Each time I call I spend a great deal of time being passed around to the wrong departments. No one has any answers and is only trained to read the script from the computer monitor. You have to ask for a supervisor several times before getting to speak with one. 4 of the 5 individuals I spoke with ta...
Thanks Cathy Cooper and Suzanne Smith for make my home loan refinancing process a positive experience.
Kudos to Phillip Wagner & Todd William. Quick, professional and no hidden charges, could not have asked for better treatment when we re-financed our home. Great job.
This was the easiest company to work with on the refi of my home. Jorge Morales and Jennifer Kim went above and beyond to make the process move quickly. I highly recommend this company.
I had an ARM that was due to begin adjusting this year which was recently assigned to Nationstar for servicing. With the low interest rates, I probably would have been fine, but still wanted to refinance into a fixed rate. Due to family circumstances, I'm not making much money right now. I saw a ...
This was the fastest most seamless refinance I have experienced.
Zero issues with the refinance. All information was relayed and entire process was completed in less than 2 weeks
Excellent customer service and extremely fast loan processing. This was our 4th experience with Greenlight Financial Services. Nationstar may now own them but everything went smoothly just like the 3 previous times.
The process went approximately 3 weeks from initial contact to closing. By utiliz...
If you yhink the health care site is a problem, try Nationstar Mortgage site. You haven't been to the worst till you try nationstar. I don't think you sign up to them you're sold to them by other banks. Read the reviews before you take up anything that they might try to offer, read the reviews pleee...
I ve always paid my bill over the phone. November I paid my bill received my confirmation number, the check never came through my bank, 5 days after payment to USAA aka Nation Star systems they NEVER received any payment since October 31st 2018. So I had to make another payment for November becau...
Outstanding service with all of the informational tools to assist in keeping on top of things !!
Great experience. John Loy and Marisa Moore took excellent care of my application, processing it quickly and funding it fast. Could not have asked for better service. And I sell real estate, so I know more than a little about loan people.
I was contacted by Jae Shin to see if I might be interested in refinancing. My wife and I were understandably nervous about such a big step. Jae and his closing assistant Duc Lam made the process as simple, understandable and efficient as is possible. Our experience with them was fantastic and I wou...
I had a great experience with Greenlight/Nationstar. It started with Robert Sides and carried on with everyone on his team. Both Robert Sides and Jody Anderson were fantastic. Their professionalism and communication is second to none. This was by far the most painless process I've ever experienc...
My Experience was awesome fast & current, My husband & I were very pleased.
Escrow account all screwed up! Customer service department in India or somewhere where there is no one that can help you except to keep giving you the numbers off of a computer screen, which are the same numbers you have on the summary, but cannot explain what or where the numbers originated.
I recently got divorced and was awarded my house. In the divorce decision, I had to refinance my loan. I had my loan through Nationsar already so this was very helpful. But I would like to thank all of the people at Nationstar and Greenlight loans for their extremely simple process of refinancing...
We recently refinanced our current mortgage through the Nationstar subsidiary Greenlight Loans. (The existing mortgage had been held by Nationstar who acquired it from Bank of America.)
The Senior Loan Originator that handled our application, Mr. Tom Hill, was nothing short of amazing. He was in...
The most UNPROFESSIONAL companies ever. No one is operating on the same accord. The company has misplaced my legal documents countless times and only choose to extend an apology for their incompetence. I am beyond frustrated and what's worse is that there is never a supervisor available to assist yo...
We were very impressed with the professionalism and expertise of Rita and Mario. They were on top of everything we needed to close our property in a timely manner. We would absolutely recommend Nationstar again!
Worst company ever. Huge PITA to deal with anytime I have to call. Sold my house and would not release information to the title company. Would not fax it to them when I called and asked them to do that. Tons of stupid rules. They said I have to get the title company on the phone at the same time as ...
Completely awful company.
Poor customer service, tons of scams with insurance. This place should be shut down.
Mortgage specialists were knowledgeable, courteous, concise and good on the follow through. They made it work for me. Easiest mortgage approval process evwr!
customer service - the worst
solved my issue - no
the county sent out the tax bill in August not due till December. they paid the tax bill from the escrow account immediately on receipt of the bill **4 months early**, causing an escrow shortage. they then raised my bill by $120 per month to ma...
I would like to sincerely thank RONNIE FRIEDMAN and her closing Coordinator /processor Valencia Dennis for a job well done!.
