Daniel Rosas

Review of Oc Infiniti

The worst experience of my life, I took my brand n...

The worst experience of my life, I took my brand new car for car wash today when I was receiving my car back I notice that they damage the paint when I talked to Jason the service manager he said he didn't know how it happened but he said please bring the car to the first oil change and he will take care of the problem, my response was no way I'm not waiting that long as my car is brand new with only 400 hundred miles so he said " bring the car on Monday I will fix it for you" he also said " when I fix the car it won't look good because the patch we are going to do it won't look like the factory standard" he gave my his car and said bring the car on Monday... Later today I called the dealer trying to talk to the manager because I wanted to make sure my car was repaired up to Infiniti standards, so I spoke to Maribel Soto(loyalty manager) which was the first person to said that they believed it happen out of the dealer and it wasn't their fault and they won't fix it for me..: my next moved was to go to the dealership and ask for the manager so I talk to the assistant manager PETER MARREIROS, after I explained what happened he said he doesn't believed it happened on the dealer and that they won't fix it we talked to Jason and at this point he changed what he said earlier and he said he won't fix it and that he never told me he would... When I was talking to them about how he said he would on the coming Monday because I'm moving next month and I can't not wait until my first oil change to fix it .... This manager Petter and Jason just wave at me disrespectfully and saying we won't fix it we could but we won't you are moving soon any way and we will never see you again ... When I tell that what they are doing is very poor customer service they said they don't care because I'm moving soon anyway ... When I ask Peter to left me talk to KEN KAIDEN the general manager he just tell me there is nothing to talk so I ask him if you don't want to help me can you give me the regional manager name and phone number so I can talk to him ... He said I don't have any number and I don't know the name ... Then he walked away ... Jason then just give me the corporate office number ... I will be calling the number tomorrow morning... What they are doing is the worst customer service I ever experience and to be honest I feel that I am been for the first time a racial discrimination victim ... Just because they see I am young and Hispanic they think they can get away with out doing anything