Nationstar LLC Review

Each time I call I spend a great deal of time being passed around to the wrong departments. No one has any answers and is only trained to read the script from the computer monitor. You have to ask for a supervisor several times before getting to speak with one. 4 of the 5 individuals I spoke with talked over me loudly, not allowing me to ask questions or comment. The supervisor I finally got to speak with read the script, again speaking over me, and then disconnected the call. Apparently if the answer isn't in a script then they send a request to the person down the hall which will take 10 days before you will receive an e-mail. I only had one question- "How much does it cost to file an assumption loan?" I must speak a different language because the first rep actually started to process an assumption which is amazing because I didn't even provide any buyer information. I wish I was still with Wells Fargo!!!!

Thanks Cathy Cooper and Suzanne Smith for make my home loan refinancing process a positive experience.

Kudos to Phillip Wagner & Todd William. Quick, professional and no hidden charges, could not have asked for better treatment when we re-financed our home. Great job.

This was the easiest company to work with on the refi of my home. Jorge Morales and Jennifer Kim went above and beyond to make the process move quickly. I highly recommend this company.

I had an ARM that was due to begin adjusting this year which was recently assigned to Nationstar for servicing. With the low interest rates, I probably would have been fine, but still wanted to refinance into a fixed rate. Due to family circumstances, I'm not making much money right now. I saw a notice on the Nationstar website about refi's for homeowners in distress, and filled out the form without expecting much.

I received a phone call almost immediately from Charles Lee, who explained the program in question and emailed me the initial paperwork to start the process. As we moved forward, he turned me over to Caroline Collins for loan processing, and within six weeks, I had successfully refinanced my loan at a lower interest rate and substantially lower payment.

Charles and Caroline were courteous, efficient and knowledgeable. They answered my questions promptly and in detail. Can't say enough good things about them personally, and about the entire process. Thank you, Nationstar, and thank you, Charles and Caroline.

This was the fastest most seamless refinance I have experienced.

Zero issues with the refinance. All information was relayed and entire process was completed in less than 2 weeks

Excellent customer service and extremely fast loan processing. This was our 4th experience with Greenlight Financial Services. Nationstar may now own them but everything went smoothly just like the 3 previous times.

The process went approximately 3 weeks from initial contact to closing. By utilizing internet technology, sending/receiving documents and email correspondence really speeds thing along.

The ease of doing business is the primary reason that I choose to contact Nationstar Mortgage again for my refinance needs. I would not hesitate to use them again.

If you yhink the health care site is a problem, try Nationstar Mortgage site. You haven't been to the worst till you try nationstar. I don't think you sign up to them you're sold to them by other banks. Read the reviews before you take up anything that they might try to offer, read the reviews pleeease

I ve always paid my bill over the phone. November I paid my bill received my confirmation number, the check never came through my bank, 5 days after payment to USAA aka Nation Star systems they NEVER received any payment since October 31st 2018. So I had to make another payment for November because I was late according to their system So I paid another payment for November and received another confirmation number. Oh Now they found the payments so 2 checks went through for November 2018 On 12/3/2018 ( Banks record all their conversations) And it screwed up my account so bad But they are saying they are not responsible for any problems that their system has charged. The only way Banks Listen is with Class Action Lawsuits. USAA aka Nation Star knew their system has issues fix it , Nation Star just lost one class action law suit and had to repay customers for the problems their system caused. customers are not stupid your phone system knows exactly when the customers call in, they use that same system to remind customers if you re late without updating your phone number. Servicing companies are like a crooked car dealership they will lie to receive more fees and commissions. Your company will be next folding because of the lies , USAA isn t going to accept ownership of your problems. Nation Star is a contracter in their contract with USAA they are allowed to say (they are USAA but they are not USAA staff..)

Outstanding service with all of the informational tools to assist in keeping on top of things !!

Great experience. John Loy and Marisa Moore took excellent care of my application, processing it quickly and funding it fast. Could not have asked for better service. And I sell real estate, so I know more than a little about loan people.