Ronnie & Valencia have been incredible throughout the entire refinance process.
They had been very patient, professional and very straightforward which is so so important ...
I worked with Michael Deng and Tina Nguyen at Nationstar Mortgage on refinancing my home and was very happy with the results. My situation was more complicated than most and they worked with me every step of the way. On top of that, Nationstar lowered my interest rate and worked it where I had to ...
I'm trying to buy a house with another lender and I think I will lose it because NationStar has incorrectly reported to the credit agencies that I was late on a payment . . . when I never have had a late payment. I was finally able to get them to issue a letter with a promise to fix the incorrect re...
The worse mortgage company that we have ever seen or dealt with. Surely might be easy to get in and get approved, but once you try working with them (customer service) it is the most unethical and worse company that we have ever dealt with. Examples: holding checks from insurance company for MONTHS,...
I just completed a refinance with GreenLight/Nationstar and both Chris Melrose and Carolyn Reyes were great! My BOA mortgage was sold to Nationstar a few years ago, it was a seamless transition. I suspected the equity in my home had increased substantially due to the market here but wasn't sure jus...
Not one employee that I have spoken to in over a year understands their job. Imagine your mortgage company not paying your insurance on time causing your insurance to go past due. Imagine multiple reps from your mortgage company telling you the got a bill for the insurance, and that's what they paid...
Abysmal customer service. Nationstar took over my mortgage not too long ago, and I have discovered that they are not crediting my payments to my account, and have now reported me as delinquent. I have proof of my payments being processed, but I can't get past their collections robo call center. They...
Horrible experience. I can't believe anyone would rate this EVEN with 2 stars. I thought this was their FIRST re-fi, so amateur and slimy.
What a great experience! We recently purchased a home with a mortgage from Greenlight Loans. Could not have been happier with the service received from Kesslie Rabanal and Christopher Schmidt. The daunting task of purchasing our first home was made easier with the knowledgable and professional staf...
Do not use that company , 1000% bunch of crooks they lie about hidden feeds and rate if you have the chance please use diffrent source
Nationstar obtained my mortgage in 2010, not long after i bought my house in 2009. Anytime i've ever had to call about anything, anyone i spoke to was always so nice and friendly. They don't hassle. Their site is easy to navigate. When it comes time for us to purchase a home again, i'll definitely b...
OMG!!! I thought I was the only person having trouble with this sucky company, but I guess not! ever since they bought out my previous mortgage company I've had nothing but problems! I receive certified mail on a monthly basis saying that they haven't received the payment. If they wouldn't apply it ...
Refinancing was quick and seamless.
All documents were signed electronically until closing. Closing took less than 45 minutes. The entire process took less than 4 weeks. Nationstar reps were friendly and professional.
Excellent Customer Service, Execution and Follow Through
We had the best experience working with Greenlight Loans, a Division of Nationstar. Jesse Sosa exhibits the compassion, personal attention and old school customer service that are often a thing of the past. We had multiple challenges on our...
Thank you to Nationstar Mortgage for the refinance of my home.
Every one involved were very professional. The whole process went fast and smooth.
I was saddened when First Tennessee Home Loans transferred my mortgage to Nationstar, each time I contacted them I received crappy service. Either my concerns were not handled to my satisfaction or they were completely ignored. I finally decided to refinance, I dreaded making the phone call due to p...
Probably the worst experience that I have ever encountered with a mortgage company. Don't do business with these people under any circumstances. One of my mortgages was sold to Mr Cooper by CitiMortgage and it was a disaster from day one. Mr Cooper owes me $2,500. and I am totally unable to get i...
It was fast, easy and a seamless process! I'm very satisfied!
HORRIBLE. Wow, just found out by snail mail that my "escrow amount changed and my last payment was not enough to be applied, account in suspension" This is the kind of 'customer service' that the nations leader of an excuse for customer service generate. Not only did they just change my payment and ...
Very simple and easy from start to close, Starting with our loan officer Daniel DeGande to our Closing coordinator Juan Huerta the process was stream line and went very smooth. Quick response on any questions we had and paper work always sent as promised.
Great customer service, informed us at every step of the way as to what was happening. The process of refinancing was fast, and any bumps in the road along the way got fixed.
Thanks for all the assistance.
