HORRIBLE. Wow, just found out by snail mail that m...

HORRIBLE. Wow, just found out by snail mail that my "escrow amount changed and my last payment was not enough to be applied, account in suspension" This is the kind of 'customer service' that the nations leader of an excuse for customer service generate. Not only did they just change my payment and casually note it in my last statement (yes, of course I read every statement), they can't even be contacted without navigating the spider web of telephone he11. Stay away, refinance away, get away from these 5 Star winners of the mortgage screw masters society.