I was contacted by Jae Shin to see if I might be interested in refinancing. My wife and I were understandably nervous about such a big step. Jae and his closing assistant Duc Lam made the process as simple, understandable and efficient as is possible. Our experience with them was fantastic and I would certainly recommend doing business with them to anyone who is on the fence about refinancing.

I had a great experience with Greenlight/Nationstar. It started with Robert Sides and carried on with everyone on his team. Both Robert Sides and Jody Anderson were fantastic. Their professionalism and communication is second to none. This was by far the most painless process I've ever experienced when purchasing/re-financing my home. There's a lot to be said to that as anyone that has ever been through the process can attest it is challenging at times. Apparently I hadn't experienced it with these two. I definitely know where to look in the future, and wouldn't hesitate to recommend Greenlight/Nationstar (particularly Rob and Jody) to anyone. Thanks again!

My Experience was awesome fast & current, My husband & I were very pleased.

Escrow account all screwed up! Customer service department in India or somewhere where there is no one that can help you except to keep giving you the numbers off of a computer screen, which are the same numbers you have on the summary, but cannot explain what or where the numbers originated.

I recently got divorced and was awarded my house. In the divorce decision, I had to refinance my loan. I had my loan through Nationsar already so this was very helpful. But I would like to thank all of the people at Nationstar and Greenlight loans for their extremely simple process of refinancing my loan. They made it very easy from start to finish. I not only was able to refinance my home, I got it at a much better rate than I had ultimately saving me a substantial amount of money. Thank you again for your hard work and helping me. It was greatly appreciated.

We recently refinanced our current mortgage through the Nationstar subsidiary Greenlight Loans. (The existing mortgage had been held by Nationstar who acquired it from Bank of America.)

The Senior Loan Originator that handled our application, Mr. Tom Hill, was nothing short of amazing. He was incredibly patient in reviewing our personal situation and offered expert advice as to the best possible product for us.

Nationstar is very fortunate to have an officer of Mr. Hill's caliber in their organization.

Michelle Crawford, who handled the back end processing, was also highly professional in getting everything put together as efficiently as possible.

We also have found the Nationstar website very easy to navigate to both setup and review payments.

We will certainly be recommending Mr. Hill and Nationstar to anyone of our friends or family in need of mortgage financing.

M Gordon, New York

The most UNPROFESSIONAL companies ever. No one is operating on the same accord. The company has misplaced my legal documents countless times and only choose to extend an apology for their incompetence. I am beyond frustrated and what's worse is that there is never a supervisor available to assist you.

We were very impressed with the professionalism and expertise of Rita and Mario. They were on top of everything we needed to close our property in a timely manner. We would absolutely recommend Nationstar again!

Worst company ever. Huge PITA to deal with anytime I have to call. Sold my house and would not release information to the title company. Would not fax it to them when I called and asked them to do that. Tons of stupid rules. They said I have to get the title company on the phone at the same time as me to release any information for an account I OWN. They had to mail it to me and told me it would take 10 business days. Even my title company said these people are annoying to deal with. I would never recommend this company to anyone. Stupidity has no bounds with Nationstar. I am extremely annoyed with this company. When BoA sold my account to them they were so late in sending my payment information that I almost didn't make the payment on time. I send checks because I would not trust them with an automated payment. That is how crooked these people are.

Completely awful company.

Poor customer service, tons of scams with insurance. This place should be shut down.

Mortgage specialists were knowledgeable, courteous, concise and good on the follow through. They made it work for me. Easiest mortgage approval process evwr!

customer service - the worst
solved my issue - no

the county sent out the tax bill in August not due till December. they paid the tax bill from the escrow account immediately on receipt of the bill **4 months early**, causing an escrow shortage. they then raised my bill by $120 per month to make up for the storage they created.

they are a clueless large company unable to apply common sense.