The Nationstar Team was excellent, Patrick & Stuart. It was painless and quick. I am very glad I did the refinance
Maria Yazdani was easy to talk to and was very professional. She answered all the questions I had about refinancing and explained everything clearly so I could understand every last detail. Not to metion, getting me into the length and interest rate I wanted with this new loan. When it came time to...
The service was fast and efficient. I did have some questions and for the most part they were able to answer them. Daymond Johnson was commutative in email for step by step instructions and Dan Miller was able to resolve couple of the issues. A little more research would have been better towards dis...
Thank you for being efficient, personable, and easy to work with on my re-finance. It was so much easier than I anticipated.
Was given a modification loan with stipulations of a trial period plan. Paid my mortgage on the first as I have for the past 8 years. They withheld my payment and now have cancelled the trial period due to late payments. This company is a farce. No way to contact corporate, only can reach incomp...
Nationstar Mortgage originally bought my loan from Bank of America when B of A was forced to sell off some of its loans, but I have since refinanced with Nationstar again because of the high quality of service I receive when interacting with their staff. I have zero problems and a great rate, and *T...
I was so impressed with the support and help I received from Kimberly-Gardner Rick my Loan officer. I can honestly say this is the best experience I have every had in regards to any loan officer. I had many questions and was uneasy regarding the whole process. She was most helpful and reassuring....
I had to go through an incredibly difficult and long refinance and I am so grateful that Dan Miller and Patrick Oneal of Greenlight Loans were right there with me. I was so impressed with their perseverance and dedication to getting the job done. Each difficulty along the way was greeted with a reso...
This refinance experience was better than anything I could have imagined. I was very apprehensive and not sure what to expect. I can now say this was completely stress free. Everything went so smoothly. The reps I spoke to were all very helpful, professional and just NICE people. I felt like I shoul...
They are crooked and liars. They hold you up and delay you. I asked for a payoff on my home loan a week ago since I just found out they bought the loan from BAC. They said they could not give a payoff until it was in their system which would be on 6/10/13. The Title company called on 6/10/13 with my...
Aaron Fujimori and Jason Trant did an awesome job with getting my house refinanced. It is now more affordable, and the process was extremely easy. I even closed at my home. You can get anymore convenient than that.
I was happy to know that Nationstar will transfer our auto draft for us. We don't have to do anything. They take care of it. The previous company did not do that. It is very appreciated!
Can't complain, the process was very smooth and service was great!
Would recommend.
To my surprise our refinance went very well and quickly. Thanks to the staff we dealt with, Jason Osteen and George Lopez were both very understanding at my apprehension of doing everything on line. They were polite and professional, explaining everything in detail and patiently explained again whe...
They have completely created a mess of my mortgages with incorrect statements, payments, escrows and forced me into modification.
Mr cooper just bought our mortgage. They charge $14.00 to pay your bill using the AUTOMATED phone system.
This relationship is not starting out well.
I am also one of those unlucky families whose mortgage was sold from Bank of America to Nationstar.
I have been paying my monthly mortgage payments on time for 10 years to Bank of America and to an average of 7 credit cards for 15 years. Recently on Nov 1, 2013, Bank of America sold my loan to Na...
They are a predatory lender. The loan and then several modifications they gave us have made it where we will never pay them off. They have made nothing but intrest on us and added money any opportunity they can, like when we did any modifications they charge as many fees as possible. They have made ...
First time working with Nationstar Mortgage and Christopher Schmidt. Mr. Schmidt is always available to answer any question, no matter how trivial. If I get his voice mail he always calls back within a reasonable amount of time.
Mr. Schmidt has made my experience with Nationstar very easy.
Tha...
We experienced a timely and efficient refinance. of our home. Honest and clear instructions and explanations from staff and our closing costs ended up being even less than estimated. I highly reccommend Nationstar.
Todd and Joe were wonderful. They always kept me informed and the paperwork was a pain free as possible in my home. I also got a great rate on my home loan. I am so glad that I used Greenlight.
Very easy to refinance. Fast and Remarkable service
Refi went smooth and NationStar team communicated very well through entire process.
Poor customer service. Screwed up my escrow account and delayed payment on my mortgage because of it. Tried to update information on the mortgage and was told I had to refinance. Better have a good lawyer when dealing with these guys.
I would have to say Nationstar Customer Service is HORRIBLE. I have tried for 4 days to reach someone, used the call back feature and still no success.
