BEWARE OF THIS DISHONEST BUSINESS!!!

BEWARE OF THIS DISHONEST BUSINESS!!!

Read your contract carefully, there were some "errors" made that I suspect is intentional and I'm currently working with my lawyer to protect my rights since they can't keep their words on ANYTHING!

Initially everything went smoothly, Rafael was easy to work with and beat another dealer's price by a couple of hundred dollars for our QX60. However afterwards everything went bad.

OC infiniti sold me the Elite full maintenance program of 70month/90k miles. We were told this covered everything except for gas and tires. we were told that this included brake pads, struts, and even the wiper blades, etc etc, and we wouldn't need to worry about anything for the first 90k miles. We were told on the day we purchased this that the printer was down so they can't print this out. However I became very suspicious when they never mailed me any paperwork for this program. I was assured several times that everything is ok and not to worry.

However, after I demanded to see the paperwork, I realized that they actually enrolled me in the Basic Maintenance program which only costs less than half of what I paid.

I m not sure if this was an intention ploy to deceive me, as I was only able to discover this error after repeatedly demanding to see the paperwork (which they failed to produce for several weeks). After I proved that they had made an error, I was initially promised to be re-instated in the Elite full maintenance program. However, this later changed again, I was told that the program I purchased doesn't even exist. What??? my bank account sure states differently, so they were able to charge me thousands of dollars for a nonexistent program? After i complained and tried to work with them, they told me they can only honor it for 70k miles when I previously purchased a 90k miles service plan. I feel that I ve been intentionally cheated and that my original contract was not honored at all.

Discussion with their manager Mansor Ali resulted in nothing, we tried to work something out and he promised to call me after he discusses things with his manager Peter. I've still heard nothing and I'm sick of calling them over and over again. I've called at least a dozen times and I've received no satisfactory resolution. They'll have to speak to my lawyer now since my time is too precious for them to jerk me around over and over again.

so for those of you who are buying cars here, make sure you read your contracts and so you don't get cheated like me. or even better, BUY SOMEWHERE ELSE!!!