I would like to sincerely thank RONNIE FRIEDMAN and her closing Coordinator /processor Valencia Dennis for a job well done!.

Ronnie & Valencia have been incredible throughout the entire refinance process.
They had been very patient, professional and very straightforward which is so so important when going through any such process.

Without going into detail, Ronnie really went out of her way to match a better deal i was offered elsewhere and keep me a very happy customer. Thank you!
Ronnie I know you got me the best deal on the market ;)

I have dealt with quite a few mortgage officers & processors in the past several years and Nationstar/Greenlight should be very proud to have Ronnie and Valencia on board with them.

I worked with Michael Deng and Tina Nguyen at Nationstar Mortgage on refinancing my home and was very happy with the results. My situation was more complicated than most and they worked with me every step of the way. On top of that, Nationstar lowered my interest rate and worked it where I had to bring very little cash to the closing table. Thank You Michael and Tina!

I'm trying to buy a house with another lender and I think I will lose it because NationStar has incorrectly reported to the credit agencies that I was late on a payment . . . when I never have had a late payment. I was finally able to get them to issue a letter with a promise to fix the incorrect reporting . . . but they never did fix it and it will probably result in me not being able to buy a new home. I can't tell you how angry I am that Bank of America sold my loan to these incompetent idiots.

The worse mortgage company that we have ever seen or dealt with. Surely might be easy to get in and get approved, but once you try working with them (customer service) it is the most unethical and worse company that we have ever dealt with. Examples: holding checks from insurance company for MONTHS, poor customer service, etc.

I just completed a refinance with GreenLight/Nationstar and both Chris Melrose and Carolyn Reyes were great! My BOA mortgage was sold to Nationstar a few years ago, it was a seamless transition. I suspected the equity in my home had increased substantially due to the market here but wasn't sure just how much. I decided to refinance to lower my monthly payment but ended up cashing out quite a bit of equity to pay off existing debt instead. Although we began the process with the goal of reducing my monthly payments, Chris and Carolyn easily switched gears and re-worked my loan to cash-out equity once the appraisal was completed. Communication was excellent. When I voiced concerns, Chris was quick to reach out to me via telephone. Carolyn made the final approval process easy and efficient. A notary came to my house for closing 10 days ago and I received my loan proceeds check last Friday. The entire process was completed via email and online! So easy!

Not one employee that I have spoken to in over a year understands their job. Imagine your mortgage company not paying your insurance on time causing your insurance to go past due. Imagine multiple reps from your mortgage company telling you the got a bill for the insurance, and that's what they paid but the bill their reading is last years bill. And they lie about documents they claim they received from the county. If you have the option, a class of 4th graders would be a better option for you to have your mortgage managed. Do not do business with this company.

Abysmal customer service. Nationstar took over my mortgage not too long ago, and I have discovered that they are not crediting my payments to my account, and have now reported me as delinquent. I have proof of my payments being processed, but I can't get past their collections robo call center. They refuse to give you an option to speak to a human being. Infuriating!!! They can't process payments, and they won't talk to you. How are they still in business???

Horrible experience. I can't believe anyone would rate this EVEN with 2 stars. I thought this was their FIRST re-fi, so amateur and slimy.

What a great experience! We recently purchased a home with a mortgage from Greenlight Loans. Could not have been happier with the service received from Kesslie Rabanal and Christopher Schmidt. The daunting task of purchasing our first home was made easier with the knowledgable and professional staff of Greenlight. They were very quick to answer all our questions and guide us through the whole process. I will be highly recommending them to the next family member or friend that is looking for a mortgage.

Do not use that company , 1000% bunch of crooks they lie about hidden feeds and rate if you have the chance please use diffrent source

Nationstar obtained my mortgage in 2010, not long after i bought my house in 2009. Anytime i've ever had to call about anything, anyone i spoke to was always so nice and friendly. They don't hassle. Their site is easy to navigate. When it comes time for us to purchase a home again, i'll definitely be looking to Nationstar. :-) This was my first home, and we will be handing it over to a new buyer in a few days. Makes me kind of sad. Thanks for all you do! I'm sure you don't hear that enough.

