Use to be great, now horrible service! I am suppos...

Use to be great, now horrible service! I am suppose to be a "Diamond" member, and now this year there's all these new rules....Uuummm that's not what I purchased! Then the Director of the service department has the nerve to hang up without even saying anything....this was after he also tells me he doesn't have the man power to come pick my car up., then all the sudden goes ahead and makes the appointment..Uuummm YOU advertise it and which one is it, do you have the manpower or not...Lies!!!!! Sheesh, all the disrespect wasn't even necessary....just provide what you say you will without the extras!!