Not one employee that I have spoken to in over a y...

Not one employee that I have spoken to in over a year understands their job. Imagine your mortgage company not paying your insurance on time causing your insurance to go past due. Imagine multiple reps from your mortgage company telling you the got a bill for the insurance, and that's what they paid but the bill their reading is last years bill. And they lie about documents they claim they received from the county. If you have the option, a class of 4th graders would be a better option for you to have your mortgage managed. Do not do business with this company.