OMG!!! I thought I was the only person having trouble with this sucky company, but I guess not! ever since they bought out my previous mortgage company I've had nothing but problems! I receive certified mail on a monthly basis saying that they haven't received the payment. If they wouldn't apply it to other peoples account it would be on time!!! They are complete idiots if you can go somewhere else I strongly advise it

Refinancing was quick and seamless.
All documents were signed electronically until closing. Closing took less than 45 minutes. The entire process took less than 4 weeks. Nationstar reps were friendly and professional.

Excellent Customer Service, Execution and Follow Through
We had the best experience working with Greenlight Loans, a Division of Nationstar. Jesse Sosa exhibits the compassion, personal attention and old school customer service that are often a thing of the past. We had multiple challenges on our end to overcome, and if not for the hard work of Noemy Hamilton, we would not have been able to close our loan. It was refreshing to work with a team that truly cared about our situation and challenges and were committed to helping us reach our goal.

Thank you to Nationstar Mortgage for the refinance of my home.
Every one involved were very professional. The whole process went fast and smooth.

I was saddened when First Tennessee Home Loans transferred my mortgage to Nationstar, each time I contacted them I received crappy service. Either my concerns were not handled to my satisfaction or they were completely ignored. I finally decided to refinance, I dreaded making the phone call due to past experiences. I'm still in total disbelief concerning the wonderfully empathetic, friendly personality I was blessed to encounter in my Loan Officer June C. King. I had never been treated so well by anyone representing Nationstar. In our first conversation, she demonstrated her knowledge, professionalism, and her ability to give me the best service and interest rate attainable. During the course of our dealings, she gave me a secure feeling of trust, I felt very confident that she had my best interest at heart. Before this refinance experience, I would have never mentioned Nationstar to anyone, but because of the warm genuine personality of a true "people's person", I will very highly recommend Nationstar. Thanks Ms. King, kudos to you, job very well done. I will never forget you for the care and concern you gave to just another voice.

Probably the worst experience that I have ever encountered with a mortgage company. Don't do business with these people under any circumstances. One of my mortgages was sold to Mr Cooper by CitiMortgage and it was a disaster from day one. Mr Cooper owes me $2,500. and I am totally unable to get it back.

It was fast, easy and a seamless process! I'm very satisfied!

HORRIBLE. Wow, just found out by snail mail that my "escrow amount changed and my last payment was not enough to be applied, account in suspension" This is the kind of 'customer service' that the nations leader of an excuse for customer service generate. Not only did they just change my payment and casually note it in my last statement (yes, of course I read every statement), they can't even be contacted without navigating the spider web of telephone he11. Stay away, refinance away, get away from these 5 Star winners of the mortgage screw masters society.

Very simple and easy from start to close, Starting with our loan officer Daniel DeGande to our Closing coordinator Juan Huerta the process was stream line and went very smooth. Quick response on any questions we had and paper work always sent as promised.

Great customer service, informed us at every step of the way as to what was happening. The process of refinancing was fast, and any bumps in the road along the way got fixed.

Thanks for all the assistance.

The Nationstar Team was excellent, Patrick & Stuart. It was painless and quick. I am very glad I did the refinance

Maria Yazdani was easy to talk to and was very professional. She answered all the questions I had about refinancing and explained everything clearly so I could understand every last detail. Not to metion, getting me into the length and interest rate I wanted with this new loan. When it came time to finalizing my loan, I could tell Tamara Farris was working really hard to get my refi through underwriting and on to closing, which both were done at a rapid pace. I had a great experience with my refi and im looking forward to working with Nationstar for the next 15 years.

The service was fast and efficient. I did have some questions and for the most part they were able to answer them. Daymond Johnson was commutative in email for step by step instructions and Dan Miller was able to resolve couple of the issues. A little more research would have been better towards disclosure.