I had a first rate experience with the Green Light Loan refinance officers, they were very courteous and professional. They made sure I understood the process from the start to the finish and never gave me any false or misleading information.
Thank you Mr. Raymond Gilbert and Mr. Ramiro Torrez,
...
Very poor customer service
No one listens and problems never solved
I didn't choose this company and would not suggest them to anyone
Not only are they nonresponsive, they aren't very bright. The chick I spoke with had never heard of St. Petersburg, FL. I am trying to HELP them with an abandoned property and they treated me like I was the enemy. What a bunch of jerks.
The vacation survey at the beginning of the call is very annoying. Certainly not something you want to hear from your banking institution.
I really like working with Greenlight as a lender! As a self-employed person getting a loan is not the easiest thing to do, so many hoops and conditions to get thru and the industry (loaning/banking) always makes it so difficult.
The two people Paul Lee -Agent and Carla Saetia- Processor were ver...
Great customer service and easy bank to work with my house mortgage.
Mike Huck and Danh Bui are my new favorite people. They made the refinancing process incredibly simple and fast. I would recommend these guys to any one.
When we paid off our mortgage it was November. So I called prior to paying off to let them know I was paying it off and to request that they go ahead and send the property tax payment (plenty of money in escrow).
They denied the request.
I called back to see what the hold up was early Decembe...
I am frustrated and disappointed in the way Mr. Cooper-HR has been handling my situation regarding my husband's W2 form. Let me provide you with a bit of a background: He is a former employee and he is currently overseas in Afghanistan where he isn't able to make phone calls due to reception. The ON...
Most mortgage companies, I think, remain pretty invisible in the 'day to day' of home ownership. And Mr. Cooper, formerly Nationstar, was too... That is until they sold my loan to another mortgage company.
They sent me my usual statement, which sat on the counter until the following payday, when ...
2011 they assisted me with HARP and then one month ago I was able to refinance to a conventional loan and lower my interest rate.
I refinanced my house with Greenlight loans. Larry Mentor and Teresa Cornell where my
loan processors and they were awesome, the house was refinanced in less than a month and everything went by really smooth! Great job guys!
I had made the decision to refinance my home and after receiving many offer letters from multiple companies, I selected Greenlight Loans. I felt comfortable using them as they are a division associated with Nationstar.
Wesley Ogrodowicz and Shawn Jones-Brown were assigned to my account and they ...
If you had any business dealing with Nationstar Mortgage then you have experienced frustrations to the highest level. They place you on hold for well over an hour then connect you with a poor speaking person who whisper on the phone. Their customer service person cannot solve your problem and if you...
So today I check my credit score and it has dropped by 60 points because a remark was left by Mr. Cooper that I payed less than my repayment plan. False I payed it off and will be making another payment of my mortgage this month. How can you make this right Mr. Cooper??? Btw I just had surgery an...
Finally after speaking with 5-6 different "loan specialists", I finally was assigned someone who knew what they were doing and actually cared about providing customer service.
I refinanced my home through Nationstar Mortgage LLC a few month ago, the loan office and the Processor did a great job. Thank you RandyTabor & Natalie Masada for doing amazing job. Samy S
Just refinanced, had Madelyn Nguyen and Joseph Ruiz working with me on the Refi. They were quick to answer any questions and kept me up to date with the refi process. I expected there to be some frustration and headache, but the whole process went smooth and any real frustration at all. I appreciate...
Great service, painless process, took less than 2 weeks start to finish
If I could give this company a negative star I would . The website doesn't function as it should - I have tried to send a message for 3 days , it will not submit . ( not the first time this has happened ) .
I would NEVER willingly finance with this company . Their employees are uninformed and I ...
Closing went smoothly and all involved were professional and timely.
Hands down the worst mortgage company I have ever dealt with. They lose our checks all the time stating that it is the united states postal that is at fault. I make a payment over the phone and the very next day the check that they stated they didn't have in their possession hits my bank!!! Are yo...
Mr.Chris Slocum the Mortgage Professional has great knowledge to advise us the type of loan and to get our application of the loan finally approved timely. Chris has good skill of communication. I asked him many questions for the loan and he always answered me professionally. Chris is friendly and p...
Nationstar Mortgage is a very professional company. Marvin and Nikki were awesome! I would recommend Nationstar Mortgage to everyone.