Oc Infiniti Review

I m not a big fan of writing reviews but I feel like the gentleman Bryan Barrera deserves a shout out. He offered great customer service and was all around astounding! He helped me get into a G37 at a really great price. He didn t try to persuade me to get another vehicle at all and listened to everything I had to say and helped me stay within my budget. I can t say that about the other dealerships I visited before this one. If your looking for car at Orange Coast I would definitely hit up Bryan.

Most professional and down to earth staff. Really can work a deal and give you true input. I worked directly with the Sales Manager Gaston, met with Neil the Used Car Director and he gave me good value on my trade, Domenique showed us the car and Mansoor completed all the paperwork and made our experience excellent.

Always receive 5 Star treatment, my car is hand washed, I wait in the lounge free fresh baked cookies, bottled water, soda, healthy snacks and fresh fruit. Everyone there asks if I need anything. they offered to buy me lunch while I was waiting during the lunch hour for a $39.99 oil change.

I bought a used Q50 there not knowing that it had some modifications that deemed the car not street legal and unable to pass smog. A few days after I signing the contract, bill of sale etc. I contacted the sales person he promised to give me the parts to make it street legal. After a month or so of constant follow ups. He introduced me to Kevin Hall who also promised a call the same day if not the following day. 3 weeks went by, no calls, nothing. I called Kevin several times, left voicemail messages, never got a call or text from him. Super unprofessional and disappointing. I wouldn't recommend this dealer to anyone.

AMAZING SERVICE!!!! Love my new Infiniti. I recommend OC Infiniti to everyone. Best deal ever. Free Car Wash and Breakfast!

Excellent! Received a same day appointment. Eduardo took great care of me. He said the service would take 1 1/2 hours. I went shopping. Exactly 1 1/2 hours later, Eduardo called and said my service was completed- including the car wAsh. He then sent a car to pick me up from the store. Thank you!

Good store. Good deal on 3 Infinities we have purchased over the years. All the sales managers seem genuinely concerned about providing a good client experience. Jim, the current GM is great.

Caleb Cruz is the best, I had a bad interaction with someone else at the dealer and management went above and beyond to make it right.

Totally shady dealership. Had a Q50 on hold by another dealership to pick up that I was purchasing. While they were on their way to pick it up, they sold it to someone else.

my experience overall has been good. i was shocked when i too realized no floormats until i left, but to my pleasant surprise when i mentioned it, irina sent them to me, which was what i hoped but thought would get shot down. they made it pretty easy for me to buy now pay tomorrow and i loved how brian called me to check on my purchase just when i had questions. i know i will grow to loooove this car.

Peter was one of the best sales associates that I have ever come in contact with. He was very relatable and has the ability to make you feel like a family member: The sole reason I bought a car from this dealership was because of Peter.

Today was a great day. I came in to get rid of my lease. But then I met Celia full of energy and very welcoming. I had the best car buying experience ever. She really made me enjoy buying my new car, I know I will have another car note for a while but definitely worth. Thank you Celia for all your help and enjoyed getting to know you.

I've had nothing but a great experience with OC Infiniti. Temo Hernandez always delivers quality service. Thank you Temo!

Just went in for my first service visit and Eduardo Ortiz was my consultant. Great guy, looking forward to using him again.

Unbelievable service! Mr. Tuan Nguyen is a professional not only in his craft but in hospitality. I called and it has been about 6 months, he remembered our relationship and details about it most would forget.

Nothing sketch, open honest with what the service needs are. Continuously checking in with his guests in the customer service area, making sure they knew where they were at in the service timing. Nothing worse than waiting and unknown length of time.

I was thinking I was a VIP but honestly watching and hearing the discreet interaction Mr. Nguyen was giving his customers it is evident he treats everyone like a VIP.

Thank you Mr. Nguyen I hope you are recognized and your value is known by INFINITI!

Tuan in the service department is awesome. Super helpful and informative.

Typical sales people: lying, arrogant, money loving a-holes. Sales guy I dealt with kept quoting high prices and wouldn't negotiate. Then had the nerve to ask what he did wrong and to explain why I didn't buy from him.