Thank you for being efficient, personable, and easy to work with on my re-finance. It was so much easier than I anticipated.

Was given a modification loan with stipulations of a trial period plan. Paid my mortgage on the first as I have for the past 8 years. They withheld my payment and now have cancelled the trial period due to late payments. This company is a farce. No way to contact corporate, only can reach incompetent customer service representative. I would advise if you have a loan with Nation star, try to have re-financed with another mortgage company. How can a company not have a compliance department for issues, without anyway to reach them other than email, which is never answered. Pray to God for deliverance.

Nationstar Mortgage originally bought my loan from Bank of America when B of A was forced to sell off some of its loans, but I have since refinanced with Nationstar again because of the high quality of service I receive when interacting with their staff. I have zero problems and a great rate, and *THEY* paid all the costs on the re-fi. Thanks!

I was so impressed with the support and help I received from Kimberly-Gardner Rick my Loan officer. I can honestly say this is the best experience I have every had in regards to any loan officer. I had many questions and was uneasy regarding the whole process. She was most helpful and reassuring. she made sure I had her contact number and encouraged me to call with any questions or concern. I feel she went above and beyond her responsiblites to make sure I had a good experience. because of this I would recomment Nationstar of my friends and family without any reservations. I cannot thank her enough for her help and support.

I had to go through an incredibly difficult and long refinance and I am so grateful that Dan Miller and Patrick Oneal of Greenlight Loans were right there with me. I was so impressed with their perseverance and dedication to getting the job done. Each difficulty along the way was greeted with a resolve to see the loan through. I would definitely use the company again and would highly recommend this company to family and friends.

This refinance experience was better than anything I could have imagined. I was very apprehensive and not sure what to expect. I can now say this was completely stress free. Everything went so smoothly. The reps I spoke to were all very helpful, professional and just NICE people. I felt like I should've been doing more but nope. They walked me through the short process. It was great! Thanks Nationstar.

They are crooked and liars. They hold you up and delay you. I asked for a payoff on my home loan a week ago since I just found out they bought the loan from BAC. They said they could not give a payoff until it was in their system which would be on 6/10/13. The Title company called on 6/10/13 with my written permission on 6/10/13 and were told they could not give a payoff until some restriction was off the account. I called and they asked me why I was paying it off, I told them it was none of their business and I could not get a payoff for 3 to 5 days. I got a supervisor and got the runaround that they had to check the figures out. This is the age of computers. Give me a break, they can have it in seconds. They are holding me up for interest.

Aaron Fujimori and Jason Trant did an awesome job with getting my house refinanced. It is now more affordable, and the process was extremely easy. I even closed at my home. You can get anymore convenient than that.

I was happy to know that Nationstar will transfer our auto draft for us. We don't have to do anything. They take care of it. The previous company did not do that. It is very appreciated!

Can't complain, the process was very smooth and service was great!
Would recommend.

To my surprise our refinance went very well and quickly. Thanks to the staff we dealt with, Jason Osteen and George Lopez were both very understanding at my apprehension of doing everything on line. They were polite and professional, explaining everything in detail and patiently explained again when I called back for a refresher. I could not have imagined such a smooth transaction. My first call was made around Dec 10,2014 and with appraisal and everything, Jan 9, 2015 a notary, Karin Medlin also extremely professional was sent to our home with all the paperwork which we signed. I sent a check with balance we owed and Jan13,2015 all is completely done. We are very pleased with the service Nationstar provided beginning to end. Thank you especially to Jason Osteen and George Lopez for all your help.

They have completely created a mess of my mortgages with incorrect statements, payments, escrows and forced me into modification.

Mr cooper just bought our mortgage. They charge $14.00 to pay your bill using the AUTOMATED phone system.
This relationship is not starting out well.

I am also one of those unlucky families whose mortgage was sold from Bank of America to Nationstar.

