:18

Avoid this place at all costs; Liars, Cheaters and...

Avoid this place at all costs; Liars, Cheaters and unapologetically unprofessional.

Long story short
I found a car from orange coast infiniti, I called them and a representative named Jordan reached out to me; After discussing all the features I gave him permission to start the deal and run my c...

Read full review

J
JEFFREY VANMETER
Reviews 1
2020-07-12 18:02

My dad just got a used car from them and they char...

My dad just got a used car from them and they charged him $150 for a new headlight..it rained and took in water. We went to pick it up and the lights didn't match. Our fault go home they say..Timo from service has no idea what he's talking about.

Read full review

A
Alex Mora
Reviews 1
2020-07-11 23:17

I purchased a 2015 QX70 from this dealership less ...

I purchased a 2015 QX70 from this dealership less than two months ago. The experience was your usual sales talk ( if you need anything, please don't hesitate to contact us, etc...). This week, my vehicle developed a slow leak on one of its tires; when I tried to swap the spare, the wheel lock key wa...

Read full review

A
Angela Dittrick
Reviews 1
2020-07-11 22:28

Came into this dealership for a specific advertise...

Came into this dealership for a specific advertised deal on a Q50. Even called ahead to talk with a sales rep to confirm the specifics. When we got there, a different sales rep told us they did not have any more of those cars available. Then he told us he could transfer one from a different dealersh...

Read full review

L
liz boylan
Reviews 1
2020-07-09 19:09

This is my second purchase from Orange Coast Infin...

This is my second purchase from Orange Coast Infinite They were great both times. The second time was a purchase due to accident and they were so great with my down payment since I had to Wait for it from the insurance company. Thank you Infinite for being so pleasant to work with. I will definite...

Read full review

S
Steve Wang
Reviews 1
2020-07-08 22:03

BEWARE OF THIS DISHONEST BUSINESS!!!

BEWARE OF THIS DISHONEST BUSINESS!!!

Read your contract carefully, there were some "errors" made that I suspect is intentional and I'm currently working with my lawyer to protect my rights since they can't keep their words on ANYTHING!

Initially everything went smoothly, Rafael was easy to wor...

Read full review

B
Brandon Weeks
Reviews 1
2020-07-05 22:12

Salesman Jeffrey Holmes eventually delivered my In...

Salesman Jeffrey Holmes eventually delivered my Infiniti after he never showed up the first time it was scheduled. He always had excuses. Upon delivery I noticed that all the floor mats were missing. He said that floor mats were guaranteed with every Certified vehicle. He promised me that he would h...

Read full review

M
Marie Bias
Reviews 1
2020-06-28 23:24

I got taken for a ride charged me $ 6, 000 over th...

I got taken for a ride charged me $ 6, 000 over the price of the car. And did not clean car I have come to realize after the fact. Gap and warranty well over what it should have been . i guess I just funded someone' s kids college fees.
Got me once shame on you got me twice shame on me
Trust me th...

Read full review

A
Anthony La
Reviews 1
2020-06-28 23:18

5 star experience, stellar looking dealership with...

5 star experience, stellar looking dealership with excellent sales people. I worked with Irma and Rafael the sales manager, gave me an excellent deal, and got me in and out. Excellent choice of inventory with a beautiful exterior and interior with plenty of amenities. Would definitely recommend anyo...

Read full review

S
socalenjineer
Reviews 1
2020-06-28 12:40

Their Service Department is absolutely fantastic....

Their Service Department is absolutely fantastic. They always take great care of my car. The service advisor that I worked with, Eduardo, has taken care of me and my car the last several times I've been in for service. He's FANTASTIC! Whatever they're paying him, it's not enough!

Read full review

S
Socal Rider
Reviews 1
2020-06-27 17:02

Crooked mechanics! Beware!!!! If you are not 100%...

Crooked mechanics! Beware!!!! If you are not 100% educated on your car's they will make sure you come back by taking all your oil out! I checked my oil before taking my Infiniti in, after service I than check again due too my instincts I than saw there was NO OIL IN MY CAR. they will act as if you...

Read full review

M
Michael Krug
Reviews 1
2020-06-21 03:51

Rafael Rodriguez, Harry Conger, and Matthew Klein ...

