So today I check my credit score and it has droppe...

So today I check my credit score and it has dropped by 60 points because a remark was left by Mr. Cooper that I payed less than my repayment plan. False I payed it off and will be making another payment of my mortgage this month. How can you make this right Mr. Cooper??? Btw I just had surgery and I m out of work for 4-6weeks I was just about to apply for some credit cards to make it by... Thank You!