I have been paying my monthly mortgage payments on time for 10 years to Bank of America and to an average of 7 credit cards for 15 years. Recently on Nov 1, 2013, Bank of America sold my loan to Nationstar Mortgage. My payments were programmed to be paid automatically inside of Bank of America Billpay system. Starting on Nov 1, 2013, Bank of America stopped processing my payments and I was not aware of this decision until I read a letter from Nationstar which I received at the middle of November.

After being diligent of making my payments on time with Bank of America for 10 years, I firmly believe that is unfair that my credit history and score gets enormously affected due to this internal decision agreed between Bank of America and Nationstar. My credit score was affected with the argument that I was 2 months behind my payment. This is extremely unfair due to the following reasons:

1.-My monthly payments were programmed to be paid on time inside of Bank of America. I had the necessary funds in my bank of account to support the programmed payments. Based on this, I firmly believe that I am showing responsibility and my intention to have the payments to be paid on time.
2.-The letter sent by Nationstar gives an opportunity to many misinterpretations:
a) Letter said I had a window of 60 days to start making the payments directly to Nationstar. I always pay on the 5th of every month so if the loan was transferred on November, I thought I had until January 5, 2014 for making a payment. This is the reason why I paid on January 3rd the payment for November and December.

I hope that someone can help me by determining that a report of being 2 months behind my mortgage payments is an enormously unfair judgment based on my credit history and for the reasons that I am describing above. Please help me to delete this unfair report which is greatly affecting my business. If anyone who can open my report, he/she will be able to see my behavior on making payments on time for so many years. And if I maintain a high ratio of using most of the credit lines available, that is because I use that credit to operate my business in real estate.

They are a predatory lender. The loan and then several modifications they gave us have made it where we will never pay them off. They have made nothing but intrest on us and added money any opportunity they can, like when we did any modifications they charge as many fees as possible. They have made this loan impossible to pay off. We owe as much today or more on our loan than when we started back in 2006 and we have made our payments and did everything they have told us to do to keep our home. Please read about this company before you get a loan with them.

First time working with Nationstar Mortgage and Christopher Schmidt. Mr. Schmidt is always available to answer any question, no matter how trivial. If I get his voice mail he always calls back within a reasonable amount of time.
Mr. Schmidt has made my experience with Nationstar very easy.
Thank you,

We experienced a timely and efficient refinance. of our home. Honest and clear instructions and explanations from staff and our closing costs ended up being even less than estimated. I highly reccommend Nationstar.

Todd and Joe were wonderful. They always kept me informed and the paperwork was a pain free as possible in my home. I also got a great rate on my home loan. I am so glad that I used Greenlight.

Very easy to refinance. Fast and Remarkable service

Refi went smooth and NationStar team communicated very well through entire process.

Poor customer service. Screwed up my escrow account and delayed payment on my mortgage because of it. Tried to update information on the mortgage and was told I had to refinance. Better have a good lawyer when dealing with these guys.

I would have to say Nationstar Customer Service is HORRIBLE. I have tried for 4 days to reach someone, used the call back feature and still no success.

I had a first rate experience with the Green Light Loan refinance officers, they were very courteous and professional. They made sure I understood the process from the start to the finish and never gave me any false or misleading information.

Thank you Mr. Raymond Gilbert and Mr. Ramiro Torrez,

Much appreciation,

Mr. & Mrs. Phillip A. Reaves

Very poor customer service
No one listens and problems never solved
I didn't choose this company and would not suggest them to anyone

Not only are they nonresponsive, they aren't very bright. The chick I spoke with had never heard of St. Petersburg, FL. I am trying to HELP them with an abandoned property and they treated me like I was the enemy. What a bunch of jerks.

The vacation survey at the beginning of the call is very annoying. Certainly not something you want to hear from your banking institution.

I really like working with Greenlight as a lender! As a self-employed person getting a loan is not the easiest thing to do, so many hoops and conditions to get thru and the industry (loaning/banking) always makes it so difficult.

The two people Paul Lee -Agent and Carla Saetia- Processor were very upfront, professional extremely friendly and they work with you and stay ahead of issues or concerns as they come.

Paul took the time to break down every detail of the loan (s), the 30 yr,15yr and pretty much what to expect (and he was 100% accurate) his upfrontness and his knowledge of his products never allowed me to second guess what he was speaking about,and I truly loved the 0 fee s as it was advertised

Carla Saetia is a Great communicator and her knowledge of the industry and how she was able to work with the underwriters and I still cannot believe that it is here a new loan and it took less than 3 weeks.

Green light is the company of the year in my book it was simple, painless and I now pay less every month .

Thank you all for your hard TEAM work to make this happen

Great customer service and easy bank to work with my house mortgage.

Mike Huck and Danh Bui are my new favorite people. They made the refinancing process incredibly simple and fast. I would recommend these guys to any one.

When we paid off our mortgage it was November. So I called prior to paying off to let them know I was paying it off and to request that they go ahead and send the property tax payment (plenty of money in escrow).

They denied the request.

I called back to see what the hold up was early December and they told me they were going to send me the money so I set up for them to electronically transfer the money to my bank.

I just got the check in the mail.

I'm not sure if they are incompetent or just really bad at customer service.

I am frustrated and disappointed in the way Mr. Cooper-HR has been handling my situation regarding my husband's W2 form. Let me provide you with a bit of a background: He is a former employee and he is currently overseas in Afghanistan where he isn't able to make phone calls due to reception. The ONLY way we are able to communicate is via text. He has emailed the HR department regarding non receipt of his W2 form due to change of address. I contacted the HR department on his behalf so that they can email him a temporary access link (Ticket#0582597) and they also informed me that my husband would receive this email within 3-5 business days. **This was on Monday morning February 18th** Today is Tuesday, February 26th and he still did not receive an email. I contacted Mr. Cooper HR and was advised that no information can be provided to me because my call was "not secure". While I do not know what they meant by that, I informed them that I was not asking for any information. I just want them to send the link to my husband so we can finally retrieve his W2 form. She informed me that his local HR has a ticket submitted, but they have to speak with him directly. Again, I informed them that my husband is overseas in Afghanistan and cannot speak on the phone, not because he doesn't want to, but because he can't. When I requested to have the number for his "local HR office" they refused to give me the number...literally. Again, the excuse that this call is "not secure" was used. After asking to speak with a supervisor, I was informed that none were available (of course) and that I will receive a call within 24-48 business hours. I am stressed out and feeling hopeless at this point. What do I have to do? We were married before he ever joined Mr. Cooper...do I need to email you our marriage certificate? My husband is never going to call because he CAN'T. This is extremely dissapointing on how I am being treated. I am already having a difficult time with him being in Afghanistan and now I am being treated by Mr. Cooper as an irrelevant spouse with no access to OUR information. Can you please assist me? I have all of my calls recorded so I can forward everything to you along with the emails my husband has sent. His name is Yordan Pardo and my name is Angelica Cruz.

Most mortgage companies, I think, remain pretty invisible in the 'day to day' of home ownership. And Mr. Cooper, formerly Nationstar, was too... That is until they sold my loan to another mortgage company.

They sent me my usual statement, which sat on the counter until the following payday, when I wrote the check and put the payment in the post... around the 22nd of the month. A day or two later, I received a letter from them informing me that my loan had been sold and that my December payment would need to be sent to Wells Fargo.

Well, since the payment had already been sent there wasn't much I could do... so I called. I was informed that they would either forward the check to Wells Fargo, or return it to me. Why they couldn't tell me which course of action they would take was never made clear, in spite of my questioning them on that matter. Nor could they adequately explain why, if the loan was being sold, did they send me a statement for December's payment!