The girl in the service department is horrible. She has no manner and told me the loaner car is not available and make me keep calling back to set up my aapointment. Will definitely not ever buy any car here again. The Mission Viejo dealer is better. I hope the owner fire that chick from service department who just sit around and do nothing.

I recently got a new QX50 2019, i love it. Ericson Zabat ,Tin Ma give me the best deal experience. I did not feel rush to buy and they are very polite .I gave them my wishes list and they were able to work with my wish. Thanks OC Infiniti for the new car.

By far the best experience I have had thus far in the car buying/leasing experience. From start to finish the entire team communicated with me efficiently. A big thanks to Ericson though for walking me through the whole process and being one of the main reasons I was able to drive off in my brand new beautiful QX50! He worked his tail off to get me every single thing I wanted and he has gotten himself a repeat customer for sure! I would recommend not only Infiniti after just a couple days of owning my car but mainly for the service that was provided. You the man Ericson!!!

Very impressed with this dealer. The service writer Tuan was AMAZING with his customer service and personality. They had a great parts department as well with actual people working the counter that were friendly and willing to talk. I brought my Q50 in for an oil change before traveling back to Utah and was very happy with the service. Waiting room was good as well with awesome snacks. I also checked out the car lot and they also have a very big variety of used vehicles as well of all makes and models. Great place to shop around for sure.

Service coordinators are super efficient and nice. They don't push repairs that aren't needed.

Buyers BE AWARE!!!! Don't buy car from this Dealership! They Rip off. Especially with sales person Irina. She promises lot of thing but after you purchase you have to pay for everything. I got my QX60 from her with extremely high price and she promised life time warranty on tires and oil changes maintenance but it's all fake she lies. When u bring vehicle to do maintenance u have to pay. I return my lease QX60 which she told me for 39month I have to return with 39k miles which is I did but on the contact she did 32k miles. Now I'm paying $2k extra for overmiles. Be careful and read your contract. Highly not recommend this dealership especially saleswoman name IRINA.

AMAZING and FAST Service! Wow, Rafael Rodriguez was definitely a pleasure to work with. He helped answer all the questions we needed. He was knowledgeable with all the Infiniti cars. We highly recommend working with Rafael. Buying our first new car with him was great!

Love, love the waiting area. The perks of having free coffee and free Otis cookies while waiting for a car wash is excellent. Also, the free hand car washes is a plus! The little boutique that they have inside is cute. Get some SWAG items in there.

Thank you for the fast and quick service. We will recommend OC Infiniti to all our friends and family.

I came here for the belt issue on my Q50. Eddy checked and stated that my vehicle also had a recall and they would take care of that. Ppl here is very helpful and friendly. Service was great in general.

Brought a new Q50a Model and within first Year I had Engine Oil Leak, then my rear Brake Pads failed and now my seats Wobble back and forth and all this within first 10000 Miles and on top of that Passenger Safety feature does not report properly as Seat belt sign will come off when passenger is actually sitting or it would never go off when passenger as has left the car. When asked Dealer for help he tried to upsell me a premium car for more money or contact Infiniti as they cannot help me.

Please understand customers frustrations and instead of upselling please try selling them the same Model car with same payments or similar payments instead of upselling a Premium car which they did not buy with steep payments when they are having major problems.

Try another Dealer who actually would take a little more responsibility then them

The service department here is friendly, accomodating and considerate, all elements that are appreciated greatly. The location is excellent and the service advisors are appreciative of your business. Highly recommended.

Amendment to the below review: After quite a lot of back-and-forth I showed up at the dealership ready to "make a scene." I was met in the showroom by a gentleman who, after I asked for the general manager, explained he is the general manager. I expressed my concerns in his office about the problems with the vehicle and how his teams were telling me they couldn't do anything for me. He suggested that I leave the vehicle with him so he could have his service team assess the problem. He offered me a loaner vehicle and we discussed the warranty that was purchased on the vehicle. He suggested that the warranty may not be correct for me and my vehicle and he would get me a refund.

I was met by Kevin in service who reassured me the vehicle is in good hands. His positive attitude and how he approached the issue gave me confidence. After several days I received a call from Kevin who stated that I might only need an air/fuel mixture sensor and that they would take care of it for me. The check engine light has not resurfaced since. Kevin is your go-to guy for service at this location.