Rafael Rodriguez, Harry Conger, and Matthew Klein offered up a top shelf buyers experience! They provided exceptional service and most importantly changed my car shopping perception entirely. If more dealerships had sales/finance people like this, their probably wouldn't be any cars in the lot:)...

Read full review

V
Viet Nguyen
Reviews 1
2020-06-18 13:55

My experience at OC Infiniti was amazing. From th...

My experience at OC Infiniti was amazing. From the moment I walk in I was treated like an important guest. Everyone at this dealership was extremely friendly and positive. My service consultant was/is Kris Karr and she was extraordinary. Kris provided me with an accurate quote or the installatio...

Read full review

M
Melody Tice
Reviews 1
2020-06-17 04:08

I've purchased two cars from OC Infiniti in the la...

I've purchased two cars from OC Infiniti in the last six months. Neither transaction was what I would call hassle free. The second time I purchased a car simply because it was the car I wanted and it happened to be on their lot. I wouldn't have gone there specifically to buy a car from them.

D...

Read full review

Q
Queena Chen
Reviews 1
2020-06-09 04:58

Deceiving! There are many things about this dealer...

Deceiving! There are many things about this dealership you have to be careful about. They are very aggressive trying to get you to go in and have a great sales pitch. The key is to read the fine prints. for example they'll promise you free tires, but you'll never collect on that because the fine pr...

Read full review

M
Marc Habib
Reviews 1
2020-06-07 21:43

Absolutely horrible. Spent about a week negotiatin...

Absolutely horrible. Spent about a week negotiating a QX80 with them to get there, waste 90 minutes and have them tell me they're jacking up the price by $100 PER MONTH!!! Don't waste your time here. Go straight to Tustin Infiniti and meet with Gil. He'll take great care of you, is honest and will d...

Read full review

D
Dee Smith
Reviews 1
2020-06-07 21:42

This was my first experience with OC Infiniti and ...

This was my first experience with OC Infiniti and I would recommend them to anyone looking to by a car. As with any car buying process, it takes time but the people here made the experience much more bearable and the facility itself is awesome. Love the coffee machine!!!

Read full review

R
ramzi abdine
Reviews 1
2020-06-07 11:03

All I can say is buyer be ware!

All I can say is buyer be ware!
Long story short : I bought a certified pre-owned QX30 and the sale person did mention the bird dropping stains which he promised would be taken care of.
Besides simply trying to avoid me for a few days saying that the loaner car was not ready, in the end, I drove m...

Read full review

A
Antoinette Gaglione
Reviews 1
2020-06-05 15:12

Temo Hernandez is the BEST service advisor I have ...

Temo Hernandez is the BEST service advisor I have ever had. Including the staff at BMW and Mercedes. Temo is always attentive to the needs of the customer and is also very knowledgeable about the complete Infinity model line. At my last visit Temo provided some valuable information on your line of S...

Read full review

A
Aiham Mwais
Reviews 1
2020-06-02 03:13

WORST AND MOST UNPROFESSIONAL DEALERSHIP.

WORST AND MOST UNPROFESSIONAL DEALERSHIP.
Really bad customer services. I wanted to buy a car from them so I talked to the sales man named Caleb j Cruz. I told him that I got a loan from my bank and that I was going over to then the next morning to buy the car . He confirmed the availability of the...

Read full review

J
Josh Nettles
Reviews 1
2020-05-20 04:45

Everyone hates the car buying experience because c...

Everyone hates the car buying experience because certain dealers and salespeople who judge customers as a waste of time before even speaking to them give the business a bad reputation.

But hold on. The guys and gals over at OC Infiniti are out to the save the day. I came to the dealership looking...

Read full review

A
Abboud Khallouf
Reviews 1
2020-05-16 16:38

Beware when you sign the paperwork, they would say...

Beware when you sign the paperwork, they would say something to you then rush at signature and you end up signing the worst deal in your life, I tried to work with the GM to resolve the issue I had he even didn't accept to see me, they are ruining the name of Infinity and the car business.

Read full review

S
Sydney Reeve
Reviews 1
2020-05-15 21:18

NEVER PURCHASE FROM THIS DEALERSHIP!! Purchased a ...

NEVER PURCHASE FROM THIS DEALERSHIP!! Purchased a used car from this dealership, car was on the lot for a whole month, the day I was putting down a deposit, I was rushed and was told people are there ready to test drive & purchase the car (typical salesman stuff).... had to ask for the paperwork con...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn