I ve always paid my bill over the phone. November ...

I ve always paid my bill over the phone. November I paid my bill received my confirmation number, the check never came through my bank, 5 days after payment to USAA aka Nation Star systems they NEVER received any payment since October 31st 2018. So I had to make another payment for November because I was late according to their system So I paid another payment for November and received another confirmation number. Oh Now they found the payments so 2 checks went through for November 2018 On 12/3/2018 ( Banks record all their conversations) And it screwed up my account so bad But they are saying they are not responsible for any problems that their system has charged. The only way Banks Listen is with Class Action Lawsuits. USAA aka Nation Star knew their system has issues fix it , Nation Star just lost one class action law suit and had to repay customers for the problems their system caused. customers are not stupid your phone system knows exactly when the customers call in, they use that same system to remind customers if you re late without updating your phone number. Servicing companies are like a crooked car dealership they will lie to receive more fees and commissions. Your company will be next folding because of the lies , USAA isn t going to accept ownership of your problems. Nation Star is a contracter in their contract with USAA they are allowed to say (they are USAA but they are not USAA staff..)