My overall satisfaction now has changed the rating I've given from a 1-star to a 3 star, not 5 due to the amount of issues I faced.

Original review below:

NOT A RECOMMENDED PLACE TO PURCHASE! I bought a 2015 Mazda CX-5 Touring from this dealership on 2/21/2020 and they didn't even fill it up for me (was left with 1/4 tank). Yes, the vehicle was about 5 years old and bound to have an issue here or there, but not within days of purchase. First, it was the tire pressure light so I added air per recommendation of the salesperson (which I already figured). But, I did hear a humming noise while the car was cold and started moving. Within month and a half the check engine light came on. Generally, after a clear flag when the check engine light comes on it takes quite a bit of distance before the "failing component" throws the check engine light again. Spoke with a manager "Chad" after 8 or 9 weeks who told me that I bought a used vehicle and the warranty will cover it. He was quite rude with no customer service phone skills. I brought it to the local Mazda dealership who states I need a new Mass Air Flow (MAF) sensor and that it isn't covered by the warranty. Spoke with Chad again and he told me exactly the same thing and the phone went quiet. I finally responded with "...and what are the next steps?" to which he replied that there weren't any. I tried explaining the timeline while in the midst of this COVID-19 pandemic and he didn't care. He ended the call very rudely stating that there will be no further discussion on this and hung up the phone. The MAF replacement is $410 thankfully. However, $12,000 for the vehicle puts it in the excellent category on Kelly Blue Book and if he'd have offered to cover it 50% I would have been happy. The way I feel after all the conversation and the way I was treated is as follows: they took a beat up car in on trade, put more money in than they wanted to, and forced the sale of the warranty on me, and dusted off their hands with the thought "it's his problem now".........Princess Bride quote: "Bye bye boys, have fun stormin the castle!"

On the flip side, Jeffrey was a good salesperson and was handling the deal the way the dealership forced him to handle the deal. He is polite, gets on a personal level with ya, and I feel he did his best. He took my calls when he didn't have to and tried his best to take care of me. I would recommend him as the salesperson, just wish he was at a different dealer.

I called four times to get a service appointment and no one would even answer the main line. I tried alternate numbers and everything was redirected to the same line. This, along with several other issues I have had with this particular dealership since purchasing my vehicle in 2015, has finally sent me to a competitor at the Tustin marketplace. I m done with the hassles and look forward to starting fresh with a new service department.

I just leased a 2020 QX50 and had great experience from both the sales and service department. Special thanks to Andrew Saad from the sales department and Eduardo Ortiz from the service department for their professionalism. They both are courteous and know how to address customer needs. I already recommended my brother to get a car here and have asked Andrew to work on a deal for my daughter. Regarding the service department, I need a minor adjustment and Eduardo took care of it without a problem. The dealer environment is very clean, it looks like it was sanitized real well. I recommend this dealer.

This is in regard my experience with Infiniti dealership ''Orange Coast Infiniti" in Orange county, California. They have given me a quote over the phone when I went to store to make the deal based on the quote, they told me the conversation on phone was just to bring me in. These guys, especially Jeff Jones was so rude and utter unprofessional. During the conversation he verbally attacked couple of times, and his statements are very unprofessional. I wish, I would have not come to this dealer and went to some other brand. I still picked up car just to prove I was there to buy a car not for time-pass. This is my 3rd car from infiniti, and this experience made me now to decide to never shop with them again. Inifiniti makes really good cars but their standard of dealership is really poor. The whole experience of getting a car from this location was worse than buying a used car in the shady neighborhood. Seriously, how can someone falsly advertise something, and takes no responsibility for their mistake, and on top of that says it's my fault. I've had bad experience with this Infiniti dealership and will never recommend to any one. On the scale of 1 to 10 they wont even deserve 1.

Just wanted to thank NIKESH and this amazing Infiniti dealership for making me feel very comfortable and giving me a great experience in my first Infiniti purchase. Want to thank everyone from Ali who was very helpful, Luis for providing me with such a great deal and to Nikesh for giving me this wonderful experience. Also, may I add this is an amazing vehicle. Thank you Orange Coast Infiniti.

