Shauna Allen

Review of Oc Infiniti

Kevin (service advisor) has always been helpful fr...

Kevin (service advisor) has always been helpful from the first time I visited. I haven t had a problem with service and Kevin will always keep me informed of any changes in time wait etc. My only complaint is the wait area is not customer friendly like it use to be. It is horrible in comparison to the wait area of Montclair which may have moved. But for as much as a customer PAYS to have an INFINITI and the amount you pay for service... the bare minimum should be an offer of more than just water. That is cost cutting which means poor customer service. However, as far as service to my vehicle goes, I don t have any complaints. But service should be all inclusive for a high end vehicle.