So now, I'm waiting for this check to clear... having to make sure that I reserve the funds in my checking account on the off chance that instead of sending the check to me, Mr. Cooper has sent it to Wells Fargo. Which means I could be waiting weeks... months... for this check to clear.

If my mortgage company is going to be less than invisible in the 'day to day' of home ownership, I'd prefer that they not make my life more difficult in the process.

Lastly, Mr. Cooper's Yelp reviews are very different from what I'm reading here on Google. If you're considering using them as your mortgage company you would do well to read what customers on Yelp have to say.

2011 they assisted me with HARP and then one month ago I was able to refinance to a conventional loan and lower my interest rate.

I refinanced my house with Greenlight loans. Larry Mentor and Teresa Cornell where my
loan processors and they were awesome, the house was refinanced in less than a month and everything went by really smooth! Great job guys!

I had made the decision to refinance my home and after receiving many offer letters from multiple companies, I selected Greenlight Loans. I felt comfortable using them as they are a division associated with Nationstar.

Wesley Ogrodowicz and Shawn Jones-Brown were assigned to my account and they were extremely helpful and made this experience seem relatively simple and quick.

I am extremely happy with my decision to use Greenlight Loans and will recommend the Company as well as Wesley and Shawn to anyone I know who is considering refinancing.

If you had any business dealing with Nationstar Mortgage then you have experienced frustrations to the highest level. They place you on hold for well over an hour then connect you with a poor speaking person who whisper on the phone. Their customer service person cannot solve your problem and if you ask to speak with a manager or a person specifically with a department then they place you on hold and the process repeats!! I am getting rid of them immediately and never deal with such an unprofessional company again!

So today I check my credit score and it has dropped by 60 points because a remark was left by Mr. Cooper that I payed less than my repayment plan. False I payed it off and will be making another payment of my mortgage this month. How can you make this right Mr. Cooper??? Btw I just had surgery and I m out of work for 4-6weeks I was just about to apply for some credit cards to make it by... Thank You!

Finally after speaking with 5-6 different "loan specialists", I finally was assigned someone who knew what they were doing and actually cared about providing customer service.

I refinanced my home through Nationstar Mortgage LLC a few month ago, the loan office and the Processor did a great job. Thank you RandyTabor & Natalie Masada for doing amazing job. Samy S

Just refinanced, had Madelyn Nguyen and Joseph Ruiz working with me on the Refi. They were quick to answer any questions and kept me up to date with the refi process. I expected there to be some frustration and headache, but the whole process went smooth and any real frustration at all. I appreciate working with the professional, knowledgeable staff at Nationstar/Greenlight.

Great service, painless process, took less than 2 weeks start to finish

If I could give this company a negative star I would . The website doesn't function as it should - I have tried to send a message for 3 days , it will not submit . ( not the first time this has happened ) .
I would NEVER willingly finance with this company . Their employees are uninformed and I have been lied to several times regarding the nature of my loan- After spending hours being transferred and on hold . They care more about sending you advertisements than actual customer care and service .
BEWARE and DO NOT finance anything with this company .

Closing went smoothly and all involved were professional and timely.

Hands down the worst mortgage company I have ever dealt with. They lose our checks all the time stating that it is the united states postal that is at fault. I make a payment over the phone and the very next day the check that they stated they didn't have in their possession hits my bank!!! Are you kidding me. The customer rep blamed their automated system. Your automated system is not the one who assured me my check was not in your possession!!

Mr.Chris Slocum the Mortgage Professional has great knowledge to advise us the type of loan and to get our application of the loan finally approved timely. Chris has good skill of communication. I asked him many questions for the loan and he always answered me professionally. Chris is friendly and patient. I highly recommend Chris Slocum to be the mortgage professional.
Mrs. Kim Griffith the Closing Coordinator worked hard for the process to assist us to get the loan finally approved timely. Kim is friendly and polite.

Nationstar Mortgage is a very professional company. Marvin and Nikki were awesome! I would recommend Nationstar Mortgage to everyone.