If I could give this place negative stars, I would. Bought the following "1 of Infiniti Nissan Genuine Factory Original Driver Side Door Key Lock Delete Cover G35 Coupe". When item came, it was for passenger side door. Since I needed to install this part as soon as possible, I bought another one off of local dealership.

I contacted Orange Coast Infiniti to see about a refund since they messed up the advertisement. For three days, Marco/Infiniti and I exchanged emails with him completely ignoring the fact that this was incorrectly advertised. He finally said that somehow this was my mistake, and that he will have to charge me 20% for re-stocking fee and that I would have to provide my own shipping cost.

Seriously, how can someone falsly advertise something, and takes no responsibility for their mistake, and on top of that says it's my fault. I've had bad experience with Infiniti dealership all over the country, either it be ordering parts, or getting service.

I'm done with this kind of crap service for what's considered as luxury car. I was considering buying a G37, but after this experience, I think I'll go to BMW or Lexus. I understand now why these brands are considered better than Infiniti now.

Kris was great, understood my problem and was very concerned about getting my car repaired and back to me. Communicated during the process every step of the way. Will definitely return when service is needed.

Very friendly service and very good financing officer, Mansoor Ali. I truly appreciate their customer service.

Didn't buy my Infiniti here but I still get amazing service. Kevin Hall always lets me know what needs to be done and more importantly, what doesn't need to be done. Can't speak highly enough of the service department and that's why I'll be trading mine in for a newer model from OC Infiniti very soon!

Never thought I d get this kind of great service and price/value from a dealership! I LOVE the service consultants at OC Infinity. Appointments are easy and always give me a great price for routine oil changes. Can t beat this dealership and this service team!

Kris Kar went above and beyond to find updates needed by my vehicle, even though I did not bring it in for that purpose. Excellent service.

I have leased Infinitis since 2006 from dealers all over SoCal so I expect the leasing process to be easy. There was some confusion in the initial communications, but that was resolved with getting the car I wanted. A big thank you to Jameel for finding the car and doing the deal. To Karim for a smooth turn-in and pick-up.

4/12/2019 Update: Just received a check for the loyalty incentive from OC Infiniti. This was a very pleasant surprise and have never received one from any other Infiniti dealer I've leased cars from. Perhaps they forgot to apply the incentive when I signed my lease, but this check means they are honest. Just in time for taxes! Thank you very much, OC Infiniti.

Celia Cervantes os great she knows exactly what to do and made you fill comfortable on the experience of buy new car

Reps are very knowledgeable, friendly and professional. The coffee machine in the waiting room is great too!

Great customer service in parts department found the part I needed right away

Rene in the Service Dept. was very professional and personable. Thank you!

Order some parts and there was an issue with the price being quoted higher. I called parts department and someone took care of it right away and even sent a driver back to collect correct check. Good service from the parts department.

Completely disappointed with this place. I took my 2006 m35 to Orange Coast Infiniti about 2 months ago for an air bag recall. Was extremely happy with the time frame of the work they did, the only bummer is they broke my dash trim. I brought it to they're attention the next day and was told they needed to order the part and they would call me when it arrived. Here it is 2 months later no call. I called them and once again they told me they'd call me back. Still waiting on the call. Hmm

Very efficient service department. I was helped by Eduardo.

I've been going here for years and they've always gone out of their way to take care of their customers. My most recent experience, they went way above and beyond to take care of me, Tuan was very understanding and helped me out a lot.

Gerardo was my Service Consultant and he provided excellent service. He was easily accessible and was quick to respond to my texts and calls. The car came back clean and seems like it s running very well. Thanks Gerardo and the OC Infiniti team!!

Temo Hernandez is the best! He is friendly, polite, knowledgeable and remembers my name, even when I don't have a service appointment with him. This is friendly service at it's best. I always feel I am getting a good value on my repairs, and that I am only getting what is absolutely necessary for my car. Temo always explains details politely and thoroughly. I feel my car is in the best hands at OC Infinity, and that it will last me many, many years.

Great Selection and Lots of other Services as well.

Took my car in for a belt issue, they checked it and it was looking fine, right before I left it was making noises i showed it to Temo and he ordered a belt for me right away within couple days my car got fixed and it s running like a champ now, Temo is a great guy and he does his job 100% and he seems that he loves what he s doing, if you ever want to walk out of there satisfied about your car then Temo is your guy !!!

Terrible customer service. I called and told them of a quote i received and was told to stop by and we would work out a lower price on a car there and when i showed up they said they wouldn't budge on their price. Waste of time!

If you have considered Orange Coast Infinity for your vehicle needs they have been a welcomed experience for us. We bought a pre-owned certified vehicle from them and can say they know how to treat their customers well. In particular the executive manager, Ali Khan personally took ownership of a issue we had and kept in contact with us and made the situation right. This was a welcome experience as opposed to having to project manage other dealerships which can be frustrating and time consuming. Additionally, the folks in the service department are accommodating and pleasant to work with. In our situation we received exceptional care from Melissa Nguyen & Temo Hernandez when servicing our vehicle during scheduled maintenance visits and as needed. All in all positive experience for us.

#OCInfinity #CustomerService

Special mentioning to ERICSON ZABAT IRINA LYKOV they both helped me buy the vehicle & EDUARDO ORTIZ for taking my car in after I bought it too take a look at it in services.

When young adults go into a dealer the sales people usually never try to help and avoid you since they think you are only here to mess around. But here at Infiniti they all took me serious. They sold me the car I wanted in the price range I wanted and even lowered the APR. I have them the most I wanted to pay and they worked with the bank to get the deal and approve me. It s a long process. But they made it happen. They took care of me with their hospitality and respect towards me. I would definitely recommend, to talk to these guys I mentioned. They will 100% help you out. When I went in for the car it was in the middle of getting detailed since they just got the car. They pulled it out and let me look at it. Came in...looked at the car I was looking for...test drove it... talked numbers .... signed....went home with a car.

Service center was very good, attentive to my needs with a good turn around.

Deception & lies are practice here. Everyone I was in contact with. No communication after I signed the paperwork. They added charges to deal not talked about with salesperson. Also up charged some things we did talk about. So a week & a half later still Don't know when vehicle will be delivered. Stay away from here.

After signing the lease contract with initial payment $1,409.00 (deposit $1000 + first payment $409.33), they said they need to make an adjustment and ask me to sign the modified contract document without explaining to me the changes when I asked. They just showed me the monthly payments are the same. In fact they increased the deposit up $1,000 and the car price up $1,000. So the initial payment is $2,409 on the modified lease document instead of $1,409 originally but I am charged only $1,409. This is deceptive and I am going to talk to a lawyer about this. Also, if you have not been shopping for a vehicle for a while, be careful with their brutal and aggressive sale tactics. Make sure you can handle it.

Check With your Bank on the Interest rates first Then make your on Calculations of the payment they always want to give high interest rates, You should know your credit score before you go there! know where you stand pay Manufacturers suggested Price only No other BS
Take the car for a Real test Drive make a U turn hear how it sounds Check the Total Selling Price
Don t focus on monthly payments Final Price only Then when you re in Finance Room Check!make sure The Total selling Price is correct! Then Sing Papers
Don t trade Sell your own car if you do have one, Don t lease!
Check your insurance payment as well!
Take everything on writing! If you purchase warranty Make sure is in different Paper Work and not Added To the Total Price It will help you with your Insurance if you ever need it to get the money Back in case of Something!
OC infiniti Great Auto Service!
Be Aware! Be on Control!

Caleb was so courteous and helpful from the moment I contacted the dealer online. He made the whole experience pleasant and non pressuring. Joey began with interest rates too high so I looked to finance with my own bank and then Joey went out of his way to find a lower rate. I felt he was straight forward and helpful and worked with me to get me the best deal for me. Caleb even delivered the car to my home. Only thing disappointing was scratched on the window I thought would be buffed out in detailing and a lot of spots on the body of the car so it looked unwashed. Joey told me it had been detailed and he would take care of it next week. Overall a very nice experience with good people.

First time buying from a dealership as I haven't liked the pressure and salesmanship from most dealers so I have always purchased a used car from a private party. This dealership was a fantastic experience. I worked with Tin (salesman), TJ (manager) and Joey (financing). All three were absolutely fantastic. They were professional, helpful, considerate and kind. I am looking forward to a working relationship with them in the future. Also loved the "coffee machine".

Poor customer service. Would never buy car from them again.